Elephant Passage Resort Munnar

Fantastic hotel in a great location. The food was incredible.

The culinary experience at Elephant Passage was a highlight - both the breakfast and the a la carte menu were excellent, and the restaurant staff were much friendlier than those at the front desk. Unfortunately, the rest of the stay was a major disappointment. The road leading to the resort is horrific and desperately needs resurfacing. Upon entering my room, I was met with a pungent smell of stale sweat and stagnant water. When I reported this, I was told housekeeping would spray air freshener "immediately." After 30 minutes and a follow-up call, I was told "2-3 minutes." When I tried to explain the smell was making me feel unwell, the female receptionist was extremely rude, said "sorry sir," and hung up on me. When they finally did spray the room 10 minutes later, it did nothing to mask the underlying odor. Hygiene standards were also lacking: there were no hand towels, and the conditioner and moisturizer bottles were half-used by a previous guest. No proactive cleaning was done; instead, I received a call asking if I "wanted" the room cleaned. I will not be staying here again.

Yes stay was comfortable

everything was perfect and the restaurant servers amazing food and lot of options

We stayed in a cottage it was spacious and we had a balcony. Forest view birds chirping in the morning and the sun streaming in perfect. The staff were friendly and helpful. The food was delicious and lots of choices. Activities throughout the day. Infinity pool spectacular views of the mountains. The property has a spice garden and tea garden you walk through. They have a bonfire each night with dancing it was fun. I will be coming to this resort again and highly recommend it.

The staff were so friendly, lots of activities to do on the resort itself. The rooms were beautifully spacious and the spa was to die for. We enjoyed our stay so much.

Cottage was clean and spacious, service was also good. Only downside was the location, which felt rather remote

Satisfactory

Everything else is great other than the approach road and insects around the cottages because property is situated on a hill and it is full of greenery. First we thought we won't be able to take our car to the property as slope was steep and then when we got the room, there were signs to alert us abt not keeping shoes or anything outside the roos as insects may take shelter. So if you don't want all this trouble, 1. Ask for higher floor rooms 2. Ask them to help with taking the car to the property and their staff is very helpful. Rest all very good

Food was amazing! Property is clean and well maintained

The location of the property is amazing, and the jacuuzi is a nice touch. But the service could you use improvement. The television remote in the room wasnt working. The sheets were stained. But when requested for room service, the staff were timely and changed the sheets and fixed the TV remote promptly. On the second day, we requested room cleaning but the staff forgot to replace hand towels in our bathroom and the newly replaced sheets had stain again. The dine in experience was average, half the time, the staff couldnt tender to our beverage needs since the kitchen was busy and certain buffet items were not refilled on time. Overall average experience, there are rooms for improvement in multiple areas. Not what I expected.

Great place to stay. Good food. Friendly staff and in quiet area. Short tuck tuck ride from small village and 30 mins drive from Munnar Town

You have to remember that this is a very remote location. On basis of that the food is very good. The setting is amazing so peaceful. The hotel does not sell alcohol, this is not very clear on the description above, so has led to some negative reviews. The food is a buffet which changes each day. There is also a menu for ordering other food instead (which is where most of the non-indian food is). The rooms are very nice. We did not choose the hot tub option. We got a large balcony amongst the trees. There was no one overlooking us, and I think that is the case on most of the rooms. The staff were very friendly. They helped arrange a tour for us. It does seem that most guests arrange their own driver and tours. I would suggest contacting the hotel before for a list of the sites to see nearby (tea plantation, waterfalls, spice gardens, chocolate factories, etc)... The list is a single page and you would be able to plan your own visits with the driver who takes you to the hotel.

The property is very good, nice ambiance. The rooms were pretty good with all facilities. Maintenance of swimming pool was average. Food was good. The biggest drawback was the expectation that we will have good mountain view but was disappointed due to lot of trees around the property which blocks the views. The way to the property was quite steep and need a trained driver.

The best property in Munnar, beautiful pool & wonderful location, well behave staff particularly in restaurants. Overall 5 star rating from my side.

Nice location and good vibes

The staff were friendly, and the location was beautiful but the jacuzzi was not working in the room

Beautiful resort and staff

Serene and beautiful. This is a great location if you know that you want to stay in and relax.

Best Luxury Stay. Recommendable..Well Done