Falls Lodge by the Falls

TV didn't work. Room heater barely worked.

Parking fees is not mentioned, internet service was very poor.

Staff are friendly.

very clean rooms . Plenty of space and comfortable beds.

Close to all attractions

Room waa clean. Nice staff

To be clear, we did not ultimately stay at the property. We had booked one night because our son was scheduled to participate in basketball games in Welland. Unfortunately, due to severe weather conditions and a snowstorm, the games were cancelled, and we were unable to proceed with our stay. My family went in person to explain the situation. We werent even refunded half of what we paid. While I understand and respect business policies and as someone with business experience, I would be understanding if the lodge were fully booked and facing a genuine loss, this was not the case. The property was not fully booked. Had we been refunded even 50% we would have been satisfied. We did not use any amenities whatsoever: no electricity, no water, no continental breakfast, and no room services of any kind. This resulted in a cost saving for the property, yet less than half of the amount paid was returned. We have additional basketball tournaments scheduled in the future; however, based on this experience, I would not choose to book this property again. For transparency, I did not personally see the room. My husband did, and he indicated that it appeared acceptable. In business, policies are important, but so is discretion. At times, prioritizing empathy and customer goodwill over rigid policy can make the difference between retaining customers and losing them permanently. them permanently.

Very nice place. Quiet. Convenient and would love to visit again. Thank you

Great location. Walking distance to Tim Horton and Casino

Our one night stay at the hotel was good. I like the location of the hotel. It is very close to the Niagara falls..

Very friendly staff

It’s good. The price is very good. The location is close around.

Clean

Room are clean and spacious but they need to clean up parking lot during the winter to avoid accident...it was very slippery...they charging extra 15 dollar. they have to clean snow in parking lot..breakfast is good but sitting area is very small ...but room was good

Yes

Room was clean, but it was flooring and there was no mat for wet boots. Remote was missing for TV…found hours later stuck in the sheets. Parking for ground floor rooms in not guaranteed even though they charge a $15/night fee.

Room, breakfast and service was very good.

Rooms were not very clean, heater was extremely loud in one room and barely working on the other. Parking was extra. Defies not worth the price

Goodness and clean

Always great!