Mercure Brighton Seafront Hotel

Room was cold, and smelt damp. Really quite run down

Room was comfy and quiet.

Room, although small, was clean and comfortable.

Clean comfy room and super friendly staff. Also received a free welcome drink. Lovely reception and bar area. However, corridors to the “mews” bedrooms are quite scruffy and dirty.

Staff very courteous. However...told at check in that I had been 'upgraded' from single to a double. The double was up 3 flights of stairs and was the last room at the hotel - room 356. The cold tap in the sink was no more than a dribble and the hair dryer set off the smoke alarm in 3 minutes. My main objection is this - I booked months ago. A single male colleague was 'upgraded' to a double on first floor despite booking after me. Why do hotels always penalize solo female customers giving them the worst, most difficult to access rooms?? It's a regular experience for me but I am still disappointed that the Mercure was no different from all the other hotels who seem to treat solo female customers like a lower class of customer. Very sad.

It was ok, reception looked stunning - great Christmas decks - but corridors to room were a bit worn down. Room ok but dripping sound on to flat roof outside window from heavy rain was really loud, even with window fully closed. One of those things due to the weather! Also a loud intermittent noise that I couldn’t work out if it was from the ‘heating unit’ or outside the room. So not the most restful night but not bad either!!

Lovely hotel and atmosphere. Room was spotlessly clean and comfortable. Check in was easy with great service. Check out was just as good and easy. Will definitely return.

Following a terrible night in another hotel in Brighton , I booked into the Mercure at the last minute for two nights. The reception staff were friendly and welcoming from the start. The lobby feels warm and luxurious and smells lovely. When I got to my room, I realised that outside the window there was a large extractor fan making a noise that I knew would keep me awake through the night so I returned to reception and explained this. They quickly and courteously moved my room with no fuss’s. This stay was a complete contrast for the previous hotel recommended

Lovely position on the seafront. Very windy weather and old sash windows but drafty but otherwise lovely old building with character.

Room had a funny smell and looked like a prison inside

Despite checking repeatedly that the Hotel was able to provide a Wheelchair accessible room, I was forced to leave my wheelchair in the hall which caused a great deal of pain. Staff promised that I could have free food and drink delivered to my room to make up for the fact I was unable to use the facilities. Although I ordered food, nothing arrived. I had to order a pizza from outside. I was also accused of damaging the lift by maintenance, they told me I had held the door open when I had not touched it. A member of staff had opened it. I will be submitting a longer report when my Support Worker is able to assist me with this.

We were given a sea view upgrade into an amazing room. The staff were all so friendly and lovely. Very nice breakfast with sea views. Would stay again.

Reception, breakfast room and bar were really well styled and presented. A lovely place to be. However behind that the room let it down. A small room, with very small bathroom. There was little to no hot water. Running the tap in the bathroom only got tepid at best hot water. Did manage to get just about hot enough for a shower but had to run for many minutes before use. Bedroom layout could have been better. Small room but ‘wardrobe’ intruded into space. Could have made a better effort get furniture to fit and also improve the look (plain walls).

Room.was a bit old and carpet worn but for the price it was a good stay. Reception staff were ex ellent!

Clean room. Great breakfast

We had a lovely stay at the Mercure Seafront hotel in Brighton. The hotel itself was lovely & in a great location. The breakfast was great too. The only slight downside was the shower wasn't the best, not very powerful. Would stay here again though, regardless.

Nice clean room we had been updated.All staff friendly and helpfull. We booked for breakfast but on arrival we had to wait for the food to be bought out i waited 20mins for a continetal breakfast, this was the only part of my stay that let the visit downbreakfast to arrive,

Excellent staff, bar areas and rooms and a delicious breakfast at a reasonable price

Room small and a bit dated but comfortable and clean

Great, welcoming staff. Good breakfast. Room was tired and could do with some repairs especially the flooring in both the bedroom and the bathroom.