St. Giles Southkey

Hotels
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9.0
/10
Exceptional
378 reviews

What Guests Say About Their Stay

Room Space (49)
Bedroom (46)
Staff Friendliness (45)
Surroundings (41)

S***a

9.4
/ 10
Great location with direct access to Mid Valley Southkey Mall, making shopping and dining very convenient. The breakfast was good, with plenty of variety to choose from. If you’re returning to Singapore by car, this hotel is also a convenient pickup point, as cross-border taxis can pick you up directly from the hotel.

Johan B. J.

9.4
/ 10
Many times stayed at St. Giles. Nice clean hotel and good service as usual. Convenient as connected to Mid Valley Southkey Mall.

Verified Traveler

10.0
/ 10
Special thanks to security and the front door man! They are really polite and friendly! Kudos to them. Hoping management will give them an award or bonus.

Muliady

10.0
/ 10
Nice and clean, spacious, direct access to shopping mall, good breakfast, totally recommended hotel. Thanks

Verified Traveler

10.0
/ 10
Staff were friendly, composed, and accommodating. Provided what was promised.
In the Area
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Mid Valley Southkey, 1, Persiaran Southkey 1, Kota Southkey, Tebrau, Johor Bahru, Johor, Malaysia, 80150

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
St. Giles Southkey is located in area / city Tebrau. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around St. Giles Southkey

Mid Valley Southkey, 1, Persiaran Southkey 1, Kota Southkey, Tebrau, Johor Bahru, Johor, Malaysia, 80150
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Lobby St. Giles Southkey
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Location


St. Giles Southkey is located in area / city Tebrau.

About St. Giles Southkey

From business event to corporate gathering, St. Giles Southkey provides complete services and facilities that you and your colleagues need.

Have fun with various entertaining facilities for you and the whole family at St. Giles Southkey, a wonderful accommodation for your family holiday.

Are you a shopaholic? Staying at St. Giles Southkey will surely spoil you for numerous shopping centers nearby.

The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from St. Giles Southkey exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

St. Giles Southkey is a hotel with great comfort and excellent service according to most hotel's guests.

Enjoy luxurious treats and incomparable experience by staying at St. Giles Southkey.

All facilities in St. Giles Southkey

Bar, Cafe and Lounge St. Giles Southkey
Bar, Cafe and Lounge
Swimming Pool St. Giles Southkey
Swimming Pool
Fitness Center St. Giles Southkey
Fitness Center
Functional Hall St. Giles Southkey
Functional Hall
Common Space St. Giles Southkey
Common Space

Food and Drinks

  • Restaurant with AC
  • Bar
  • Breakfast
  • Buffet breakfast
  • Cafe
  • Continental breakfast
  • Dining area
  • Hot breakfast
  • Poolside bar

General

  • AC
  • Banquet
  • Clothes dryer
  • Connecting rooms
  • Family room
  • Non-smoking room
  • Swimming pool
  • Rooftop terrace
  • Smoke-free

Public Facilities

  • Parking
  • Coffee/tea in lobby
  • Coffee shop
  • Elevator
  • Restaurant
  • Breakfast restaurant
  • Safety deposit box
  • WiFi in public area

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Gift shop
  • Grocery
  • Hair salon
  • Laundry
  • Shops
  • Supermarket

In-room Facilities

  • Bathrobe
  • Desk
  • Hairdryer
  • In-room safe
  • Refrigerator
  • Shower
  • TV

Hotel Services

  • Bellhop
  • Concierge
  • Doorman
  • 24-hour Receptionist
  • Laundry service

Business Facilities

  • Conference room
  • Meeting facilities
  • Photocopier
  • PRINTER
  • Projector

Accessibilty

  • Accessible bathroom
  • Accessible parking
  • Wheelchair accessible

Things to Do

  • Fitness center
  • Outdoor pool

Connectivity

  • INTERNATIONAL_CALL
  • Free WiFi

Accommodation Policy & General Information in St. Giles Southkey

Important Note

As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

We are a non-smoking hotel. Smoking is not permitted in any guest rooms or any other areas inside the hotel. There is a RM1,000 fine for violation of the hotel’s smoking policy. Durian and mangosteen are not allowed in the hotel premises. There is a RM1,000 fine for violation of the hotel’s policy.

Effective 1st January 2026, the rate for an additional bed will be revised to: RM140+ per bed, per night (Price is subject to prevailing taxes)

To ensure we continue to provide the highest standard of accommodation, the hotel will be conducting façade maintenance from 1 May to 31 August 2026. Work will take place daily between 8:00 AM and 6:00 PM. While we aim to minimize disruptions, we thank you for your patience during this period of improvement.

General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 15:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at St. Giles Southkey
575
Number of floors in St. Giles Southkey
31
Another facilities in St. Giles Southkey
Restaurant with AC, Bar, Breakfast, Buffet breakfast, Cafe

Frequently asked question in St. Giles Southkey

What are available facilities at St. Giles Southkey?
There are top facilites at St. Giles Southkey such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at St. Giles Southkey?
The standard check-in time at St. Giles Southkey is starting from From 15:00 while the latest check-out time is at Before 12:00
Does St. Giles Southkey provide breakfast?
Yes, St. Giles Southkey provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of St. Giles Southkey?
St. Giles Southkey is a 5.0-star hotel.
How many floors does St. Giles Southkey have?
St. Giles Southkey has 31 floors.
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More Reviews from Other Guests in St. Giles Southkey

9.0
Exceptional
From 378 reviews
Provided by travelers on
Cleanliness

8.9

Room Comfort

9.0

Meal

8.4

Location

9.3

Service and Facilites

8.9

People often mention about St. Giles Southkey
All
Room Space (40)
Staff Friendliness (39)
Bedroom (36)
Surroundings (35)
Accessibility (32)
Bathroom (32)
Wifi (28)
Variety (28)
Ambiance (27)
Family Friendly (24)
Sort by
Most Recent
Format
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Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews St. Giles Southkey

Number of reviews per page
20
40
Customer reviews
S***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 day(s) ago
Great location with direct access to Mid Valley Southkey Mall, making shopping and dining very convenient. The breakfast was good, with plenty of variety to choose from. If you’re returning to Singapore by car, this hotel is also a convenient pickup point, as cross-border taxis can pick you up directly from the hotel.
Find this review helpful?
Verified Traveler
icon-Medical
Medical
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The room is big and clean. The hotel is very convenient, near Regency Medical Centre and inside the mall.
Find this review helpful?
Accommodation's Reply
29 Jul 2026
Dear Valued Guest, Thank you for choosing St. Giles Southkey for your recent stay and for taking the time to review our hotel. We are delighted that you have enjoyed your St. Giles experience with us! Looking forward to welcoming you again in the near future. Sincerely, The Management Team St. Giles Southkey Johor Bahru
Wendy S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
From the Club Lounge, you can have an overview of JB City. The room was spacious and comes equipped with a washer/dryer, which is convenient.
Find this review helpful?
Accommodation's Reply
17 Jul 2026
Dear Valued Guest, Thank you for choosing St. Giles Southkey for your recent stay and for taking the time to review our hotel. We are delighted that you have enjoyed your St. Giles experience with us! Looking forward to welcoming you again in the near future. Sincerely, The Management Team St. Giles Southkey Johor Bahru
F***h
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 7 week(s) ago
Efficient check-in and out. Rooms were clean. Proximity to mall a huge plus.
Find this review helpful?
Accommodation's Reply
24 Jun 2026
Dear Valued Guest, Thank you for choosing St. Giles Southkey for your recent stay and for taking the time to review our hotel. We are delighted that you have enjoyed your St. Giles experience with us! Looking forward to welcoming you again in the near future. Sincerely, The Management Team St. Giles Southkey Johor Bahru
Johan B. J.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 7 week(s) ago
Many times stayed at St. Giles. Nice clean hotel and good service as usual. Convenient as connected to Mid Valley Southkey Mall.
Find this review helpful?
Accommodation's Reply
24 Jun 2026
Dear Valued Guest, Thank you for choosing St. Giles Southkey for your recent stay and for taking the time to review our hotel. We are delighted that you have enjoyed your St. Giles experience with us! Looking forward to welcoming you again in the near future. Sincerely, The Management Team St. Giles Southkey Johor Bahru
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 11 week(s) ago
Great. Surely we will come back again.
Find this review helpful?
Accommodation's Reply
29 May 2026
Dear Valued Guest, Thank you for choosing St. Giles Southkey for your recent stay and for taking the time to review our hotel. We are delighted that you have enjoyed your St. Giles experience with us! Looking forward to welcoming you again in the near future. Sincerely, Management Team St. Giles Southkey Johor Bahru
Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
Special thanks to security and the front door man! They are really polite and friendly! Kudos to them. Hoping management will give them an award or bonus.
Find this review helpful?
Accommodation's Reply
26 May 2026
Dear Valued Guest, Thank you for choosing St. Giles Southkey for your recent stay and for taking the time to review our hotel. We are delighted that you have enjoyed your St. Giles experience with us! Looking forward to welcoming you again in the near future. Sincerely, Management Team St. Giles Southkey Johor Bahru
H***i
icon-origin-TRAVELOKA
9.4
/10
Reviewed 11 week(s) ago
Comfortable room, nice staff. Good location. 👍
Find this review helpful?
Accommodation's Reply
26 May 2026
Dear Valued Guest, Thank you for choosing St. Giles Southkey for your recent stay and for taking the time to review our hotel. We are delighted that you have enjoyed your St. Giles experience with us! Looking forward to welcoming you again in the near future. Sincerely, Management Team St. Giles Southkey Johor Bahru
Tan J. X.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 14 week(s) ago
Tried the dinner buffet and it was quite good.
Find this review helpful?
Accommodation's Reply
06 May 2026
Dear Valued Guest, Thank you for choosing St. Giles Southkey for your recent stay and for taking the time to review our hotel. We are delighted that you have enjoyed your St. Giles experience with us! Looking forward to welcoming you again in the near future. Sincerely, Management Team St. Giles Southkey Johor Bahru
Verified Traveler
icon-origin-TRAVELOKA
9.7
/10
Reviewed 15 week(s) ago
The room is great, and also the breakfast. However, we managed to check in only at 4:30 PM, as rooms were not available. But the staff let us check out at 2:00 PM. Usually, for extra bed the charges include breakfast, but at this hotel we had to pay separately for breakfast. Overall, the stay was pleasant.
Find this review helpful?
Accommodation's Reply
05 May 2026
Dear Valued Guest, Thank you for your rating and for sharing your thoughts on your recent stay. Your feedback is valuable to us. We look forward to welcoming you back in the future. Sincerely, Management Team St. Giles Southkey Johor Bahru
Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.6
/10
Reviewed 16 week(s) ago
Hotel scent was not pleasant. Smells like old, moldy, and sweat-stained clothes. The bathroom was a bit old, can see the repairs not well covered i.e. cement can be seen instead of covering with white wash sealant. The breakfast buffet was not replenished fast enough i.e. 10-15 mins wait. Good points were turnaround housekeeping was prompt e.g., asked them for deodorant for the bathroom and they came to spray. Shower pressure was good, buffet teh Tarik and coffee was good, generally buffet spread was wide and taste was generally acceptable. Good view from the hotel room on the 25th floor. Will book again if prices remain or lower. Thanks.
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Accommodation's Reply
05 May 2026
Dear Valued Guest, Thank you for your time to drop a rating on your stay experience with us. Thank you for bringing this to our attention. Your feedback is important to us, and we will review the issue with the relevant team. We apologise for any inconveniences you may have encountered during your stay. Nevertheless, we appreciate your support and have a great day ahead. Sincerely, Management Team St. Giles Southkey Johor Bahru
Verified Traveler
icon-origin-TRAVELOKA
9.7
/10
Reviewed 16 week(s) ago
The location is next to the shopping mall, so very convenient for activities. The room is just nice, however I have booked 2 rooms with a connecting door, but they can't fulfill such order.
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Accommodation's Reply
22 Apr 2026
Dear valued guest, Thank you for choosing St. Giles Southkey for your recent stay and for taking the time to review our hotel. We sincerely apologise that your experience did not meet your expectations. Your comments are valuable to us as we strive to continuously improve our services and ensure that all our guests have a positive and memorable stay. We will carefully review your feedback and use it to identify areas for improvement. Sincerely, Management Team St. Giles Southkey Johor Bahru
G***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 16 week(s) ago
The staff is very friendly. Clean room and bedsheets.
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Accommodation's Reply
21 Apr 2026
Dear valued guest, Thank you for making St. Giles Southkey your choice during your recent visit and for providing us with your valuable review. We are so pleased you had a fantastic experience with us. Your kind words mean a lot to our team — thank you for choosing St. Giles Southkey! We hope to have the pleasure of hosting you again in the near future. Sincerely, Management Team St. Giles Southkey Johor Bahru
Muhammad Z.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 17 week(s) ago
The counters could use some improvement with a simple sequencing algorithm to reduce check-in delays.
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Accommodation's Reply
21 Apr 2026
Dear valued guest, Thank you for choosing St. Giles Southkey for your recent stay and for taking the time to review our hotel. We are delighted that you have enjoyed your St. Giles experience with us! Looking forward to welcome you again in near future. Sincerely, Management Team St. Giles Southkey Johor Bahru
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 17 week(s) ago
The hotel's location is very strategic, not far from the checkpoint and directly connected to Mid Valley Southkey Mall. My family was very happy because the access to the mall made it easy for us to shop and enjoy the many food options. The room was in good condition, quite soundproof, and the bed was very comfortable. We chose a king-size room and were very satisfied with its comfort. Breakfast was quite good, but I think the restaurant area needs to be expanded as the number of guests felt beyond capacity, it was very crowded and there were long queues during peak breakfast hours.
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Accommodation's Reply
20 Apr 2026
Dear valued guest, Thank you for making St. Giles Southkey your choice during your recent visit and for providing us with your valuable review. We are so pleased you had a fantastic experience with us. Your kind words mean a lot to our team — thank you for choosing St. Giles Southkey! We hope to have the pleasure of hosting you again in the near future. Sincerely, Management Team St. Giles Southkey Johor Bahru
Donald
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 17 week(s) ago
It will be perfect if the hotel can have meal options after 10:00 PM, where people can order a light meal during the late night.
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Accommodation's Reply
20 Apr 2026
Dear valued guest, Thank you for your time to drop a rating on your stay experience with us. Thank you for bringing this to our attention. Your feedback is important to us, and we will review the issue with the relevant team. We apologise for any inconveniences you may have encountered during your stay. Nevertheless, we appreciate your support and have a great day ahead. Sincerely, Management Team St. Giles Southkey Johor Bahru
H***G
icon-Staycation
Staycation
icon-origin-TRAVELOKA
7.1
/10
Reviewed 18 week(s) ago
Hotel staff were very friendly and the bedroom was comfortable. Breakfast, however, tasted very average and was uninspiring for a five-star establishment.
Find this review helpful?
Accommodation's Reply
16 Apr 2026
Dear valued guest, Thank you for your time to drop a rating on your stay experience with us. Thank you for bringing this to our attention. Your feedback is important to us, and we will review the issue with the relevant team. We apologise for any inconveniences you may have encountered during your stay. Nevertheless, we appreciate your support and have a great day ahead. Sincerely, Management Team St. Giles Southkey Johor Bahru
David L.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 19 week(s) ago
The service is still pretty good. During check-in, without any prompting, we got 'upgraded' to a room with river view. Breakfast was delicious and a smooth process. Despite the morning crowd, it was just a short wait before they seated us. After breakfast, we got to enjoy their facilities using the hotel gym + rooftop pool. We also had some evening drinks at The View bar lounge that comes with a free mocktail as we visited on their Thursday Ladies Night promo.
Read More
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Accommodation's Reply
07 Apr 2026
Dear David L., Thank you for choosing St. Giles Southkey for your recent stay and for taking the time to review our hotel. Your positive feedback truly brightened our day! Thank you for choosing to stay with us — we hope to see you again soon. Sincerely, Management Team St. Giles Southkey Johor Bahru
C***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 23 week(s) ago
I had a good stay at St. Giles Southkey. The location is excellent and overall everything else was satisfactory. The only issue was the presence of mold in the toilet, as well as mold spots on the heads of the shampoo and body wash bottles in the shower.
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Accommodation's Reply
02 Mar 2026
Dear valued guest, Thank you for your time to drop a rating on your stay experience with us. Thank you for bringing this to our attention. Your feedback is important to us, and we will review the issue with the relevant team. We apologise for any inconveniences you may have encountered during your stay. Nevertheless, we appreciate your support and have a great day ahead. Sincerely, Management Team St. Giles Southkey Johor Bahru
Muliady
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 24 week(s) ago
Nice and clean, spacious, direct access to shopping mall, good breakfast, totally recommended hotel. Thanks
Find this review helpful?
Accommodation's Reply
25 Feb 2026
Dear Muliady Thank you for choosing St. Giles Southkey for your recent stay and for taking the time to review our hotel. We truly appreciate your excellent feedback. It’s always a pleasure to know our guests had a great stay — we look forward to your next visit! We eagerly await the opportunity to serve you again. Sincerely, Management Team St. Giles Southkey Johor Bahru
Number of reviews per page
20
40

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Lobby 4 St. Giles Southkey

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

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9.0
Exceptional
From 378 reviews
Provided by travelers on
Cleanliness

8.9

Room Comfort

9.0

Meal

8.4

Location

9.3

Service and Facilites

8.9

People often mention about St. Giles Southkey
All
Room Space (40)
Staff Friendliness (39)
Bedroom (36)
Surroundings (35)
Accessibility (32)
Bathroom (32)
Wifi (28)
Variety (28)
Ambiance (27)
Family Friendly (24)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews St. Giles Southkey

Number of reviews per page
20
40
Customer reviews
S***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 day(s) ago
Great location with direct access to Mid Valley Southkey Mall, making shopping and dining very convenient. The breakfast was good, with plenty of variety to choose from. If you’re returning to Singapore by car, this hotel is also a convenient pickup point, as cross-border taxis can pick you up directly from the hotel.
Find this review helpful?
Verified Traveler
icon-Medical
Medical
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The room is big and clean. The hotel is very convenient, near Regency Medical Centre and inside the mall.
Find this review helpful?
Accommodation's Reply
29 Jul 2026
Dear Valued Guest, Thank you for choosing St. Giles Southkey for your recent stay and for taking the time to review our hotel. We are delighted that you have enjoyed your St. Giles experience with us! Looking forward to welcoming you again in the near future. Sincerely, The Management Team St. Giles Southkey Johor Bahru
Wendy S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
From the Club Lounge, you can have an overview of JB City. The room was spacious and comes equipped with a washer/dryer, which is convenient.
Find this review helpful?
Accommodation's Reply
17 Jul 2026
Dear Valued Guest, Thank you for choosing St. Giles Southkey for your recent stay and for taking the time to review our hotel. We are delighted that you have enjoyed your St. Giles experience with us! Looking forward to welcoming you again in the near future. Sincerely, The Management Team St. Giles Southkey Johor Bahru
F***h
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 7 week(s) ago
Efficient check-in and out. Rooms were clean. Proximity to mall a huge plus.
Find this review helpful?
Accommodation's Reply
24 Jun 2026
Dear Valued Guest, Thank you for choosing St. Giles Southkey for your recent stay and for taking the time to review our hotel. We are delighted that you have enjoyed your St. Giles experience with us! Looking forward to welcoming you again in the near future. Sincerely, The Management Team St. Giles Southkey Johor Bahru
Johan B. J.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 7 week(s) ago
Many times stayed at St. Giles. Nice clean hotel and good service as usual. Convenient as connected to Mid Valley Southkey Mall.
Find this review helpful?
Accommodation's Reply
24 Jun 2026
Dear Valued Guest, Thank you for choosing St. Giles Southkey for your recent stay and for taking the time to review our hotel. We are delighted that you have enjoyed your St. Giles experience with us! Looking forward to welcoming you again in the near future. Sincerely, The Management Team St. Giles Southkey Johor Bahru
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 11 week(s) ago
Great. Surely we will come back again.
Find this review helpful?
Accommodation's Reply
29 May 2026
Dear Valued Guest, Thank you for choosing St. Giles Southkey for your recent stay and for taking the time to review our hotel. We are delighted that you have enjoyed your St. Giles experience with us! Looking forward to welcoming you again in the near future. Sincerely, Management Team St. Giles Southkey Johor Bahru
Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
Special thanks to security and the front door man! They are really polite and friendly! Kudos to them. Hoping management will give them an award or bonus.
Find this review helpful?
Accommodation's Reply
26 May 2026
Dear Valued Guest, Thank you for choosing St. Giles Southkey for your recent stay and for taking the time to review our hotel. We are delighted that you have enjoyed your St. Giles experience with us! Looking forward to welcoming you again in the near future. Sincerely, Management Team St. Giles Southkey Johor Bahru
H***i
icon-origin-TRAVELOKA
9.4
/10
Reviewed 11 week(s) ago
Comfortable room, nice staff. Good location. 👍
Find this review helpful?
Accommodation's Reply
26 May 2026
Dear Valued Guest, Thank you for choosing St. Giles Southkey for your recent stay and for taking the time to review our hotel. We are delighted that you have enjoyed your St. Giles experience with us! Looking forward to welcoming you again in the near future. Sincerely, Management Team St. Giles Southkey Johor Bahru
Tan J. X.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 14 week(s) ago
Tried the dinner buffet and it was quite good.
Find this review helpful?
Accommodation's Reply
06 May 2026
Dear Valued Guest, Thank you for choosing St. Giles Southkey for your recent stay and for taking the time to review our hotel. We are delighted that you have enjoyed your St. Giles experience with us! Looking forward to welcoming you again in the near future. Sincerely, Management Team St. Giles Southkey Johor Bahru
Verified Traveler
icon-origin-TRAVELOKA
9.7
/10
Reviewed 15 week(s) ago
The room is great, and also the breakfast. However, we managed to check in only at 4:30 PM, as rooms were not available. But the staff let us check out at 2:00 PM. Usually, for extra bed the charges include breakfast, but at this hotel we had to pay separately for breakfast. Overall, the stay was pleasant.
Find this review helpful?
Accommodation's Reply
05 May 2026
Dear Valued Guest, Thank you for your rating and for sharing your thoughts on your recent stay. Your feedback is valuable to us. We look forward to welcoming you back in the future. Sincerely, Management Team St. Giles Southkey Johor Bahru
Verified Traveler
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Staycation
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8.6
/10
Reviewed 16 week(s) ago
Hotel scent was not pleasant. Smells like old, moldy, and sweat-stained clothes. The bathroom was a bit old, can see the repairs not well covered i.e. cement can be seen instead of covering with white wash sealant. The breakfast buffet was not replenished fast enough i.e. 10-15 mins wait. Good points were turnaround housekeeping was prompt e.g., asked them for deodorant for the bathroom and they came to spray. Shower pressure was good, buffet teh Tarik and coffee was good, generally buffet spread was wide and taste was generally acceptable. Good view from the hotel room on the 25th floor. Will book again if prices remain or lower. Thanks.
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Accommodation's Reply
05 May 2026
Dear Valued Guest, Thank you for your time to drop a rating on your stay experience with us. Thank you for bringing this to our attention. Your feedback is important to us, and we will review the issue with the relevant team. We apologise for any inconveniences you may have encountered during your stay. Nevertheless, we appreciate your support and have a great day ahead. Sincerely, Management Team St. Giles Southkey Johor Bahru
Verified Traveler
icon-origin-TRAVELOKA
9.7
/10
Reviewed 16 week(s) ago
The location is next to the shopping mall, so very convenient for activities. The room is just nice, however I have booked 2 rooms with a connecting door, but they can't fulfill such order.
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Accommodation's Reply
22 Apr 2026
Dear valued guest, Thank you for choosing St. Giles Southkey for your recent stay and for taking the time to review our hotel. We sincerely apologise that your experience did not meet your expectations. Your comments are valuable to us as we strive to continuously improve our services and ensure that all our guests have a positive and memorable stay. We will carefully review your feedback and use it to identify areas for improvement. Sincerely, Management Team St. Giles Southkey Johor Bahru
G***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 16 week(s) ago
The staff is very friendly. Clean room and bedsheets.
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Accommodation's Reply
21 Apr 2026
Dear valued guest, Thank you for making St. Giles Southkey your choice during your recent visit and for providing us with your valuable review. We are so pleased you had a fantastic experience with us. Your kind words mean a lot to our team — thank you for choosing St. Giles Southkey! We hope to have the pleasure of hosting you again in the near future. Sincerely, Management Team St. Giles Southkey Johor Bahru
Muhammad Z.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 17 week(s) ago
The counters could use some improvement with a simple sequencing algorithm to reduce check-in delays.
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Accommodation's Reply
21 Apr 2026
Dear valued guest, Thank you for choosing St. Giles Southkey for your recent stay and for taking the time to review our hotel. We are delighted that you have enjoyed your St. Giles experience with us! Looking forward to welcome you again in near future. Sincerely, Management Team St. Giles Southkey Johor Bahru
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 17 week(s) ago
The hotel's location is very strategic, not far from the checkpoint and directly connected to Mid Valley Southkey Mall. My family was very happy because the access to the mall made it easy for us to shop and enjoy the many food options. The room was in good condition, quite soundproof, and the bed was very comfortable. We chose a king-size room and were very satisfied with its comfort. Breakfast was quite good, but I think the restaurant area needs to be expanded as the number of guests felt beyond capacity, it was very crowded and there were long queues during peak breakfast hours.
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Accommodation's Reply
20 Apr 2026
Dear valued guest, Thank you for making St. Giles Southkey your choice during your recent visit and for providing us with your valuable review. We are so pleased you had a fantastic experience with us. Your kind words mean a lot to our team — thank you for choosing St. Giles Southkey! We hope to have the pleasure of hosting you again in the near future. Sincerely, Management Team St. Giles Southkey Johor Bahru
Donald
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 17 week(s) ago
It will be perfect if the hotel can have meal options after 10:00 PM, where people can order a light meal during the late night.
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Accommodation's Reply
20 Apr 2026
Dear valued guest, Thank you for your time to drop a rating on your stay experience with us. Thank you for bringing this to our attention. Your feedback is important to us, and we will review the issue with the relevant team. We apologise for any inconveniences you may have encountered during your stay. Nevertheless, we appreciate your support and have a great day ahead. Sincerely, Management Team St. Giles Southkey Johor Bahru
H***G
icon-Staycation
Staycation
icon-origin-TRAVELOKA
7.1
/10
Reviewed 18 week(s) ago
Hotel staff were very friendly and the bedroom was comfortable. Breakfast, however, tasted very average and was uninspiring for a five-star establishment.
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Accommodation's Reply
16 Apr 2026
Dear valued guest, Thank you for your time to drop a rating on your stay experience with us. Thank you for bringing this to our attention. Your feedback is important to us, and we will review the issue with the relevant team. We apologise for any inconveniences you may have encountered during your stay. Nevertheless, we appreciate your support and have a great day ahead. Sincerely, Management Team St. Giles Southkey Johor Bahru
David L.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 19 week(s) ago
The service is still pretty good. During check-in, without any prompting, we got 'upgraded' to a room with river view. Breakfast was delicious and a smooth process. Despite the morning crowd, it was just a short wait before they seated us. After breakfast, we got to enjoy their facilities using the hotel gym + rooftop pool. We also had some evening drinks at The View bar lounge that comes with a free mocktail as we visited on their Thursday Ladies Night promo.
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Accommodation's Reply
07 Apr 2026
Dear David L., Thank you for choosing St. Giles Southkey for your recent stay and for taking the time to review our hotel. Your positive feedback truly brightened our day! Thank you for choosing to stay with us — we hope to see you again soon. Sincerely, Management Team St. Giles Southkey Johor Bahru
C***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 23 week(s) ago
I had a good stay at St. Giles Southkey. The location is excellent and overall everything else was satisfactory. The only issue was the presence of mold in the toilet, as well as mold spots on the heads of the shampoo and body wash bottles in the shower.
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Accommodation's Reply
02 Mar 2026
Dear valued guest, Thank you for your time to drop a rating on your stay experience with us. Thank you for bringing this to our attention. Your feedback is important to us, and we will review the issue with the relevant team. We apologise for any inconveniences you may have encountered during your stay. Nevertheless, we appreciate your support and have a great day ahead. Sincerely, Management Team St. Giles Southkey Johor Bahru
Muliady
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 24 week(s) ago
Nice and clean, spacious, direct access to shopping mall, good breakfast, totally recommended hotel. Thanks
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Accommodation's Reply
25 Feb 2026
Dear Muliady Thank you for choosing St. Giles Southkey for your recent stay and for taking the time to review our hotel. We truly appreciate your excellent feedback. It’s always a pleasure to know our guests had a great stay — we look forward to your next visit! We eagerly await the opportunity to serve you again. Sincerely, Management Team St. Giles Southkey Johor Bahru
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