Swiss-Belinn Airport Surabaya

Hotels
8.7
/10
Very Good
4,178 reviews

What Guests Say About Their Stay

Staff Friendliness (98)
Bedroom (98)
Accessibility (96)
Room Space (85)
Sulistyowati S.
8.8
/ 10
During my business trips, I resided at this hotel for a week and had a wonderful experience. The rooms were immaculately clean, and the staff were proactive in resolving any issues. The spa staff were notably friendly. The culinary offerings were great. I look forward to staying here again. Love from Australia
P***n
9.4
/ 10
Staff was welcoming and even helped us get a non-smoking room as neither of us enjoy the stench of cigarettes. The room is clean. All basic amenities are provided, so no need to worry. There's hot water in the shower as well. We only stayed a night as we just needed a bed for a next morning transit but were wowed by the room in general. The hotel is pretty close to Surabaya's terminal 2, so worth a stay if heading out of Indonesia.
Rudy S.
10.0
/ 10
Hotel bersih, pelayanan ramah dan cepat, breakfast menu beragam dan enak rasanya, akses ke bandara dekat dan ada fasilitas shuttle. Recommended 👍.
joseph
8.5
/ 10
The service is top, picked up at the airport without having to wait long, the room is also okay, quiet. Will come back here again. Recommended.
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Yudhistira W.
9.7
/ 10
The best hotel in Juanda airport area. Room size is quite spacious. Breakfast menu is varied. Staff friendliness and service are very good
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In the Area
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Jalan Raya Juanda KM 1,88. Gedangan, Sidoarjo, Gedangan, Surabaya, Jawa Timur, Indonesia, 61254

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Swiss-Belinn Airport Surabaya is a hotel is located at Gedangan. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

What's around Swiss-Belinn Airport Surabaya

Jalan Raya Juanda KM 1,88. Gedangan, Sidoarjo, Gedangan, Surabaya, Jawa Timur, Indonesia, 61254
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Lobby Swiss-Belinn Airport Surabaya
Lobby 2 Swiss-Belinn Airport Surabaya

Discover More About Swiss-Belinn Airport Surabaya

Location


Swiss-Belinn Airport Surabaya is a hotel is located at Gedangan.

About Swiss-Belinn Airport Surabaya

Whether you are planning an event or other special occasions, Swiss-Belinn Airport Surabaya is a great choice for you with a large and well-equipped function room to suit your requirements.

Swiss-Belinn Airport Surabaya is a hotel near Airport, an ideal accommodation while waiting for your next flight. Enjoy a satisfying place to rest during your transit.

From business event to corporate gathering, Swiss-Belinn Airport Surabaya provides complete services and facilities that you and your colleagues need.

Have fun with various entertaining facilities for you and the whole family at Swiss-Belinn Airport Surabaya, a wonderful accommodation for your family holiday.

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

The hotel’s fitness center is a must-try during your stay here.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Swiss-Belinn Airport Surabaya exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Swiss-Belinn Airport Surabaya is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at Swiss-Belinn Airport Surabaya.

All facilities in Swiss-Belinn Airport Surabaya

Bar, Cafe and Lounge Swiss-Belinn Airport Surabaya
Bar, Cafe and Lounge
Swimming Pool Swiss-Belinn Airport Surabaya
Swimming Pool
Fitness Center Swiss-Belinn Airport Surabaya
Fitness Center
Lobby Swiss-Belinn Airport Surabaya
Lobby
Exterior Swiss-Belinn Airport Surabaya
Exterior

Public Facilities

  • Parking
  • Elevator
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Food and Drinks

  • Restaurant with AC
  • Bar
  • Breakfast
  • Breakfast and dinner
  • Breakfast and lunch
  • Buffet breakfast
  • Cafe
  • Continental breakfast
  • Dining area

General

  • AC
  • Ballroom
  • Banquet
  • Connecting rooms
  • Non-smoking room
  • Swimming pool
  • Smoking area

In-room Facilities

  • Cable TV
  • Desk
  • In-room safe
  • Refrigerator
  • Shower
  • TV

Hotel Services

  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Newspaper in lobby

Accessibilty

  • Accessibility equipment
  • Accessible bathroom
  • Accessible parking
  • Wheelchair accessible

Transportation

  • Airport transfer
  • Secure parking

Things to Do

  • Fitness center
  • Massage

Business Facilities

  • Meeting facilities

Nearby Facilities

  • ATM/Banking

Sports and Recreations

  • Table tennis

Connectivity

  • Free WiFi

Shuttle Service

  • Airport transfer

Accommodation Policy & General Information in Swiss-Belinn Airport Surabaya

Important Note
In relation with the Mayor of Surabaya's instruction letter to stop the spread of Covid-19 virus, hotel guests from outside Surabaya who plan to stay for more than 3 days (2 nights) are required to show negative swab/RT-PCR test result upon check in.

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.

Deposit

Deposit IDR 0 is required upon check-in. The accommodation accepts cash, debit or credit card.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Swiss-Belinn Airport Surabaya
133
Number of floors in Swiss-Belinn Airport Surabaya
6
Another facilities in Swiss-Belinn Airport Surabaya
24-hour room service, Breakfast restaurant, Dinner restaurant, Lunch restaurant, Room service

Frequently asked question in Swiss-Belinn Airport Surabaya

What are available facilities at Swiss-Belinn Airport Surabaya?
There are top facilites at Swiss-Belinn Airport Surabaya such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Swiss-Belinn Airport Surabaya?
The standard check-in time at Swiss-Belinn Airport Surabaya is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Swiss-Belinn Airport Surabaya provide breakfast?
Yes, Swiss-Belinn Airport Surabaya provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
How many stars does Swiss-Belinn Airport Surabaya have?
Swiss-Belinn Airport Surabaya is a 4.0-star hotel.
How many floors does Swiss-Belinn Airport Surabaya have?
Swiss-Belinn Airport Surabaya has 6 floors.
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More Reviews from Other Guests in Swiss-Belinn Airport Surabaya

8.7
Very Good
From 4,119 reviews
Provided by travelers on
Cleanliness

8.9

Room Comfort

8.8

Meal

8.6

Location

8.8

Service and Facilites

8.7

People often mention about Swiss-Belinn Airport Surabaya
All
Accessibility (54)
Staff Friendliness (54)
Bedroom (53)
Ambiance (46)
Room Space (46)
Bathroom (44)
Taste (43)
Hotel Area (42)
Variety (39)
Check-in/out Time (32)
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Traveler Reviews Swiss-Belinn Airport Surabaya

Number of reviews per page
20
40
Customer reviews
Flavianus
icon-Transit
Transit
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 day(s) ago
The service is very good and satisfying.
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Accommodation's Reply
02 Dec 2025
Dear Valued Guest, Thank you for taking the time to share your short review. We are delighted to know that our service left a positive and satisfying impression on you. Feedback like this motivates all our team to continuously strive to provide the best service at every opportunity. We sincerely hope to welcome you back again and for an even better or similar experience. Best regards, Management Swiss-BelInn Surabaya Airport
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N***i
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Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
Comfortable and well-maintained rooms. Strategic location. Cozy
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Accommodation's Reply
02 Dec 2025
Dear Valued Guest, Thank you for taking the time to write us a positive review regarding your stay with us. We are so glad that you enjoyed our well-maintained rooms and that our location made your stay comfortable. Our guests' comfort is always our top priority and these reviews will serve as motivation for our team to continue providing the best service to all our guests. We do hope to welcome you back to Swiss-Belinn Surabaya Airport in the future. Best regards, Swiss-Belinn Surabaya Airport Management
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Gusti R.
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Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Recommended hotel for vacation or for resting when you are out of town 👍
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Accommodation's Reply
02 Dec 2025
Dear Valued Guest, Thank you for taking the time to write us a positive review about your stay with us. We are so glad that you found our hotel to be the perfect fit for your getaway and city break. Your comfort and satisfaction are the driving force behind our continued commitment to providing the best possible service. We look forward to welcoming you back again soon and providing you with an equally memorable experience. Best regards, Management Swiss-BelInn Surabaya Airport
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F***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
Ok as a hotel for business trip
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Accommodation's Reply
02 Dec 2025
Dear Valued Guest, Thank you for sharing your positive feedback regarding your stay with us. We are very glad that you enjoyed our hotel, its cleanliness, comfort, friendly staff and the variety and delicious breakfast. We are also glad that our airport transfer service was helpful in your trip. This feedback means a lot to us and it encourages us to maintain the quality of our services and comfort for our guests, especially business travelers like you. We do hope to welcome you back again and to provide you with an even better experience. Best regards, Swiss-Belinn Management Surabaya Airport
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M***a
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The hotel's interior is nice. It's clean and the staff is friendly. The breakfast menu is varied and delicious. There's an airport shuttle service.
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Accommodation's Reply
02 Dec 2025
Dear Valued Guest, Thank you for taking the time to share your experience with us. We are delighted that you were satisfied with our hotel’s interior design, the cleanliness of the premises and the friendliness of our staff. We are also delighted that our varied and delicious breakfast menu added to the comfort of your stay. We thank you for enjoying our airport transfer service. These comments and compliments are an encouragement for our team to continue providing the best service to all our guests. We look forward to welcoming you back to Swiss-Belinn Surabaya Airport on your next visit. Best regards, Swiss-Belinn Surabaya Airport Management
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Verified Traveler
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10.0
/10
Reviewed 3 week(s) ago
The food is delicious, worth the price. Staying overnight for work is convenient because it's close to the airport.
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Accommodation's Reply
02 Dec 2025
Dear Valued Guest, Thank you for sharing your experience with us. We are delighted that you were satisfied with our food and felt that it was worth the price you paid. We are honored that our hotel has supported your business, especially with its location near Juanda Airport. Our guests' comfort is always our top priority, and your positive comments are a great motivation for our entire team to strive to provide the best service every time you stay. We hope that you will continue to have such a great experience on your next visit. Best regards, Swiss-Belinn Management, Surabaya Airport
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Duong N.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
Nice room and full amenities, enthusiastic staff.
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Accommodation's Reply
02 Dec 2025
Dear valued guest, Thank you for taking the time to share your positive feedback with us. We are delighted to know that you enjoyed our comfortable room, complete amenities, and the warm hospitality provided by our team. It is always our goal to create a pleasant and memorable stay for every guest. We truly appreciate your kind words, as they motivate us to continue delivering excellent service and maintaining a welcoming environment for all our visitors. We hope your overall experience was enjoyable and that we had the opportunity to make your stay convenient and relaxing. We look forward to welcoming you back on your next visit, and we will be more than happy to serve you again. Best regards, Management Swiss-Belinn Airport Surabaya
vita
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
This is my first time staying here, the hotel is clean, there is a gym too and it is close to the airport.
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Accommodation's Reply
02 Dec 2025
Dear Valued Guest, Thank you for taking the time to share your experience at Swiss-Belinn Surabaya Airport. We are delighted that you chose our hotel and we sincerely apologize for the inconvenience you experienced when requesting additional keys and floor access, especially when you are with your children. We sincerely apologize for this. While we have a policy of floor access for guest safety, our team could have provided a more suitable solution for the comfort of you and your family. We have passed your feedback to our front desk team to prevent this from happening again and to provide the best service. Thank you for your understanding and we look forward to welcoming you back for an even better experience. Best regards, Swiss-Belinn Surabaya Airport Management
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Hasan A.
icon-Leisure
Leisure
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8.7
/10
Reviewed 4 week(s) ago
When checking in, I was given one key, but I asked for another, but I wasn't given access between floors, so it was difficult with the children and grandchildren.
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Accommodation's Reply
02 Dec 2025
Dear valued guest, Thank you for taking the time to share your experience with us. We apologize for any inconvenience you may have experienced during check-in, particularly regarding requesting additional keys and access between floors. This situation can be difficult, especially when you have children traveling with you. We have raised this issue with the front desk team so that they can propose better solutions in the future, including addressing room accessibility and the needs of guests travelling with families. Your feedback is very important in order to improve the quality of our service. We look forward to welcoming you back for an even more comfortable and smooth experience on your next visit. Best regards, Swiss-Belinn Management Surabaya Airport
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a***a
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Business
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10.0
/10
Reviewed 4 week(s) ago
The staff is friendly, the place is also very close to Juanda Airport
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Accommodation's Reply
02 Dec 2025
Dear valued guest, Thank you for sharing your review and choosing Swiss-Belinn Surabaya Airport as your preferred accommodation. We are very glad that you were satisfied with the friendliness of our staff and the proximity to Juanda Airport, which made your journey more comfortable. Your feedback is a driving force for us to continue striving to provide the best service to all our guests. We hope that your next stay will be an even more memorable and enjoyable experience. Best regards, Swiss-Belinn Surabaya Airport Management
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R***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.9
/10
Reviewed 5 week(s) ago
It took hours for the room to cool down. The next day, we deposited 200,000 Rupiah to request another access card so the AC would stay on while we were out, and the room was finally cool in the evening. Other than that, the staff were all friendly and helpful. Check-in was quick, and even though I chose the wrong smoking room, they were able to upgrade to a non-smoking one.
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Accommodation's Reply
29 Oct 2025
Dear Valued Guest, We warmly welcome you to Swiss-Belinn Airport Surabaya and thank you for taking the time to share your experience. We apologize for any inconvenience you have experienced regarding our room temperature and air conditioning systems. Your feedback is highly appreciated and our technical team will ensure that all air conditioning systems are installed optimally without any further modifications. We are very pleased that you were satisfied with the friendliness and helpfulness of our staff, as well as with the speedy check-in process. Thank you for allowing our team to assist you in moving you to a non-smoking room upon your request. We look forward to welcoming you back to Swiss-Belinn Airport Surabaya for an even more comfortable and enjoyable experience. Best regards, Management, Swiss-Belinn Airport Surabaya
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Verified Traveler
icon-Business
Business
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8.5
/10
Reviewed 5 week(s) ago
The hotel is located near the Surabaya Airport and the toll road gate, so it has easy access. The restaurant's food also offers a good variety and affordable prices.
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Accommodation's Reply
28 Oct 2025
Dear our valued guest, Warm greetings from Swiss-Belinn Airport Surabaya, and thank you for sharing your positive feedback with us. We’re delighted to know that you enjoyed our convenient location near the airport and toll gate, as well as the variety and value of our restaurant offerings. Your kind words truly motivate us to continue providing the best service and experience for our guests. We look forward to welcoming you back soon to Swiss-Belinn Airport Surabaya. Warm regards, Management Swiss-Belinn Airport Surabaya
I***a
icon-origin-TRAVELOKA
8.7
/10
Reviewed 5 week(s) ago
The location hotel is flexible and near Airport for those who transit or just early to be near airport. The room is clean and all is complete. The staff is not really helpful at the first. When I do check in the staff just give the key and that’s all. Didn’t explain where is the room floor, where is to go the the lift, what is the wifi username and password and didn’t talk at all except ask the name and identity. Not like others hotel who explain when we are check in. The receptionist is not really nice staff. But when I’m check out I got nice staff who can help me. Please for all staff don’t look at who is check in. Don’t ever never look at the cover of the person. When I ask for going to the airport the staff think I go to Domestic Flight. Even i just use a simple dress or clothes. Serve all the quest like a king or Queen. Because without the quest this hotel will not stand until now. I paid for stay. But I have bad experiences during check in with receptionist staff. I wi not recommend to come back to this hotel for next year vacation. Thank you so much.
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Accommodation's Reply
28 Oct 2025
Dear our valued guest, Warm greetings from Swiss-Belinn Airport Surabaya, and thank you for taking the time to share your detailed feedback with us. We sincerely apologize for the unpleasant experience you had during check-in. It is never our intention to make our guests feel unwelcome, and we truly regret that our front office team did not meet your expectations in terms of service and communication. Your feedback is very valuable, and we have addressed this matter with the team to ensure it does not happen again. We’re pleased to know, however, that you found our location convenient, our rooms clean, and appreciated the helpful staff during check-out. We truly value your comments and will use them to improve our service consistency and hospitality for all guests. Thank you once again for sharing your experience. We hope you will give us another opportunity in the future to provide a much better stay at Swiss-Belinn Airport Surabaya. Warm regards, Management Swiss-Belinn Airport Surabaya
D***d
icon-Transit
Transit
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
Everything is good and according to expectations.
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Accommodation's Reply
29 Oct 2025
Dear Valued Guest, Warmest regards, Swiss-Belinn Surabaya Airport and thank you for your positive review. We are delighted to know that your stay met your expectations. This review encourages us to continue to strive to provide the best service to all our guests. We look forward to welcoming you back to Swiss-Belinn Surabaya Airport again. Best regards, Swiss-Belinn Surabaya Airport Management
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D***d
icon-Transit
Transit
icon-origin-TRAVELOKA
8.2
/10
Reviewed 5 week(s) ago
The service was very good, stayed here because I was leaving on an early morning flight.
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Accommodation's Reply
29 Oct 2025
Dear valued guests, We would like to extend our warmest wishes to Swiss-Belinn Surabaya Airport and thank you for taking the time to share your experience. We are very pleased that you were satisfied with our service and decided to stay with us before your first flight. Our location near the airport is designed to provide even more comfort to our passengers traveling with us. We look forward to welcoming you back to Swiss-Belinn Surabaya Airport in the future. Best regards, Swiss-Belinn Surabaya Airport Management
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wawan n.
icon-Business
Business
icon-origin-TRAVELOKA
8.4
/10
Reviewed 6 week(s) ago
The room's air conditioning was outdated, so it wasn't cooling optimally. The hallway air conditioning was missing or turned off, making it extremely stuffy and hot, even at night.
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Accommodation's Reply
28 Oct 2025
Dear Valued Guest, Warmest regards, Swiss-Belinn Airport Surabaya and thank you for your valuable feedback. We apologize for the inconvenience you experienced with the air conditioning in your room and corridor. We have forwarded your feedback to our technical team for immediate action to ensure the comfort of all our guests in the future. We appreciate your understanding and look forward to welcoming you back again for a memorable stay at Swiss-Belinn Surabaya. Best regards, Management, Swiss-Belinn Airport Surabaya
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Verified Traveler
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9.1
/10
Reviewed 6 week(s) ago
The hotel staff is friendly, the food is complete and delicious, and the rooms are clean. Thank you Swissbelin.
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Accommodation's Reply
23 Oct 2025
Dear Valued Guest, We warmly welcome you from Swiss-Belinn Surabaya Airport and would like to thank you for taking the time to share your positive review. We are very glad that you were satisfied with the friendliness of our staff, the variety and taste of our food, and the cleanliness of our room throughout your stay. Your gratitude and appreciation means a lot to us and encourages us to continue to provide the best service. We look forward to welcoming you back to Swiss-Belinn Surabaya Airport on your next visit. Best regards, Swiss-Belinn Surabaya Airport Management
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i***a
icon-Business
Business
icon-origin-TRAVELOKA
8.8
/10
Reviewed 7 week(s) ago
Cleanliness is excellent, facilities and service are excellent. The location is very strategic if you want to get to the airport or the city center. Request a non-smoking room, and if you're booking with a family, we can accommodate adjacent rooms. Thank you.
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Accommodation's Reply
15 Oct 2025
Dear Valued Guest, Thank you for choosing Swiss-Belinn Surabaya Airport and for taking the time to share your experience. We are delighted that you were satisfied with our cleanliness, facilities and services. We are also very pleased that your request for non-smoking rooms and a comfortable stay with your family was smoothly accommodated. Positive comments like these are very important to maintain and continuously improve the quality of our services. We look forward to welcoming you and your family back again soon. Best regards, Swiss-Belinn Surabaya Airport Management
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N***a
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9.4
/10
Reviewed 8 week(s) ago
The hotel staff was very helpful, the room was clean and comfortable, and the toilet and bathroom were okay, but unfortunately there was no tap for ablution. Overall, it was okay.
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Accommodation's Reply
15 Oct 2025
Dear valued guest, Thank you for choosing to stay at Swiss-Belinn Surabaya Airport and sharing your experience with us. We are very glad that you were satisfied with the cleanliness of your room, the comfort and the service of our team. We appreciate your comments on the bathroom amenities and will take them into consideration for future improvements. Thank you again for your review and compliments. We look forward to welcoming you back again soon. Best regards, Swiss-Belinn Surabaya Airport Management
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N***a
icon-Staycation
Staycation
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8.5
/10
Reviewed 8 week(s) ago
The hotel staff was very helpful, the room was clean and comfortable, and the toilet and bathroom were okay, but unfortunately there was no tap for ablution. Overall, it was okay.
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Accommodation's Reply
09 Oct 2025
Dear Guest, We would like to thank you for choosing to stay at Swiss-Belinn Airport Surabaya. We also thank you for taking the time to write on our page. We have already passed on your compliments regarding the service provided by our staff and the cleanliness to the relevant staff. Your feedback regarding the ablution faucet in the bathroom will certainly be taken into consideration for future development programs. We hope that Swiss-Belinn Airport Surabaya will continue to be your choice of accommodation. Best wishes for health and success to you and your family. Best regards. Swiss-Belinn Airport Surabaya Management
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Exterior 4 Swiss-Belinn Airport Surabaya

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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.7
Very Good
From 4,119 reviews
Provided by travelers on
Cleanliness

8.9

Room Comfort

8.8

Meal

8.6

Location

8.8

Service and Facilites

8.7

People often mention about Swiss-Belinn Airport Surabaya
All
Accessibility (54)
Staff Friendliness (54)
Bedroom (53)
Ambiance (46)
Room Space (46)
Bathroom (44)
Taste (43)
Hotel Area (42)
Variety (39)
Check-in/out Time (32)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Swiss-Belinn Airport Surabaya

Number of reviews per page
20
40
Customer reviews
Flavianus
icon-Transit
Transit
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 day(s) ago
The service is very good and satisfying.
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Accommodation's Reply
02 Dec 2025
Dear Valued Guest, Thank you for taking the time to share your short review. We are delighted to know that our service left a positive and satisfying impression on you. Feedback like this motivates all our team to continuously strive to provide the best service at every opportunity. We sincerely hope to welcome you back again and for an even better or similar experience. Best regards, Management Swiss-BelInn Surabaya Airport
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N***i
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
Comfortable and well-maintained rooms. Strategic location. Cozy
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Accommodation's Reply
02 Dec 2025
Dear Valued Guest, Thank you for taking the time to write us a positive review regarding your stay with us. We are so glad that you enjoyed our well-maintained rooms and that our location made your stay comfortable. Our guests' comfort is always our top priority and these reviews will serve as motivation for our team to continue providing the best service to all our guests. We do hope to welcome you back to Swiss-Belinn Surabaya Airport in the future. Best regards, Swiss-Belinn Surabaya Airport Management
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Gusti R.
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Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Recommended hotel for vacation or for resting when you are out of town 👍
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Accommodation's Reply
02 Dec 2025
Dear Valued Guest, Thank you for taking the time to write us a positive review about your stay with us. We are so glad that you found our hotel to be the perfect fit for your getaway and city break. Your comfort and satisfaction are the driving force behind our continued commitment to providing the best possible service. We look forward to welcoming you back again soon and providing you with an equally memorable experience. Best regards, Management Swiss-BelInn Surabaya Airport
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F***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
Ok as a hotel for business trip
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Accommodation's Reply
02 Dec 2025
Dear Valued Guest, Thank you for sharing your positive feedback regarding your stay with us. We are very glad that you enjoyed our hotel, its cleanliness, comfort, friendly staff and the variety and delicious breakfast. We are also glad that our airport transfer service was helpful in your trip. This feedback means a lot to us and it encourages us to maintain the quality of our services and comfort for our guests, especially business travelers like you. We do hope to welcome you back again and to provide you with an even better experience. Best regards, Swiss-Belinn Management Surabaya Airport
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M***a
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The hotel's interior is nice. It's clean and the staff is friendly. The breakfast menu is varied and delicious. There's an airport shuttle service.
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Accommodation's Reply
02 Dec 2025
Dear Valued Guest, Thank you for taking the time to share your experience with us. We are delighted that you were satisfied with our hotel’s interior design, the cleanliness of the premises and the friendliness of our staff. We are also delighted that our varied and delicious breakfast menu added to the comfort of your stay. We thank you for enjoying our airport transfer service. These comments and compliments are an encouragement for our team to continue providing the best service to all our guests. We look forward to welcoming you back to Swiss-Belinn Surabaya Airport on your next visit. Best regards, Swiss-Belinn Surabaya Airport Management
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The food is delicious, worth the price. Staying overnight for work is convenient because it's close to the airport.
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Accommodation's Reply
02 Dec 2025
Dear Valued Guest, Thank you for sharing your experience with us. We are delighted that you were satisfied with our food and felt that it was worth the price you paid. We are honored that our hotel has supported your business, especially with its location near Juanda Airport. Our guests' comfort is always our top priority, and your positive comments are a great motivation for our entire team to strive to provide the best service every time you stay. We hope that you will continue to have such a great experience on your next visit. Best regards, Swiss-Belinn Management, Surabaya Airport
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Duong N.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
Nice room and full amenities, enthusiastic staff.
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Accommodation's Reply
02 Dec 2025
Dear valued guest, Thank you for taking the time to share your positive feedback with us. We are delighted to know that you enjoyed our comfortable room, complete amenities, and the warm hospitality provided by our team. It is always our goal to create a pleasant and memorable stay for every guest. We truly appreciate your kind words, as they motivate us to continue delivering excellent service and maintaining a welcoming environment for all our visitors. We hope your overall experience was enjoyable and that we had the opportunity to make your stay convenient and relaxing. We look forward to welcoming you back on your next visit, and we will be more than happy to serve you again. Best regards, Management Swiss-Belinn Airport Surabaya
vita
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
This is my first time staying here, the hotel is clean, there is a gym too and it is close to the airport.
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Accommodation's Reply
02 Dec 2025
Dear Valued Guest, Thank you for taking the time to share your experience at Swiss-Belinn Surabaya Airport. We are delighted that you chose our hotel and we sincerely apologize for the inconvenience you experienced when requesting additional keys and floor access, especially when you are with your children. We sincerely apologize for this. While we have a policy of floor access for guest safety, our team could have provided a more suitable solution for the comfort of you and your family. We have passed your feedback to our front desk team to prevent this from happening again and to provide the best service. Thank you for your understanding and we look forward to welcoming you back for an even better experience. Best regards, Swiss-Belinn Surabaya Airport Management
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Hasan A.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.7
/10
Reviewed 4 week(s) ago
When checking in, I was given one key, but I asked for another, but I wasn't given access between floors, so it was difficult with the children and grandchildren.
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Accommodation's Reply
02 Dec 2025
Dear valued guest, Thank you for taking the time to share your experience with us. We apologize for any inconvenience you may have experienced during check-in, particularly regarding requesting additional keys and access between floors. This situation can be difficult, especially when you have children traveling with you. We have raised this issue with the front desk team so that they can propose better solutions in the future, including addressing room accessibility and the needs of guests travelling with families. Your feedback is very important in order to improve the quality of our service. We look forward to welcoming you back for an even more comfortable and smooth experience on your next visit. Best regards, Swiss-Belinn Management Surabaya Airport
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a***a
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The staff is friendly, the place is also very close to Juanda Airport
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Accommodation's Reply
02 Dec 2025
Dear valued guest, Thank you for sharing your review and choosing Swiss-Belinn Surabaya Airport as your preferred accommodation. We are very glad that you were satisfied with the friendliness of our staff and the proximity to Juanda Airport, which made your journey more comfortable. Your feedback is a driving force for us to continue striving to provide the best service to all our guests. We hope that your next stay will be an even more memorable and enjoyable experience. Best regards, Swiss-Belinn Surabaya Airport Management
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R***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.9
/10
Reviewed 5 week(s) ago
It took hours for the room to cool down. The next day, we deposited 200,000 Rupiah to request another access card so the AC would stay on while we were out, and the room was finally cool in the evening. Other than that, the staff were all friendly and helpful. Check-in was quick, and even though I chose the wrong smoking room, they were able to upgrade to a non-smoking one.
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Accommodation's Reply
29 Oct 2025
Dear Valued Guest, We warmly welcome you to Swiss-Belinn Airport Surabaya and thank you for taking the time to share your experience. We apologize for any inconvenience you have experienced regarding our room temperature and air conditioning systems. Your feedback is highly appreciated and our technical team will ensure that all air conditioning systems are installed optimally without any further modifications. We are very pleased that you were satisfied with the friendliness and helpfulness of our staff, as well as with the speedy check-in process. Thank you for allowing our team to assist you in moving you to a non-smoking room upon your request. We look forward to welcoming you back to Swiss-Belinn Airport Surabaya for an even more comfortable and enjoyable experience. Best regards, Management, Swiss-Belinn Airport Surabaya
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Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
The hotel is located near the Surabaya Airport and the toll road gate, so it has easy access. The restaurant's food also offers a good variety and affordable prices.
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Accommodation's Reply
28 Oct 2025
Dear our valued guest, Warm greetings from Swiss-Belinn Airport Surabaya, and thank you for sharing your positive feedback with us. We’re delighted to know that you enjoyed our convenient location near the airport and toll gate, as well as the variety and value of our restaurant offerings. Your kind words truly motivate us to continue providing the best service and experience for our guests. We look forward to welcoming you back soon to Swiss-Belinn Airport Surabaya. Warm regards, Management Swiss-Belinn Airport Surabaya
I***a
icon-origin-TRAVELOKA
8.7
/10
Reviewed 5 week(s) ago
The location hotel is flexible and near Airport for those who transit or just early to be near airport. The room is clean and all is complete. The staff is not really helpful at the first. When I do check in the staff just give the key and that’s all. Didn’t explain where is the room floor, where is to go the the lift, what is the wifi username and password and didn’t talk at all except ask the name and identity. Not like others hotel who explain when we are check in. The receptionist is not really nice staff. But when I’m check out I got nice staff who can help me. Please for all staff don’t look at who is check in. Don’t ever never look at the cover of the person. When I ask for going to the airport the staff think I go to Domestic Flight. Even i just use a simple dress or clothes. Serve all the quest like a king or Queen. Because without the quest this hotel will not stand until now. I paid for stay. But I have bad experiences during check in with receptionist staff. I wi not recommend to come back to this hotel for next year vacation. Thank you so much.
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Accommodation's Reply
28 Oct 2025
Dear our valued guest, Warm greetings from Swiss-Belinn Airport Surabaya, and thank you for taking the time to share your detailed feedback with us. We sincerely apologize for the unpleasant experience you had during check-in. It is never our intention to make our guests feel unwelcome, and we truly regret that our front office team did not meet your expectations in terms of service and communication. Your feedback is very valuable, and we have addressed this matter with the team to ensure it does not happen again. We’re pleased to know, however, that you found our location convenient, our rooms clean, and appreciated the helpful staff during check-out. We truly value your comments and will use them to improve our service consistency and hospitality for all guests. Thank you once again for sharing your experience. We hope you will give us another opportunity in the future to provide a much better stay at Swiss-Belinn Airport Surabaya. Warm regards, Management Swiss-Belinn Airport Surabaya
D***d
icon-Transit
Transit
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
Everything is good and according to expectations.
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Accommodation's Reply
29 Oct 2025
Dear Valued Guest, Warmest regards, Swiss-Belinn Surabaya Airport and thank you for your positive review. We are delighted to know that your stay met your expectations. This review encourages us to continue to strive to provide the best service to all our guests. We look forward to welcoming you back to Swiss-Belinn Surabaya Airport again. Best regards, Swiss-Belinn Surabaya Airport Management
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D***d
icon-Transit
Transit
icon-origin-TRAVELOKA
8.2
/10
Reviewed 5 week(s) ago
The service was very good, stayed here because I was leaving on an early morning flight.
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Accommodation's Reply
29 Oct 2025
Dear valued guests, We would like to extend our warmest wishes to Swiss-Belinn Surabaya Airport and thank you for taking the time to share your experience. We are very pleased that you were satisfied with our service and decided to stay with us before your first flight. Our location near the airport is designed to provide even more comfort to our passengers traveling with us. We look forward to welcoming you back to Swiss-Belinn Surabaya Airport in the future. Best regards, Swiss-Belinn Surabaya Airport Management
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wawan n.
icon-Business
Business
icon-origin-TRAVELOKA
8.4
/10
Reviewed 6 week(s) ago
The room's air conditioning was outdated, so it wasn't cooling optimally. The hallway air conditioning was missing or turned off, making it extremely stuffy and hot, even at night.
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Accommodation's Reply
28 Oct 2025
Dear Valued Guest, Warmest regards, Swiss-Belinn Airport Surabaya and thank you for your valuable feedback. We apologize for the inconvenience you experienced with the air conditioning in your room and corridor. We have forwarded your feedback to our technical team for immediate action to ensure the comfort of all our guests in the future. We appreciate your understanding and look forward to welcoming you back again for a memorable stay at Swiss-Belinn Surabaya. Best regards, Management, Swiss-Belinn Airport Surabaya
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Verified Traveler
icon-origin-TRAVELOKA
9.1
/10
Reviewed 6 week(s) ago
The hotel staff is friendly, the food is complete and delicious, and the rooms are clean. Thank you Swissbelin.
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Accommodation's Reply
23 Oct 2025
Dear Valued Guest, We warmly welcome you from Swiss-Belinn Surabaya Airport and would like to thank you for taking the time to share your positive review. We are very glad that you were satisfied with the friendliness of our staff, the variety and taste of our food, and the cleanliness of our room throughout your stay. Your gratitude and appreciation means a lot to us and encourages us to continue to provide the best service. We look forward to welcoming you back to Swiss-Belinn Surabaya Airport on your next visit. Best regards, Swiss-Belinn Surabaya Airport Management
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i***a
icon-Business
Business
icon-origin-TRAVELOKA
8.8
/10
Reviewed 7 week(s) ago
Cleanliness is excellent, facilities and service are excellent. The location is very strategic if you want to get to the airport or the city center. Request a non-smoking room, and if you're booking with a family, we can accommodate adjacent rooms. Thank you.
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Accommodation's Reply
15 Oct 2025
Dear Valued Guest, Thank you for choosing Swiss-Belinn Surabaya Airport and for taking the time to share your experience. We are delighted that you were satisfied with our cleanliness, facilities and services. We are also very pleased that your request for non-smoking rooms and a comfortable stay with your family was smoothly accommodated. Positive comments like these are very important to maintain and continuously improve the quality of our services. We look forward to welcoming you and your family back again soon. Best regards, Swiss-Belinn Surabaya Airport Management
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N***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 8 week(s) ago
The hotel staff was very helpful, the room was clean and comfortable, and the toilet and bathroom were okay, but unfortunately there was no tap for ablution. Overall, it was okay.
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Accommodation's Reply
15 Oct 2025
Dear valued guest, Thank you for choosing to stay at Swiss-Belinn Surabaya Airport and sharing your experience with us. We are very glad that you were satisfied with the cleanliness of your room, the comfort and the service of our team. We appreciate your comments on the bathroom amenities and will take them into consideration for future improvements. Thank you again for your review and compliments. We look forward to welcoming you back again soon. Best regards, Swiss-Belinn Surabaya Airport Management
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N***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 8 week(s) ago
The hotel staff was very helpful, the room was clean and comfortable, and the toilet and bathroom were okay, but unfortunately there was no tap for ablution. Overall, it was okay.
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Accommodation's Reply
09 Oct 2025
Dear Guest, We would like to thank you for choosing to stay at Swiss-Belinn Airport Surabaya. We also thank you for taking the time to write on our page. We have already passed on your compliments regarding the service provided by our staff and the cleanliness to the relevant staff. Your feedback regarding the ablution faucet in the bathroom will certainly be taken into consideration for future development programs. We hope that Swiss-Belinn Airport Surabaya will continue to be your choice of accommodation. Best wishes for health and success to you and your family. Best regards. Swiss-Belinn Airport Surabaya Management
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