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HM Playa del Carmen

Hotels
9.0
/10
Exceptional
1,002 reviews

What Guests Say About Their Stay

Sarah

10.0
/ 10
We had a nice 5 night stay here, large room with balcony and a good breakfast. It was quiet but still close to lots of bars and restaurants so definitely worth booking this location. The pool was nice but unfortunately sections were closed off for renovation each day of our stay and one day it was closed completely. There was also no coffee machine in the room and the staff called us as we had towels drying on the balcony we had to remove. It would be good to have a drying rack on the balcony so that you can do this without being told off! We asked about late check out and were told it would only be confirmed the morning we were to check out (11PM long haul flight from Cancun that day). We chose to pay for an extra night so we could have the room until 7PM which was worth it. Not just this hotel, but would be great if the hotel could commit to a late checkout (for a fee) in advance as finding out on the morning you are due to leave is not helpful. Overall, it was a nice hotel at a reasonable price.

Rachelle

10.0
/ 10
Opt for the breakfast in it’s a cute little boutique hotel very centralized. Just a perfect amount of walking distance felt safe as a single girl traveler.

Maria

10.0
/ 10
Enjoyable. Great costumer service. We received great service from each employee. We are definitely going back soon.
In the Area
See Map
Avenida Constituyentes 180, Entre calles 15 Norte y 20 Norte, Solidaridad, Estado de Quintana Roo, Mexico, 77720

Main Facilities

See more
Swimming Pool
24-Hour Front Desk
Parking
WiFi
Staying at HM Playa del Carmen is a good choice when you are visiting Solidaridad. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around HM Playa del Carmen

Avenida Constituyentes 180, Entre calles 15 Norte y 20 Norte, Solidaridad, Estado de Quintana Roo, Mexico, 77720
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Lobby HM Playa del Carmen
Lobby 2 HM Playa del Carmen

Discover More About HM Playa del Carmen

General


Near Quinta Avenida

Location


Located in Playa del Carmen (Gonzalo Guerrero), HM Playa del Carmen is within a 15-minute walk of Quinta Avenida and Playa del Carmen Main Beach. This hotel is 0.6 mi (1 km) from Mamitas Beach and 5.6 mi (9 km) from Xplor Theme Park.

Attractions


Distances are displayed to the nearest 0.1 mile and kilometer.

Quinta Alegría Shopping Mall - 0.5 km / 0.3 mi
Calle 12 - 0.5 km / 0.3 mi
Nuestra Senora del Carmen Catholic Church - 0.7 km / 0.4 mi
Quinta Avenida - 0.8 km / 0.5 mi
Riviera Gran Casino - 0.8 km / 0.5 mi
Central Square - 0.8 km / 0.5 mi
Calle Corazón - 0.9 km / 0.6 mi
Mario Villanueva Stadium Madrid - 0.9 km / 0.6 mi
3D Museum of Wonders - 1 km / 0.6 mi
Mamitas Beach - 1 km / 0.6 mi
Mercado Playa del Carmen - 1 km / 0.6 mi
Super Chedraui Selecto Avenida 10 - 1.1 km / 0.7 mi
Playa del Carmen Main Beach - 1.1 km / 0.7 mi
Chabad Playa del Carmen - 1.1 km / 0.7 mi
Frida Kahlo Museum - 1.1 km / 0.7 mi

The nearest airports are:
Cozumel Intl. Airport (CZM) - 35.3 km / 22 mi
Cancun Intl. Airport (CUN) - 55.3 km / 34.3 mi

The preferred airport for HM Playa del Carmen is Cancun Intl. Airport (CUN).

Facilities


Enjoy recreational amenities such as an outdoor pool and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.

Business Facilities


Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Guests may use a roundtrip airport shuttle for a surcharge, and free valet parking is available onsite.

Dining


Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service. Relax with your favorite drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 7:00 AM to 11:00 AM for a fee.

Rooms


Make yourself at home in one of the 91 air-conditioned rooms featuring refrigerators and plasma televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and ceiling fans.

All facilities in HM Playa del Carmen

Bar, Cafe and Lounge HM Playa del Carmen
Bar, Cafe and Lounge
Swimming Pool HM Playa del Carmen
Swimming Pool
Entertainment Facility HM Playa del Carmen
Entertainment Facility
Fitness Center HM Playa del Carmen
Fitness Center
Common Space HM Playa del Carmen
Common Space

Hotel Services

  • Laundry service
  • Luggage storage
  • Multilingual staff
  • 24-hour Receptionist
  • Concierge

Transportation

  • Secure parking
  • Limited parking
  • Airport transfer
  • Valet parking

Food and Drinks

  • Poolside bar
  • Breakfast
  • Snack bar

Things to Do

  • Outdoor pool
  • Garden
  • Pool sun loungers

General

  • Smoking area
  • Terrace

Connectivity

  • Free WiFi

Public Facilities

  • Safety deposit box

Nearby Facilities

  • Gift shop

Sports and Recreations

  • Fitness center

Accommodation Policy & General Information in HM Playa del Carmen

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
  • Up to 2 children 6 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • No pets and no service animals are allowed at this property.

Check-in/Check-out Time

Check-in:
15:00 - 11:00
Check-out:
Before 12:00

  • Fee for buffet breakfast: approximately MXN 300 for adults and MXN 150 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Service Animals Not Allowed

Professional property host/manager, No rollaway/extra beds available, Beach nearby, No elevators

General Information

Popular Facilities
Swimming Pool, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 15:00 - 11:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at HM Playa del Carmen
91
Number of floors in HM Playa del Carmen
3
Another facilities in HM Playa del Carmen
Laundry service, Luggage storage, Multilingual staff, 24-hour Receptionist, Concierge

Frequently asked question in HM Playa del Carmen

What are available facilities at HM Playa del Carmen?
There are top facilites at HM Playa del Carmen such as Swimming Pool, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at HM Playa del Carmen?
The standard check-in time at HM Playa del Carmen is starting from 15:00 - 11:00 while the latest check-out time is at Before 12:00
Does HM Playa del Carmen provide breakfast?
Yes, HM Playa del Carmen provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of HM Playa del Carmen?
HM Playa del Carmen is a 4.0-star hotel.
How many floors does HM Playa del Carmen have?
HM Playa del Carmen has 3 floors.
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More Reviews from Other Guests in HM Playa del Carmen

Overall Ratings & Reviews HM Playa del Carmen

Other sources (1,002)
9.0
Exceptional
From 1,002 reviews
Cleanliness

9.4

Room Comfort

8.8

Location

10.0

Service and Facilites

9.0

Sort by
Most Relevant
Preferences
See All

Traveler Reviews HM Playa del Carmen

Number of reviews per page
20
40
Top reviews
Stephen
icon-
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Clean room. Friendly staff. Great location.
Sarah
icon-with Partner
with Partner
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

We had a nice 5 night stay here, large room with balcony and a good breakfast. It was quiet but still close to lots of bars and restaurants so definitely worth booking this location. The pool was nice but unfortunately sections were closed off for renovation each day of our stay and one day it was closed completely. There was also no coffee machine in the room and the staff called us as we had towels drying on the balcony we had to remove. It would be good to have a drying rack on the balcony so that you can do this without being told off! We asked about late check out and were told it would only be confirmed the morning we were to check out (11PM long haul flight from Cancun that day). We chose to pay for an extra night so we could have the room until 7PM which was worth it. Not just this hotel, but would be great if the hotel could commit to a late checkout (for a fee) in advance as finding out on the morning you are due to leave is not helpful. Overall, it was a nice hotel at a reasonable price.
Read More
Rachelle
icon-
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Opt for the breakfast in it’s a cute little boutique hotel very centralized. Just a perfect amount of walking distance felt safe as a single girl traveler.
Herbert
icon-Family
Family
6.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

It is clean, two blocks from 5ta. Avenida where shops and restaurants are located. Near playa mamitas. Unfortunately, we didn't not enjoyed the beach because it was full of seaweed expelled by the ocean.
Maria
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Enjoyable. Great costumer service. We received great service from each employee. We are definitely going back soon.
Jennifer
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

HM Playa del Carmen was well located and had a great pool. Our room was very clean though the beds were hard. We enjoyed the buffet breakfast every morning. I recommend getting a room not close to the pool bar as it can get noisy at night.
Maria E Vera De
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Excellent!
christine
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Staff are nice, rooms are clean. Would recommend
Sergio F.
8.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Paolo at check in was kind, professional and helpful.
Elizabeth
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

The place was great!
Sergio F.
10.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

Great location! Nice clean rooms; helpful, friendly staff.
FABIOLA
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

No benefits for VIP members Basic service. Also I ordered a cocktail at the restaurant and were terrible.. asked the waiter to replaced and he did but still charged for both . Big concern it was a Happy hour. The employees need more knowledge of how to handle this situation
Jorge
10.0
/10
Reviewed 31 week(s) ago

Hotels.com verified review

Yes
Hendrikus
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Great location. Nice pool and clean hotel. Great to use as a base for day trips
Sunil
icon-Leisure
Leisure
8.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

Room was clean,breakfast was great with good choices of fresh Omellettes ,fruit cereal and coffee.The hotel is in a good location and easy to move around walking.Ado bus station is 5 min walk.Pool was good as well with a good selection of bites and drinks at the bar.
jillene
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

Nice property, great location and surprisingly quiet for being on a main road. Our stay was short, but it was perfect. We had a city view room with a nice balcony. Beds were soft, air conditioning worked well, and house keeping had our room cleaned early. I enjoyed the pool area very much
Giorlette
icon-with Partner
with Partner
10.0
/10
Reviewed 37 week(s) ago

Hotels.com verified review

Was a great stay for breakfast would’ve been better if they had more options. And the staff were lovely people but at times they were busy with other things they were to busy to help.
Valérie
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 38 week(s) ago

Hotels.com verified review

Staff was very kind, nice place, Quinta Avenue very close
Jovanni
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 43 week(s) ago

Expedia Group verified review

Everything was awesome , great bar staff .
Felipe
icon-with Partner
with Partner
10.0
/10
Reviewed 43 week(s) ago

Hotels.com verified review

Esta muy conmoda la habitacion, y el desayuno muy rico, hacen unos omeletes muy sabrosos Jesus nos atendio super bien y tienen varias opciones muy ricas para desayunar. El check in fue muy sencillo, Roman fue muy amable, el dia del check out saldriamos muy temprano y nos tenian box lunch para el camino. Tienen muy buena seguridad en el estacionamiento, los chicos fueron muy amables y disponibles para abrir aunque fuera muy temprano por la manana. La alberca esta super, muy relax. Muy cerca de la quinta avenida. Sin duda regredariamos
Read More
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Lobby 4 HM Playa del Carmen

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

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Overall Ratings & Reviews HM Playa del Carmen

Other sources (1,002)
9.0
Exceptional
From 1,002 reviews
Cleanliness

9.4

Room Comfort

8.8

Location

10.0

Service and Facilites

9.0

Sort by
Most Relevant
Preferences
See All

Traveler Reviews HM Playa del Carmen

Number of reviews per page
20
40
Top reviews
Stephen
icon-
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Clean room. Friendly staff. Great location.
Sarah
icon-with Partner
with Partner
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

We had a nice 5 night stay here, large room with balcony and a good breakfast. It was quiet but still close to lots of bars and restaurants so definitely worth booking this location. The pool was nice but unfortunately sections were closed off for renovation each day of our stay and one day it was closed completely. There was also no coffee machine in the room and the staff called us as we had towels drying on the balcony we had to remove. It would be good to have a drying rack on the balcony so that you can do this without being told off! We asked about late check out and were told it would only be confirmed the morning we were to check out (11PM long haul flight from Cancun that day). We chose to pay for an extra night so we could have the room until 7PM which was worth it. Not just this hotel, but would be great if the hotel could commit to a late checkout (for a fee) in advance as finding out on the morning you are due to leave is not helpful. Overall, it was a nice hotel at a reasonable price.
Read More
Rachelle
icon-
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Opt for the breakfast in it’s a cute little boutique hotel very centralized. Just a perfect amount of walking distance felt safe as a single girl traveler.
Herbert
icon-Family
Family
6.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

It is clean, two blocks from 5ta. Avenida where shops and restaurants are located. Near playa mamitas. Unfortunately, we didn't not enjoyed the beach because it was full of seaweed expelled by the ocean.
Maria
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Enjoyable. Great costumer service. We received great service from each employee. We are definitely going back soon.
Jennifer
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

HM Playa del Carmen was well located and had a great pool. Our room was very clean though the beds were hard. We enjoyed the buffet breakfast every morning. I recommend getting a room not close to the pool bar as it can get noisy at night.
Maria E Vera De
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Excellent!
christine
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Staff are nice, rooms are clean. Would recommend
Sergio F.
8.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Paolo at check in was kind, professional and helpful.
Elizabeth
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

The place was great!
Sergio F.
10.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

Great location! Nice clean rooms; helpful, friendly staff.
FABIOLA
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

No benefits for VIP members Basic service. Also I ordered a cocktail at the restaurant and were terrible.. asked the waiter to replaced and he did but still charged for both . Big concern it was a Happy hour. The employees need more knowledge of how to handle this situation
Jorge
10.0
/10
Reviewed 31 week(s) ago

Hotels.com verified review

Yes
Hendrikus
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Great location. Nice pool and clean hotel. Great to use as a base for day trips
Sunil
icon-Leisure
Leisure
8.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

Room was clean,breakfast was great with good choices of fresh Omellettes ,fruit cereal and coffee.The hotel is in a good location and easy to move around walking.Ado bus station is 5 min walk.Pool was good as well with a good selection of bites and drinks at the bar.
jillene
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

Nice property, great location and surprisingly quiet for being on a main road. Our stay was short, but it was perfect. We had a city view room with a nice balcony. Beds were soft, air conditioning worked well, and house keeping had our room cleaned early. I enjoyed the pool area very much
Giorlette
icon-with Partner
with Partner
10.0
/10
Reviewed 37 week(s) ago

Hotels.com verified review

Was a great stay for breakfast would’ve been better if they had more options. And the staff were lovely people but at times they were busy with other things they were to busy to help.
Valérie
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 38 week(s) ago

Hotels.com verified review

Staff was very kind, nice place, Quinta Avenue very close
Jovanni
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 43 week(s) ago

Expedia Group verified review

Everything was awesome , great bar staff .
Felipe
icon-with Partner
with Partner
10.0
/10
Reviewed 43 week(s) ago

Hotels.com verified review

Esta muy conmoda la habitacion, y el desayuno muy rico, hacen unos omeletes muy sabrosos Jesus nos atendio super bien y tienen varias opciones muy ricas para desayunar. El check in fue muy sencillo, Roman fue muy amable, el dia del check out saldriamos muy temprano y nos tenian box lunch para el camino. Tienen muy buena seguridad en el estacionamiento, los chicos fueron muy amables y disponibles para abrir aunque fuera muy temprano por la manana. La alberca esta super, muy relax. Muy cerca de la quinta avenida. Sin duda regredariamos
Read More
Number of reviews per page
20
40