Novotel Surfers Paradise

Very central to where we wanted to be

Fantastic room in a great location central to everything and right near the beach!

Convenient, good value for money. Property dated, but clean and fictional (and now in the process of receiving a complete update I understand)

N/a

5star

Good

Thanks Novotel, another happy trip and great experience again

A bit dated in the rooms not fully sound proof. But clean, conveniently located.

Convineint location.

Close to everything and staff was fantastic

Firstly prior to my check-in, I received communication stating that the parking fee would be $20. However, upon my arrival, I was charged $25 instead. When I inquired about the difference, I was informed that the parking fee had been increased some time ago and that the previous rate was no longer applicable. While I understand that pricing adjustments are sometimes necessary, I believe it is important for guests to be provided with the most up-to-date and accurate information prior to their arrival. Receiving outdated information not only causes confusion but also affects the overall guest experience. Secondly, regarding my room reservation, I had requested a room with a bathtub. I fully understand that such requests are subject to availability and cannot always be guaranteed. However, during check-in, I specifically asked the front desk staff whether my room included a bathtub and was assured that it did. Unfortunately, upon entering the room, I found that there was no bathtub. This discrepancy between the information provided at check-in and the actual room amenities was quite disappointing.

Lack of enough cups and cutleries. No blow dryer. The spa was not in full operations. Balcony rails dont meet minimum safety standards. Outdated facility.

Even though Novotel warned us about their building being painted on the outside and assuring guests wouldnt be affected. We were assigned to a room witha locked up balcony due to building painting. Asked to be changed but we werent.

Great location

Nice stay

The balcony was closed due to construction, but this was not mentioned prior to the booking being made

Convenient in location walkable to all shops and food optuons, close to the tram station if looking to go see other attractions, dislike that lifts were so slow not hotel problem as was long weekend but fact have 1 lift to carpark if on top floors so have to use 2 lifts and that could.take close to 20mins, and our room phone was not working so took almost 30mins to order from room service. Would highly recommend this hotel if want the medium priced hotel as has everything in the one location.

Room was clean and tidy. The bed was super comfortable. Bathroom is dated. Hotel is conveniently close to transport and restaurants/bars. would recommend.

A bit disappointed there was no poolside dining as advertised throughout the building & the music at the pool area was terrible not kid friendly, the areas were kept clean & tidy & the service was ok at times, but had to wait a few times for house keeping when we asked for some amenities

Pretty neat, the room is a bit noisy due to not very sealed windows