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Mason Pine Hotel Bandung

Hotels
No. 4 in Kids-Friendly Hotel in Bandung
8.9
/10
Very Good
3,295 reviews

What Guests Say About Their Stay

Family Friendly (262)
Ambiance (248)
Hotel Area (246)
Staff Friendliness (239)
T***n
9.1
/ 10
Mason Pine Hotel truly exceeded expectations. The property is impressively wide and beautifully designed, giving a calm resort atmosphere. Everything is spotless and well organized—from the rooms to the common areas. The hotel offers plenty of facilities, including two large swimming pools: one for adults and another that’s safe and fun for children. The overall cleanliness, hospitality, and thoughtful layout make it an ideal destination for both families and couples looking to unwind. Highly recommended for a refreshing staycation or weekend escape.
l***a
10.0
/ 10
One of the best family hotels we’ve stayed in. It’s perfect for a short family getaway. Complete facilities, endless fun for kids, and a fantastic breakfast buffet. Everything you need is right here.
Tania L. P.
10.0
/ 10
What an awesome stay! Superb service 🤍 many activities are available within the hotel, so it is super kids-friendly. Will go back again as soon as time allows.
F***h
10.0
/ 10
The staff was really nice, all the ambiance and facilities were very good. Very recommended and will be back again for sure.
Anindeta N. D.
10.0
/ 10
We had a wonderful time at Mason Pine, it's a perfect place for family and kids. The staff are so friendly and kind.
In the Area
See Map
Jl. Raya Parahyangan Km. 1,8 Kota Baru Parahyangan, Padalarang, Padalarang, Bandung, Jawa Barat, Indonesia, 40714

Main Facilities

Read More
AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Discover the true meaning of retreat to Mason Pine Hotel, where a world of leisure and relaxation awaits. The natural beauty of the surrounding mountains and lake is complemented by new rooms and suites at this hotel and resort, accentuated by thoughtful Javanese hospitality. With over 5 Hectare in seize the largest Hotel, Resort and Convention in Bandung. Overlooking a quaint stream, the resort offers event space, memorable dining opportunities and serene, relaxing environment. For an exciting dining experience, Mason Pine Hotel offers the dining options, Santai All Day Dining which serves authentic Local delicacies and International cuisine, and Fok Luk Sau restaurant on the 2nd floor is an authentic Chinese "homey" restaurant serving a variety of exotic Cantonese dishes. Strategically located in Kota Baru Parahyangan Residence, Mason Pine Hotel is 30 minutes from Husein Sastranegara airport, train station and short access to variety of educational, cultural, historic and scenic sites.
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What's around Mason Pine Hotel Bandung

Jl. Raya Parahyangan Km. 1,8 Kota Baru Parahyangan, Padalarang, Padalarang, Bandung, Jawa Barat, Indonesia, 40714
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Lobby Mason Pine Hotel Bandung
Lobby 2 Mason Pine Hotel Bandung

Discover More About Mason Pine Hotel Bandung


Escape to Mason Pine Hotel, surrounded by the beauty of Bandung’s scenic mountain range, Saguling lake, and verdant rice paddies. Step into Mason Wing - a spacious leisure resort with homey ambience to indulge your whole family. Enjoy warm evening dips in the Olympic sized pool charmed by dreamy sunsets; an extensive Kid’s Club – offering an assortment of complementary facilities and activities just for kids.


Impress your business relations at the stylish Pine Wing which houses Parahyangan Convention Center provides comprehensive resources with space able to accommodate up to 3.000 delegates; convenient to present spectacular business meetings, incentives, conventions, and exhibitions or to host the most lavish wedding.


The awe inspiring journey begins in our soaring Pine Court, where Art Deco meets modern minimalist furnishings and continues throughout the resort, particularly at the formidable SANTAI All Day Dining Restaurant. Our guest rooms and suites offer absolute comfort and total relaxation. Complete with private balconies providing panoramic views of lush tropical mountain ranges or our majestic resort, every detail has been designed to promote rejuvenation and renewal.


The hotel’s proximity to Bandung from Jakarta makes it the ideal location for business travelers, tourists or group gatherings looking for an exciting outbound experience. Strategically located in Kota Baru Parahyangan Residence, Mason Pine Hotel is 30 minutes from Husein Sastranegara airport, Train Station and short access to variety of educational, cultural, historic and scenic sites.


This property also has one of the top-rated locations in West Bandung! Guests are happier about it compared to other properties in the area.

All facilities in Mason Pine Hotel Bandung

Swimming Pool Mason Pine Hotel Bandung
Swimming Pool
Entertainment Facility Mason Pine Hotel Bandung
Entertainment Facility
Fitness Center Mason Pine Hotel Bandung
Fitness Center
Functional Hall Mason Pine Hotel Bandung
Functional Hall
Lobby Mason Pine Hotel Bandung
Lobby

Hotel Services

  • Bellhop
  • Concierge
  • Money changer
  • Express check-in
  • Express check-out
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Mobile
  • Newspaper in lobby
  • Tours
  • Wedding service

Public Facilities

  • Parking
  • Coffee shop
  • Early check-in
  • Elevator
  • 24-hour room service
  • Late check-out
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Food and Drinks

  • Restaurant with AC
  • A la carte dinner
  • A la carte lunch
  • Bar
  • Breakfast
  • Breakfast and dinner
  • Breakfast and lunch
  • Buffet breakfast
  • Breakfast (surcharge)
  • Cafe
  • Dining area
  • Vegetarian meal

In-room Facilities

  • Bathrobe
  • Bathtub
  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Refrigerator
  • Separate shower and tub
  • Shower
  • TV

Things to Do

  • Children play area
  • Fitness center
  • Garden
  • Karaoke
  • Massage
  • Outdoor pool
  • Sauna
  • Spa
  • Waterslide

General

  • AC
  • Ballroom
  • Banquet
  • Family room
  • Non-smoking room
  • Swimming pool
  • Smoking area
  • Terrace

Business Facilities

  • Business center
  • Computer station
  • Conference room
  • Meeting facilities
  • Photocopier
  • PRINTER
  • Projector

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Gift shop
  • Hair salon
  • Laundry
  • Supermarket

Sports and Recreations

  • Archery
  • Billiard
  • Fitness center
  • Game room
  • Table tennis

Accessibilty

  • Accessible bathroom
  • Accessible parking
  • Disabled access friendly
  • Wheelchair accessible

Connectivity

  • LAN Internet (surcharge)
  • Free WiFi

Family-friendly Facilities

  • Children pool

Transportation

  • Area shuttle with surcharge

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in Mason Pine Hotel Bandung

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card, Passport. The required documents can be in the form of soft copy.

Deposit

Deposit IDR 500,000 is required upon check-in. The accommodation accepts cash, debit or credit card.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 15:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Mason Pine Hotel Bandung
287
Number of floors in Mason Pine Hotel Bandung
5
Another facilities in Mason Pine Hotel Bandung
Bellhop, Concierge, Money changer, Express check-in, Express check-out

Frequently asked question in Mason Pine Hotel Bandung

What are available facilities at Mason Pine Hotel Bandung?
There are top facilites at Mason Pine Hotel Bandung such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Mason Pine Hotel Bandung?
The standard check-in time at Mason Pine Hotel Bandung is starting from From 15:00 while the latest check-out time is at Before 12:00
Does Mason Pine Hotel Bandung provide breakfast?
Yes, Mason Pine Hotel Bandung provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
How many stars does Mason Pine Hotel Bandung have?
Mason Pine Hotel Bandung is a 5.0-star hotel.
How many floors does Mason Pine Hotel Bandung have?
Mason Pine Hotel Bandung has 5 floors.
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More Reviews from Other Guests in Mason Pine Hotel Bandung

Overall Ratings & Reviews Mason Pine Hotel Bandung

Traveloka (3,295)
8.9
Very Good
From 3,295 reviews
Provided by travelers on
Cleanliness

9.1

Room Comfort

9.1

Meal

8.8

Location

9.0

Service and Facilites

9.1

People often mention about Mason Pine Hotel Bandung
All
Family Friendly (196)
Ambiance (171)
Hotel Area (168)
Staff Friendliness (156)
Bedroom (153)
Bathroom (144)
Surroundings (138)
Room Space (138)
Activity Option (133)
Accessibility (126)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Mason Pine Hotel Bandung

Number of reviews per page
20
40
Customer reviews
M***A
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 day(s) ago
Kids friendly hotel with lots of activities for children, the food menu is also complete
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Bimo P. A.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 day(s) ago
Kids friendly and comfortable hotel, suitable for staycation with family
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Joice V. K.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 day(s) ago
The hotel is clean, comfortable, the rooms are nice, there are lots of facilities, the kids are really happy.
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Def E.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 day(s) ago
Quick response and very helpful staff
Find this review helpful?
I***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Kids friendly hotel 🥰 The kids love the spacious swimming pool and there is a children's pool too, not enough for just 1 night here, KL can add breakfast for children, the price can be reduced 😁, overall it's good
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1 people find it helpful
Accommodation's Reply
03 Dec 2025
Dear Saya*a, Thank you for your review. We are glad that the children enjoyed the spacious pool and children's area. We have taken your feedback on the price of children's breakfast into consideration for our next visit. We hope that you and your family will return and enjoy your time at Mason Pine Hotel again. Best regards, The Mason Pine Hotel Team
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M***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Staff very friendly, clean, and comfortable.
Find this review helpful?
Accommodation's Reply
03 Dec 2025
Dear Mr./Mrs. M***i, Thank you for your kind review. We’re pleased to hear that you felt comfortable during your stay and that our team made a friendly impression. Your comments about the cleanliness and comfort are truly appreciated. We look forward to welcoming you again. Regards, Mason Pine Hotel Team
w***d
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
Prime location, cozy ambiance, great food
Find this review helpful?
Accommodation's Reply
03 Dec 2025
Dear Mr./Mrs. W***d, Thank you for taking the time to share your feedback. We’re glad to hear that you enjoyed our location, the comfortable atmosphere, and the food we serve. Your comments mean a lot to us. We hope to welcome you back on your next visit. Regards, Mason Pine Hotel Team
Profile Picture
Mayang K. P.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Perfect service and facilities
2 people find it helpful
Accommodation's Reply
25 Nov 2025
Dear Ibu Mayang K. P., Thank you for sharing your feedback. We’re glad to know that you enjoyed the service and facilities during your stay. It’s always a pleasure to hear that our guests had a satisfying experience. We hope to welcome you back again on your next visit. Regards, Mason Pine Hotel Team
Jessica S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Lots of activities for kids, so they won't get bored.
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Accommodation's Reply
03 Dec 2025
Dear Jessica S., Thank you for your review. We are delighted to hear that the hotel's wide range of children's activities kept your little ones entertained and entertained. We look forward to welcoming you and your family back on your next visit. Sincerely, The Mason Pines Hotel Team
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 3 week(s) ago
The hotel is nice, it is clean and the room has a good view with nice weather. The cons, I booked the hotel together with some of my friends (we booked 5 rooms)- when we asked if there is any place for us to have private yoga, the receptionist asked us to go to Customer Relationship (CR). The CR only give choice to use a small area in the gym to for private yoga with 6 persons (which is not proper and not private) and asked us to rent the room if want to have a proper place 😂😂. Lucky we met a nice guy when came to the gym room, he drive us to use the room beside the sport area (near pine lobby). It is proper and private. Suggestion for the hotel, you need to train your CR to differentiate which one hotel activities for client and client who is looking for event.
Read More
Find this review helpful?
Accommodation's Reply
25 Nov 2025
Dear Mr./Mrs. G***t, Thank you for taking the time to share your experience with us. We’re glad to know that you enjoyed the cleanliness, room view, and comfortable weather during your stay. We also appreciate you mentioning our team member who assisted in providing a proper private space for your yoga session. We will make sure your compliment reaches him. We sincerely apologize for the inconvenience you experienced regarding the initial information about the venue. Your feedback is very helpful, and we will use it to improve the communication and training of our team, especially in distinguishing guest activities from event inquiries. Your input is valuable for our improvement, and we hope to welcome you and your friends again in the future. Regards, Mason Pine Hotel Team
B***e
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The hotel is great, perfect for families. It's kid-friendly, with lots of activities for children.
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Accommodation's Reply
21 Nov 2025
Dear B, Thank you for your review. We are delighted to hear that our hotel is family-friendly and provides a fun experience for children through the many activities on offer. We look forward to welcoming you and your family back on your next visit. Best regards, The Mason Pines Hotel Team
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Comfortable and pleasant, good location, child friendly
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Accommodation's Reply
21 Nov 2025
Dear Valued Guest, Thank you for your review. We are delighted to know that the hotel's location, convenient area, and child-friendly facilities provided you with a great experience during your stay. We hope that you and your family will return and enjoy great times together again in the future. Sincerely, The Mason Pines Hotel Team
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S***l
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
This hotel is very pleasant and suitable for family vacations.
Find this review helpful?
Accommodation's Reply
21 Nov 2025
Dear Mr/Mrs. S***l, Thank you for sharing your pleasant feedback. We’re delighted to hear that you found our hotel suitable for a family vacation. It’s a pleasure to know that your stay was enjoyable. We look forward to welcoming you and your family again in the future. Regards, Mason Pine Hotel Team
Dwi J.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Recommended for kids, comfortable for families, delicious food, lots of choices.
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Accommodation's Reply
21 Nov 2025
Thank you very much for your valuable review, Dwi. We have comfortable facilities for families and children and a menu that caters to all needs. Your kind comments are a great encouragement to us. We look forward to welcoming you back with your family. The entire Mason Pine Hotel team looks forward to welcoming you back again.
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The hotel is nice & comfortable, the facilities are also good for children, the place is cozy.
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1 people find it helpful
Accommodation's Reply
17 Nov 2025
Dear Valued Guest, Thank you for your review. We are so pleased that you enjoyed our hotel and its child-friendly facilities. We also appreciate your comments about the comfortable atmosphere. We hope that you and your family will have the opportunity to stay with us again in the future. Best regards, The Mason Pines Hotel Team
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Sjafudin S.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Hopefully its beauty is well maintained.
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Accommodation's Reply
17 Nov 2025
Dear Mr. Sjafudin S., Thank you for your prayers and concern. We are committed to maintaining the beauty of our hotel environment to provide comfort to all our guests. We hope you will return and enjoy our well-maintained atmosphere. Best regards, The Mason Pine Hotel Team
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Place to share your love with your family, come on Saturday or Sunday, your children could spend their whole day enjoying the activities. Thanks, Mason Pine.
1 people find it helpful
Accommodation's Reply
17 Nov 2025
Dear Valued Guest, Thank you for sharing such a warm review. We’re delighted to hear that your family enjoyed the activities and had a great time during the weekend. It’s wonderful to know that our facilities helped create a memorable day for you and your children. We truly appreciate your kind words and look forward to welcoming you back on your next visit. Regards, Mason Pine Hotel Team
Profile Picture
Joseph T.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
I am really enjoy and comfortable staying here. All the staff are very friendly and helpful. The room's very good. Too bad I only stay here for 1 night. But I definitely will come here again in the future!
1 people find it helpful
Accommodation's Reply
17 Nov 2025
Dear Mr. Joseph T., Thank you for sharing your lovely feedback. We’re glad to hear that you felt comfortable during your stay and that our team made a positive impression. It’s great to know you enjoyed the room as well. We appreciate your kind words and would be very happy to welcome you back for a longer stay in the future. Regards, Mason Pine Hotel Team
T***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 5 week(s) ago
Mason Pine Hotel truly exceeded expectations. The property is impressively wide and beautifully designed, giving a calm resort atmosphere. Everything is spotless and well organized—from the rooms to the common areas. The hotel offers plenty of facilities, including two large swimming pools: one for adults and another that’s safe and fun for children. The overall cleanliness, hospitality, and thoughtful layout make it an ideal destination for both families and couples looking to unwind. Highly recommended for a refreshing staycation or weekend escape.
Read More
Find this review helpful?
Accommodation's Reply
09 Nov 2025
Dear Mr./Mrs. T***n, Thank you for your wonderful review and recommendation. We are delighted to know that you had an exceptional experience and appreciated our resort ambiance, cleanliness, facilities, and hospitality. It’s truly rewarding to hear that both families and couples find Mason Pine Hotel a refreshing place to relax and unwind. We look forward to welcoming you back for another pleasant stay. Regards, Mason Pine Hotel Team
Vebby R.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 week(s) ago
It's really amazing to stay at Mason Pine Hotel, even though it's been two times since I've stayed there. The kids are so happy they don't want to go home. The staff are very friendly and helpful. The rooms are nice, clean and the food is delicious. From afternoon tea to breakfast, it's really great. Thank you very much to Ms. Icha, God willing, I will definitely come back here🙏🤗
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Accommodation's Reply
09 Nov 2025
Dear Ms. Webby R., Thank you for your warm review and for your trust in returning to Mason Pines Hotel. We are delighted to hear that the children enjoyed their time and that you were satisfied with the service, cleanliness of the room and the food we prepared. We appreciate your positive feedback from our team, especially Ms. Isha. We look forward to welcoming you and your family back soon. Best regards, The Mason Pines Hotel Team
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Number of reviews per page
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Overall Ratings & Reviews Mason Pine Hotel Bandung

Traveloka (3,295)
8.9
Very Good
From 3,295 reviews
Provided by travelers on
Cleanliness

9.1

Room Comfort

9.1

Meal

8.8

Location

9.0

Service and Facilites

9.1

People often mention about Mason Pine Hotel Bandung
All
Family Friendly (196)
Ambiance (171)
Hotel Area (168)
Staff Friendliness (156)
Bedroom (153)
Bathroom (144)
Surroundings (138)
Room Space (138)
Activity Option (133)
Accessibility (126)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Mason Pine Hotel Bandung

Number of reviews per page
20
40
Customer reviews
M***A
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 day(s) ago
Kids friendly hotel with lots of activities for children, the food menu is also complete
Translated by Google Icon
See original
Find this review helpful?
Bimo P. A.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 day(s) ago
Kids friendly and comfortable hotel, suitable for staycation with family
Translated by Google Icon
See original
Find this review helpful?
Joice V. K.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 day(s) ago
The hotel is clean, comfortable, the rooms are nice, there are lots of facilities, the kids are really happy.
Translated by Google Icon
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Find this review helpful?
Def E.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 day(s) ago
Quick response and very helpful staff
Find this review helpful?
I***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Kids friendly hotel 🥰 The kids love the spacious swimming pool and there is a children's pool too, not enough for just 1 night here, KL can add breakfast for children, the price can be reduced 😁, overall it's good
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
03 Dec 2025
Dear Saya*a, Thank you for your review. We are glad that the children enjoyed the spacious pool and children's area. We have taken your feedback on the price of children's breakfast into consideration for our next visit. We hope that you and your family will return and enjoy your time at Mason Pine Hotel again. Best regards, The Mason Pine Hotel Team
Translated by Google Icon
See original
M***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Staff very friendly, clean, and comfortable.
Find this review helpful?
Accommodation's Reply
03 Dec 2025
Dear Mr./Mrs. M***i, Thank you for your kind review. We’re pleased to hear that you felt comfortable during your stay and that our team made a friendly impression. Your comments about the cleanliness and comfort are truly appreciated. We look forward to welcoming you again. Regards, Mason Pine Hotel Team
w***d
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
Prime location, cozy ambiance, great food
Find this review helpful?
Accommodation's Reply
03 Dec 2025
Dear Mr./Mrs. W***d, Thank you for taking the time to share your feedback. We’re glad to hear that you enjoyed our location, the comfortable atmosphere, and the food we serve. Your comments mean a lot to us. We hope to welcome you back on your next visit. Regards, Mason Pine Hotel Team
Profile Picture
Mayang K. P.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Perfect service and facilities
2 people find it helpful
Accommodation's Reply
25 Nov 2025
Dear Ibu Mayang K. P., Thank you for sharing your feedback. We’re glad to know that you enjoyed the service and facilities during your stay. It’s always a pleasure to hear that our guests had a satisfying experience. We hope to welcome you back again on your next visit. Regards, Mason Pine Hotel Team
Jessica S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Lots of activities for kids, so they won't get bored.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
03 Dec 2025
Dear Jessica S., Thank you for your review. We are delighted to hear that the hotel's wide range of children's activities kept your little ones entertained and entertained. We look forward to welcoming you and your family back on your next visit. Sincerely, The Mason Pines Hotel Team
Translated by Google Icon
See original
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 3 week(s) ago
The hotel is nice, it is clean and the room has a good view with nice weather. The cons, I booked the hotel together with some of my friends (we booked 5 rooms)- when we asked if there is any place for us to have private yoga, the receptionist asked us to go to Customer Relationship (CR). The CR only give choice to use a small area in the gym to for private yoga with 6 persons (which is not proper and not private) and asked us to rent the room if want to have a proper place 😂😂. Lucky we met a nice guy when came to the gym room, he drive us to use the room beside the sport area (near pine lobby). It is proper and private. Suggestion for the hotel, you need to train your CR to differentiate which one hotel activities for client and client who is looking for event.
Read More
Find this review helpful?
Accommodation's Reply
25 Nov 2025
Dear Mr./Mrs. G***t, Thank you for taking the time to share your experience with us. We’re glad to know that you enjoyed the cleanliness, room view, and comfortable weather during your stay. We also appreciate you mentioning our team member who assisted in providing a proper private space for your yoga session. We will make sure your compliment reaches him. We sincerely apologize for the inconvenience you experienced regarding the initial information about the venue. Your feedback is very helpful, and we will use it to improve the communication and training of our team, especially in distinguishing guest activities from event inquiries. Your input is valuable for our improvement, and we hope to welcome you and your friends again in the future. Regards, Mason Pine Hotel Team
B***e
icon-Leisure
Leisure
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10.0
/10
Reviewed 4 week(s) ago
The hotel is great, perfect for families. It's kid-friendly, with lots of activities for children.
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Accommodation's Reply
21 Nov 2025
Dear B, Thank you for your review. We are delighted to hear that our hotel is family-friendly and provides a fun experience for children through the many activities on offer. We look forward to welcoming you and your family back on your next visit. Best regards, The Mason Pines Hotel Team
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Comfortable and pleasant, good location, child friendly
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Accommodation's Reply
21 Nov 2025
Dear Valued Guest, Thank you for your review. We are delighted to know that the hotel's location, convenient area, and child-friendly facilities provided you with a great experience during your stay. We hope that you and your family will return and enjoy great times together again in the future. Sincerely, The Mason Pines Hotel Team
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S***l
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
This hotel is very pleasant and suitable for family vacations.
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Accommodation's Reply
21 Nov 2025
Dear Mr/Mrs. S***l, Thank you for sharing your pleasant feedback. We’re delighted to hear that you found our hotel suitable for a family vacation. It’s a pleasure to know that your stay was enjoyable. We look forward to welcoming you and your family again in the future. Regards, Mason Pine Hotel Team
Dwi J.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Recommended for kids, comfortable for families, delicious food, lots of choices.
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Accommodation's Reply
21 Nov 2025
Thank you very much for your valuable review, Dwi. We have comfortable facilities for families and children and a menu that caters to all needs. Your kind comments are a great encouragement to us. We look forward to welcoming you back with your family. The entire Mason Pine Hotel team looks forward to welcoming you back again.
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The hotel is nice & comfortable, the facilities are also good for children, the place is cozy.
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1 people find it helpful
Accommodation's Reply
17 Nov 2025
Dear Valued Guest, Thank you for your review. We are so pleased that you enjoyed our hotel and its child-friendly facilities. We also appreciate your comments about the comfortable atmosphere. We hope that you and your family will have the opportunity to stay with us again in the future. Best regards, The Mason Pines Hotel Team
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Sjafudin S.
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Staycation
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10.0
/10
Reviewed 4 week(s) ago
Hopefully its beauty is well maintained.
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Accommodation's Reply
17 Nov 2025
Dear Mr. Sjafudin S., Thank you for your prayers and concern. We are committed to maintaining the beauty of our hotel environment to provide comfort to all our guests. We hope you will return and enjoy our well-maintained atmosphere. Best regards, The Mason Pine Hotel Team
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Place to share your love with your family, come on Saturday or Sunday, your children could spend their whole day enjoying the activities. Thanks, Mason Pine.
1 people find it helpful
Accommodation's Reply
17 Nov 2025
Dear Valued Guest, Thank you for sharing such a warm review. We’re delighted to hear that your family enjoyed the activities and had a great time during the weekend. It’s wonderful to know that our facilities helped create a memorable day for you and your children. We truly appreciate your kind words and look forward to welcoming you back on your next visit. Regards, Mason Pine Hotel Team
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Joseph T.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
I am really enjoy and comfortable staying here. All the staff are very friendly and helpful. The room's very good. Too bad I only stay here for 1 night. But I definitely will come here again in the future!
1 people find it helpful
Accommodation's Reply
17 Nov 2025
Dear Mr. Joseph T., Thank you for sharing your lovely feedback. We’re glad to hear that you felt comfortable during your stay and that our team made a positive impression. It’s great to know you enjoyed the room as well. We appreciate your kind words and would be very happy to welcome you back for a longer stay in the future. Regards, Mason Pine Hotel Team
T***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 5 week(s) ago
Mason Pine Hotel truly exceeded expectations. The property is impressively wide and beautifully designed, giving a calm resort atmosphere. Everything is spotless and well organized—from the rooms to the common areas. The hotel offers plenty of facilities, including two large swimming pools: one for adults and another that’s safe and fun for children. The overall cleanliness, hospitality, and thoughtful layout make it an ideal destination for both families and couples looking to unwind. Highly recommended for a refreshing staycation or weekend escape.
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Accommodation's Reply
09 Nov 2025
Dear Mr./Mrs. T***n, Thank you for your wonderful review and recommendation. We are delighted to know that you had an exceptional experience and appreciated our resort ambiance, cleanliness, facilities, and hospitality. It’s truly rewarding to hear that both families and couples find Mason Pine Hotel a refreshing place to relax and unwind. We look forward to welcoming you back for another pleasant stay. Regards, Mason Pine Hotel Team
Vebby R.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 week(s) ago
It's really amazing to stay at Mason Pine Hotel, even though it's been two times since I've stayed there. The kids are so happy they don't want to go home. The staff are very friendly and helpful. The rooms are nice, clean and the food is delicious. From afternoon tea to breakfast, it's really great. Thank you very much to Ms. Icha, God willing, I will definitely come back here🙏🤗
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Accommodation's Reply
09 Nov 2025
Dear Ms. Webby R., Thank you for your warm review and for your trust in returning to Mason Pines Hotel. We are delighted to hear that the children enjoyed their time and that you were satisfied with the service, cleanliness of the room and the food we prepared. We appreciate your positive feedback from our team, especially Ms. Isha. We look forward to welcoming you and your family back soon. Best regards, The Mason Pines Hotel Team
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