Boracay Uptown

Room was badly in need of updating,,, smooth ceramic tile everywhere so floors and shower where a hazard,,, several floor level changes of a inch or two with no rounded top edge or bevel ( took several toe beating to get memory imbedded),, thought I lost key in pool, said there was no replacement and a 300 peso charge,,, was told they would delete lost key access since it had a room number,,, found key next day and access was never stopped,,,

Great central location on the beach at Station 2. Nice comfortable beds...the a/c was a little too noisy for my liking

Great staff

We really loved this hotel. The staff were super attentive and helpful since we first step foot in the door. There is always someone there to greet and assist if needed; really made the whole experience feel luxurious. The hotel was clean and well kept, although we didn’t have a window the room and bathroom were clean and comfortable. The rooftop pool has the best views and was clean. The pictures don’t do justice to how wonderful this hotel is. Also, the location is perfect, with many food, drink and shopping near by. Also, not to far of a walk to station 1 or 3 as it’s right in between. I would definitely come back.

Staff were great, everyone was attentive, caring, and polite. I would give 6 stars to the staff and service. Hotel location is fantastic, you are right by the beach, breakfast (Restaurant) area has full view of the beach and the white sands. Hotel has 2 pools and they are very nice, but the beach is much nicer. To get here from the Main Street you need to walk your luggage about 5 minutes, and the last 20-50 ft is on sand. You will usually get help from the transportation. Pros: - Location , middle of everything, right by the beach, lots of restaurants, good breakfast, week-end is buffet style. and you can order unlimited, coffee, eggs and bread - Clean: The staff does a superb job of keeping the hotel clean. They mop the floors everyday and my room was always clean with fresh water -Service: Friendliest and most helpful people in the hotel, They go out of their way to make sure you are comfortable. I do not even remember touching the door as someone would rush to get the door for me every time - on premise restaurant with good choices & Nightly music CONS: 1- Do not expect a high end 5 star Hilton or Marriott rooms here. They are descent, clean but old . Everything is old. 2- my Shower was trickling water, zero pressure. I recommend upgrading shower heads 3- Zero view 4- Old Beds 5- Expect to see bugs, they just crawl into the room 6- AC: OLD type, very loud, and without it, you won't survive. You are really paying for the location

My only complaint is that there wasn’t anything to complain about ! Staff was. Amazing!!!!!!!

We had an absolutely amazing time. The facility was great, the staff was great. The only reason I could not give it a 5 star review is because of the staff member at the rooftop pool trying to solicit excursions for the next day. I was bombarded and harassed enough on the beach that the last thing I wanted was one of the hotel staff members trying to get us to buy something from him. Or at least use his card so he could get a kickback. Other than him, the staff was top notch.

Nice!

Had mold in the shower; need to remove the caulking and re-caulk it for better presentation to guest. Staff was very nice.

The best hotet resort with a smile

I would like to commend all the staff from the reception amd all the crew member of this hotel, awesome service, greetings every time they see us, the open the doors for us. Excellent service, the housekeeping forget to put tissue on our washroom, but its ok they replace it right away. Everything is perfect

The hotel is front of the beach, near shops, restaurants, and was able to book a Tuktuk tour around the island. It took me about less than hour to go from and back to the airport during dry season.

This is not a 4 star Hotel. Two at best, I would call it a 3 star because of the location and staff. Doors going out to the deck, did not operate correctly. Water pressure in the shower could barely keep the switch from going back to the faucet. The hot tub in the room did not work. The transfer from the hotel to the airport was 1900 psp for two people. If I would have did it myself it would have coast about half that. Location was great staff was great. Price of it all was way too high. I looked through most of the negative reviews and I do agree with most of them.

Perfect location had a great time at this place. They treated me like family only one complaint the people singing the music like the live entertainment but not till 1 o’clock in the morning sometimes she just wanna rest.

Great location by shopping and dinning. The continental breakfast every morning on the patio watching the sunrise was fantastic.

I like the location due to proximity to the beach. Breakfast was good. The Staff are super great! I was told by a Staff from a neighboring hotel (Mandarin I think) that I can’t use their beach cot/lounge chairs. So I moved. There is only like three or four provided by Uptown. The ones provided are not as comfortable as the ones provided by the other hotel.

Property was perfect location. In the middle of all the action. For the price great. Room was fine. Only downside was the shower. Poor water flow. Staff friendliness off the charts. Beautiful island. Worth every second to visit. - visit 2 brown boys restaurant. Best food on the island.

Thank you

Room has an amazing view of the sunsets and the fire show that they do twice a night. However, it’s really loud from 430pm-midnight. Live music right outside my room. I’m sure other rooms were much more quiet.

The Uptown hotel is a older style mid range hotel on Boracay beach. The rooms are basic and completely lacked hot water for shower or washing. There is an outdoor pool area. The hotel lobby area has a series of very noisy rock music bands playing until after midnight on every night of the week. Any customers would be well advised to bring secure ear plugs if they want any sleep. Customers would also be advised to use another hotel if they wanted any hot water.