MaxOneHotels.com @ Balikpapan

Hotels
Preferred Partner
8.3
/10
Very Good
7,047 reviews

What Guests Say About Their Stay

Staff Friendliness (206)
Distance To City Center (202)
Room Space (200)
Taste (187)
Verified Traveler
10.0
/ 10
The location is close to shopping centers, the hotel is clean, the staff is friendly, the hotel facilities are complete.
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T***a
8.5
/ 10
Highly recommended, everything is neatly arranged, the service is very good and very helpful, the breakfast is also very delicious.
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Frendy W.
10.0
/ 10
Overall, the staff are friendly, the room is spacious, clean, the bed is comfortable and soft with 4 pillows, the bathroom is clean, the atmosphere is peaceful and comfortable for resting, my favorite hotel while in Balikpapan
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D***i
10.0
/ 10
I am very happy to be able to stay at Maxone, from the beginning we arrived we were welcomed by all the staff, the service was all friendly and good, the rooms were spacious, clean and comfortable.
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puput a.
10.0
/ 10
Wow the best, from the beginning of the confirmation of the place with the super friendly Ms. Vio. Check in without any obstacles, the room has been prepared, check out is very easy and fast. The most important thing is, the management is willing to work together to give my husband a birthday surprise. The cozy room is like a comfortable home, the bathroom is clean, there are many bonuses in the refrigerator, not only can you get water. Thank you very much to Ms. Vio and the management team,
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In the Area
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Jalan MT. Haryono No. 2, Damai, Balikpapan City Center, Balikpapan, Kalimantan Timur, Indonesia, 76114

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
note: hotel was previously named MaxOneHotels.com at Balikpapan Staying at MaxOneHotels.com @ Balikpapan is a good choice when you are visiting Balikpapan City Center. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

What's around MaxOneHotels.com @ Balikpapan

Jalan MT. Haryono No. 2, Damai, Balikpapan City Center, Balikpapan, Kalimantan Timur, Indonesia, 76114
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Lobby MaxOneHotels.com @ Balikpapan
Lobby 2 MaxOneHotels.com @ Balikpapan

Discover More About MaxOneHotels.com @ Balikpapan

note: hotel was previously named MaxOneHotels.com at Balikpapan

Location


Staying at MaxOneHotels.com @ Balikpapan is a good choice when you are visiting Balikpapan City Center.

About MaxOneHotels.com @ Balikpapan

From business event to corporate gathering, MaxOneHotels.com @ Balikpapan provides complete services and facilities that you and your colleagues need.

Have fun with various entertaining facilities for you and the whole family at MaxOneHotels.com @ Balikpapan, a wonderful accommodation for your family holiday.

If you plan to have a long-term stay, staying at MaxOneHotels.com @ Balikpapan is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.

Spa treatment is one of the main features of the hotel. Pamper yourself with the relaxing treatment that rejuvenates you.

Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at MaxOneHotels.com @ Balikpapan.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from MaxOneHotels.com @ Balikpapan exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

MaxOneHotels.com @ Balikpapan is a hotel with great comfort and excellent service according to most hotel's guests.

With all facilities offered, MaxOneHotels.com @ Balikpapan is the right place to stay.

All facilities in MaxOneHotels.com @ Balikpapan

Bar, Cafe and Lounge MaxOneHotels.com @ Balikpapan
Bar, Cafe and Lounge
Swimming Pool MaxOneHotels.com @ Balikpapan
Swimming Pool
Entertainment Facility MaxOneHotels.com @ Balikpapan
Entertainment Facility
Functional Hall MaxOneHotels.com @ Balikpapan
Functional Hall
Lobby MaxOneHotels.com @ Balikpapan
Lobby

Food and Drinks

  • Restaurant with AC
  • A la carte breakfast
  • A la carte dinner
  • A la carte lunch
  • Bar
  • Breakfast
  • Poolside bar
  • Set menu dinner
  • Set menu lunch

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • WiFi in public area

Hotel Services

  • Bellhop
  • Concierge
  • Front desk
  • 24-hour Receptionist
  • Laundry service
  • Limited hours room service
  • Luggage storage
  • Newspaper in lobby

General

  • AC
  • Banquet
  • Non-smoking room
  • Swimming pool
  • Rooftop terrace
  • Smoking area

Business Facilities

  • Business center
  • Computer station
  • Conference room
  • Meeting facilities
  • Projector

Nearby Facilities

  • ATM/Banking
  • Grocery
  • Hair salon
  • Shops
  • Supermarket

In-room Facilities

  • Cable TV
  • Desk
  • Hairdryer
  • Shower
  • TV

Things to Do

  • Children play area
  • Massage
  • Outdoor pool
  • Spa

Accessibilty

  • Accessible parking
  • Wheelchair accessible

Family-friendly Facilities

  • Children pool

Transportation

  • Valet parking

Sports and Recreations

  • Fitness center

Connectivity

  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in MaxOneHotels.com @ Balikpapan

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.

General Check-in Instructions

PERATURAN UNTUK TAMU HOTEL 1. Persiapkan paspor atau kartu pengenal anda untuk verifikasi oleh pihak resepsionis. 2. Hotel berhak meminta deposit pada saat check in. 3. Hal – hal berikut ini tidak diperbolehkan untuk membawa ke lokasi hotel : Hewan, buah durian/lai/cempedak, peralatan listrik untuk keperluan memasak , stimulan, narkotika dan bubuk peledak, bahan kimia berbahaya dan senjata tanpa izin . Hotel berhak untuk segera menyita barang-barang tersebut jika ditemukan di kamar Hotel tanpa pemberitahuan kepada Anda. 4. Praktek prostitusi dan perdagangan manusia tidak diizinkan di hotel. 5. Tamu tidak diperbolehkan bertindak untuk menyinggung atau mengganggu tamu lain dan mengganggu ketertiban umum. 6. Hotel berhak untuk melaporkan kepada pihak berwajib untuk setiap penemuan narkotika, obat-obatan terlarang dan senjata api tanpa izin yang langsung ditemukan di kamar hotel tanpa pemberitahuan kepada Anda. 7. Hotel tidak akan bertanggung jawab kepada tamu apabila terjadi kecelakaan atau cedera 8. Setiap kehilangan & Kerusakan di kamar akan dikenakan biaya oleh pihak Hotel.. 9. Hotel tidak bertanggungjawab atas tindakan hukum yang disebabkan oleh barang-barang milik tamu 10. Tempat tidur tidak diperbolehkan diletakkan di lantai, hotel akan mengenakan biaya tambahan kepada tamu sebesar Rp. 300.000. 10. Kehilangan Kunci kartu kamar akan dikenakan biaya Rp. 50.000,-/ Kartu. 11. Tamu dilarang merokok di ruangan kamar bebas rokok, pelanggaran larangan tersebut dikenakan denda sebesar Rp 1.000.000,- 12. Request Kamar Smoking Dan Non Smoking , City View , Room Berdekatan atau Room Selantai , Sesuai Ketersediaan pada saat check in HOTEL GUEST REGULATIONS 1.Prepare your passport or identification document for verification by the front desk. 2. Guest might be required to place an advanced deposit. 3. The below items are prohibited inside the hotel : Animals, durian/lai/cempedak fruit, electronic equipment for cooking, All sort of Narcotics drugs related, explosive powder, dangerous chemical and any weapon/gun without permit. The hotel has the right to confiscate the mentioned items if found in guest room without any notification. 4. Prostitution practice and human trafficking is prohibited in the hotel. 5. Guest are prohibited to act in any way which can caused disturbance to public order. 6. Hotel has the right to inform the authorities without prior notifications if drugs or narcotics related and non -permit weapon are found in the guest room. 7. Hotel will not be held responsible for any accident or injury of guest 8. Any loss & Breakage in the room will be charged by Hotel. 9. Hotel will not be responsible for any criminal act caused by the mentioned items belonging to the guest. 10. Beds are not allowed to be place on the floor, the hotel will charge to guest as Extra Bed idr. 300.000,- 11. Lost Keycard will be charged idr. 50.000,-/card 12. Guest are prohibited smoking in non smoking room, violation of the prohibition is subject to a fine of idr. 1.000.000,- 13. Request Smoking Room Or Non Smoking Room , City View , Close Room , Base On Availability Upon Check in
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at MaxOneHotels.com @ Balikpapan
115
Number of floors in MaxOneHotels.com @ Balikpapan
8
Another facilities in MaxOneHotels.com @ Balikpapan
Restaurant with AC, A la carte breakfast, A la carte dinner, A la carte lunch, Bar

Frequently asked question in MaxOneHotels.com @ Balikpapan

What are available facilities at MaxOneHotels.com @ Balikpapan?
There are top facilites at MaxOneHotels.com @ Balikpapan such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at MaxOneHotels.com @ Balikpapan?
The standard check-in time at MaxOneHotels.com @ Balikpapan is starting from From 14:00 while the latest check-out time is at Before 12:00
Does MaxOneHotels.com @ Balikpapan provide breakfast?
Yes, MaxOneHotels.com @ Balikpapan provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
How many stars does MaxOneHotels.com @ Balikpapan have?
MaxOneHotels.com @ Balikpapan is a 3.0-star hotel.
How many floors does MaxOneHotels.com @ Balikpapan have?
MaxOneHotels.com @ Balikpapan has 8 floors.
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More Reviews from Other Guests in MaxOneHotels.com @ Balikpapan

8.4
Very Good
From 7,042 reviews
Provided by travelers on
Cleanliness

8.6

Room Comfort

8.5

Meal

8.4

Location

8.6

Service and Facilites

8.5

People often mention about MaxOneHotels.com @ Balikpapan
All
Keramahan Staff (133)
Suasana (125)
Jarak ke Pusat Kota (123)
Ukuran Kamar (123)
Kamar Tidur (123)
Rasa (121)
Ramah Keluarga (112)
Area Hotel (111)
Variasi (109)
Kamar Mandi (102)
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Traveler Reviews MaxOneHotels.com @ Balikpapan

Number of reviews per page
20
40
Customer reviews
Maulana B. H.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 day(s) ago
The front office staff, Kak Hana, was very helpful. The service at check-in was excellent, as was the service from the other staff. Thank you.
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Accommodation's Reply
20 Dec 2025
Dear Ms. Maulana, Max wishes you a wonderful day! Thank you for staying with us and for your positive feedback on our facilities and services. We are delighted that you had a positive and memorable experience, especially from Hana at the reception counter. We all welcome you back to Max One Balikpapan. Wishing you happiness and cheerfulness always. General Manager
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A***y
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 day(s) ago
I've stayed here twice... if you're looking for a nice hotel, not too expensive and fairly close to the city center and malls in Balikpapan, this hotel could be the answer.
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1 people find it helpful
Accommodation's Reply
20 Dec 2025
Dear Valued Guest, Thank you for choosing to stay with us at Maxzone Balikpapan Hotel and for recommending our hotel as a memorable experience. With our excellent location near the city center, shopping malls, and the airport, we are delighted to welcome you back to Maxzone Balikpapan Hotel once again. We wish you a pleasant and enjoyable stay. General Manager
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E***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 day(s) ago
Recommended staycation, strategic location close to all places in Balikpapan
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1 people find it helpful
Accommodation's Reply
20 Dec 2025
Dear valued guest, Max wishes you a wonderful day. Thank you for staying with us, and we are delighted that you had a great experience with our staff, facilities, and location. We look forward to welcoming you back to Max One Balikpapan again. Wishing you happiness and cheerfulness always. General Manager
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Royin T. P.
icon-origin-TRAVELOKA
8.7
/10
Reviewed 1 week(s) ago
the sound is less soundproof because the floor is not carpeted
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Accommodation's Reply
20 Dec 2025
Dear Mr. Royin, Max wishes you a pleasant and enjoyable stay. Thank you for staying with us and for reviewing your experience. We appreciate your feedback and will use it to improve our services in the future. We look forward to welcoming you back to Max One Balikpapan again. Have a wonderful and enjoyable stay! General Manager
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A***y
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
The food is delicious... The room is clean, the AC is really cold, the room is nice... It's also complete with Netflix, it's really nice for relaxing and getting rid of fatigue after working far away hehe thank you for having me
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Accommodation's Reply
20 Dec 2025
Dear Valued Guest, Max wishes you a wonderful day! Thank you for staying with us and for reviewing your experience. We are delighted to hear that you enjoyed our facilities and services, especially the in-room amenities and the food we served. Our goal is to take care of every guest who stays with us. We hope to welcome you back to Max One Balikpapan for a relaxing break after a long day. Wishing you happiness and cheerfulness always. General Manager
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Muhammad I.
icon-origin-TRAVELOKA
7.4
/10
Reviewed 1 week(s) ago
Check-in took a very long time, I waited almost 2 hours to get a room
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1 people find it helpful
Accommodation's Reply
20 Dec 2025
Dear Mr. Muhammad, Max Hotel wishes you a wonderful and happy day! Thank you for your stay at our hotel and for reviewing your experience. We greatly appreciate and acknowledge your feedback and will take it into consideration immediately. Therefore, we apologize for any inconvenience that may have occurred. We hope to welcome you back to Max Hotel One Balikpapan again. Wishing you happiness and good health always. General Manager
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Verified Traveler
icon-origin-TRAVELOKA
8.5
/10
Reviewed 1 week(s) ago
Friendly service, cleanliness is good and maintained, breakfast is varied.
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Accommodation's Reply
20 Dec 2025
Dear Valued Guest, Max wishes you a wonderful day! Thank you for staying with us and for rating our facilities and services. We are delighted that you had a positive experience. We all welcome you back to Max One Balikpapan. Wishing you happiness and cheerfulness always. General Manager
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Taufan R.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Good, good atmosphere, good food.
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Accommodation's Reply
20 Dec 2025
Dear Mr. Taofan, Max wishes you a wonderful day! Thank you for staying with us, and we are delighted that you had a great experience with our staff, facilities, and food. We hope to welcome you back to Max One Balikpapan again. Wishing you happiness and cheerfulness always. General Manager
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Iin D. S.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
It's definitely recommended. This time I tried Maxone's staycation and it turned out to be worth it.
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Accommodation's Reply
11 Dec 2025
Dear Mrs. Yin, Max wishes you a happy day! Thank you for staying with us at Max One Balikpapan. We are delighted that you enjoyed your stay with us. Our commitment is to create a pleasant atmosphere with friendly service and facilities that pamper every guest. We look forward to welcoming you back to Max One Balikpapan again. Wishing you happiness and cheerfulness always. General Manager
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H***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The hotel staff is very friendly, the rooms are clean, the food is delicious too.
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1 people find it helpful
Accommodation's Reply
03 Dec 2025
Max wishes you a bright and happy day! Thank you for choosing to stay with us and for taking the time to share your feedback about our facilities and services. We are glad you had a wonderful and memorable experience and would highly recommend our hotel. We will share your feedback with all our staff as well. We look forward to welcoming you back to MaxOne Balikpapan. Stay bright and cheerful always. General Manager
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M***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.9
/10
Reviewed 3 week(s) ago
For the room, it's okay, it's still in the city area, access to everywhere is easy, but what's a bit difficult is that when we leave the room, we are only given one key, so it's a bit difficult to go up the stairs of the hotel, we have to go to the reception first to get to the room, so it's a bit complicated in my opinion. And if we go out for a while, the room doesn't cool down when we enter or return to the room.
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Accommodation's Reply
03 Dec 2025
Max wishes you a bright and happy day! Thank you for choosing to stay with us at Maxone Balikpapan. We are very grateful for your feedback. For your next visit, we will provide you with an additional room key. We look forward to welcoming you and taking good care of you. Stay bright and cheerful always. General Manager
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R***I
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Highly recommended! ❤️ God willing, I will go to Maxone again.. 🤗
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Accommodation's Reply
27 Nov 2025
Max wishes you a bright and happy day! Thank you for choosing to stay with us and for taking the time to share your feedback about our facilities and services. We are glad you had a wonderful and memorable experience and would highly recommend our hotel. We will share your feedback with all our staff as well. We look forward to welcoming you back to MaxOne Balikpapan. Stay bright and cheerful always. General Manager
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Verified Traveler
icon-origin-TRAVELOKA
6.2
/10
Reviewed 4 week(s) ago
I often stay here, but this time I was disappointed, the sheets weren't changed, the room smelled of cigarette smoke, even though I had requested no smoking, but the information was that the rooms were full so that was the only room left :(, hopefully the next time it won't be disappointing again
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1 people find it helpful
Accommodation's Reply
27 Nov 2025
Max, wish you a bright and cheerful day! Thank you for sharing your experience after your stay with us. We appreciate all your comments and suggestions and will definitely take them into consideration. We apologize for the inconvenience and will definitely evaluate and improve your experience. We sincerely hope to welcome you back to MaxOne Balikpapan and provide you with warm care. Be bright and cheerful, General Manager.
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J***o
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
The hotel is big and spacious, there is an ATM in front.
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Accommodation's Reply
18 Nov 2025
Dear Mr. Joko, Max wishes you a bright and happy day! Thank you for staying with us and reviewing your experience. We look forward to welcoming you back to Maxzone Balikpapan. Stay bright and cheerful always. General Manager
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e***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
A very strategic hotel, close to malls and various culinary options. I've stayed twice in a bunk bed room, which is perfect for families with young children.
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Accommodation's Reply
18 Nov 2025
Dear Ms. Erika, Max wishes you a bright and cheerful day! Thank you for choosing to stay with us again and for rating our facilities and services. We are very glad that you had a wonderful and unforgettable experience with your beloved family. We are all honored to welcome you and your family for the third time at MaxOne Balikpapan. Stay bright and cheerful always. General Manager
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H***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
The hotel staff is very friendly, so don't hesitate to ask questions. And the rooms are always clean.
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Accommodation's Reply
18 Nov 2025
Dear Ms. Helda, Max wishes you a bright and cheerful day! Thank you for using our service and taking the time to share your impressions about our facilities and services. We are very glad that you had a pleasant and memorable experience. We will share your comments with all our staff. We are very happy to wait and welcome you back to MaxOne Balikpapan. Stay bright and cheerful always. General Manager
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Verified Traveler
icon-origin-TRAVELOKA
5.0
/10
Reviewed 6 week(s) ago
My ID card had to be confiscated, and I felt unsafe and uncomfortable. The room I booked was non-smoking, but it smelled of cigarettes and had an ashtray.
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Accommodation's Reply
18 Nov 2025
Dear Guest, Max wishes you a bright and cheerful day! Thank you for staying with us and reviewing your experience. We appreciate and appreciate your feedback. We apologize for the inconvenience caused. We request a valid ID card for every registration and will return it immediately after the registration is completed. We apologize for the inconvenience caused and will check again soon. We sincerely hope to welcome you back to MaxOne Balikpapan and to provide you with good service again. Bright and cheerful. General Manager
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Sella 1.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 6 week(s) ago
I always stay at this hotel and it's my regular hotel. The hotel staff are friendly and kind. The hotel is clean and has complete facilities, but please pay attention. The AC in the room I stayed in was not cold so I didn't get a good night's sleep and didn't get enough sleep because the AC in the room wasn't cold. I slept until I was sweating and didn't have a comfortable rest. Please pay attention to the facilities in each room. I want to complain but it's already midnight. Surely the technicians have already rested. Thank you Sis I often get rooms with AC that aren't cold.
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Accommodation's Reply
13 Nov 2025
Dear Ms. Sella, Max wishes you a bright and cheerful day! Thank you for your review. We are very sorry to hear that your stay at MaxOne Balikpapan Hotel was not satisfactory, especially regarding the air conditioning in your room not working properly. We apologize for the inconvenience caused. Your feedback is very important to us and we will follow up with the relevant team to evaluate and make improvements immediately. The hotel's technicians are available 24 hours a day to resolve any complaints submitted to us. If there is a complaint about guest satisfaction, it is our first priority, and we are committed to continuously improving the quality of our services and facilities. We hope that you will give us the opportunity to prove our development in the future. We welcome you to MaxOne Balikpapan and will always take care of you. Thank you. Bright and cheerful. General Manager
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Muhammad Y.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Strategic location and good service
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Accommodation's Reply
04 Nov 2025
Dear Mr. Muhammad Wai, Max wishes you a bright and happy day! Thank you for staying with us and for your kind review. We look forward to welcoming you back to Maxone Balikpapan. Stay bright and cheerful always. General Manager
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M***M
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
It was a great stay at this hotel. The staff was friendly, the food was delicious, and the menu was varied. I will definitely stay at this hotel again next time.👍👍👍
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Accommodation's Reply
04 Nov 2025
Max wishes you a bright and happy day! Thank you for staying with us and taking the time to share your feedback on our facilities and services. We are pleased to hear that you had a pleasant and memorable experience. We look forward to welcoming you back to MaxOne Balikpapan. Stay bright and cheerful always. General Manager
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Number of reviews per page
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Exterior 4 MaxOneHotels.com @ Balikpapan

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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.4
Very Good
From 7,042 reviews
Provided by travelers on
Cleanliness

8.6

Room Comfort

8.5

Meal

8.4

Location

8.6

Service and Facilites

8.5

People often mention about MaxOneHotels.com @ Balikpapan
All
Keramahan Staff (133)
Suasana (125)
Jarak ke Pusat Kota (123)
Ukuran Kamar (123)
Kamar Tidur (123)
Rasa (121)
Ramah Keluarga (112)
Area Hotel (111)
Variasi (109)
Kamar Mandi (102)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews MaxOneHotels.com @ Balikpapan

Number of reviews per page
20
40
Customer reviews
Maulana B. H.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 day(s) ago
The front office staff, Kak Hana, was very helpful. The service at check-in was excellent, as was the service from the other staff. Thank you.
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Accommodation's Reply
20 Dec 2025
Dear Ms. Maulana, Max wishes you a wonderful day! Thank you for staying with us and for your positive feedback on our facilities and services. We are delighted that you had a positive and memorable experience, especially from Hana at the reception counter. We all welcome you back to Max One Balikpapan. Wishing you happiness and cheerfulness always. General Manager
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A***y
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 day(s) ago
I've stayed here twice... if you're looking for a nice hotel, not too expensive and fairly close to the city center and malls in Balikpapan, this hotel could be the answer.
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1 people find it helpful
Accommodation's Reply
20 Dec 2025
Dear Valued Guest, Thank you for choosing to stay with us at Maxzone Balikpapan Hotel and for recommending our hotel as a memorable experience. With our excellent location near the city center, shopping malls, and the airport, we are delighted to welcome you back to Maxzone Balikpapan Hotel once again. We wish you a pleasant and enjoyable stay. General Manager
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E***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 day(s) ago
Recommended staycation, strategic location close to all places in Balikpapan
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1 people find it helpful
Accommodation's Reply
20 Dec 2025
Dear valued guest, Max wishes you a wonderful day. Thank you for staying with us, and we are delighted that you had a great experience with our staff, facilities, and location. We look forward to welcoming you back to Max One Balikpapan again. Wishing you happiness and cheerfulness always. General Manager
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Royin T. P.
icon-origin-TRAVELOKA
8.7
/10
Reviewed 1 week(s) ago
the sound is less soundproof because the floor is not carpeted
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Accommodation's Reply
20 Dec 2025
Dear Mr. Royin, Max wishes you a pleasant and enjoyable stay. Thank you for staying with us and for reviewing your experience. We appreciate your feedback and will use it to improve our services in the future. We look forward to welcoming you back to Max One Balikpapan again. Have a wonderful and enjoyable stay! General Manager
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A***y
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
The food is delicious... The room is clean, the AC is really cold, the room is nice... It's also complete with Netflix, it's really nice for relaxing and getting rid of fatigue after working far away hehe thank you for having me
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Accommodation's Reply
20 Dec 2025
Dear Valued Guest, Max wishes you a wonderful day! Thank you for staying with us and for reviewing your experience. We are delighted to hear that you enjoyed our facilities and services, especially the in-room amenities and the food we served. Our goal is to take care of every guest who stays with us. We hope to welcome you back to Max One Balikpapan for a relaxing break after a long day. Wishing you happiness and cheerfulness always. General Manager
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Muhammad I.
icon-origin-TRAVELOKA
7.4
/10
Reviewed 1 week(s) ago
Check-in took a very long time, I waited almost 2 hours to get a room
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Accommodation's Reply
20 Dec 2025
Dear Mr. Muhammad, Max Hotel wishes you a wonderful and happy day! Thank you for your stay at our hotel and for reviewing your experience. We greatly appreciate and acknowledge your feedback and will take it into consideration immediately. Therefore, we apologize for any inconvenience that may have occurred. We hope to welcome you back to Max Hotel One Balikpapan again. Wishing you happiness and good health always. General Manager
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Verified Traveler
icon-origin-TRAVELOKA
8.5
/10
Reviewed 1 week(s) ago
Friendly service, cleanliness is good and maintained, breakfast is varied.
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Accommodation's Reply
20 Dec 2025
Dear Valued Guest, Max wishes you a wonderful day! Thank you for staying with us and for rating our facilities and services. We are delighted that you had a positive experience. We all welcome you back to Max One Balikpapan. Wishing you happiness and cheerfulness always. General Manager
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Taufan R.
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10.0
/10
Reviewed 2 week(s) ago
Good, good atmosphere, good food.
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Accommodation's Reply
20 Dec 2025
Dear Mr. Taofan, Max wishes you a wonderful day! Thank you for staying with us, and we are delighted that you had a great experience with our staff, facilities, and food. We hope to welcome you back to Max One Balikpapan again. Wishing you happiness and cheerfulness always. General Manager
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Iin D. S.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
It's definitely recommended. This time I tried Maxone's staycation and it turned out to be worth it.
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Accommodation's Reply
11 Dec 2025
Dear Mrs. Yin, Max wishes you a happy day! Thank you for staying with us at Max One Balikpapan. We are delighted that you enjoyed your stay with us. Our commitment is to create a pleasant atmosphere with friendly service and facilities that pamper every guest. We look forward to welcoming you back to Max One Balikpapan again. Wishing you happiness and cheerfulness always. General Manager
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H***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The hotel staff is very friendly, the rooms are clean, the food is delicious too.
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Accommodation's Reply
03 Dec 2025
Max wishes you a bright and happy day! Thank you for choosing to stay with us and for taking the time to share your feedback about our facilities and services. We are glad you had a wonderful and memorable experience and would highly recommend our hotel. We will share your feedback with all our staff as well. We look forward to welcoming you back to MaxOne Balikpapan. Stay bright and cheerful always. General Manager
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M***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.9
/10
Reviewed 3 week(s) ago
For the room, it's okay, it's still in the city area, access to everywhere is easy, but what's a bit difficult is that when we leave the room, we are only given one key, so it's a bit difficult to go up the stairs of the hotel, we have to go to the reception first to get to the room, so it's a bit complicated in my opinion. And if we go out for a while, the room doesn't cool down when we enter or return to the room.
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Accommodation's Reply
03 Dec 2025
Max wishes you a bright and happy day! Thank you for choosing to stay with us at Maxone Balikpapan. We are very grateful for your feedback. For your next visit, we will provide you with an additional room key. We look forward to welcoming you and taking good care of you. Stay bright and cheerful always. General Manager
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R***I
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Highly recommended! ❤️ God willing, I will go to Maxone again.. 🤗
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Accommodation's Reply
27 Nov 2025
Max wishes you a bright and happy day! Thank you for choosing to stay with us and for taking the time to share your feedback about our facilities and services. We are glad you had a wonderful and memorable experience and would highly recommend our hotel. We will share your feedback with all our staff as well. We look forward to welcoming you back to MaxOne Balikpapan. Stay bright and cheerful always. General Manager
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Verified Traveler
icon-origin-TRAVELOKA
6.2
/10
Reviewed 4 week(s) ago
I often stay here, but this time I was disappointed, the sheets weren't changed, the room smelled of cigarette smoke, even though I had requested no smoking, but the information was that the rooms were full so that was the only room left :(, hopefully the next time it won't be disappointing again
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Accommodation's Reply
27 Nov 2025
Max, wish you a bright and cheerful day! Thank you for sharing your experience after your stay with us. We appreciate all your comments and suggestions and will definitely take them into consideration. We apologize for the inconvenience and will definitely evaluate and improve your experience. We sincerely hope to welcome you back to MaxOne Balikpapan and provide you with warm care. Be bright and cheerful, General Manager.
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J***o
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
The hotel is big and spacious, there is an ATM in front.
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Accommodation's Reply
18 Nov 2025
Dear Mr. Joko, Max wishes you a bright and happy day! Thank you for staying with us and reviewing your experience. We look forward to welcoming you back to Maxzone Balikpapan. Stay bright and cheerful always. General Manager
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e***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
A very strategic hotel, close to malls and various culinary options. I've stayed twice in a bunk bed room, which is perfect for families with young children.
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Accommodation's Reply
18 Nov 2025
Dear Ms. Erika, Max wishes you a bright and cheerful day! Thank you for choosing to stay with us again and for rating our facilities and services. We are very glad that you had a wonderful and unforgettable experience with your beloved family. We are all honored to welcome you and your family for the third time at MaxOne Balikpapan. Stay bright and cheerful always. General Manager
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H***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
The hotel staff is very friendly, so don't hesitate to ask questions. And the rooms are always clean.
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Accommodation's Reply
18 Nov 2025
Dear Ms. Helda, Max wishes you a bright and cheerful day! Thank you for using our service and taking the time to share your impressions about our facilities and services. We are very glad that you had a pleasant and memorable experience. We will share your comments with all our staff. We are very happy to wait and welcome you back to MaxOne Balikpapan. Stay bright and cheerful always. General Manager
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Verified Traveler
icon-origin-TRAVELOKA
5.0
/10
Reviewed 6 week(s) ago
My ID card had to be confiscated, and I felt unsafe and uncomfortable. The room I booked was non-smoking, but it smelled of cigarettes and had an ashtray.
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Accommodation's Reply
18 Nov 2025
Dear Guest, Max wishes you a bright and cheerful day! Thank you for staying with us and reviewing your experience. We appreciate and appreciate your feedback. We apologize for the inconvenience caused. We request a valid ID card for every registration and will return it immediately after the registration is completed. We apologize for the inconvenience caused and will check again soon. We sincerely hope to welcome you back to MaxOne Balikpapan and to provide you with good service again. Bright and cheerful. General Manager
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Sella 1.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 6 week(s) ago
I always stay at this hotel and it's my regular hotel. The hotel staff are friendly and kind. The hotel is clean and has complete facilities, but please pay attention. The AC in the room I stayed in was not cold so I didn't get a good night's sleep and didn't get enough sleep because the AC in the room wasn't cold. I slept until I was sweating and didn't have a comfortable rest. Please pay attention to the facilities in each room. I want to complain but it's already midnight. Surely the technicians have already rested. Thank you Sis I often get rooms with AC that aren't cold.
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Accommodation's Reply
13 Nov 2025
Dear Ms. Sella, Max wishes you a bright and cheerful day! Thank you for your review. We are very sorry to hear that your stay at MaxOne Balikpapan Hotel was not satisfactory, especially regarding the air conditioning in your room not working properly. We apologize for the inconvenience caused. Your feedback is very important to us and we will follow up with the relevant team to evaluate and make improvements immediately. The hotel's technicians are available 24 hours a day to resolve any complaints submitted to us. If there is a complaint about guest satisfaction, it is our first priority, and we are committed to continuously improving the quality of our services and facilities. We hope that you will give us the opportunity to prove our development in the future. We welcome you to MaxOne Balikpapan and will always take care of you. Thank you. Bright and cheerful. General Manager
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Muhammad Y.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Strategic location and good service
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Accommodation's Reply
04 Nov 2025
Dear Mr. Muhammad Wai, Max wishes you a bright and happy day! Thank you for staying with us and for your kind review. We look forward to welcoming you back to Maxone Balikpapan. Stay bright and cheerful always. General Manager
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M***M
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
It was a great stay at this hotel. The staff was friendly, the food was delicious, and the menu was varied. I will definitely stay at this hotel again next time.👍👍👍
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Accommodation's Reply
04 Nov 2025
Max wishes you a bright and happy day! Thank you for staying with us and taking the time to share your feedback on our facilities and services. We are pleased to hear that you had a pleasant and memorable experience. We look forward to welcoming you back to MaxOne Balikpapan. Stay bright and cheerful always. General Manager
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