Eventhotel Pyramide

This is a massive hotel in a massive complex next to a massive shopping center. The whole ambience is souless. I expected that and chose this Hotel for its convenience to the highway and to my business in the Vienna centrum the next day. It was a five minute walk from the front desk through the bar and restaurant to the elevator, up the elevator and down a long two halls to get to my room. The front desk staff when I checked in was very young and seemed bored by their job. They made me feel as if I was asking stupid questions about the two parking lots, one free and a 10 minute walk and the other €20 a night but right outside, and the location of a nearby movie theater complex. Their bosses should tell them to at least fain enthusiasm and friendliness when greeting guests. The bar staff was friendly, but did not know what gin martini was. Luckily, another bartender there did, and it was excellent. The food was good enough (baked Seabass) but not excellent. Breakfast was in a huge conference style dining room and was the typical scrambled eggs, bacon, etc. fair. It was mediocre, and overpriced at €25. I had very specific logistical needs on my road trip, which led me to spend the night at this hotel. I would avoid it in the future, but I could live with it again if I had the same logistical issues .

The staff was very accommodating and friendly.

Top quality accommodation

Nice hotel, lacking open restaunt unfrotunatly.

the staff were exceptionally friendly, welcoming, and accommodating!! very clean, and lived the pool, sauna and steam room!!

The hotel had a few dedicated staff. Most could not talk with us. Some took a parental attitude instead of treating us like adult guests. This was NOT a 4-Star property.

We really enjoyed the wellness area

Especially when I checked in, the staff was so kind and polite to make me happy. It’s so impressive! Thank you so much :)

Like: Location & staff Dont like : very outated

great staff

Awesome team at the front desk.

In town for a family get together, I stayed at the Eventhotel Pyramide because it was the chosen hotel by other family members. The quality of the establishment was adequate, from cleanliness to quality of food. However my issues range from impolite staff at the bar/restaurant to also unclear or false information at the time of booking. The resort boasts an airport shuttle, yet when requesting transportation for my flight, I was told they do not transfer 1 passenger at a time. They would call a taxi which would be at my own expense. I was told, too bad. The employee said he was empathetic to my cause, and when showed the booking information, he clearly agreed with my point, but said he was not authorized to send me by shutttle at the hotel’s expense. The added cost would have totally changed my place of stay. Clearly not what was advertised. As for the impoliteness of the bar/restaurant staff. The two men working last night were extremely impolite and ruse with many guests, not myself. I overheard them at certain occasions yelling at patrons. Telling them just to leave rather than staying for drinks or dinner. Absolutely unacceptable for someone working in the hospitality industry. Shame on them.

Good: Excellent large room Seems like good range of catering and facilities Swift and helpful service on check out Downsides: WiFi didn’t reach the room Tv also didn’t work One instant coffee for two guests… Reception staff when checking in seemed unhelpful. Little to no direction to where an ironing room was located - also the listing said iron and board available on request which isn’t quite true Overall mixed - could be excellent but held back by the above

Property was clean and fancy really enjoyed our stay nice peaceful area outside the city

The room us fantastic

The staff were freindly and helpful, our roo. Was large, clean and comfortable with air-conditioning. The hotel was on the outskirts of Vienna ehich is normally serviced by a direct train and easy to get to, unfortunatelythere were works on the line duringour stay, but this is nothing to do with the hotel. Its opposite a large shopping park that is on foot. Overall we were satisfied with our stay.

Breakfast was very cold and crockery was not properly dry and clean ☹️

Very large property, spa area was ok, rooms were great. Breakfast was great!

Very nice hotel , staff friendly and helpful. Room was quiet and comfortable, the restaurant is limited, but the food is reasonably priced and very tasty ( didn’t have breakfast) the only thing that let it down was the non existent air conditioning, it is just a fan , it doesn’t cool the air at all . The pool area both indoor and outdoor is lovely, very relaxing. I will definitely return, but maybe not in high summer due to the non existent air con

It is sparce and far from the city center. They wouldnt give us access to amenities because we were with a tour group.