Swissotel Quito

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9.2
/10
Exceptional
809 reviews

What Guests Say About Their Stay

Joni

10.0
/ 10
Loved how communication with the staff via WhatsApp was so easy and efficient. Thank you!

Erick G.

10.0
/ 10
Billing system needs to be faster. Customer unable to obtain printout of receipts on the spot.

Amitrajeet

10.0
/ 10
Clean. Staff were helpful in arranging private tours. Breakfast was good. We really liked the Japanese restaurant Tanoshi. Ate there 3/4 nights.
In the Area
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Av 12 de Octubre y 1820 Luis Cordero, Quito, Pichincha, Ecuador, 1721565

Main Facilities

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Swimming Pool
Restaurant
24-Hour Front Desk
Parking
WiFi
Elevator
Swissotel Quito is a hotel is located at Quito. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Swissotel Quito

Av 12 de Octubre y 1820 Luis Cordero, Quito, Pichincha, Ecuador, 1721565
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Lobby Swissotel Quito
Lobby 2 Swissotel Quito

Discover More About Swissotel Quito

General
Near Trude Sojka Cultural House

Location
A stay at Swissotel Quito places you in the heart of Quito, within a 10-minute walk of Trude Sojka Cultural House and Salesian Polytechnic University. This family-friendly hotel is 7.9 mi (12.7 km) from Quicentro Sur Mall and 0.4 mi (0.7 km) from Uio Microtheater.

Attractions
Distances are displayed to the nearest 0.1 mile and kilometer.

Trude Sojka Cultural House - 0.5 km / 0.3 mi
Salesian Polytechnic University - 0.5 km / 0.3 mi
Abya Yala Museum - 0.5 km / 0.3 mi
National Polytechnic School - 0.6 km / 0.3 mi
Pontificia Catholic University of Ecuador - 0.7 km / 0.4 mi
Uio Microtheater - 0.7 km / 0.4 mi
Centro Comercial Multicentro - 0.8 km / 0.5 mi
Foch Square - 0.9 km / 0.5 mi
University Andina Simón Bolívar - 0.9 km / 0.5 mi
Mindalae Museum - 1 km / 0.6 mi
State Attorney General - 1.1 km / 0.7 mi
General Rumiñahui Coliseum - 1.4 km / 0.8 mi
El Ejido Park - 1.4 km / 0.9 mi
Ecuador Central Bank Museum - 1.5 km / 0.9 mi
La Mariscal Craft Market - 1.5 km / 0.9 mi

The nearest major airport is Mariscal Sucre Intl. Airport (UIO) - 37.4 km / 23.2 mi

Renovations
The following facilities are closed seasonally each year. They will be closed from December 25 to December 25:

  • Fitness facilities
The following facilities are closed on Christmas Day and New Year's Day:
  • Fitness facilities

Facilities
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You can take advantage of recreational amenities such as a health club, an outdoor pool, and an indoor pool. This hotel also features complimentary wireless internet access, concierge services, and babysitting (surcharge). Guests can catch a ride to nearby destinations on the area shuttle (surcharge).

Business Facilities
Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Event facilities at this hotel consist of a conference center and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

Dining
Enjoy fondue at Les Alpes, one of the hotel's 5 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink at one of the 2 bars/lounges. Buffet breakfasts are available daily from 7:00 AM to 10:00 AM for a fee.

Rooms
Make yourself at home in one of the 275 guestrooms featuring minibars and LED televisions. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.

All facilities in Swissotel Quito

Swimming Pool Swissotel Quito
Swimming Pool
Entertainment Facility Swissotel Quito
Entertainment Facility
Fitness Center Swissotel Quito
Fitness Center
Functional Hall Swissotel Quito
Functional Hall
Common Space Swissotel Quito
Common Space

Kids and Pets

  • Babysitting with surcharge

Things to Do

  • Outdoor pool
  • Indoor pool
  • Turkish bath
  • Spa
  • Health club
  • Garden
  • Sauna
  • Steam room

Food and Drinks

  • Breakfast
  • Snack bar

Transportation

  • Area shuttle with surcharge
  • Valet parking (surcharge)

Connectivity

  • Free WiFi

General

  • Banquet
  • Ballroom
  • Reception hall
  • Parking

Public Facilities

  • Coffee shop
  • Coffee/tea in lobby
  • Elevator
  • Smoke-free area
  • Safety deposit box

Hotel Services

  • Laundry service
  • Multilingual staff
  • Newspaper in lobby
  • Wedding service
  • Luggage storage
  • 24-hour Receptionist
  • Concierge

Business Facilities

  • Conference center
  • Business facilities
  • Meeting rooms
  • Business facilities
  • Conference rooms
  • Business center

Nearby Facilities

  • Gift shop
  • Hair salon
  • ATM/Banking

Sports and Recreations

  • Fitness center
  • Tennis court

Accommodation Policy & General Information in Swissotel Quito

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards and cash
  • Safety features at this property include a fire extinguisher, a smoke detector, a security system, and window guards
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
, This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Other arrangements must be coordinated with the property prior to arrival. Information provided by the property may be translated using automated translation tools.

Pets

Service Animals Not Allowed
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General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - 05:30 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Swissotel Quito
275
Number of floors in Swissotel Quito
13
Another facilities in Swissotel Quito
Babysitting with surcharge, Outdoor pool, Indoor pool, Turkish bath, Spa

Frequently asked question in Swissotel Quito

What are available facilities at Swissotel Quito?
There are top facilites at Swissotel Quito such as Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Swissotel Quito?
The standard check-in time at Swissotel Quito is starting from 15:00 - 05:30 while the latest check-out time is at Before 12:00
Does Swissotel Quito provide breakfast?
Yes, Swissotel Quito provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
How many stars does Swissotel Quito have?
Swissotel Quito is a 5.0-star hotel.
How many floors does Swissotel Quito have?
Swissotel Quito has 13 floors.
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More Reviews from Other Guests in Swissotel Quito

9.2
Exceptional
From 809 reviews
Cleanliness

9.6

Room Comfort

9.4

Location

8.8

Service and Facilites

9.4

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Traveler Reviews Swissotel Quito

Number of reviews per page
20
40
Top reviews
Joni
icon-
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Loved how communication with the staff via WhatsApp was so easy and efficient. Thank you!
ajay
icon-with Partner
with Partner
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

We enjoyed staying at the hotel we had to upgrade our room on the 13th floor and I paid extra money for the same. The first room we got from Expedia was just a basic room and it was rundown. I would expect this hotel to be renovated from top to bottom on the 13th floor. The service was excellent room was great, but the bathtub was very old and difficult to get in and out, and there are fall risks for a lot of people up there without any safety bars excellent service by the concierge at the 13th floor executive general area excellent drinks, breakfast lunch food and servers were excellent. I would give them 10 or 10 but the property needs to be updated to keep up with the standard.
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Erick G.
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Billing system needs to be faster. Customer unable to obtain printout of receipts on the spot.
Edison
icon-with Partner
with Partner
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

The place and service is amazing
Patrick
icon-
4.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

I checked in early and was prepared to pay a half day extra fare for checking in early. The hotel had availability and I needed privacy for an important business call. Instead of charging me a half day extra, the staff charged me for an additional full day at the highest rate possible. I accepted because I had no choice. But I will not return to Swissotel again. Nor will anyone from my organizations. I am the CEO of my company and sit on several boards. We travel to Quito often. But not to your hotel anymore.
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Amitrajeet
icon-Family
Family
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Clean. Staff were helpful in arranging private tours. Breakfast was good. We really liked the Japanese restaurant Tanoshi. Ate there 3/4 nights.
Luis
icon-with Children
with Children
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Excelente ubicación, servicio y staff.
Beatriz
icon-with Friends
with Friends
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

El aislamiento del sonido entre una habitación y otra es un problema
Allan Leonardo
icon-
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Definitely is a great place to stay, my trip into Quito was more memorable because of this beautiful well kept hotel.
Lynda
icon-with Partner
with Partner
10.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

Breakfast buffet was wonderful.
Laura
icon-with Friends
with Friends
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Luxury at all times, comfort, amazing place
Pedro
icon-Friends and Family Family
Friends and Family Family
6.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

Definitivamente un hotel muy clásico y bonito,excelente servicio de habitación, restaurantes cerca y un staff super amable, pero necesitan renovar las habitaciones, colchón vencido y muy duro, toallas muy usadas y viejas, y el Ac que no mantiene temperatura, si regresamos será en un piso renovado,
David
icon-
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

I liked the friendly staff and the work out facilities.
Bahareh
8.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Everything was great but the bed was very hard and uncomfortable
Kevin Lee
icon-with Partner
with Partner
8.0
/10
Reviewed 28 week(s) ago

Hotels.com verified review

Our stay at the Swissôtel Quito was a study in contrasts. While the "hardware"—rooms, breakfast, and security—is objectively excellent, operational shortcomings regarding spa management and a lack of concierge transparency impacted the overall value. Highlights: The rooms are superior, featuring high-end beds, a pillow menu, and soft towels. Room service was precise, and the breakfast buffet—with fresh waffles and churros—is a standout. We appreciated the 4:00 AM "grab-and-go" breakfast and the security team personally escorting us to our car for our airport run. The area is very safe, with a convenient supermarket nearby. Areas for Improvement: The indoor pool was consistently occupied by outside fitness classes, making it unavailable for guest leisure. Being redirected to a cold outdoor pool is inconsistent with five-star standards. Furthermore, the concierge lacked professionalism; car prices to the center fluctuated daily with arbitrary excuses. When we provided calm feedback, the reception's response was dismissive. Local recommendations also felt "outsourced" to a quick search engine rather than expert knowledge. Verdict: Fantastic comfort and location, but the third-party prioritization of the spa and the dismissive service at the front desk prevent this from being a truly premium experience.
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Simon
icon-
4.0
/10
Reviewed 30 week(s) ago

Hotels.com verified review

Very old hotel. Not updated since 90s I would guess. Staff are procedure based, strictly no access to rooms before 3 and even then my room was not available
Nathalie
icon-with Partner
with Partner
10.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Very comfortable and large room. The breakfast buffet is very good and has a lot of option!
Alfonso
10.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

Camila, the young lady at the front desk in the lobby, is absolutely amazing and truly outstanding. From the moment I arrived, she demonstrated exceptional customer service, professionalism, and a warm, welcoming attitude. She handled everything with confidence and genuine care, making my experience at the hotel even better. She has incredible potential and clearly goes above and beyond in her role. I strongly believe she should be considered for a higher position. Team members like Camila are a true asset to your hotel.
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marjaneh
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 38 week(s) ago

Expedia Group verified review

Wonderful hotel, great concierge and great breakfast
Murtuza
icon-with Partner
with Partner
10.0
/10
Reviewed 38 week(s) ago

Hotels.com verified review

Clean and spacious rooms, excellent amenities, and friendly staff.
Number of reviews per page
20
40

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Exterior 4 Swissotel Quito

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.