The Shahi Palace Mandawa, A Heritage Boutique Haveli

A. Check-In Issues - I booked the hotel via Expedia from the USA, with check-in scheduled for 11/29. Upon arrival, the staff informed me that due to an Expedia glitch, they did not have my reservation. - I requested written confirmation to present to Expedia, but after a few minutes, they claimed it was actually their own computer glitch. I again asked for written proof to support my refund request. - When I inquired about alternative accommodations in Mandawa, they mentioned that most hotels were fully booked due to the marriage season. - After some discussion, the front desk offered me a room that was in poor condition—shabby and smelly. I refused and insisted on documentation. They then showed me another room, but it was not the Premier Suite I had booked. - I made it clear that I would not compromise on quality, as I had reserved the highest category room. After 45 minutes of back-and-forth, they finally allotted me the correct Premier Suite. This delay suggested that rooms were available, but the hotel may have been attempting to resell them at higher rates due to seasonal demand. B. Quality of Service - Bathroom taps malfunctioned. - No curtain on the bathtub, causing water spillage and safety risks. - Basic amenities (like a tumbler) were missing and had to be requested. C. Conclusion - I checked out a day early, spending less than two hours in the hotel despite a two‑night booking, and stayed elsewhere.

Nice spacious property, value for money!! Book their big room

Enjoyed staying here, staff were nice, nice painting , took lots of pics. The rooms are huge than expected, antique styles rooms, overall very good 👍

Lovely spacious room. Excellent food. Helpful staff.

So special to stay in a beautifully painted haveli in a great location. My room was very comfy and clean and the staff are very attentive. The cost of this hotel is so reasonable for all that it offers you. I did a tour with Mayank Singh from the hotel which was fantastic and informative. Mandawa and the surrounding areas are simply stunning and well worth a visit.

Excellent accueil.personnel, personnel à nos petits soins, très belles chambres meublées avec beaucoup de gout, tres beau patio. Calme. A recommander a toit prix

Surprise le matin une vipère se trouvait dans la chambre N° 105 prêt du lit une chance que je n ai pas marché dessus je ne serai pas la pour écrire ce message.Il s agit d une vipère échelle "venin mortel" en quelques minutes. J'ai prévenu l' accueil qui est venu la tuer. Pas trop sérieux cet hôtel pourtant joli.

Hôtel très beau très bien placé. Petit déjeuner typiquement indien délicieux . Il faisait froid mais les couettes sont très v’chaudes pour la douche aussi pas de pb d’eau chaude. Tout était parfait.

Molto freddo senza riscaldamento

静かで清潔スタッフも親切で落ち着いて滞在することができます。 朝食は、それなりだが　コスパではであると充分思います。 建物の手入れがよくとてもきれいです。

Voyageant avec ma fille nous avons été surclassé pour avoir une grande chambre avec 2 grands lits. Le rapport sualité prix est excellent

Chambre très spacieuse, très propre, 2 chambres de bain, personnel très sympathique. Excellent rapport qualité prix!