Royale Chulan Penang

Staff were lovely and really helpful. Always smiling.

I had a big problem with a mould which was pretty obvious by the smell in each of the four rooms I was showing,where I picked the best and still got a sinus migraine overnight. My wife isn’t sensitive and she didn’t have an issue even though she could smell it the first day. They seem to do a good job of cleaning it on the second day so the next two days seem quite OK but I believe it came back again, possibly because they couldn’t get deep into cleaning away the mould that was probably, I suspect, in the Air-Conditioning. The carpet was very clean. Having said that, I loved this place for it ambience, The, great breakfast, and the wonderful swimming pool that goes into the shade in the later part of the afternoon was a plus because I didn’t have to protect myself from the sun. The gym is very well equipped annd it is also an interesting location for restaurants and the old colonial side of Georgetown. So if you are not mould sensitive or they’ve managed to permanently fix the problem then it’s good value and enjoyable. It took it took a big toll on my respiratory system by the end of the week I spent there.

Room fine well provided but hairdryer very weak. Swimming pool area requires upgrading as it is tired and decking breaking up and wood very hot to walk on. No staff for drinks etc

Great staff, room was comfortable but possibly a little cold. Breakfast was excellent

Very busy hotel, big Chinese holiday. Breakfast was great, buffet but freshly made. Good location in UNESCO area.

Room quality - very bad. Aircon wasn’t working properly. Very old property Staff - very rude and unable to cater to good service levels Not kid friendly

Nice room, good location, helpful staff

Great location but old building and needs upgrade. Room service not great, I would rate it 3.5

Very clean and very friendly and welcoming staff

All good.

Lovely hotel with excellent service and staff. Great location easy walk to everything. Good breakfast with lots of different choices. Pool was clean. Decoration was very festive and seemed good with families

Upon arrival I saw the scaffolding and workmen painting the exterior and thought oh no not again. Quite the opposite it was wonderful and ideally located

Great staff, comfortable and quiet room.

I don’t like to leave bad reviews…but I was so very disappointed with the conditions of our room at this hotel. I will say that the front desk staff addressed the concerns when we called it to their attention. But the fact is, I shouldn’t have to call to their attention that there was mold growing on the walls of the shower and there were no towels, soap or bathroom amenities in our room. There was some music thumping well past midnight on two of our three nights. And during the day the noise from the pool 4 stories down was very audible. To their merit the breakfast buffet was extensive, there was plenty to choose from, some of it better than others. The location of the hotel is convenient and made walking to most areas of Georgetown easy. And despite what others have posted, our interactions with all staff were good. They were pleasant and smiled when we entered the hotel etc. This was likely an incredible hotel 10-20 years ago. But is missing the mark by today’s standards.

Nice old building with nice features. Facilities were limited by the nature of the building and some of them were out of order. Great location to access old Georgetown

AC worked well and room was pretty quiet. We did not have housekeeping every day. The day we did, we did not get wash cloths replaced and we had to ask for them.

Lovely hotel with lovely staff. A bit dated perhaps but that's to be expected for an old hotel! Everything else was great.

Lovely hotel in a great position in Georgetown. Easy walk to all the cute streets and restaurant. It has a lovely breakfast with a good selection of many different foot styles. The staff are friendly and always helpful.

Lovely hotel. Attentive staff. Top class venue. Best location.

The hotel entrance is quite hidden from the street and it was kind of hard to find. There’s a doorman who opens the door for hotel guests. Since we arrived early, we stored our luggage there so we can go sightseeing in the morning. The room was small but comfortable. The only complaint we have was the lack of bathroom supplies. The shower gel bottle was empty. There were no face towels and no vanity kit. The slippers provided were very flimsy and easily torn. We had to request for the bathroom supplies to be delivered to our room. The buffet breakfast was really good and the service was very efficient. I would choose a different hotel if I were to come back to Georgetown again since there are a lot of hotels to choose from.