Pesona Alam Resort & Spa

8.8
/10
Very Good
12,882 reviews

What Guests Say About Their Stay

Staff Friendliness (242)
Ambiance (235)
Bedroom (230)
Hotel Area (229)
A***n
10.0
/ 10
The hotel facilities are complete, there is a free EV charger available when checking in at this Pesona Alam hotel and ample parking, all the staff are very friendly and very helpful, it is recommended to stay overnight at this hotel, it is also friendly for those bringing toddlers.
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K***A
10.0
/ 10
The service is good, the hotel area is very clean, there is a mini zoo and a playground for children, the breakfast menu is also extensive and delicious, I was quite satisfied with my 2-night staycation here.
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K***a
8.5
/ 10
Very comfortable! The atmosphere is cool and fresh, the rooms are always clean, and the service is friendly. I've become a regular, this is my fifth time staying here, and it's always been a pleasure.
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T***a
10.0
/ 10
I've stayed here several times with my family and it never disappoints. The facilities are very complete, and the atmosphere is beautiful and pleasant. It's perfect for a family vacation with small children.
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A***i
10.0
/ 10
So peaceful, worth it for the price and an amazing stay experience, from all aspects it was very good.
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In the Area
See Map
Jl. Taman Safari No 101, Desa Cibeureum,Kecamatan Cisarua, Puncak, Cisarua, Puncak, Jawa Barat, Indonesia, 16750

Main Facilities

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AC
Swimming Pool
Restaurant
24-Hour Front Desk
Parking
Elevator
WiFi
Pesona Alam Resort & Spa is located in area / city Cisarua. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

What's around Pesona Alam Resort & Spa

Jl. Taman Safari No 101, Desa Cibeureum,Kecamatan Cisarua, Puncak, Cisarua, Puncak, Jawa Barat, Indonesia, 16750
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Lobby Pesona Alam Resort & Spa
Exterior 2 Pesona Alam Resort & Spa

Discover More About Pesona Alam Resort & Spa

Overview of Pesona Alam Resort & Spa

Pesona Alam Resort & Spa offers a tranquil escape nestled amidst lush greenery, providing a serene atmosphere for relaxation and rejuvenation. The resort's design blends seamlessly with the natural surroundings, creating a harmonious and inviting space. The neighbourhood exudes a peaceful vibe, offering a welcome respite from the hustle and bustle of city life. While secluded, Pesona Alam Resort & Spa maintains accessibility to nearby landmarks and attractions, making it an ideal base for exploring the region. Public transport options are available, providing convenient connections to major city areas. Pesona Alam Resort & Spa distinguishes itself through its commitment to comfort, offering a blend of modern amenities and traditional Indonesian hospitality.

Pesona Alam Resort & Spa

, with booking prices starting from - per room, per night, provides a comfortable and convenient stay for your trip.

Pesona Alam Resort & Spa Facilities

Featuring 186 rooms in total, Pesona Alam Resort & Spa offers well-equipped spaces and thoughtful amenities to ensure a smooth guest experience.

Families will appreciate the spacious rooms and kid-friendly activities, while digital nomads can take advantage of the high-speed Wi-Fi and dedicated workspaces. Groups can enjoy the communal areas and on-site dining options, and leisure travellers can unwind by the pool or indulge in spa treatments.

The accommodation provides a range of facilities and amenities for guests, including AC, Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi.

Rooms are designed for ultimate comfort, featuring reliable Wi-Fi, comfortable workspaces, plush bedding, and well-appointed bathrooms. In-room conveniences include tea and coffee-making facilities, ensuring a relaxing and enjoyable stay.

All of these facilities are included within -, which covers tax and other fees, ensuring a safe and comfortable experience throughout your stay.

What to Expect When Staying at Pesona Alam Resort & Spa

Expect a quiet and relaxing ambience at Pesona Alam Resort & Spa, perfect for those seeking a peaceful getaway. Mornings are typically serene, with guests enjoying breakfast amidst the tranquil surroundings. Evenings offer a chance to unwind with a drink at the bar or enjoy a leisurely dinner. The common spaces are designed for relaxation and socialising, providing a welcoming atmosphere for all guests.

The hotel often offers activities such as guided nature walks and cultural tours, allowing guests to immerse themselves in the local environment. Upon check-in, guests can expect a warm welcome and efficient service. It's customary to show respect for local traditions and customs, and dressing modestly when visiting religious sites is always appreciated.

How to Get to Pesona Alam Resort & Spa

The nearest major international airport is located approximately an hour away by car. Affordable bus connections are available to the city centre, providing a budget-friendly transportation option. Taxis and ride-sharing services are readily available, offering a convenient way to reach the hotel from the airport or other locations. The journey from the airport typically takes around 30-60 minutes by taxi, depending on traffic conditions.

Food Near Pesona Alam Resort & Spa

Pesona Alam Resort & Spa typically provides a complimentary breakfast for guests, offering a selection of local and international dishes. Some rooms may include kitchen or self-catering options, allowing guests to prepare their own meals. Nearby, you'll find a variety of cafs and restaurants serving traditional Indonesian cuisine and international fare. Convenience stores are also located within easy reach, providing snacks and essential items.

Be sure to try local specialities such as Nasi Goreng (fried rice) and Gado-Gado (Indonesian salad with peanut sauce), which are available at budget-friendly prices. For a mid-range dining experience, explore the restaurants offering fresh seafood and grilled meats.

Things to Do Around Pesona Alam Resort & Spa

Explore the surrounding area and discover a wealth of attractions, including a historic temple showcasing intricate architecture and a lively night market offering local crafts and street food. A riverside park provides a scenic spot for a leisurely stroll or picnic. For a one-day walkable highlights tour, start with a visit to the temple, followed by a stroll through the park and an evening exploring the night market. A two-day extended stay could include a day trip to a nearby cultural village and a relaxing afternoon at a local spa.

Daytime activities include hiking in the surrounding hills and visiting local art galleries. In the evening, enjoy traditional dance performances or relax at a rooftop bar with panoramic views.

Why Pesona Alam Resort & Spa is Popular Among Travellers

Pesona Alam Resort & Spa is popular among travellers for its affordability, convenient location, and tranquil atmosphere. Repeat visitors often appreciate the friendly staff, comfortable rooms, and the opportunity to reconnect with nature. The hotel offers excellent value for money, providing a unique and memorable experience for all guests.

Tips for First-Time Visitors

For families, consider booking a spacious suite with a separate living area. Couples may prefer a room with a balcony overlooking the gardens. When packing, remember to bring light, breathable clothing suitable for the tropical climate. An adaptor may be needed for electronic devices. It's also a good idea to pack insect repellent and sunscreen.

Familiarise yourself with basic Indonesian phrases, as this will be greatly appreciated by the locals. Be aware of local customs and traditions, and always ask for permission before taking photographs of people. The most common language spoken is Indonesian, but English is widely understood in tourist areas.

Best Time to Stay at Pesona Alam Resort & Spa

The best time to stay at Pesona Alam Resort & Spa depends on your preferences. The peak season is typically during the summer months, when the weather is warm and sunny. However, this is also the busiest and most expensive time to visit. The off-peak season offers lower prices and fewer crowds, but the weather may be less predictable. The shoulder seasons (spring and autumn) offer a good balance of pleasant weather and reasonable prices.

Consider planning your visit around local events and festivals, such as the annual cultural festival, which showcases traditional music, dance, and crafts. For budget-conscious travellers, the quieter times of year offer the best deals on accommodation and flights.

If you have any inquiries about Traveloka products (Flight, Hotel, Travel Activities, and so on) or any booking issue, contact the Customer Service team for assistance.

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A reliable app for all my travel needs. Every complaint was handled professionally, and I was really satisfied with the compensation given for a minor error.
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All facilities in Pesona Alam Resort & Spa

Swimming Pool Pesona Alam Resort & Spa
Swimming Pool
Entertainment Facility Pesona Alam Resort & Spa
Entertainment Facility
Fitness Center Pesona Alam Resort & Spa
Fitness Center
Functional Hall Pesona Alam Resort & Spa
Functional Hall
Lobby Pesona Alam Resort & Spa
Lobby

Public Facilities

  • Parking
  • Elevator
  • 24-hour room service
  • Restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Things to Do

  • Fitness center
  • Garden
  • Massage
  • Outdoor pool
  • Outdoor pool
  • Spa

General

  • AC
  • Ballroom
  • Non-smoking room
  • Smoking area
  • Terrace

Hotel Services

  • Bellhop
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage

In-room Facilities

  • Cable TV
  • Hairdryer
  • Minibar
  • Shower
  • TV

Food and Drinks

  • A la carte dinner
  • A la carte lunch
  • Breakfast

Family-friendly Facilities

  • Kids club
  • Children pool

Transportation

  • Bicycle rental
  • Secure parking

Business Facilities

  • Conference room
  • Meeting facilities

Sports and Recreations

  • Fitness center
  • Table tennis

Accessibilty

  • Wheelchair accessible

Nearby Facilities

  • ATM/Banking

Connectivity

  • Free WiFi

Accommodation Policy & General Information in Pesona Alam Resort & Spa

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

General Check-in Instructions

Deposit is needed IDR 350.000 (accepts cash, debit or credit card).

Deposit

Deposit IDR 350,000 is required upon check-in. The accommodation accepts cash, debit or credit card.
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General Information

Popular Facilities
AC, Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 15:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Pesona Alam Resort & Spa
186
Number of floors in Pesona Alam Resort & Spa
5
Another facilities in Pesona Alam Resort & Spa
24-hour room service, Room service, Safety deposit box, WiFi in public area, Fitness center

Frequently asked question in Pesona Alam Resort & Spa

What are available facilities at Pesona Alam Resort & Spa?
There are top facilites at Pesona Alam Resort & Spa such as AC, Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Pesona Alam Resort & Spa?
The standard check-in time at Pesona Alam Resort & Spa is starting from From 15:00 while the latest check-out time is at Before 12:00
Does Pesona Alam Resort & Spa provide breakfast?
Yes, Pesona Alam Resort & Spa provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
How many stars does Pesona Alam Resort & Spa have?
Pesona Alam Resort & Spa is a 4.0-star hotel.
How many floors does Pesona Alam Resort & Spa have?
Pesona Alam Resort & Spa has 5 floors.
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More Reviews from Other Guests in Pesona Alam Resort & Spa

Overall Ratings & Reviews Pesona Alam Resort & Spa

Traveloka (12,846)
Other sources (36)
8.8
Very Good
From 12,846 reviews
Provided by travelers on
Cleanliness

9.0

Room Comfort

9.0

Meal

8.7

Location

9.0

Service and Facilites

8.9

People often mention about Pesona Alam Resort & Spa
All
Staff Friendliness (198)
Ambiance (191)
Bedroom (182)
Hotel Area (182)
Family Friendly (179)
Surroundings (161)
Bathroom (157)
Variety (148)
Taste (144)
Activity Option (138)
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Most Recent
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Traveler Reviews Pesona Alam Resort & Spa

Number of reviews per page
20
40
Customer reviews
j***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 day(s) ago
Super duper responsive and friendly service..this is my second time on holiday here..
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E***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 day(s) ago
The hotel is really nice, clean, the food is delicious, the service is good. Awesome.
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A***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.1
/10
Reviewed 4 day(s) ago
Breakfast for a room rate of 1.4 million Rupiah. Cappuccino wasn't included, even though milk was provided for breakfast, just mix it with the coffee. And the black coffee was very weak. Check-in was requested for 12 noon, but it wasn't ready until 2:30 PM.
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Verified Traveler
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 day(s) ago
Friendly hotel staff and complete facilities
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 day(s) ago
This is my second stay here. The hotel staff is very friendly and helpful. The breakfast was delicious. The hotel facilities are complete and comfortable. I was very satisfied with my stay here 🥳🤩
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1 people find it helpful
Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 7 day(s) ago
This is not the first time we stay at Pesona Alam. I think it was several years ago when we stayed at Pesona Alam. The hotel is still in good condition like it used to be. They do good hotel maintenance. The location is near Taman Safari, local food, and has a good nature surrounding the hotel. Overall, it was a pleasant stay for me and my family.
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1 people find it helpful
R***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
I don't regret staying here, it was very pleasant, from the staff to everything.
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1 people find it helpful
Farah D.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
It was a pleasure staying here, apart from the hotel being clean, comfortable, the service was good, the food had many variations and tasted good", will m
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+2
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m***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
It was a really enjoyable staycation here. The staff was very helpful, and the food was delicious. Thank you, Pesona Alam.
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Accommodation's Reply
03 Dec 2025
"Dear Valued Guest, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience at The Botanica Sanctuary. Our team will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for your kind words and we look forward to seeing you again. Naturally Yours, Handy Bunardy General Manager"
S***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
It's really good here, it's so good, it's so comfortable the kids don't want to go home
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Accommodation's Reply
03 Dec 2025
"Dear Valued Guest, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience at The Botanica Sanctuary. Our team will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for your kind words and we look forward to seeing you again. Naturally Yours, Handy Bunardy General Manager"
A***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 4 week(s) ago
Stayed for 2 days. This is a child-friendly hotel with lots of entertainment spots for kids. The only downside is that the room was a bit noisy due to the proximity of the construction site.
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1 people find it helpful
Accommodation's Reply
27 Nov 2025
"Dear our Valued guest, Thank you for taking the time to share your input with us. We truly value your feedback as it helps us improve and provide a better experience for all our guests. If there’s anything else you’d like to share, please don’t hesitate to reach out. We hope to have the pleasure of welcoming you back soon!"" Sincerely yours, Handy Bunardy General Manager"
I***h
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.5
/10
Reviewed 4 week(s) ago
I'm very disappointed regarding: - The light in front of the kitchen door is out. When I called a technician, it took two calls and then they replaced it. This is a very urgent matter. - There's a 10 cm thick concrete slab in front of the kitchen door, measuring 1 m. This is very dangerous if you trip, especially since there was no lighting (the light was out). - The TV in the bedroom won't turn on (it's just for decoration).
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1 people find it helpful
Accommodation's Reply
26 Nov 2025
Dear Sir / Madam, Warm greetings from Pesona Alam Resort & Spa. Thank you for choosing to stay with us at Pesona Alam Resort & Spa and for taking the time to share your detailed feedback. We sincerely regret that your recent visit did not meet your expectations, and we do apologize for any inconveniences and disappointments you may have experienced. We greatly value the insights you have provided about your experience, as your feedback will be instrumental in helping us consistently achieve the level of excellence that guests like you expect at Pesona Alam Resort and Spa. Rest assured, we have shared your comments with the respective departments for immediate rectification. Once again, thank you for bringing these matters to our attention. We are committed to continuous improvement, and we hope that this unfortunate experience will not deter you from considering our hotel for future visits. Please accept our apologies for falling below your expectations, and we look forward to the opportunity to welcome you back to Pesona Alam Resort & Spa on your next trip to Puncak. We are dedicated to demonstrating our commitment to improvement and ensuring your satisfaction. Warm regards, Handy Bunardy, General Manager
r***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
The service staff is friendly, clean, the AC is cold, and the pool is cool. However, yesterday I requested a room upstairs, but it didn't happen even though I checked in early and had to wait a long time, even though others had already checked in. The reason was because I requested mirror art, so it wasn't finished yet, and when I arrived, there was no mirror art. So I was confused about what to wait for. The front door light looked like it was about to fall off because the glue was coming off. The balcony light was dim. I couldn't tap my card for a while, as it turned out the battery was dead, so I had to inform the technician. But overall, the view was amazing. The breakfast was complete and plentiful. The pearl porridge was the best I've ever had. The highlight is dim sum, and sushi, so it's guaranteed to be delicious because of the wide variety of menu items.
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+5
1 people find it helpful
Accommodation's Reply
26 Nov 2025
Dear Sir / Madam, Warm greetings from Pesona Alam Resort & Spa. Thank you for choosing to stay with us at Pesona Alam Resort & Spa and for taking the time to share your detailed feedback. We sincerely regret that your recent visit did not meet your expectations, and we do apologize for any inconveniences and disappointments you may have experienced. We greatly value the insights you have provided about your experience, as your feedback will be instrumental in helping us consistently achieve the level of excellence that guests like you expect at Pesona Alam Resort and Spa. Rest assured, we have shared your comments with the respective departments for immediate rectification. Once again, thank you for bringing these matters to our attention. We are committed to continuous improvement, and we hope that this unfortunate experience will not deter you from considering our hotel for future visits. Please accept our apologies for falling below your expectations, and we look forward to the opportunity to welcome you back to Pesona Alam Resort & Spa on your next trip to Puncak. We are dedicated to demonstrating our commitment to improvement and ensuring your satisfaction. Warm regards, Handy Bunardy, General Manager
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Yu Ta
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 5 week(s) ago
The location can be reached via alternative routes or the Puncak highway. The service is excellent. When my villa had a leaking AC and a broken hair dryer, the complaints were quickly addressed. So far, so good. Next time I have the chance, I'd like to stay at least two nights. The atmosphere is beautiful and peaceful.
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Accommodation's Reply
26 Nov 2025
Dear Valued Guest, We would like to thank you for sharing this superb feedback about your recent stay at Pesona Alam Resort & Spa. We are truly delighted to have had you as our guest. We wish you a safe trip back home, and we are looking forward to welcoming you back in the near future at Pesona Alam Resort & Spa. Naturally yours, Handy Bunardy General Manager
A***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
The hotel staff is very friendly, the location is very beautiful and strategic.
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1 people find it helpful
Accommodation's Reply
26 Nov 2025
Dear Valued Guest, We would like to thank you for sharing this superb feedback about your recent stay at Pesona Alam Resort & Spa. We are truly delighted to have had you as our guest. We wish you a safe trip back home, and we are looking forward to welcoming you back in the near future at Pesona Alam Resort & Spa. Naturally yours, Handy Bunardy General Manager
G***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Very satisfied staying here, next time we will stay here again 😇
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1 people find it helpful
Accommodation's Reply
12 Nov 2025
Dear Valued Guest, We would like to thank you for sharing this superb feedback about your recent stay at Pesona Alam Resort & Spa. We are truly delighted to have had you as our guest. We wish you a safe trip back home, and we are looking forward to welcoming you back in the near future at Pesona Alam Resort & Spa. Naturally yours, Handy Bunardy General Manager
F***L
icon-origin-TRAVELOKA
9.7
/10
Reviewed 6 week(s) ago
The place is clean and comfortable, the area is cool and spacious for exercise.
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Accommodation's Reply
26 Nov 2025
Dear Valued Guest, We would like to thank you for sharing this superb feedback about your recent stay at Pesona Alam Resort & Spa. We are truly delighted to have had you as our guest. We wish you a safe trip back home, and we are looking forward to welcoming you back in the near future at Pesona Alam Resort & Spa. Naturally yours, Handy Bunardy General Manager
Zaima R.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Very good, the staff are very friendly and the food has a lot of variety, very delicious.
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Accommodation's Reply
12 Nov 2025
Dear Valued Guest, We would like to thank you for sharing this superb feedback about your recent stay at Pesona Alam Resort & Spa. We are truly delighted to have had you as our guest. We wish you a safe trip back home, and we are looking forward to welcoming you back in the near future at Pesona Alam Resort & Spa. Naturally yours, Handy Bunardy General Manager
indriana m.
icon-origin-TRAVELOKA
6.0
/10
Reviewed 6 week(s) ago
The service is really messed up, my kids and I went to the playground from the villa late, it was hot. I was disappointed that I called an hour ago to ask for a buggy car and it wasn't picked up. Enough and no more, thanks
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1 people find it helpful
Accommodation's Reply
12 Nov 2025
Dear Ladies/Gentlemen, Warmest regards, Pesona Alam Resort & Spa Thank you for choosing Pesona Alam Resort & Spa for your stay in Puncak and for submitting your feedback via Google. I am very sorry that your stay did not meet your expectations and caused you so much inconvenience and disappointment. Upon learning more details about your experience, we have informed the relevant department so that immediate improvements can be made. Please be assured that your feedback is extremely important to our consistent service success and to the way we improve our facilities in the future. We apologize for not meeting your expectations and we hope that you will choose our resort again on your next visit to Puncak and we look forward to welcoming you back with even better services. Sincerely, Handy Bunnardi General Manager
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Mukhammad N. K.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
The hotel staff is very friendly, the rooms are clean and comfortable to sleep in, the food is delicious and complete, there is a complete play area for children, the swimming pool is clean, the children are happy to stay at this hotel.
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3 people find it helpful
Accommodation's Reply
08 Nov 2025
Dear Valued Guest, We would like to thank you for sharing this superb feedback about your recent stay at Pesona Alam Resort & Spa. We are truly delighted to have had you as our guest. We wish you a safe trip back home, and we are looking forward to welcoming you back in the near future at Pesona Alam Resort & Spa. Naturally yours, Handy Bunardy General Manager
Number of reviews per page
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40

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Exterior 4 Pesona Alam Resort & Spa

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Pesona Alam Resort & Spa

Traveloka (12,846)
Other sources (36)
8.8
Very Good
From 12,846 reviews
Provided by travelers on
Cleanliness

9.0

Room Comfort

9.0

Meal

8.7

Location

9.0

Service and Facilites

8.9

People often mention about Pesona Alam Resort & Spa
All
Staff Friendliness (198)
Ambiance (191)
Bedroom (182)
Hotel Area (182)
Family Friendly (179)
Surroundings (161)
Bathroom (157)
Variety (148)
Taste (144)
Activity Option (138)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Pesona Alam Resort & Spa

Number of reviews per page
20
40
Customer reviews
j***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 day(s) ago
Super duper responsive and friendly service..this is my second time on holiday here..
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E***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 day(s) ago
The hotel is really nice, clean, the food is delicious, the service is good. Awesome.
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A***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.1
/10
Reviewed 4 day(s) ago
Breakfast for a room rate of 1.4 million Rupiah. Cappuccino wasn't included, even though milk was provided for breakfast, just mix it with the coffee. And the black coffee was very weak. Check-in was requested for 12 noon, but it wasn't ready until 2:30 PM.
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Verified Traveler
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 day(s) ago
Friendly hotel staff and complete facilities
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 day(s) ago
This is my second stay here. The hotel staff is very friendly and helpful. The breakfast was delicious. The hotel facilities are complete and comfortable. I was very satisfied with my stay here 🥳🤩
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1 people find it helpful
Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 7 day(s) ago
This is not the first time we stay at Pesona Alam. I think it was several years ago when we stayed at Pesona Alam. The hotel is still in good condition like it used to be. They do good hotel maintenance. The location is near Taman Safari, local food, and has a good nature surrounding the hotel. Overall, it was a pleasant stay for me and my family.
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R***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
I don't regret staying here, it was very pleasant, from the staff to everything.
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1 people find it helpful
Farah D.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
It was a pleasure staying here, apart from the hotel being clean, comfortable, the service was good, the food had many variations and tasted good", will m
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+2
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m***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
It was a really enjoyable staycation here. The staff was very helpful, and the food was delicious. Thank you, Pesona Alam.
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Accommodation's Reply
03 Dec 2025
"Dear Valued Guest, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience at The Botanica Sanctuary. Our team will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for your kind words and we look forward to seeing you again. Naturally Yours, Handy Bunardy General Manager"
S***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
It's really good here, it's so good, it's so comfortable the kids don't want to go home
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Accommodation's Reply
03 Dec 2025
"Dear Valued Guest, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience at The Botanica Sanctuary. Our team will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for your kind words and we look forward to seeing you again. Naturally Yours, Handy Bunardy General Manager"
A***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 4 week(s) ago
Stayed for 2 days. This is a child-friendly hotel with lots of entertainment spots for kids. The only downside is that the room was a bit noisy due to the proximity of the construction site.
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Accommodation's Reply
27 Nov 2025
"Dear our Valued guest, Thank you for taking the time to share your input with us. We truly value your feedback as it helps us improve and provide a better experience for all our guests. If there’s anything else you’d like to share, please don’t hesitate to reach out. We hope to have the pleasure of welcoming you back soon!"" Sincerely yours, Handy Bunardy General Manager"
I***h
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.5
/10
Reviewed 4 week(s) ago
I'm very disappointed regarding: - The light in front of the kitchen door is out. When I called a technician, it took two calls and then they replaced it. This is a very urgent matter. - There's a 10 cm thick concrete slab in front of the kitchen door, measuring 1 m. This is very dangerous if you trip, especially since there was no lighting (the light was out). - The TV in the bedroom won't turn on (it's just for decoration).
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Accommodation's Reply
26 Nov 2025
Dear Sir / Madam, Warm greetings from Pesona Alam Resort & Spa. Thank you for choosing to stay with us at Pesona Alam Resort & Spa and for taking the time to share your detailed feedback. We sincerely regret that your recent visit did not meet your expectations, and we do apologize for any inconveniences and disappointments you may have experienced. We greatly value the insights you have provided about your experience, as your feedback will be instrumental in helping us consistently achieve the level of excellence that guests like you expect at Pesona Alam Resort and Spa. Rest assured, we have shared your comments with the respective departments for immediate rectification. Once again, thank you for bringing these matters to our attention. We are committed to continuous improvement, and we hope that this unfortunate experience will not deter you from considering our hotel for future visits. Please accept our apologies for falling below your expectations, and we look forward to the opportunity to welcome you back to Pesona Alam Resort & Spa on your next trip to Puncak. We are dedicated to demonstrating our commitment to improvement and ensuring your satisfaction. Warm regards, Handy Bunardy, General Manager
r***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
The service staff is friendly, clean, the AC is cold, and the pool is cool. However, yesterday I requested a room upstairs, but it didn't happen even though I checked in early and had to wait a long time, even though others had already checked in. The reason was because I requested mirror art, so it wasn't finished yet, and when I arrived, there was no mirror art. So I was confused about what to wait for. The front door light looked like it was about to fall off because the glue was coming off. The balcony light was dim. I couldn't tap my card for a while, as it turned out the battery was dead, so I had to inform the technician. But overall, the view was amazing. The breakfast was complete and plentiful. The pearl porridge was the best I've ever had. The highlight is dim sum, and sushi, so it's guaranteed to be delicious because of the wide variety of menu items.
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+5
1 people find it helpful
Accommodation's Reply
26 Nov 2025
Dear Sir / Madam, Warm greetings from Pesona Alam Resort & Spa. Thank you for choosing to stay with us at Pesona Alam Resort & Spa and for taking the time to share your detailed feedback. We sincerely regret that your recent visit did not meet your expectations, and we do apologize for any inconveniences and disappointments you may have experienced. We greatly value the insights you have provided about your experience, as your feedback will be instrumental in helping us consistently achieve the level of excellence that guests like you expect at Pesona Alam Resort and Spa. Rest assured, we have shared your comments with the respective departments for immediate rectification. Once again, thank you for bringing these matters to our attention. We are committed to continuous improvement, and we hope that this unfortunate experience will not deter you from considering our hotel for future visits. Please accept our apologies for falling below your expectations, and we look forward to the opportunity to welcome you back to Pesona Alam Resort & Spa on your next trip to Puncak. We are dedicated to demonstrating our commitment to improvement and ensuring your satisfaction. Warm regards, Handy Bunardy, General Manager
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Yu Ta
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 5 week(s) ago
The location can be reached via alternative routes or the Puncak highway. The service is excellent. When my villa had a leaking AC and a broken hair dryer, the complaints were quickly addressed. So far, so good. Next time I have the chance, I'd like to stay at least two nights. The atmosphere is beautiful and peaceful.
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Accommodation's Reply
26 Nov 2025
Dear Valued Guest, We would like to thank you for sharing this superb feedback about your recent stay at Pesona Alam Resort & Spa. We are truly delighted to have had you as our guest. We wish you a safe trip back home, and we are looking forward to welcoming you back in the near future at Pesona Alam Resort & Spa. Naturally yours, Handy Bunardy General Manager
A***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
The hotel staff is very friendly, the location is very beautiful and strategic.
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1 people find it helpful
Accommodation's Reply
26 Nov 2025
Dear Valued Guest, We would like to thank you for sharing this superb feedback about your recent stay at Pesona Alam Resort & Spa. We are truly delighted to have had you as our guest. We wish you a safe trip back home, and we are looking forward to welcoming you back in the near future at Pesona Alam Resort & Spa. Naturally yours, Handy Bunardy General Manager
G***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Very satisfied staying here, next time we will stay here again 😇
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1 people find it helpful
Accommodation's Reply
12 Nov 2025
Dear Valued Guest, We would like to thank you for sharing this superb feedback about your recent stay at Pesona Alam Resort & Spa. We are truly delighted to have had you as our guest. We wish you a safe trip back home, and we are looking forward to welcoming you back in the near future at Pesona Alam Resort & Spa. Naturally yours, Handy Bunardy General Manager
F***L
icon-origin-TRAVELOKA
9.7
/10
Reviewed 6 week(s) ago
The place is clean and comfortable, the area is cool and spacious for exercise.
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Accommodation's Reply
26 Nov 2025
Dear Valued Guest, We would like to thank you for sharing this superb feedback about your recent stay at Pesona Alam Resort & Spa. We are truly delighted to have had you as our guest. We wish you a safe trip back home, and we are looking forward to welcoming you back in the near future at Pesona Alam Resort & Spa. Naturally yours, Handy Bunardy General Manager
Zaima R.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Very good, the staff are very friendly and the food has a lot of variety, very delicious.
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Accommodation's Reply
12 Nov 2025
Dear Valued Guest, We would like to thank you for sharing this superb feedback about your recent stay at Pesona Alam Resort & Spa. We are truly delighted to have had you as our guest. We wish you a safe trip back home, and we are looking forward to welcoming you back in the near future at Pesona Alam Resort & Spa. Naturally yours, Handy Bunardy General Manager
indriana m.
icon-origin-TRAVELOKA
6.0
/10
Reviewed 6 week(s) ago
The service is really messed up, my kids and I went to the playground from the villa late, it was hot. I was disappointed that I called an hour ago to ask for a buggy car and it wasn't picked up. Enough and no more, thanks
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1 people find it helpful
Accommodation's Reply
12 Nov 2025
Dear Ladies/Gentlemen, Warmest regards, Pesona Alam Resort & Spa Thank you for choosing Pesona Alam Resort & Spa for your stay in Puncak and for submitting your feedback via Google. I am very sorry that your stay did not meet your expectations and caused you so much inconvenience and disappointment. Upon learning more details about your experience, we have informed the relevant department so that immediate improvements can be made. Please be assured that your feedback is extremely important to our consistent service success and to the way we improve our facilities in the future. We apologize for not meeting your expectations and we hope that you will choose our resort again on your next visit to Puncak and we look forward to welcoming you back with even better services. Sincerely, Handy Bunnardi General Manager
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Mukhammad N. K.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
The hotel staff is very friendly, the rooms are clean and comfortable to sleep in, the food is delicious and complete, there is a complete play area for children, the swimming pool is clean, the children are happy to stay at this hotel.
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3 people find it helpful
Accommodation's Reply
08 Nov 2025
Dear Valued Guest, We would like to thank you for sharing this superb feedback about your recent stay at Pesona Alam Resort & Spa. We are truly delighted to have had you as our guest. We wish you a safe trip back home, and we are looking forward to welcoming you back in the near future at Pesona Alam Resort & Spa. Naturally yours, Handy Bunardy General Manager
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