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ARK Canary Wharf
Hotels
7.6
/10
Pleasant
1,221 reviews
What Guests Say About Their Stay
Arafat
10.0
/ 10
It was amazing and stress-free! The apartment is compact and tidy! The apartment does get really hot! The spa is top-notch and very relaxing!
arv
10.0
/ 10
The building was lovely and all the facilities were beautiful along side the views from the top, all I’d say is that the rooms are a bit hot and lack air conditioning. Would definitely stay again !!
Emma
10.0
/ 10
Loved the pool and its view. Staff really friendly and love the coffee shop on the ground floor
In the Area
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20 Crossharbour Plaza, Tower Hamlets, London, England, E14 9YF
Main Facilities
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Swimming Pool
Restaurant
24-Hour Front Desk
WiFi
Elevator
Read More
Available Room Types in ARK Canary Wharf
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What's around ARK Canary Wharf
20 Crossharbour Plaza, Tower Hamlets, London, England, E14 9YF
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Discover More About ARK Canary Wharf
Location
Staying at ARK Canary Wharf is a good choice when you are visiting Tower Hamlets.
About ARK Canary Wharf
Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.
The hotel’s fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Get precious and unforgettable moment during your stay at ARK Canary Wharf.
All facilities in ARK Canary Wharf
Others
Public Facilities
- Others
- Smoke-free area
- Safety deposit box
- Coffee shop
- Coffee/tea in lobby
- Elevator
Hotel Services
- Luggage storage
- Express check-out
- Multilingual staff
- 24-hour Receptionist
- Laundry service
- Concierge
Food and Drinks
- Breakfast
- Snack bar
Things to Do
- Library
- Indoor pool
General
- Parking
- Parking (surcharge)
Connectivity
- Free WiFi
In-room Facilities
- TV
Sports and Recreations
- Fitness center
Accommodation Policy & General Information in ARK Canary Wharf
Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
- Fee for full breakfast: approximately GBP 7.50 to 20 per person
- Covered self parking fee: GBP 20 per night
- Early check-in is available for a fee (subject to availability)
- Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards; cash is not accepted
- Cashless transactions are available
- Long-term renters welcome
- Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property.
The following facilities or services will be unavailable from October 15 2025 to November 3 2025 (dates subject to change):
- Fitness facilities
- Swimming pool
- Swimming pool
Alternate facilities will be available offsite during the renovation.
During renovations, the hotel will make every effort to minimize noise and disturbance.Hotel only accepts guests with minimum age of 18
Check-in/Check-out Time
Check-in:
15:00 - 00:00
Check-out:
Before 11:00
Hotel policy is not yet available.
General Information
Popular Facilities | Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator |
Check-In / Check-Out Time | From 15:00 - 00:00 - to 11:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at ARK Canary Wharf | 151 |
Number of floors in ARK Canary Wharf | 20 |
Another facilities in ARK Canary Wharf | Others, Smoke-free area, Safety deposit box, Coffee shop, Coffee/tea in lobby |
Frequently asked question in ARK Canary Wharf
What are available facilities at ARK Canary Wharf?
There are top facilites at ARK Canary Wharf such as Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at ARK Canary Wharf?
The standard check-in time at ARK Canary Wharf is starting from 15:00 - 00:00 while the latest check-out time is at Before 11:00
Does ARK Canary Wharf provide breakfast?
Yes, ARK Canary Wharf provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
How many stars does ARK Canary Wharf have?
ARK Canary Wharf is a 4.0-star hotel.
How many floors does ARK Canary Wharf have?
ARK Canary Wharf has 20 floors.
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More Reviews from Other Guests in ARK Canary Wharf
Overall Ratings & Reviews ARK Canary Wharf
Other sources (1,221)
7.6
Pleasant
From 1,221 reviews
Cleanliness
8.0
Room Comfort
7.2
Service and Facilites
8.2
Sort by
Most Relevant
Preferences
See All
Traveler Reviews ARK Canary Wharf
Number of reviews per page
20
40
Top reviews
Rich
6.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
It’s not you it’s me…
When I go stay in London the life gets sucked out of me it’s the most horrible place with the most horrible people so I already get put is a mood!
Verified traveler
Friends and Family
4.0
/10
Reviewed 14 week(s) ago
Hotels.com verified review
⸻
The room was unbearably hot in the summer, with no air conditioning and no fan provided. I had to specifically request a fan, which was very inconvenient. On top of that, a deposit was taken and never refunded. To make matters worse, the receptionist I dealt with was extremely rude.
Brenda
Leisure
4.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
I like the location. The room was very small the bathroom is very tiny, the bed is not a double my hisband and myself barely fit on it and very uncomfortable. The parking is right by the smelly bins. I wouldnt recommend to anyone
Leslie
Leisure with Partner
6.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Overall the hotel was pretty nice but can get really busy. A few other points:
- Patchy wifi signal makes the tv difficult to use
- Majority of amenities out of use including simulated golf, sauna and steam room.
- Note that you have to ask for kitchen equipment to be apart of the rook after checking in
- Staff knocked and walked in whilst I was in the room
- Good location
Read More
Natalie
6.0
/10
Reviewed 14 week(s) ago
Hotels.com verified review
The room was dirty on arrival , it had someone half drunk coffee on the side which was still hot and the kettle was still hot meaning they had only just left the room .
There was makeup wipes across the kitchen side and used tissues and in the toilet it was the same .
The TV remote did not work asked for a replacement which also did not work , didn't bother complaining about the room as didn't hold much faith as couldn't get a remote right so tidied myself
Read More
Saman
8.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Good property and good stay. Only downside is the bed is small for two people. The spa fac
Creamy
Business
6.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
The hotel environment was generally acceptable, I encountered several issues that significantly affected my stay.
Firstly, the hotel does not have air conditioning, which made it unbearably hot during the summer. Unfortunately, the hotel staff were unable to assist with this issue, making the stay quite uncomfortable. Additionally, there were problems with some of the room's amenities, including malfunctioning doors and light bulbs.
Another concerning matter was the hotel's policy regarding holding money. Upon check-in, the hotel holds a certain amount of money, but the process of returning the deposit at check-out takes an excessively long time, which is quite inconvenient.
Given these issues, I regret to say that I would not recommend this hotel
Read More
Rosy
4.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
Facilities didn't work and they refused to compensate
George
8.0
/10
Reviewed 15 week(s) ago
Hotels.com verified review
TV didn’t work and flush on toilet didn’t always work… these were the only downsides though, it didn’t ruin our stay and we would return.
Tenzin
4.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
Property is in good location, but need to improve/fix room condition and facilities such as kitchen water tap was broken and cookware utensils was not in the kitchen so I have to ask in receptionist.
Jay
Leisure with Partner
4.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
Experience from start to finish was not great, parking is very limited, hard to find and quite confusing.
The room was like a super heated sauna, no air conditioning. We had to ask for an extra fan to get through the night. Can hear the trains even high up, didnt bother us though too much
The bed was comfy however the bathroom smelt and didn’t feel very clean, especially the pink mould on the shower head. And the missing drain.
The coffee/brunch place on the bottom floor looked really nice, and the surrounding area is lovely. Just a shame about the hotel!!!
Read More
Zachary
2.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
Cancelled my booking because they were overbooked- left me homeless in London.
Michael
Leisure Family
2.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
Absolutely terrible place, avoid at all cost, TV doesn't work, Rooms are extremely hot with no AC, staff is rude, unexpected costs, other residents walking around in just towels in the reception area.
Andrew
Business
2.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
What a shame, the hotel is in a great location but the condition is looking tired and not appealing at all.
Rooms were falling apart. No utensils or anything in the room, including a remote to work the TV. Requested a remote and it was provided, but without any batteries in the remote so gave up and never got to watch TV. Limited bathroom supplies which is annoying since I travel light for work.
All of the facilities mentioned on the website were not available so pointless suggested to prospective guests to take any form of swim wear.
I would never stay at this hotel again.
Read More
Tracey
Business
2.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
Studio had kitchenette but no toaster,utensils, plates, dishes, glasses or pots and pans. No clothes hanger and hairdryer was missing, irioning board but no iron. Asked at reception and they sent someone up with hairdryer and cutlery and hangers but took a long time. Mattress protector was stained and filthy. Bathroom really small, toiletries the smallest shower gel, etc ive ever seen. Room very hot, opened window but then was very noisy. Went back yesterday 5th aug 2025 to check out 1 day early due to feeling unwell, luckily i was leaving bag packed as hotel was being evacuated due to fire. Had to haul luggage down 9 floors..alarms were not very obvious just saw lifts out of service, firemen scaling stairs shouting at us to get out. No one to take register, no one alerts you to fire drill etc on check in. No wonder no refunds, very disappointed.
Read More
Reece
2.0
/10
Reviewed 17 week(s) ago
Hotels.com verified review
Absolutely terrible experience — zero stars if I could.
We were told to call ahead to arrange parking, but for two full weeks, every attempt led nowhere. Reception would “helpfully” offer to transfer us to their supposed parking team, but every single time the call just rang out and went straight to voicemail — no one ever picked up. It honestly felt like the parking team doesn’t even exist.
After two frustrating weeks of being bounced between reception and voicemail, we finally resorted to emailing. At that point, they booked the parking, but never sent us any confirmation. When we arrived, the instructions were vague and unclear. Parking is under the building, but Google Maps sends you down to the docks instead.
I asked reception if we could park temporarily to collect the permit — they said yes. Two weeks later, we get slapped with a £100 parking fine, which was more than the cost of the stay itself.
To top it off, the room was dusty, with no air conditioning, making it extremely uncomfortable in summer.
If you expect even the most basic level of service or communication, do not stay here.
Read More
Verified traveler
4.0
/10
Reviewed 17 week(s) ago
Hotels.com verified review
The room was tiny, bed was stuck in a corner and it was ridiculously hot with no air
Arafat
10.0
/10
Reviewed 17 week(s) ago
Hotels.com verified review
It was amazing and stress-free! The apartment is compact and tidy! The apartment does get really hot! The spa is top-notch and very relaxing!
Tiyamike
6.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
I liked that it was self catering aka with a kitchen and a pool. I didn’t like the service I received.
Colin
10.0
/10
Reviewed 17 week(s) ago
Hotels.com verified review
Beautiful stay. Safe.clean. Great rooftop pool
Number of reviews per page
20
40
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Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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Overall Ratings & Reviews ARK Canary Wharf
Other sources (1,221)
7.6
Pleasant
From 1,221 reviews
Cleanliness
8.0
Room Comfort
7.2
Service and Facilites
8.2
Sort by
Most Relevant
Preferences
See All
Traveler Reviews ARK Canary Wharf
Number of reviews per page
20
40
Top reviews
Rich
6.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
It’s not you it’s me…
When I go stay in London the life gets sucked out of me it’s the most horrible place with the most horrible people so I already get put is a mood!
Verified traveler
Friends and Family
4.0
/10
Reviewed 14 week(s) ago
Hotels.com verified review
⸻
The room was unbearably hot in the summer, with no air conditioning and no fan provided. I had to specifically request a fan, which was very inconvenient. On top of that, a deposit was taken and never refunded. To make matters worse, the receptionist I dealt with was extremely rude.
Brenda
Leisure
4.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
I like the location. The room was very small the bathroom is very tiny, the bed is not a double my hisband and myself barely fit on it and very uncomfortable. The parking is right by the smelly bins. I wouldnt recommend to anyone
Leslie
Leisure with Partner
6.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Overall the hotel was pretty nice but can get really busy. A few other points:
- Patchy wifi signal makes the tv difficult to use
- Majority of amenities out of use including simulated golf, sauna and steam room.
- Note that you have to ask for kitchen equipment to be apart of the rook after checking in
- Staff knocked and walked in whilst I was in the room
- Good location
Read More
Natalie
6.0
/10
Reviewed 14 week(s) ago
Hotels.com verified review
The room was dirty on arrival , it had someone half drunk coffee on the side which was still hot and the kettle was still hot meaning they had only just left the room .
There was makeup wipes across the kitchen side and used tissues and in the toilet it was the same .
The TV remote did not work asked for a replacement which also did not work , didn't bother complaining about the room as didn't hold much faith as couldn't get a remote right so tidied myself
Read More
Saman
8.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Good property and good stay. Only downside is the bed is small for two people. The spa fac
Creamy
Business
6.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
The hotel environment was generally acceptable, I encountered several issues that significantly affected my stay.
Firstly, the hotel does not have air conditioning, which made it unbearably hot during the summer. Unfortunately, the hotel staff were unable to assist with this issue, making the stay quite uncomfortable. Additionally, there were problems with some of the room's amenities, including malfunctioning doors and light bulbs.
Another concerning matter was the hotel's policy regarding holding money. Upon check-in, the hotel holds a certain amount of money, but the process of returning the deposit at check-out takes an excessively long time, which is quite inconvenient.
Given these issues, I regret to say that I would not recommend this hotel
Read More
Rosy
4.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
Facilities didn't work and they refused to compensate
George
8.0
/10
Reviewed 15 week(s) ago
Hotels.com verified review
TV didn’t work and flush on toilet didn’t always work… these were the only downsides though, it didn’t ruin our stay and we would return.
Tenzin
4.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
Property is in good location, but need to improve/fix room condition and facilities such as kitchen water tap was broken and cookware utensils was not in the kitchen so I have to ask in receptionist.
Jay
Leisure with Partner
4.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
Experience from start to finish was not great, parking is very limited, hard to find and quite confusing.
The room was like a super heated sauna, no air conditioning. We had to ask for an extra fan to get through the night. Can hear the trains even high up, didnt bother us though too much
The bed was comfy however the bathroom smelt and didn’t feel very clean, especially the pink mould on the shower head. And the missing drain.
The coffee/brunch place on the bottom floor looked really nice, and the surrounding area is lovely. Just a shame about the hotel!!!
Read More
Zachary
2.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
Cancelled my booking because they were overbooked- left me homeless in London.
Michael
Leisure Family
2.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
Absolutely terrible place, avoid at all cost, TV doesn't work, Rooms are extremely hot with no AC, staff is rude, unexpected costs, other residents walking around in just towels in the reception area.
Andrew
Business
2.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
What a shame, the hotel is in a great location but the condition is looking tired and not appealing at all.
Rooms were falling apart. No utensils or anything in the room, including a remote to work the TV. Requested a remote and it was provided, but without any batteries in the remote so gave up and never got to watch TV. Limited bathroom supplies which is annoying since I travel light for work.
All of the facilities mentioned on the website were not available so pointless suggested to prospective guests to take any form of swim wear.
I would never stay at this hotel again.
Read More
Tracey
Business
2.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
Studio had kitchenette but no toaster,utensils, plates, dishes, glasses or pots and pans. No clothes hanger and hairdryer was missing, irioning board but no iron. Asked at reception and they sent someone up with hairdryer and cutlery and hangers but took a long time. Mattress protector was stained and filthy. Bathroom really small, toiletries the smallest shower gel, etc ive ever seen. Room very hot, opened window but then was very noisy. Went back yesterday 5th aug 2025 to check out 1 day early due to feeling unwell, luckily i was leaving bag packed as hotel was being evacuated due to fire. Had to haul luggage down 9 floors..alarms were not very obvious just saw lifts out of service, firemen scaling stairs shouting at us to get out. No one to take register, no one alerts you to fire drill etc on check in. No wonder no refunds, very disappointed.
Read More
Reece
2.0
/10
Reviewed 17 week(s) ago
Hotels.com verified review
Absolutely terrible experience — zero stars if I could.
We were told to call ahead to arrange parking, but for two full weeks, every attempt led nowhere. Reception would “helpfully” offer to transfer us to their supposed parking team, but every single time the call just rang out and went straight to voicemail — no one ever picked up. It honestly felt like the parking team doesn’t even exist.
After two frustrating weeks of being bounced between reception and voicemail, we finally resorted to emailing. At that point, they booked the parking, but never sent us any confirmation. When we arrived, the instructions were vague and unclear. Parking is under the building, but Google Maps sends you down to the docks instead.
I asked reception if we could park temporarily to collect the permit — they said yes. Two weeks later, we get slapped with a £100 parking fine, which was more than the cost of the stay itself.
To top it off, the room was dusty, with no air conditioning, making it extremely uncomfortable in summer.
If you expect even the most basic level of service or communication, do not stay here.
Read More
Verified traveler
4.0
/10
Reviewed 17 week(s) ago
Hotels.com verified review
The room was tiny, bed was stuck in a corner and it was ridiculously hot with no air
Arafat
10.0
/10
Reviewed 17 week(s) ago
Hotels.com verified review
It was amazing and stress-free! The apartment is compact and tidy! The apartment does get really hot! The spa is top-notch and very relaxing!
Tiyamike
6.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
I liked that it was self catering aka with a kitchen and a pool. I didn’t like the service I received.
Colin
10.0
/10
Reviewed 17 week(s) ago
Hotels.com verified review
Beautiful stay. Safe.clean. Great rooftop pool
Number of reviews per page
20
40