Mercure Brighton Seafront Hotel

Sadly disappointing stay compared to my last stay. The room was small, the floorboards were so creaky and loud. I couldn't even walk from one side of the room to the other without the loudest creaking. I was woken by a couple arguing, shouting and banging on my first morning and the second morning, I was woken by the shower spotlight fitting loudly dripping water constantly whilst the occupants above were showering. The bed was also far too hard my hips were hurting. Staff are lovely but I won't be staying again.

The lift was out of order on my second morning when I was leaving. I had four bags with me which in total were too heavy to take down four flights of stairs in one trip. (I'm 76 and was on my own). Surely, lift maintenance should take place after all guests leaving that day had left. Fortunately, after a short wait, a member of staff helped me with my luggage to the car park. Room 407. The en suite bathroom was up four steep steps from the bedroom. The bathroom door had a self-closing device so in the wee small hours I had to fight with the door as I stumbled into the bathroom. Fortunately, I am not incontinent but I can visualise that "accidents" could happen when a guest is caught short. The disabled person's handle on the side of the stairs which should have helped was too short. Not sure if the steepness of the steps leading up to the bathroom is legal. I parked my car in the hotel garage. I do not remember seeing a tariff for the car park on the hotel's website. It may have been there but it was definitely not obvious. The cost for two days' stay was unexpected. Because of the extra cost, I did not take meals in the hotel. Their loss. On the good side, a pleasant maintenance employee helped to direct my car to the hotel garage. The young lady manager who helped me to get my luggage to the garage was also very nice. The temperature of the room was perfect and the bed was comfortable.

Great staff

I enjoyed my stay here, especially the upgraded room. It was a lovely, well kept hotel, perhaps a little tired in places, but still cared for. We really did not like the breakfast experience, due to the fact there is no room in the breakfast room for all the guests and therefore sometimes you are asked to eat in the bar area. No problem with this, but not when you can’t fit your food on a small bar table, necessitating playing musical tables when people left their (bigger) table. If you are lucky enough to get sat in the breakfast room, then the cooked breakfast, toast and juices and hot drinks machines and cutlery were in three separate locations with hardly any room round them to manoeuvre. Some staff were so busy, they forgot to greet us with a courteous ‘good morning’ when greeting guests at the entrance to breakfast. Options are pared down to the usual choices with nothing special on for breakfast and no menu options to order. On a more positive note, the room was clean and comfortable and little extras were really appreciated.

lovely room clean and with a great view. Only stayed one night but the bed was very comfy and there was an iron, coffee machine with both real and decaf pods as well as robes and slippers. it was a premium room but the extra touches were thoughtful and useful.

Stayed in modern mews section - very clean and comfortable. Staff were lovely and let me store bags while out running marathon. Amazing breakfast in sunny room and perfect location.

Hotel was perfect and as expected

Lovely hotel although the ‘double’ room would have better accommodated a single bed. It was a bit cramped. Staff were great. Hotel is fabulous and they have a pay carpark.

Great hospitality and good breakfast selection Staff that work here are extremely friendly

From the moment I arrived with my 17 month old granddaughter in tow, the staff were fantastic. Very helpful right up until we left the following morning. Room was comfortable and had what we needed. Liked the dj in the bar whilst waiting for food! Location was good. Highly recommend for the attentive staff.

Ideal position by the sea ! Nice room

The double bed room was basic. No plugs next to bed to charge phones. The heater worked sporadically and the light in the hallway was in all night and shone through the door. The room was made the first day but not the second. Drinks are expensive at the bar. Staff lovely and entrance is gorgeous.

Enjoyed our stay at the Mercure very central to Brighton town centre. But hallways in the hotel could benefit with updating and a deep clean. There were places in the room that needed more attention to cleanliness like behind bathroom door, corner of room where tv was situated needed attention. The balcony could benefit from a jet clean. The staff were very friendly and polite.

Highly professional and friendly receptionist. The room was clean, excellent condition, amenities, and fabulous seaview. Will stay again.

Sausages were not the best quality

Parking is not the easiest to find

Had an upgrade to sea view couldn’t fault anything.

Amazing breakfast, excellent staff throughout. Couldn't fault our stay

Staff friendly and welcoming, let us leave luggage and carpark under hotel was reasonably priced and safe. Would definitely recommend and stay again.

Great location in the seafront and boarder with Hove. Rooms have been refurbished, good value for money. Bar was expensive but only had one drink there.