Tupa Hotel

We booked a sea view room which in the Expedia description mentioned as a renovated room and were allocated to a garden view room that was far from being renovated. On a hot day, the room gets smell of plumbing, there was insects in the room, we got a broken window in the bathroom and overall the room was very old, including the linen used in the bed. Although there's the bad side, the hotel is in a very convenient location, you can walk into town and to the airport as well, and even tho the room was not the best, it had a comfortable bed. The breakfast was a continental breakfast, simple but enough to get you going for the day. The transfers to the airport are a great service the hotel offers. The best part of the stay was their team. The people working in the hotel were lovely and helpful. So, they made up to the down side of the rooms.

habitación limpia, el staff amable, rico desayuno, recomendado.

Breakfast was a little disappointing. Room was very basic. Once there, struggled to get information from hotel staff about check out details, tours and transfers.

Difficult with translation, but clean, and good location.

Cockroaches everywhere. Water comes out of the drain in the bathroom floor (NOT the shower - the FLOOR) & the staff thought nothing of it. There are chickens roaming the halls. The walls are paper thin. There are stains on the ceiling.

Check-in at 3pm, not 1pm like advertised. We booked to rooms, in both rooms the showers were broken (and been like that for a long time - as the units were rotten from water damage). Patio doors on both rooms don’t lock. Calling the rooms ‘rustic’ would be exaggeration, dated or hostel level would be appropriate. Cockroaches visit everyday (the large size that can fly) and you get woke up every morning at 5am by cockerels. Keep an eye on the chicken, they are friendly but cheeky and will come int the room on their hunt for food. Staff friendly but also seem to prefer being on their phone more than doing their job. Breakfast buffet very basic, but staff try their best. Airport pick up was great, but drop off you need to keep an eye on the time and remind staff to get you to the airport on time. WiFi works at reception:lobby area and is free and reliable.

Nasty. Unsanitary. Dirty. Disgusting. So many issues.

The property is in desperate need of renovation. From the rooms to linens and towels and the property including rooms needs a through cleaning. The staff is very friendly and the property is in a great location.

Everything was bad from beginning to end. I was given a tinny economy room. I reserved a double room. When I demanded what I paid for, I was given one next to the chicken coup which roosters woke me every morning before 5 am until 10 am. The bathroom sink was plugged, the tile floors broken. Everything filthy dirty. No AC, no fan. No amenities. I asked that nobody enter to my room, they did enter. Breakfast with very limited options. Not even as continental. No TV. No internet. Most of the time not even on the public areas. At some point no electricity.

The hotel stated on Hotels.com that rooms had air conditioning so this is the reason we booked this room, however in arrival we were told that non of the rooms had air conditioning, so we were given a fan The room was in need of refurbishment as it was outdated and a little grubby. Saying all of this the staff were very friendly and helpful

Las instalaciones del hotel fueron realmente lo mejor. Todo estaba muy bien cuidado, limpio y diseñado para disfrutar al máximo de la estancia. Un lugar hermoso y acogedor, ideal para descansar y desconectarse. Volvería a ir !!

Paola and the rest of the staff were wonderful. I loved the Island and the people.

Excelente experiencia. Habitaciones cómodas y limpias, personal muy atento y un ambiente acogedor. Sin duda volvería en mi próxima vi

The place is filthy beyond words, from towels to the floor, to the bathroom rug. I don’t think they clean the place. There’s mold in the rooms, not just on mine, but on many other guest rooms, and the paint is peeling off. The place is not maintained at all, it is falling apart. It is a shame that Hotels.com would list this property among a place where a normal person can stay. It should just be rented to cattle as I don’t think it is suitable for human habitation. While the breakfast buffet is OK, they do not check the room number, so in theory anybody can go there and eat the food of the guests. The services they offer, from Travel service to repair of the rooms is extremely disorganized. Their book of complaints is full. I am including some pictures. The talk over breakfast is about the complaints other their guests have about their rooms, or their stays in general. Many choose to leave. For example, it took them two days to give me the role where you put the toilet paper, despite asking them several times, including the general manager. The toilet seat had to be held together with tape because it did not work. It took me another couple of days to get the tape so that the lid will not follow me every time I used it.

The people were nice, there was just dead bugs in my room like they fumigated the room and didnt clean after.

The accommodations are modest, at best. The service is generally not welcoming or friendly. The breakfast was disappointing. Everything was minimalist. The clean towels appeared dirty and had nasty stains. I would say that it lacks love, care and attention from leadership or ownership. The best I can say is that the bed was comfortable. It was expensive for such a poor quality and level of service. I would not recommend it.

Location is great, price was excellent value for money, staff are friendly and helpful. Bathroom needed some renovation, though

Perfecto para descansar

Great hotel, friendly staff.

The location is beautiful and close to everything. The hotel is older and needs some upgrades, but clean and the staff is wonderful. Everyone is very nice and helpful. The breakfast is good and you can get cold and hot water all day long for tea or coffee. Also they can help you with booking tours around the island. All in all it’s been a great experience.