Pullman Taiyuan

The hotel is quite dated and could benefit from renovations. After checking in, I discovered that the air conditioning in my room was not working. The front desk promptly moved me to another room, but it appeared to have similar issues. There were also noticeable stains in the bathroom. More,the wifi is not working well. Despite these drawbacks, the staff was exceptionally friendly, courteous, and helpful throughout my stay.

Nice property in the Northern area of the town. Totally worth it!

VERY HELPFUL STAFF

The hotel is upscale and the location is great. There is a mall across the side street that has a supermarket in the basement, as well as some restaurants. The staff is excellent and very helpful.They will go out of their way to make you comfortable. Ivo Chen was very helpful and spoke excellent English, which was great as I do not speak any Chinese. He also arranged for extra water bottles. I ate a buffet lunch on Friday in the restaurant and they had a nice variety of dishes. Tracy was very helpful and asked me if I wanted to have steak which I did not know was available. The steak was quite thin, but decent. It was the Mid Autumn festival and Tracy sent extra moon cakes to my room. Mike was also helpful, along with the other front desk staff.

Staff were friendly and helpful, also loved Accor's signature perfume throughout the property.

I loved everything! The hotel is outstanding! Staff were helpful at all times even into the late evening. Food was always top class and the size of the room was very big. I had a delightful time!

nice staffs, room is clean, meet my expectation for a five stars hotel

room is very very hot despite we already turn off the air conditioning. Breakfast is terrible

Wifi was funny,and the breakfast was a bit sparse.The staff were very helpful though.

The air conditioning is terrible. It was kept at 28 C at all time. Too hot when sleeping. Bell service is poor.

Horrible. They only have the heater working, so it’s very hot and can’t sleep.

The check in was ok, no help with luggage and staff not welcoming. I only stay here because it is clean and the price is decent. They say the hotel is non-smoking, but cigarette smell came into our room everyday and caused us to keep coughing. When complained to the night duty manager, he said “yes, it’s non-smoking, but Chinese people don’t pay attention” He simply implied that he would not go and check who was smoking....this is so unacceptable. They really need better hospitality training!!

A bit confusing to find, as it’s in a residential community. But this hotel is very clean and quiet. The lobby and rooms are nice and modern. The executive lounge was very nice. Staff are friendly. Quiet gem in a noisy city

Great services,very friendly staffs,new hotel,next to shopping mall,

The rooms are nice. The place is clean and up to date. I was dissatisfied with the drinks and food. The hotel bars are all closed by midnight and no spirits in the mini bar. Breakfast needs work - there was no one else waiting for an omelette and I still waited 20 minutes.

Very nice and helpful staff

The hotel is great for its value. However, the bathroom we had wasn't that clean.

i was there for only one night so didnt get to see what's around the hotel. but the hotel itself is very comfortable and breakfast was good.

We stayed here for four night, and it was very pleasant. The facility was great, simply elegant, and the staff was really friendly and helpful. I would definitely be staying here again when I am in Taiyaun, or if they have other locations worldwide.

The room and hotel were beautiful. The staff was eager to help. We decided to book this hotel for a staycation and were especially excited to use the pool. Unfortunately, the pool was closed for maintenance for most of our visit. The hotel staff knew it was going to be closed and failed to tell us at check-in. When we inquired mid-way through our stay about staying another night so we could have more time at the pool, the front desk staff was not willing to budge on price or even include breakfast for the extra night. During the small amount of time we were able to use the pool, we were told that we must use swim caps in the pool. This rule was not posted anywhere. I offered to buy swim caps to use and was told they did not have any for sale. If this is going to be a rule of the hotel, they need to make swim caps available to buy. The room service and restaurant food was decent but not especially good. At one point we ordered a pizza which had no seafood listed in its ingredients on the menu. When the pizza came out forty minutes later, it was covered in shrimp and scallops. I am allergic to shrimp so we had to wait another 30 minutes for them to remake the pizza. Again, the employees are kind and helpful, but the hotel has a long way to go to meet typical Pullman standards.