The Augustin

I was honestly very disappointed in my stay. I booked the trip day of check-in because my first accommodations did not work out, and the hotel looked beautiful in the photos. Unfortunately, the entire lobby was under construction, which was not mentioned while I was booking. We had to use the side entrance as well as occasionally the questionable metal stairs to get from our room to the lobby. There was also construction noise happening in the morning and throughout the day, which is understandable, but notice of this would have been appreciated beforehand. The first room that we were put in had a bathroom that smelled rancid, so we asked to be put into another room, but we lost our ideal city view because of this. Lastly, the room came with a guide in which you could request additional kits if needed, but when I called for one of the kits, I was informed that they actually did not have any of them. Whether they were actually out of the kits or if the staff did not want to bring us one, I am not sure. An upside to this hotel would be that the room we were put into was spacious and clean for the most part, the bathtub had dirt stains in it, and good lighting. The location is also amazing as it is only a 10-minute walk from many of the must-see spots in Brussels. Overall, I understand that this may be an ideal time of year for the hotel and city to do their repairs when tourism is low, but it would have been nice to be informed of this before booking.

This place was horrible! Not sure how they received 4 stars! The bathroom would flood from the shower and we could not bathe because there was no way to easily get the stopper beck out since the chain had been broken off of it (it fits flush to the tub). No iron for clothes. Cannot adjust the temperature in the room so it was too hot and we could not sleep well. Smells like mildew. Coffee machine was not clean - stale water sitting in there.

Great location. The host was very polite.

Clean and good location. Nice breakfast although the staff were a bit disordered and had to double check that we did in fact pay for breakfast. Was placed in a room next to reception which was quite noisy. But the room itself was perfectly pleasant.

Room was clean and spacious. Good location city centre is approx 11 mins walk and train station 15 mins.

Lovely stay, really beautiful room + bathroom, very good condition and would chose to stay again when we retun to Brussels :)

Rom very clean, great amenities. Building in need of some repair (water spots and bulging paint).

Very nice hotel,will stay there again

Rooms, location, room service, staff .... all perfect.

My overall stay was good,starting with the lovely receptionist who checked us in. I booked for 2 adults and a toddler, so I was expecting a room with a double and a single but instead we got a double bed room. We were given a crib the next day. Also, please have room service to do a thorough cleanup because we found a forgotten trouser in the room. Other than that, we enjoyed our stay. Thank you. Will definitely recommend Augusta

Very good hotel, very large and well equipped rooms. Just 10 minutes walk from centre of Brussels. Only down site is area between Gare Midi and hotel is a building site, so best accessed from Gare Centraal.

Staff were incredibly friendly. Room was clean, but the hotel is a little run down. Lots of road construction currently going on outside but no noise issues.

Clean room, friendly staff. Bathroom shower was broken. They tried fixing but still didn’t work. Walkable from Grand Place-great location. Walkable from Midi station also but due to major road work, not an easy walk.

Gorgeous room, super comfortable and clean but the area leaves a lot to be desired. Good value for what it offers, though.

It was a great stay continently located to lots of things!

Very friendly staff, very accommodating gave us the room as soon it was available. Very comfortable room. Would recommend this hotel.

Hotel staff was welcoming and room was spacious and clean. We had a very comfortable stay.

Beautiful hotel and rooms are enormous. Very comfortable stay.

I had no idea this property was in a bad and dirty neighborhood.,If I had known, I wouldn’t have chosen it.,However, the staff, in particular, “Semie”? Who is from Rwanda, made up for it! He was very helpful, told us what to watch out for outside, and had a good sense of humor.,We chatted with him about Rwanda a lot because my girlfriend has a relative who just visited there. Also, the dark haired young man at desk Monday morning, was very good! Breakfast was good! So the only negative thing is the neighborhood.

The room was very spacious and just like the pictures on the listing. The air conditioning worked really well. The shower/bathroom was very nicely done. There was a large counter to hold personal belongings. The in-room storage was perfect for our family. The room was very up to date and the beds were the best! I have never slept so well in my life! The coin laundry mat was easily accessible from the hotel -about 1/2 a block away and the staff at the hotel even made change for us. The staff were so nice and informative of local places to eat and things to do. It was an amazing place to stay and I would stay there again!