Grupotel Mallorca Mar

Great facilities for kids and good food options in buffet but would ah e liked more day time food options like bar food - burgers and snacks for kids etc

Overall, the area in general is pretty good. You really have to go a few minutes away Drive to start getting into the more interesting parts of the area and there is not a beach at hotel so don’t be confused to think that you’re gonna swim from a white sand beach there. That’s 10 min+ min away. This area has the resort only plus a wonderful restaurant called SA PUNTA next to it. we asked to check in early and gave them several days notice this was a priority and asked if we could even pay extra for this. The messages back were that they would try but when we arrived, it wasn’t possible and they really just didn’t seem to care very much. They said well too bad check-in is at 2 o’clock and will call you if it’s early, but we never got a call. If you have younger kids, this is great if you have kids older than 10 or 11 years old, this might be tough for them because of all the tiny kids around and I mean they are everywhere. Finally, the room is very basic. There’s no drawers to unpack; kitchen supplies are space. I asked for a wine opener and universal charger - they told me I needed to go like 10 or 15 minutes away to get my own. I can say that they were friendly. However, Service is not up to a 3.5 american hotel standard They are catering to families who are staying there a week using their all you can eat restaurants. you are not a young family, who wants an all you can eat restaurant on site and nowhere else to go this will be perfect for you.

Really nice stay, very friendly staff, great food and a good location away from the hustle and bustle. The only thing I would say is we were put in a room with playground right outside the balcony and we didn’t have children with us, but it was ok. Note also, when asked if the hotel provided a transfer from the airport and back we were advised no and recommended to get a taxi at around €100 euros…but in actual fact, the A42 bus from the airport stops right outside the hotel entrance and costs only around €11…it’s so easy to do, especially if you had children with you

Title: Disappointing and Unacceptable Treatment We stayed at Grupotel Mallorca Mar in Cala Bona for 7 days (18/08/2024) on a half-board basis, and our experience was far from satisfactory. Upon arrival, we were only given a card to show when going to eat, with no further instructions. On the first day, we waited at the entrance of the dining area for five minutes, expecting someone to check us in, but no one came. When we asked a staff member, we were simply told to sit anywhere. This lack of organization set the tone for the rest of our stay. However, the most distressing incident occurred on the 5th day during dinner. My child, holding a plate of food, was suddenly grabbed by the wrist by the lady in charge of the dining room. She demanded to know where my child's wristband was. My husband, who had just arrived at the table, immediately showed the card, but there was no apology—just a dismissive "Ah, okay." This lady had seen us at breakfast and dinner for five days, yet chose to physically confront a child instead of addressing an adult. Touching someone's child is completely unacceptable, and any professional would know to approach an adult in such situations. If the staff were properly organized, someone should have been at the dining room entrance to check us in. When I went to the reception to complain, the response was shockingly indifferent. I was told, "Oh, that shouldn’t have happened. Someone should have checked as you arrived." That was it—no apology, no foll

It was a excellent stay would recommend to anyone

More of a complex than a hotel, had to drive around twice to find check in. Dissapointed with communication. reported on the first night that the heating, cooling was not working and the patio door would not lock, these issues were ignored. Otherwise, very good stay and fantastic choice of food.

Staff were friendly, rooms exceptiinally modern and clean . Food was very impressive , hugely surprised at the quality and variety. The chefs do a grand job ! Would defintely return

3rd visit to this hotel, caters very well for families especially with young chikdren. Large pool areas with plenty of sunbeds. Plenty of choice in the buffet restaurant abd short walk to the resort of Cala Bona

The cleanliness around pool area was poor staff lovely food good but needed to be warmer room very good once Ac was working

Great stay beautiful hotel... plenty of sun beds , brilliant choices of food and drinks .. The tui staff were very entertaining all day. Very clean hotel ,rooms cleaned every day , bar was very good lots of different drinks to choose from on the all inclusive holiday..

We had a fair stay at this hotel. The all inclusive option has worked out fine however it got boring by the 4th day - the options started repeating themselves, even though there were a wide selection of main dishes, salads, grilled meats and fish and desserts. Everything started to become bland as they are not using spices because its a family oriented establishment. The facilities are family oriented as well, all inclusive drinks are mostly on the sweet side, everything is sugary. The pools were so full we didn't dare using them - the beach was only steps away. Our room was ok, we got a corner double, facing traffic. The cleaning is a hit-and-miss, sometimes our towels didn't get changed, sometimes our bed didn't get made. A bit of mañana attitude, especially when the cleaners tell you to hurry up and leave the room in 5' because they would NOT wait up... So overall mixed feelings. Not too bad, not too good, not high on the "to return" list.

Very enjoyable stay. Clean spacious room, great choice of food in restaurant. Lovely, very well maintained grounds, three swimming pools. Excellent facilities, fantastic for children. Very hard working and very friendly entertainments team, first class shows. Milly and Siobhan outstanding singers. All staff very friendly and approachable at all times. Highly recommend.

Good Family Hotel

lovely hotel really but unfortunately our room was swarming with ants... All over the floor walls bathroom in our shoes and everywhere. we complained 3 times to reception but nothing was done as each day we returned to the ants... there was literally thousands of them crawling up our toothbrushes etc.. the hotel otherwise was good. very clean otherwise. food was good apart from coffee is served in plastic beakers in the day time and bar staff were very ignorant and rude. entertainment for children was good.

We are a family of 4 with 2 girls aged 11 & 6. The hotel catered for everything and we enjoyed every moment of our stay. We can’t wait to come back next year. Pools were amazing, food is great and all the staff were brilliant.

Beautiful hotel with a lovely warm atmosphere, but the choice and quality of drinks was awful.

Hotel is good, we are rebooking, few problems, we booked because it has internet, it was shocking,

Rooms were lovely and comfortable. Main pool is fab, other pools looked ok too but didn't spend much time there. Biggest issue with this hotel is the lack of staff and queues to get a drink - in some cases a 25 min wait to get a drink which isn't good enough for all inclusive. Food quality was ok but could have been better. Overall we enjoyed our stay.

The rooms are spacious and modern with every facility you'll need, recently refurbished. Not what you would call luxurious but very good, none the less. Living area with sofa, table and chairs and kitchen area, also flat screen tv. Bedroom, very comfortable beds, flat screen tv, nice lighting throughout. Lovely colour scheme. Large bathroom with freestanding shower, good pressure! There are 3 pool areas, 1 fun pool with character slides, 1 small children's pool (heated) 1 larger pool but it's freezing! Pool area could be nicer, sunbeds need either cleaning or replacing, Sunwing next door had much nicer pool area. Lots of beds available however even when hotel was very busy! Main restaurant is buffet (themed) lots of choice and very good. The Taverna restaurant could be put to better use I felt, they need to rethink this, perhaps something for adults only. It's mainly used for snacks and located next to themed pool. There's a spa, however I didn't use so cannot comment . Evening entertainment for adults was very poor, I was traveling with my mum, she's 81 and it would have been nice to see some professional acts but maybe we were unlucky, there was lots for children and families. One thing I noticed was that there were some very nice friendly staff, reception were excellent but mixed in restaurant and bars with some looking pretty fed up, no smiles or engagement, exception was Taverna, he was lovely. Special mention for fantastic chefs and Christian who works so hard!

We are a couple in our fifties, this was very geared up for the young families which possibly should of made us stay somewhere else. Pool area by the sea was nice with plenty of sun beds, although getting drinks was slow as only one or two bar staff on. Room was good large and modern with good beds. Food was OK but both of us got stomach trouble and as we only ate there we put it down to that. Overall good only for the young family