Ambassador Pallava

Room felt neglected and dirty

Booked room was a heritage room,at checkin receptionist told me it was an executive roomEvenaftershowing He didnt seem to care. my

So bad smell - so much odour - Love the hotel as it got me old memories I love this hotel - pls maintain the class

Quiet nice place. Room has no safe to keep valuables. Mildew smell in the room was hard

Carpet is old and dirty. All other areas are not bad.

Staff at the front desk need to be more vigilant. They checked me into a room and after 2.5 hours, asked me to move into another room, as the adjoining room meant for another family was given away to another client. This is not right and it was inconvenient on the whole. When family asked for coffee in the morning, housekeeping did not deliver the coffee, leaving us in the dark as to whether it would come into the room or not. It was not delivered finally. the hygiene in the hotel rooms, need more attention.

It was an amazing stay. Clean and neat

A great property and excellent location too Used to be one of the best in the 80s Need some renovation for sure. But fantastic furniture spacious rooms (heritage) all rooms overlooking the pool nice gym good bar and restaurant with good food and staff. I heard that the furniture mirrors etc used to be owned by the Mysore maharaja

Extremely Unprofessional Staff, No Accountability from Management – A Disgrace to the Hotel Industry I had one of the worst hotel experiences at Ambassador Pallava, Chennai on April 15. During my visit to the bar, a man (appeared to be a supervisor) was aggressively yelling at staff in a manner that was completely unfit for any professional environment. The atmosphere was hostile and uncomfortable for every guest present. When I politely asked him to calm down, he became even more aggressive. Shockingly, a staff member pleaded with me not to interfere, clearly out of fear. I immediately sent a detailed complaint to the official email addresses listed on their website . I received no response. I then submitted the same complaint through their online contact form. Still no response. This level of apathy from hotel management is disgraceful and unacceptable. Either the hotel does not care about guest safety and dignity, or the person involved is a known rowdy whom even the management is afraid to confront. For a place that calls itself a 4-star hotel with historical significance, this behavior is shameful. I now understand why guests quietly stop coming back—this place lacks basic hospitality standards and accountability. If you value your peace, dignity, and customer service, avoid this hotel at all costs. There are far better hotels in Chennai where respect and professionalism still exist.

Excellent

Friendly staff

I stayed 7 days on and off for couple of weeks. If you are planning to dine out every day for dinner then there are only couple of places around to dine. You need to use uber for any transportation. 5 minutes walk to museum and art gallery, entrance fee is 250 rupees for foreigners.Juice place, Dominoes and medical store is around the corner of the hotel.

Front office and breakfast buffet staff were very nice and helpful. Breakfast buffet area should have proper ventilation because after our breakfast ours clothes smelled off oil fumes. Shout out to bell boy RAVIKUMAR.

Very helpful staff at the property. I had forgotten my ID card at the hotel. The staff promptly sent it to my residence.

The food was great. The rooms were spacious. Staff was very friendly.

Quiet and well maintained property

Not so good. It’s an old space!

I was little late for my arrival due to delay in flight. When i had called up the hotel. The staff were so polite to take the message and confirmed. Upon my arrival all docs were ready and just need to sign. Room was nice and comfortable. Only issue the view area from window was to the aircon unit. No view to anything else

Not so good. Old hotel

I expect some extended hours of free stay and change the time at least upto 2 pm since the job I have come may go few hours extra and then to return to Airport. So many hotels nearby are offering this and to prefer this Hotel for my future stay.