JAZ Aquamarine

Staff were excellent. Rooms were clean. Enoigh food choice

We had the most amazing stay at JAZ Aquamarine. We were a bit sceptical about Hurghada after reading some bad reviews and people’s scaremongering, but we had the best experience which exceeded our expectations. From the food, to the facilities, pool and staff. Everything was 10/10. Would definitely return and recommend JAZ!!

Amazing place to stay staff and amenities Where a 10

Overall good experience. Staff generally great however rooms are outdated. Also it would be good if sauna and spa services are included in all inclusive bookings.

This hotel is advertised as 5-star but feels more like a dated 4-star at best. The rooms and facilities are old, with several things broken in our room. The “all-inclusive” label is misleading everything comes with extra charges. Sunbeds cost extra, and the indoor pool, sauna, and steam room are €20 per person for just one hour. Certain foods from all inclusive food courts come at an extra charge. The food was very poor and barely edible looked like a pile of vomit. The spa is massively overpriced double the rate from other 5* Resorts (€70–€200) and the massage was so bad it left me in pain for days. There were others also complaining of the very poor quality massages. The extra charges add up fast by checkout, we’d spent almost the same amount as a full flight-and-hotel package for one person. All Pools were overcrowded with kids even during quiet season, making it impossible to relax. The whole resort feels like a money trap. The on-site shops are priced at 10x normal prices, and tour reps constantly roam the hotel trying to sell excursions at double the usual rate. You’re better off booking through GetYourGuide. Service didn’t feel welcoming, especially for South Asian or Black African guests, you feel stared at by other guests the whole time there which can be very uncomfortable. Overall, it’s far from a 5-star experience, and I wouldn’t recommend it. Jaz Bluemarine is no better, as it’s directly linked and shares the same buildings and facilities.

On arrival the receptionist refused my official marriage paper which has been used at many many hotels including the Jaz group. Hotel then attempted to charge me for the reservation. When Expedia then contacted the hotel on my behalf they said, they charged as i did not turn up to check in. Very strange. Very Embarrassing

It was a wonderful experience!

We stayed

Special thanks to Mr Haleem from the reception team, he made our stay exceptional

We stayed at Jazz Aqua Marine and Jazz Bluemarine in Hurghada and it was truly an amazing experience. The resort is perfect for families, especially if you have kids. The aqua park and water slides are fantastic and kept everyone entertained all day. The service is exceptional. Staff are friendly, attentive, and everything feels well organized. One of the things I loved most is that it’s one of the few all-inclusive resorts in Egypt where you don’t need to queue or hustle for drinks. Everything is easily accessible and well stocked. There are food venues everywhere, with plenty of variety during all main meals and snacks in between, so you’ll never go hungry. The only downside is the beach. It’s very shallow, which makes it great for kids who can’t swim yet, but not ideal for adults looking to swim or snorkel. That said, the rest of the facilities more than make up for it. Overall, it’s a family haven. Relaxing, fun, and stress free. Highly recommended for families with kids. 10/10!

There is discrimination in treatment between foreigners and egyptions, ex. St the pool bar My wife requested one mug to make moka from machine and the waiter ignored for 15 min. But obe a foreigner requested immediately broght to her. Will not repeat this ezperience ot recommend to a friend

Second time here. The (multiple!) main restaurant food is good. Not spectacular, The a la carte restaurants excellent. We went here for the kids. 5 aquapark areas. 2 for very little kids; one right up at the top of Bluemarine (2 flumes + some smaller slides), the other one down near the beach (some slides). These are suitable for infants and of little interest to my (strong swimmer) 6 year old. There are then 3 other parks. One in Bluemarine with 5 flumes, another on the left of the beach with 6 larger flumes, including a inflatable ring flume, then the main inflatable ring park with inflatable 3 ring flumes. 120cm height limit posted on all of them which seemed fair, but in true Egyptian style, theres a tape across the rulers at 130cm. My 6 year old is 125cm and was only put up against the ruler once but after reassurance from me that he could swim was allowed to ride Again, smaller kids in arm bands were being allowed on, take 120cm as the limit though. Pools were great, lots of them, all quite shallow and great for playing with the kids. One pool reserved for adults. We did walk out over the sand to snorkel a few times along the reef. And theres a new pier being constructed right now to facilitate this more which will probably be a couple of months in construction. You can get a bitnof snorkeling in, but its a 10 minute walk and then a bit of a swim to get to the interesting reef. We used the on-site, Egypt lnternational for snorkeling trips and diving trips.

The hotel overall was ok for the location and price. However, there were couple of issues: 1. The food was below average 2. The access to the beach was unusual and not easy. The closer beach was extremely shallow were the water covers hour foot only. Then you have to walk through weird access to reach the actual water. It wasn’t easy and I didn’t like it. The room and amenities were ok, needs renovations. 3. Booking the restaurant was difficult as you have to book one day before and usually says full. Then you have to go to the counter and ask for extra table. Otherwise, the staff were very helpful. Sufra and Nino were the best restaurants. Next time., will try a different hotel

Excellent

The hotel is beautiful, the food very nice and the staff very friendly. Everything was great! The rooms are a bit dated but clean and spacious.

Osama our room cleaner was very friendly and he did everything we asked him to do.

There was no sea , night staff didn’t offer sea view rooms as we reserved , all inclusive beverages are all local , all inclusive restaurants are not for every day dinner

It was a great experience for my wife and son. We had an amazing time!

We enjoyed our stay. Very clean, very friendly, and lots of attention to details.

Room is shabby