HARRIS Hotel Pontianak

Hotels
Preferred Partner
8.4
/10
Very Good
3,982 reviews

What Guests Say About Their Stay

Distance To City Center (69)
Bedroom (69)
Room Space (57)
Surroundings (56)
Marisa P.
9.1
/ 10
Best hotel in pontianak. Very clean
N***a
9.7
/ 10
clean, comfortable, pleasant and close to the market
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Fernando T.
10.0
/ 10
The city view is very nice, suitable for family stays, there is a swimming pool on the roof, it's really great
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A***e
10.0
/ 10
Favorite place, good service and satisfying room facilities. The food menu here is varied and all delicious with attractive presentation. Located in the middle of the city, easy to go anywhere.
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Hermanto L.
9.7
/ 10
Experience staying at Harris, the service is very friendly and kind, front office and house keeping, clean and quiet. Thank you.
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In the Area
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Jalan Gajahmada No. 150, Pontianak Selatan, Pontianak, Kalimantan Barat, Indonesia, 78121

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Staying at HARRIS Hotel Pontianak is a good choice when you are visiting South Pontianak. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around HARRIS Hotel Pontianak

Jalan Gajahmada No. 150, Pontianak Selatan, Pontianak, Kalimantan Barat, Indonesia, 78121
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Lobby HARRIS Hotel Pontianak
Lobby 2 HARRIS Hotel Pontianak

Discover More About HARRIS Hotel Pontianak

Overview of HARRIS Hotel Pontianak

HARRIS Hotel Pontianak in Pontianak offers a blend of modern comfort and Indonesian hospitality. The hotel's design incorporates contemporary elements with local touches, creating a welcoming atmosphere for guests. Situated in a convenient location, HARRIS Hotel Pontianak provides easy access to the city's main attractions and business districts. The surrounding neighbourhood is known for its vibrant street life and local eateries, offering a taste of Pontianak's culture. Public transport links are readily available, making it easy to explore the city. HARRIS Hotel Pontianak distinguishes itself through its commitment to providing affordable accommodation without compromising on quality and convenience.

HARRIS Hotel Pontianak

, with booking prices starting from - per room, per night, provides a comfortable and convenient stay for your trip.

HARRIS Hotel Pontianak Facilities

Featuring 150 rooms in total, HARRIS Hotel Pontianak offers well-equipped spaces and thoughtful amenities to ensure a smooth guest experience.

Families will appreciate the spacious rooms and kid-friendly amenities, while digital nomads can take advantage of the high-speed Wi-Fi and comfortable workspaces. Groups travelling together will find the connecting rooms and communal areas ideal for socialising. Leisure travellers can relax by the pool or enjoy a massage at the spa.

The accommodation provides a range of facilities and amenities for guests, including AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi.

Each room is designed for comfort, featuring high-speed Wi-Fi, a dedicated workspace, plush bedding, and modern bathrooms. In-room conveniences include a mini-fridge, coffee maker, and a flat-screen TV with satellite channels.

All of these facilities are included within -, which covers tax and other fees, ensuring a safe and comfortable experience throughout your stay.

What to Expect When Staying at HARRIS Hotel Pontianak

The ambience at HARRIS Hotel Pontianak is generally vibrant and social, with a mix of business and leisure travellers. Mornings are bustling with guests enjoying breakfast and preparing for their day, while evenings are more relaxed, with people gathering in the common areas or enjoying dinner at the hotel restaurant. The hotel often offers activities such as city tours and cultural performances.

When checking in, be prepared to show your passport or ID. It's customary to greet people with a smile and a polite nod. Tipping is not mandatory but is always appreciated for good service. Learning a few basic Indonesian phrases can also enhance your experience.

How to Get to HARRIS Hotel Pontianak

The nearest major international airport is located a reasonable distance from HARRIS Hotel Pontianak. From the airport, you can take a taxi or use ride-hailing services, which typically takes around 30-60 minutes, depending on traffic. Affordable bus connections are also available to the city centre, from where you can easily reach the hotel by taxi or local transport.

Food Near HARRIS Hotel Pontianak

HARRIS Hotel Pontianak typically provides a breakfast buffet with a mix of Indonesian and international dishes. Some rooms may include kitchenettes or access to self-catering facilities. Nearby, you'll find a variety of cafs and restaurants offering local and international cuisine. Convenience stores are also within walking distance for snacks and drinks.

Be sure to try some local specialities such as "Kwetiau Goreng" (fried flat noodles) or "Bubur Pedas" (spicy rice porridge). Budget-friendly options include street food stalls offering delicious and affordable meals. Mid-range restaurants offer a more comfortable dining experience with a wider selection of dishes.

Things to Do Around HARRIS Hotel Pontianak

Explore the local area and discover key attractions such as a historic temple, a lively night market, and a riverside park. A one-day walkable itinerary could include visiting the temple in the morning, exploring the local markets in the afternoon, and enjoying the vibrant atmosphere of the night market in the evening. For a two-day extended stay, consider visiting a nearby cultural centre or taking a boat trip along the river.

Daytime activities include visiting local museums and art galleries, while evening activities include enjoying live music at a local bar or taking a leisurely stroll along the riverfront.

Why HARRIS Hotel Pontianak is Popular Among Travellers

HARRIS Hotel Pontianak is popular among travellers for its affordability, convenient location, and comfortable accommodations. Repeat visitors often appreciate the friendly staff, clean rooms, and easy access to local attractions. The hotel offers excellent value for money, providing a comfortable and convenient base for exploring Pontianak.

Tips for First-Time Visitors

For families, consider booking connecting rooms or suites for extra space. For solo travellers, a standard room is usually sufficient. When packing, be sure to bring light, breathable clothing due to the tropical climate. An adaptor may be needed for electronic devices. Essentials include sunscreen, insect repellent, and comfortable walking shoes.

Indonesian is the official language, but English is widely spoken in tourist areas. Learning a few basic Indonesian phrases can be helpful. Be aware of local customs and etiquette, such as dressing modestly when visiting religious sites. It's also a good idea to carry a copy of your passport or ID for identification purposes.

Best Time to Stay at HARRIS Hotel Pontianak

The best time to stay at HARRIS Hotel Pontianak depends on your preferences. The peak season is typically during the dry months, when the weather is sunny and pleasant. However, prices may be higher during this time. The off-peak season is during the rainy months, when you can find lower prices but may experience occasional showers.

Local events and festivals are worth planning around, offering a unique cultural experience. For budget-conscious travellers, consider visiting during the quieter times of the year, when you can find the best deals on accommodation and flights.

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All facilities in HARRIS Hotel Pontianak

Bar, Cafe and Lounge HARRIS Hotel Pontianak
Bar, Cafe and Lounge
Swimming Pool HARRIS Hotel Pontianak
Swimming Pool
Entertainment Facility HARRIS Hotel Pontianak
Entertainment Facility
Fitness Center HARRIS Hotel Pontianak
Fitness Center
Functional Hall HARRIS Hotel Pontianak
Functional Hall

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Food and Drinks

  • Restaurant with AC
  • A la carte dinner
  • A la carte lunch
  • Bar
  • Breakfast
  • Breakfast and dinner
  • Buffet breakfast
  • Cafe
  • Winery

General

  • AC
  • Ballroom
  • Banquet
  • Connecting rooms
  • Heater
  • Non-smoking room
  • Swimming pool

Hotel Services

  • Concierge
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Wedding service

In-room Facilities

  • Desk
  • Hairdryer
  • Minibar
  • Shower
  • TV

Business Facilities

  • Business center
  • Computer station
  • Conference room
  • Meeting facilities

Things to Do

  • Massage
  • Outdoor pool
  • Spa

Family-friendly Facilities

  • Children pool

Connectivity

  • LAN Internet

Accessibilty

  • Wheelchair accessible

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in HARRIS Hotel Pontianak

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

General Check-in Instructions

You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed. Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.

Additional Policy

You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed. Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.

General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at HARRIS Hotel Pontianak
150
Number of floors in HARRIS Hotel Pontianak
12
Another facilities in HARRIS Hotel Pontianak
Coffee shop, Breakfast restaurant, Dinner restaurant, Lunch restaurant, Room service

Frequently asked question in HARRIS Hotel Pontianak

What are available facilities at HARRIS Hotel Pontianak?
There are top facilites at HARRIS Hotel Pontianak such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at HARRIS Hotel Pontianak?
The standard check-in time at HARRIS Hotel Pontianak is starting from From 14:00 while the latest check-out time is at Before 12:00
Does HARRIS Hotel Pontianak provide breakfast?
Yes, HARRIS Hotel Pontianak provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
How many stars does HARRIS Hotel Pontianak have?
HARRIS Hotel Pontianak is a 4.0-star hotel.
How many floors does HARRIS Hotel Pontianak have?
HARRIS Hotel Pontianak has 12 floors.
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More Reviews from Other Guests in HARRIS Hotel Pontianak

Overall Ratings & Reviews HARRIS Hotel Pontianak

Traveloka (3,971)
Other sources (11)
8.4
Very Good
From 3,971 reviews
Provided by travelers on
Cleanliness

8.6

Room Comfort

8.5

Meal

8.2

Location

8.7

Service and Facilites

8.4

People often mention about HARRIS Hotel Pontianak
All
Distance to City Center (56)
Bedroom (56)
Staff Friendliness (46)
Ambiance (44)
Bathroom (43)
Surroundings (42)
Accessibility (41)
Room Space (41)
Hotel Area (38)
Check-in/out Time (34)
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Traveler Reviews HARRIS Hotel Pontianak

Number of reviews per page
20
40
Customer reviews
e***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 1 week(s) ago
Strategic location, clean and quiet rooms.
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Accommodation's Reply
30 Oct 2025
Thank you for your great review! We are glad you enjoyed the convenient location, cleanliness, and comfortable rooms during your stay at Harris Hotel Pontianak. We look forward to welcoming you back again for a wonderful stay! Best regards, Harrisly Vincent Gunawan General Manager
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A***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
7.4
/10
Reviewed 3 week(s) ago
More than half an hour late for check in even though I had waited from half past 2 until almost 3 o'clock to enter the room, the breakfast food was still a bit lacking in taste but the other staff were friendly
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1 people find it helpful
Accommodation's Reply
20 Oct 2025
Dear Valued Guest, Thank you for taking the time to share your experience at HARRIS Hotel Pontianak. We appreciate your feedback and we will strive to improve the quality of our service, comfort and taste of food in the future. We are very pleased to know that the friendliness of our team made a good impression on you throughout your stay. We look forward to welcoming you back again with even more wonderful experiences in the future. Best regards, Vincent Gunawan, General Manager
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J***n
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
Happy with this hotel, consistently clean.
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Accommodation's Reply
07 Oct 2025
Cheers, Valued Guest, Thank you very much for your appreciation of the cleanliness of our hotel. We are very pleased to know that our consistency in maintaining cleanliness makes you feel comfortable. We look forward to welcoming you back on your next visit. Yours, Eko Susanto, General Manager
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The room is clean, the room is also spacious, the bathroom is also clean, the staff are friendly, the best thing about staying at HARRIS is that they provide pillows and bolsters.
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Accommodation's Reply
07 Oct 2025
Dear Valued Guest, Thank you very much for your positive review. We are very pleased to know that you were satisfied with the cleanliness and spaciousness of your room, the cleanliness of the bathroom, and the friendliness of our staff. We are also pleased that you enjoyed the comfort of the pillows and bolsters we provided as part of your stay. We look forward to welcoming you back to HARRIS for another unforgettable stay. Harrisly Yours, Eko Susanto, General Manager
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Thomas B. B.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 4 week(s) ago
We always stay at Harris every time we come to Pontianak.
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Accommodation's Reply
07 Oct 2025
Cheers Thomas B. B., Thank you for choosing Harris as your preferred hotel every time you visit Pontianak. We truly appreciate your loyalty and look forward to welcoming you back on your next stay. Harrisly Yours, Eko Susanto, General Manager
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 week(s) ago
Nice ambiance and near to street food
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Accommodation's Reply
29 Sep 2025
Cheers Valued Guest, Thank you for your kind words! We’re glad you enjoyed the ambience and our convenient location close to many local street food options. We look forward to welcoming you back on your next visit! Harrisly Yours, Eko Susanto General Manager
Lidiva L.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
This time I stayed, everything was good, the towels were new, the room was nice.
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Accommodation's Reply
29 Sep 2025
Cheers, Lidiva L. Thank you for your review and for trusting us to stay with you again. We're happy to hear that your experience this time was better, especially regarding the room facilities and comfort we provide. Your feedback is very valuable and helps us continue to improve the quality of our service. See you on your next visit! Yours, Eko Susanto, General Manager
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L***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Late check out is only until 1 pm…
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2 people find it helpful
Accommodation's Reply
29 Sep 2025
Cheers, Valued Guest, Thank you for your feedback. We understand our guests' desire to enjoy more time at check-out. Currently, our late check-out policy is until 1:00 PM, subject to room availability. However, we always strive to be flexible to accommodate guest conditions and requests. We hope to provide a more satisfying experience on your next visit. Yours, Eko Susanto, General Manager
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K***o
icon-origin-TRAVELOKA
8.4
/10
Reviewed 6 week(s) ago
When we checked in, there was only one towel. When we got there at 2 pm, we were told to wait 45 minutes. After we got to the room, we called twice, and no towel was given until the evening.
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Accommodation's Reply
29 Sep 2025
Cheers, Valued Guest, Thank you for sharing your experience. We greatly appreciate any feedback from guests as it helps us continuously improve the quality of our service. We hope that on your next visit we can provide even more satisfying service and make you feel more comfortable during your stay with us. Yours, Eko Susanto, General Manager
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Verified Traveler
icon-origin-TRAVELOKA
8.4
/10
Reviewed 6 week(s) ago
everything is good, only breakfast is not very good for a 4 star class.
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Accommodation's Reply
29 Sep 2025
Cheers, Valued Guest, Thank you for your review and feedback. We are pleased to know that you enjoyed our facilities and services overall. Regarding breakfast, we greatly appreciate your feedback and will use it as an evaluation to improve the quality of our menu in the future. We hope to welcome you back with a more satisfying experience in the future. Yours, Eko Susanto, General Manager
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HENDRI
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
luxury hotel.. pocket-friendly prices.. friendly hotel staff.. satisfied with this hotel..
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1 people find it helpful
Accommodation's Reply
20 Sep 2025
Cheers, Hendri, Thank you for your positive review and appreciation. We are delighted to hear that you were satisfied with your stay at our hotel—from the hotel's ambiance, to the affordable prices, to the friendliness of our staff. Your satisfaction is the greatest motivation for our entire team to continue providing the best service. We look forward to your next visit. Yours, Eko Susanto, General Manager
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t***n
icon-Business
Business
icon-origin-TRAVELOKA
7.3
/10
Reviewed 7 week(s) ago
In the middle of the night, the AC in the bathroom suddenly came on, and it was very annoying. When I was sleeping, the heat woke me up, the room was not soundproof, and I could hear the sound of a noisy motorbike.
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Accommodation's Reply
20 Sep 2025
Cheers Valued Guest, Thank you for taking the time to share your experience. We apologize for any inconvenience you experienced during your stay. Your feedback is highly appreciated and has been forwarded to the relevant team for immediate evaluation and improvement to enhance the quality of comfort for all our guests. We hope to have the opportunity to welcome you back with an even better experience in the future. Yours, Eko Susanto, General Manager
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Aprodita D.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 8 week(s) ago
The location is close to everywhere.. the room is also quite spacious and okay.
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Accommodation's Reply
20 Sep 2025
Cheers, Aprodita D. Thank you for your positive review. We're delighted to hear that you enjoyed our hotel's strategic location, the comfort and spaciousness of our rooms. Reviews like these mean a lot to us and encourage us to continuously improve our service. We look forward to welcoming you back on your next visit. Yours, Eko Susanto, General Manager
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N***y
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 8 week(s) ago
Clean and comfortable rooms. One of the best choices for staying here.
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Accommodation's Reply
20 Sep 2025
Cheers Valued Guest, Thank you for this brief but meaningful review. We are very happy to know that you felt comfortable and satisfied with the cleanliness and comfort of our room. Being one of your top choices is an honor for us. We look forward to welcoming you back in the future. Yours, Eko Susanto, General Manager
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Michelle P. A. J.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 8 week(s) ago
Nice location, price also good
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Accommodation's Reply
20 Sep 2025
Cheers Michelle P.A.J, Thank you for your kind feedback. We’re glad to know you enjoyed our location and found our pricing to be a good value. We truly appreciate your support and hope to welcome you back again soon. Harrisly Yours, Eko Susanto General Manager
Supardi B.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 10 week(s) ago
There's only one towel provided, even though there should be at least two. We have two rooms, each only has one towel.
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Accommodation's Reply
20 Sep 2025
Cheers, Supardi B. Thank you for sharing your experience during your stay. We apologize for any inconvenience. Your feedback is very important to us and has been brought to the attention of the relevant team to ensure a similar incident does not happen again. We look forward to welcoming you back with even better service on your next visit. Yours, Eko Susanto, General Manager
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Mariana S.
icon-origin-TRAVELOKA
8.7
/10
Reviewed 10 week(s) ago
sering nginap di hotel ini..tapi kali ini bener2 agak kecewa - towel kamar tidak ada, keset kaki tidak ada..katanya keterlambatan laundry..tunggu sampai hampir 3 jam sampai susulin ke lobby di karenakan telp mengalamin kendala dan tidak berfungsi - dpt kamar lantai 10 depan lift kecium bau toilet - shower airnya kecil dan ada gagang rusak... - sabun mandi tidak di refill dan habis - lampu baca ada yg mati - parkiran agak susah..tapi bisa di bantu sama pak satpam semoga dpt memperbaiki fasilitas yg ada..karna tmpt favorit saya untuk menginap..lokasi strategis banget..
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1 people find it helpful
Accommodation's Reply
20 Sep 2025
Cheers, Mariana S. Thank you for your loyalty and for choosing our hotel as your favorite place to stay. We greatly appreciate your feedback and apologize for the less than satisfactory experience during your last visit. We have passed on all your concerns to the relevant departments for immediate follow-up and improvement for the comfort of our guests in the future. We hope to provide a better stay experience and meet your expectations in the future. Yours, Eko Susanto, General Manager
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p***u
icon-origin-TRAVELOKA
5.0
/10
Reviewed 10 week(s) ago
The service was poor. Check-in took a long time, even though it was already the scheduled time. The rating is not appropriate.
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Accommodation's Reply
20 Sep 2025
Cheers, Valued Guest, Thank you for taking the time to provide feedback. We regret that your check-in experience did not meet your expectations. We have shared your feedback with the operations team to ensure a more efficient process in the future. We look forward to welcoming you back and providing even better service on your next visit. Yours, Eko Susanto, General Manager
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Eveline N.
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 11 week(s) ago
Check-in was very easy, the room was spacious, and the cleanliness was good. The bathroom was okay, although there were a few ants. The TV didn't play all channels because some were paid. Overall, I was quite satisfied, and the location was very good, with lots of food around the hotel.
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Accommodation's Reply
19 Aug 2025
Cheers, Eveline N. Thank you for sharing your experience with us. We are pleased to know that you were satisfied with the easy check-in process, spacious room, and strategic location of the hotel. We also noted your feedback regarding the presence of ants in the bathroom and the limited TV channels. We will follow up on this immediately to make your next stay even more comfortable. Thank you again for your positive review. We look forward to welcoming you back to our hotel. Yours, Eko Susanto, General Manager
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Lidiva L.
icon-origin-TRAVELOKA
8.2
/10
Reviewed 11 week(s) ago
Everything is fine, only the towels need to be replaced, they are shabby and some have holes.
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Accommodation's Reply
19 Aug 2025
Cheers, Lidiva L. Thank you for your review. We are pleased to know that your overall stay was a good one. We apologize for the poor condition of the towels and will immediately make improvements by replacing them for more comfortable use. Your feedback is very important to us as we continue to improve the quality of our service. We look forward to welcoming you back on your next visit. Yours, General Manager. Eko Susanto
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Number of reviews per page
20
40

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Overall Ratings & Reviews HARRIS Hotel Pontianak

Traveloka (3,971)
Other sources (11)
8.4
Very Good
From 3,971 reviews
Provided by travelers on
Cleanliness

8.6

Room Comfort

8.5

Meal

8.2

Location

8.7

Service and Facilites

8.4

People often mention about HARRIS Hotel Pontianak
All
Distance to City Center (56)
Bedroom (56)
Staff Friendliness (46)
Ambiance (44)
Bathroom (43)
Surroundings (42)
Accessibility (41)
Room Space (41)
Hotel Area (38)
Check-in/out Time (34)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews HARRIS Hotel Pontianak

Number of reviews per page
20
40
Customer reviews
e***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 1 week(s) ago
Strategic location, clean and quiet rooms.
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Accommodation's Reply
30 Oct 2025
Thank you for your great review! We are glad you enjoyed the convenient location, cleanliness, and comfortable rooms during your stay at Harris Hotel Pontianak. We look forward to welcoming you back again for a wonderful stay! Best regards, Harrisly Vincent Gunawan General Manager
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A***a
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Staycation
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7.4
/10
Reviewed 3 week(s) ago
More than half an hour late for check in even though I had waited from half past 2 until almost 3 o'clock to enter the room, the breakfast food was still a bit lacking in taste but the other staff were friendly
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1 people find it helpful
Accommodation's Reply
20 Oct 2025
Dear Valued Guest, Thank you for taking the time to share your experience at HARRIS Hotel Pontianak. We appreciate your feedback and we will strive to improve the quality of our service, comfort and taste of food in the future. We are very pleased to know that the friendliness of our team made a good impression on you throughout your stay. We look forward to welcoming you back again with even more wonderful experiences in the future. Best regards, Vincent Gunawan, General Manager
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J***n
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9.4
/10
Reviewed 4 week(s) ago
Happy with this hotel, consistently clean.
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Accommodation's Reply
07 Oct 2025
Cheers, Valued Guest, Thank you very much for your appreciation of the cleanliness of our hotel. We are very pleased to know that our consistency in maintaining cleanliness makes you feel comfortable. We look forward to welcoming you back on your next visit. Yours, Eko Susanto, General Manager
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Verified Traveler
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10.0
/10
Reviewed 4 week(s) ago
The room is clean, the room is also spacious, the bathroom is also clean, the staff are friendly, the best thing about staying at HARRIS is that they provide pillows and bolsters.
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Accommodation's Reply
07 Oct 2025
Dear Valued Guest, Thank you very much for your positive review. We are very pleased to know that you were satisfied with the cleanliness and spaciousness of your room, the cleanliness of the bathroom, and the friendliness of our staff. We are also pleased that you enjoyed the comfort of the pillows and bolsters we provided as part of your stay. We look forward to welcoming you back to HARRIS for another unforgettable stay. Harrisly Yours, Eko Susanto, General Manager
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Thomas B. B.
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Leisure
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8.8
/10
Reviewed 4 week(s) ago
We always stay at Harris every time we come to Pontianak.
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Accommodation's Reply
07 Oct 2025
Cheers Thomas B. B., Thank you for choosing Harris as your preferred hotel every time you visit Pontianak. We truly appreciate your loyalty and look forward to welcoming you back on your next stay. Harrisly Yours, Eko Susanto, General Manager
Verified Traveler
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Leisure
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9.7
/10
Reviewed 5 week(s) ago
Nice ambiance and near to street food
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Accommodation's Reply
29 Sep 2025
Cheers Valued Guest, Thank you for your kind words! We’re glad you enjoyed the ambience and our convenient location close to many local street food options. We look forward to welcoming you back on your next visit! Harrisly Yours, Eko Susanto General Manager
Lidiva L.
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8.5
/10
Reviewed 5 week(s) ago
This time I stayed, everything was good, the towels were new, the room was nice.
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Accommodation's Reply
29 Sep 2025
Cheers, Lidiva L. Thank you for your review and for trusting us to stay with you again. We're happy to hear that your experience this time was better, especially regarding the room facilities and comfort we provide. Your feedback is very valuable and helps us continue to improve the quality of our service. See you on your next visit! Yours, Eko Susanto, General Manager
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L***a
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Leisure
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10.0
/10
Reviewed 5 week(s) ago
Late check out is only until 1 pm…
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2 people find it helpful
Accommodation's Reply
29 Sep 2025
Cheers, Valued Guest, Thank you for your feedback. We understand our guests' desire to enjoy more time at check-out. Currently, our late check-out policy is until 1:00 PM, subject to room availability. However, we always strive to be flexible to accommodate guest conditions and requests. We hope to provide a more satisfying experience on your next visit. Yours, Eko Susanto, General Manager
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K***o
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8.4
/10
Reviewed 6 week(s) ago
When we checked in, there was only one towel. When we got there at 2 pm, we were told to wait 45 minutes. After we got to the room, we called twice, and no towel was given until the evening.
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Accommodation's Reply
29 Sep 2025
Cheers, Valued Guest, Thank you for sharing your experience. We greatly appreciate any feedback from guests as it helps us continuously improve the quality of our service. We hope that on your next visit we can provide even more satisfying service and make you feel more comfortable during your stay with us. Yours, Eko Susanto, General Manager
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Verified Traveler
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8.4
/10
Reviewed 6 week(s) ago
everything is good, only breakfast is not very good for a 4 star class.
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Accommodation's Reply
29 Sep 2025
Cheers, Valued Guest, Thank you for your review and feedback. We are pleased to know that you enjoyed our facilities and services overall. Regarding breakfast, we greatly appreciate your feedback and will use it as an evaluation to improve the quality of our menu in the future. We hope to welcome you back with a more satisfying experience in the future. Yours, Eko Susanto, General Manager
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HENDRI
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10.0
/10
Reviewed 7 week(s) ago
luxury hotel.. pocket-friendly prices.. friendly hotel staff.. satisfied with this hotel..
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1 people find it helpful
Accommodation's Reply
20 Sep 2025
Cheers, Hendri, Thank you for your positive review and appreciation. We are delighted to hear that you were satisfied with your stay at our hotel—from the hotel's ambiance, to the affordable prices, to the friendliness of our staff. Your satisfaction is the greatest motivation for our entire team to continue providing the best service. We look forward to your next visit. Yours, Eko Susanto, General Manager
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t***n
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Business
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7.3
/10
Reviewed 7 week(s) ago
In the middle of the night, the AC in the bathroom suddenly came on, and it was very annoying. When I was sleeping, the heat woke me up, the room was not soundproof, and I could hear the sound of a noisy motorbike.
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Accommodation's Reply
20 Sep 2025
Cheers Valued Guest, Thank you for taking the time to share your experience. We apologize for any inconvenience you experienced during your stay. Your feedback is highly appreciated and has been forwarded to the relevant team for immediate evaluation and improvement to enhance the quality of comfort for all our guests. We hope to have the opportunity to welcome you back with an even better experience in the future. Yours, Eko Susanto, General Manager
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Aprodita D.
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Leisure
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9.7
/10
Reviewed 8 week(s) ago
The location is close to everywhere.. the room is also quite spacious and okay.
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Accommodation's Reply
20 Sep 2025
Cheers, Aprodita D. Thank you for your positive review. We're delighted to hear that you enjoyed our hotel's strategic location, the comfort and spaciousness of our rooms. Reviews like these mean a lot to us and encourage us to continuously improve our service. We look forward to welcoming you back on your next visit. Yours, Eko Susanto, General Manager
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N***y
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Business
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9.4
/10
Reviewed 8 week(s) ago
Clean and comfortable rooms. One of the best choices for staying here.
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Accommodation's Reply
20 Sep 2025
Cheers Valued Guest, Thank you for this brief but meaningful review. We are very happy to know that you felt comfortable and satisfied with the cleanliness and comfort of our room. Being one of your top choices is an honor for us. We look forward to welcoming you back in the future. Yours, Eko Susanto, General Manager
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Michelle P. A. J.
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9.7
/10
Reviewed 8 week(s) ago
Nice location, price also good
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Accommodation's Reply
20 Sep 2025
Cheers Michelle P.A.J, Thank you for your kind feedback. We’re glad to know you enjoyed our location and found our pricing to be a good value. We truly appreciate your support and hope to welcome you back again soon. Harrisly Yours, Eko Susanto General Manager
Supardi B.
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Staycation
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8.8
/10
Reviewed 10 week(s) ago
There's only one towel provided, even though there should be at least two. We have two rooms, each only has one towel.
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Accommodation's Reply
20 Sep 2025
Cheers, Supardi B. Thank you for sharing your experience during your stay. We apologize for any inconvenience. Your feedback is very important to us and has been brought to the attention of the relevant team to ensure a similar incident does not happen again. We look forward to welcoming you back with even better service on your next visit. Yours, Eko Susanto, General Manager
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Mariana S.
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8.7
/10
Reviewed 10 week(s) ago
sering nginap di hotel ini..tapi kali ini bener2 agak kecewa - towel kamar tidak ada, keset kaki tidak ada..katanya keterlambatan laundry..tunggu sampai hampir 3 jam sampai susulin ke lobby di karenakan telp mengalamin kendala dan tidak berfungsi - dpt kamar lantai 10 depan lift kecium bau toilet - shower airnya kecil dan ada gagang rusak... - sabun mandi tidak di refill dan habis - lampu baca ada yg mati - parkiran agak susah..tapi bisa di bantu sama pak satpam semoga dpt memperbaiki fasilitas yg ada..karna tmpt favorit saya untuk menginap..lokasi strategis banget..
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1 people find it helpful
Accommodation's Reply
20 Sep 2025
Cheers, Mariana S. Thank you for your loyalty and for choosing our hotel as your favorite place to stay. We greatly appreciate your feedback and apologize for the less than satisfactory experience during your last visit. We have passed on all your concerns to the relevant departments for immediate follow-up and improvement for the comfort of our guests in the future. We hope to provide a better stay experience and meet your expectations in the future. Yours, Eko Susanto, General Manager
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p***u
icon-origin-TRAVELOKA
5.0
/10
Reviewed 10 week(s) ago
The service was poor. Check-in took a long time, even though it was already the scheduled time. The rating is not appropriate.
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Accommodation's Reply
20 Sep 2025
Cheers, Valued Guest, Thank you for taking the time to provide feedback. We regret that your check-in experience did not meet your expectations. We have shared your feedback with the operations team to ensure a more efficient process in the future. We look forward to welcoming you back and providing even better service on your next visit. Yours, Eko Susanto, General Manager
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Eveline N.
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Business
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9.4
/10
Reviewed 11 week(s) ago
Check-in was very easy, the room was spacious, and the cleanliness was good. The bathroom was okay, although there were a few ants. The TV didn't play all channels because some were paid. Overall, I was quite satisfied, and the location was very good, with lots of food around the hotel.
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Accommodation's Reply
19 Aug 2025
Cheers, Eveline N. Thank you for sharing your experience with us. We are pleased to know that you were satisfied with the easy check-in process, spacious room, and strategic location of the hotel. We also noted your feedback regarding the presence of ants in the bathroom and the limited TV channels. We will follow up on this immediately to make your next stay even more comfortable. Thank you again for your positive review. We look forward to welcoming you back to our hotel. Yours, Eko Susanto, General Manager
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Lidiva L.
icon-origin-TRAVELOKA
8.2
/10
Reviewed 11 week(s) ago
Everything is fine, only the towels need to be replaced, they are shabby and some have holes.
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Accommodation's Reply
19 Aug 2025
Cheers, Lidiva L. Thank you for your review. We are pleased to know that your overall stay was a good one. We apologize for the poor condition of the towels and will immediately make improvements by replacing them for more comfortable use. Your feedback is very important to us as we continue to improve the quality of our service. We look forward to welcoming you back on your next visit. Yours, General Manager. Eko Susanto
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