Mantra Esplanade Cairns

Fire alarm taped off and wrapped in plastic, obviously not working, No plugs in bathroom basin and bath. Poor water pressure in shower and difficult to get hot water. We went to reception to get new towels but they didn't have any as they had not had a delivery from the laundry and we had to go back later. Towels very old and hard. This hotel has the potential to be good and is in a prime location. We are currently staying in another Accor facility in Port Douglas which is superb and exactly the opposite,

Great location, but a few areas could be improved The location of Mantra Esplanade is excellent, right on the Cairns Esplanade, and the property was clean on arrival. The staff were friendly, welcoming, and happy to assist with anything we needed. Unfortunately, our check in was delayed by around two hours due to cleaning. We had been up since 4am for our flight, so the wait felt very long. While the delay itself would have been understandable, we were repeatedly told it “wouldn’t be long.” A more accurate estimate would have been helpful, as we would have been happy to leave our bags and return once the room was ready. The property also felt quite dated. There was visible water damage in the hallway where a pipe had recently been repaired, and our room looked older and different from the photos shown at booking. That said, the room itself was very clean, which we appreciated. We also found the room lacked some basic amenities we would expect at this price point. There were no bedside lamps and no convenient area to make tea or coffee, so everything had to be prepared in the bathroom. Given the cost of the stay, this was surprising. Overall, the location is fantastic and the staff were lovely, but the dated rooms, check in experience, and lack of some basic amenities did affect our stay. I’m glad we experienced it, but based on this visit, I’m not sure we would choose to stay again.

Great location but was given the end room with no sun light at all

Great hotel, great location

Handy location right on esplanade. Good to have a small kitchen to cook in and located close to the supermarket. Nice balcony but the outdoor furniture needs an upgrade and the balcony floor wasn’t very clean. Nice pool facilities and everything felt safe. Everything was functional but a little dated and needing some maintenance. The bed was very comfortable

Was very central to centre of Cairns Room was clean Staff helpful Plenty of car parking

Very convenient location - right on the esplanade, opposite the "beach" swimming area with loads of restaurants, cafes and bars nearby. Very easy to get to Marina for day trips and other attractions such as Night Markets and Rusty's Fruit Market. Nice balcony and good kitchen if you want to be able to eat in. Was a bit noisy some evenings with buskers of varying skills but generally quiet from 9.30/10pm.

Reception staff friendly and helpful

Great location, helpful staff, clean and spacious room with a great view overlooking the Lagoon and Esplanade

My room overlooked Shields Street. Great views to the Lagoon but very noisy at night. Will definitely stay again & will request a room Esplanade side. Position of hotel is excellent 5 minutes walk to everything. New bathroom was much appreciated.

Location, staff.

Really disappointed. The pool is 100% shaded and freezing cold. The Spa is freezing too. Absolutely no one relaxing by the poolside.

Perfectly located and within walking distance to pretty much everything. Staff were friendly and extremely helpful. No housekeeping to rooms if stay is under 5 days (or at an additional charge if required). The only issue with this is that the bin fills up really quickly and there is no spare liner to replace it. Overall very happy with my stay and would definitely recommend.

It was a great experience for us as a team. The week was good.

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Friendly staff. The room I stayed in was very dated and not really maintained

free parking is excellent the bed is comfortable the amenities is outdated the pool maintenance is disappointing

Full kitchen and washer/ dryer helped save some $$$. Staff was great. Location is perfect.

Loved our stay!! Close to shopping, food and marina.

We had a motel room, clean tidy, staff more then helpfully with our requests, we actually extended our stay.