How many rooms are available at Swiss-Belinn Airport Surabaya

Swiss-Belinn Airport Surabaya has 133.

Are there any parking spots at Swiss-Belinn Airport Surabaya ?

Yes: Yes, there are parking spots at Swiss-Belinn Airport Surabaya

Is there a swimming pool at Swiss-Belinn Airport Surabaya?

Yes, a swimming pool is available at Swiss-Belinn Airport Surabaya.

Does Swiss-Belinn Airport Surabaya offer airport transfers?

Yes, Swiss-Belinn Airport Surabaya provides airport transfer upon request. Please contact the hotel directly for more information.

What do past guests say about Swiss-Belinn Airport Surabaya?

Swiss-Belinn Airport Surabaya is well-known for its Cleanliness, Room Comfort, Location, as reviewed by verified Traveloka guests.

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Swiss-Belinn Airport Surabaya

Name: Swiss-Belinn Airport Surabaya
Address: Jalan Raya Juanda KM 1,88. Gedangan, Sidoarjo, Gedangan, Surabaya, Jawa Timur, Indonesia, 61254, Jalan Raya Juanda KM 1,88. Gedangan, Sidoarjo, Jawa Timur, 61254, Indonesia
Rating: 8.7

Hotels

8.7

/10

Very Good

4,178 reviews

What Guests Say About Their Stay

Staff Friendliness (98)

Bedroom (98)

Accessibility (96)

Room Space (85)

Sulistyowati S.

8.8

/ 10

During my business trips, I resided at this hotel for a week and had a wonderful experience. The rooms were immaculately clean, and the staff were proactive in resolving any issues. The spa staff were notably friendly. The culinary offerings were great. I look forward to staying here again. Love from Australia

P***n

9.4

/ 10

Staff was welcoming and even helped us get a non-smoking room as neither of us enjoy the stench of cigarettes. The room is clean. All basic amenities are provided, so no need to worry. There's hot water in the shower as well. We only stayed a night as we just needed a bed for a next morning transit but were wowed by the room in general. The hotel is pretty close to Surabaya's terminal 2, so worth a stay if heading out of Indonesia.

Rudy S.

10.0

/ 10

Hotel bersih, pelayanan ramah dan cepat, breakfast menu beragam dan enak rasanya, akses ke bandara dekat dan ada fasilitas shuttle. Recommended 👍.

joseph

8.5

/ 10

The service is top, picked up at the airport without having to wait long, the room is also okay, quiet. Will come back here again. Recommended.

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Yudhistira W.

9.7

/ 10

The best hotel in Juanda airport area. Room size is quite spacious. Breakfast menu is varied. Staff friendliness and service are very good

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In the Area

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Jalan Raya Juanda KM 1,88. Gedangan, Sidoarjo, Gedangan, Surabaya, Jawa Timur, Indonesia, 61254

Main Facilities

Restaurant

Swimming Pool

24-Hour Front Desk

Parking

Elevator

WiFi

Swiss-Belinn Airport Surabaya is a hotel is located at Gedangan. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.

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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.

CleanAccommodation

CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more

Frequent Disinfection

Staff Trained in Health Protocol

Temperature Check

What's around Swiss-Belinn Airport Surabaya

Jalan Raya Juanda KM 1,88. Gedangan, Sidoarjo, Gedangan, Surabaya, Jawa Timur, Indonesia, 61254

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Discover More About Swiss-Belinn Airport Surabaya

Swiss-Belinn Airport Surabaya Rates per Night

Swiss-Belinn Airport Surabaya room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends. Looking for the best Swiss-Belinn Airport Surabaya hotel rates? You've come to the right place! We'll break down the rates per day, so you can find the perfect deal. Keep an eye out for special hotel promotion offers to make your stay even more affordable. Don't forget to use the new user promo code BOOKTRAVELOKA to get up to 8% OFF your booking!

Swiss-Belinn Airport Surabaya Location & Address

Swiss-Belinn Airport Surabaya is located at Jalan Raya Juanda KM 1,88. Gedangan, Sidoarjo, Gedangan, Surabaya, Jawa Timur, Indonesia, 61254. It's situated in the Surabaya area of Indonesia, known for its vibrant atmosphere and delicious street food. The hotel is approximately 17 km from the city center.

How to go to Swiss-Belinn Airport Surabaya from Airport

Need a hotel transfer from Juanda International Airport (SUB) to Swiss-Belinn Airport Surabaya? Getting to the hotel is easy with several options available. Here's a breakdown to help you choose the best way to travel.

Taxi (Most Direct):
Taxis are readily available outside the airport terminals. This is the most direct option, taking around 20-30 minutes depending on traffic.
Ride Hailing (Convenient):
Ride Hailing services are a convenient option. Simply book a ride through the app and meet your driver at the designated pick-up point.
Airport Shuttle (Pre-booked):
Some hotels, including Swiss-Belinn Airport Surabaya, offer airport shuttle services. This usually requires pre-booking.
Public Bus (Most Affordable):
While less direct, public buses are the most affordable option. You'll need to check the bus routes and schedules to see if there's a suitable connection to the hotel. This option will take the longest.

Tips:

For the most convenient route, consider pre-booking an airport shuttle with Swiss-Belinn Airport Surabaya or using a Ride Hailing service. This ensures a hassle-free transfer, especially if you have a lot of luggage.

Swiss-Belinn Airport Surabaya Reviews & Summary

Looking for all the details about Swiss-Belinn Airport Surabaya? This hotel offers a comfortable and convenient stay, especially for travellers using Juanda International Airport. Hotel reviews often highlight its strategic location and excellent service. Guests love the hotel's proximity to the airport, making it ideal for early morning flights or late-night arrivals. The comfortable rooms and friendly staff also receive high praise. A standout feature is the rooftop pool, offering a relaxing space with city views.

Here's a snippet from a recent review: "The Swiss-Belinn Airport Surabaya was perfect for my overnight stay. The room was clean and comfortable, and the staff were incredibly helpful. The airport shuttle was a lifesaver!"

Swiss-Belinn Airport Surabaya Room Types Available

Choosing the right hotel room type can make all the difference to your stay. Swiss-Belinn Airport Surabaya offers a variety of categories of hotel rooms to suit different needs and preferences. Here's a breakdown of the different hotel bedroom types available:

Deluxe Room:
These rooms offer comfortable accommodation with standard amenities. Available in smoking and non-smoking options.
Grand Deluxe Room:
Slightly larger than the Deluxe Rooms, these rooms offer extra space and comfort. Some rooms may offer city views.
Executive Suite:
These suites feature a separate living area, providing more space and privacy.
Family Room:
Designed for families, these rooms offer ample space and may include multiple beds.

Please note that Swiss-Belinn Airport Surabaya is generally not a pet-friendly hotel. It's always best to confirm directly with the hotel regarding their pet policy, as well as any additional charges or requirements.

Hotel Facilities in Swiss-Belinn Airport Surabaya

Swiss-Belinn Airport Surabaya boasts a range of hotel facilities to ensure a comfortable and enjoyable stay. From relaxation to recreation, there's something for everyone. Here's a look at the hotel amenities available:

Swimming Pool:
Take a dip in the refreshing outdoor swimming pool. Operating hours are typically from 7:00 AM to 7:00 PM.
Fitness Center:
Stay active during your travels with the well-equipped fitness center. Open 24 hours.
Spa:
Indulge in a relaxing massage or treatment at the hotel spa. Extra fees apply.
Restaurant:
Enjoy a variety of culinary delights at the hotel restaurant.
Meeting Rooms:
The hotel offers meeting rooms for business travellers.
Free Airport Shuttle:
A complimentary airport shuttle service is available for guests.
Kids' Club:
Keep the little ones entertained at the supervised kids' club.

Hotel Buffet or Restaurant/Cafe in Swiss-Belinn Airport Surabaya

Looking for a delicious meal without leaving the hotel? Swiss-Belinn Airport Surabaya offers several dining options, including a hotel buffet and a restaurant/cafe. Here's what you can expect:

Swiss-Cafe Restaurant:
This all-day dining restaurant serves a variety of Indonesian and international dishes.
Buffet Breakfast:
Enjoy a hearty buffet breakfast with a wide selection of hot and cold items. Prices are approximately SGD 15 per person.
Lobby Lounge:
Relax with a coffee or light snack at the lobby lounge.

The Swiss-Cafe Restaurant is known for its Nasi Goreng, a signature Indonesian fried rice dish.

Swiss-Belinn Airport Surabaya Airport pickups and How to Book

Need a convenient hotel to airport transfer? Swiss-Belinn Airport Surabaya offers hotels with airport shuttle services for its guests. Here's how to book:

Contact the Hotel:
Contact the hotel directly via phone or email to request an airport pick-up.
Provide Flight Details:
Provide your flight number, arrival time, and the number of passengers.
Confirm Booking:
Confirm your airport pick-up booking with the hotel.
Advance Notice:
It's recommended to book your airport pick-up at least 24 hours in advance.

Nearby MRT Station & Bus Stops

Navigating Surabaya using public transport is relatively easy. Here are some nearby MRT stations and bus stops near Swiss-Belinn Airport Surabaya:

Nearest MRT Station:
The nearest MRT station is the closest one is located approximately 15 km away.
Bus Stops Nearby:
Several bus stops are located along Jalan Raya Juanda, within walking distance of the hotel.

To use the public buses, you'll need to purchase a prepaid card. These cards can be purchased at designated kiosks and convenience stores.

Nearby Attractions for Family / Kid Friendly

Looking for nearby activities to keep the whole family entertained? Surabaya offers a variety of nearby places to go, from theme parks to zoos. Here are some things to see nearby:

Surabaya Zoo (Kebun Binatang Surabaya):
Get up close with a variety of animals at this popular zoo. Distance from hotel: Approximately 18 km. Entry price: Approximately SGD 5.
Suroboyo Carnival Park:
Enjoy thrilling rides and attractions at this amusement park. Distance from hotel: Approximately 15 km. Entry price: Approximately SGD 10.
Kenjeran Beach:
Relax on the beach and enjoy the sea breeze. Distance from hotel: Approximately 25 km. Entry is free.
House of Sampoerna:
Visit this historic building and learn about the history of tobacco production in Indonesia. Distance from hotel: Approximately 17 km. Entry is free.
Museum Mpu Tantular:
Explore the rich history and culture of East Java at this museum. Distance from hotel: Approximately 20 km. Entry price: Approximately SGD 3.

Looking for more things to do nearby? See Traveloka’s best deals on Things To Do in Indonesia!

Where to eat near Swiss-Belinn Airport Surabaya (Surabaya)

Craving some nearby dining options? Surabaya offers a wide range of local food and international cuisine. Here are some food eatiries near me:

Cafes/Restaurants:
- Excelso Coffee:
  A popular coffee chain serving a variety of coffee drinks and light meals.
- McDonald's:
  A familiar fast-food option for a quick and easy meal.
- Bon Ami Restaurant:
  A local restaurant serving Indonesian and international dishes.
Local Street Food:
- Nasi Goreng:
  Indonesian fried rice, a staple dish.
- Satay:
  Grilled meat skewers served with peanut sauce.
- Soto Ayam:
  Chicken soup with noodles and vegetables.
- Rawon:
  A rich beef soup with a distinctive black color.
- Tahu Tek Tek:
  Fried tofu with shrimp paste and vegetables.

Shopping places near Swiss-Belinn Airport Surabaya (Surabaya)

Need some retail therapy? Surabaya offers a variety of nearby shopping destinations, from malls to markets. Here are some shops near me:

City of Tomorrow (CITO) Mall:
A large shopping mall with a variety of stores, restaurants, and entertainment options.
Royal Plaza:
Another popular mall with a wide selection of fashion, electronics, and dining options.
Pasar Atom:
A traditional market where you can find a variety of goods, including clothing, food, and souvenirs.

Other Places to Stay Near Swiss-Belinn Airport Surabaya

Looking for alternative accommodations? Surabaya offers a range of hotels to suit different budgets and preferences. Here are some affordable hotels nearby:

Luxury/5-6 Star Hotels Nearby:
- Shangri-La Hotel, Surabaya:
  A luxurious hotel with excellent amenities and service.
- JW Marriott Hotel Surabaya:
  Another top-rated hotel with a central location.
- The Westin Surabaya:
  A stylish hotel with modern facilities.
Looking for more accommodations? See Traveloka’s last minute hotel deals on 5 Star Hotel in Indonesia!
Four-Star Hotels Nearby:
- Wyndham Surabaya:
  A comfortable hotel with a range of facilities.
- Hotel Ciputra World Surabaya:
  A modern hotel connected to a shopping mall.
- Mercure Surabaya Grand Mirama:
  A well-located hotel with friendly service.
Looking for more accommodations? See Traveloka’s last minute hotel deals on 4 Star Hotel in Indonesia!
Three-Star Hotels Nearby:
- Pop! Hotel Airport Surabaya:
  A budget-friendly option near the airport.
- Zoom Hotel Jemursari Surabaya:
  A modern hotel with comfortable rooms.
Looking for more accommodations? See Traveloka’s last minute hotel deals on 3 Star Hotel in Indonesia!

Conclusion

Ready to book your stay at Swiss-Belinn Airport Surabaya? With its convenient location, comfortable rooms, and excellent facilities, it's the perfect choice for travellers visiting Surabaya. Check hotel availability and make your hotel reservations today! Don't miss out on the best deals! book cheap hotels in Indonesia and find cheap hotels nearby on Traveloka.

All facilities in Swiss-Belinn Airport Surabaya

Bar, Cafe and Lounge

Swimming Pool

Fitness Center

Lobby

Exterior

Public Facilities

Parking
Elevator
24-hour room service
Restaurant
Breakfast restaurant
Dinner restaurant
Lunch restaurant
Room service
Safety deposit box
WiFi in public area

Food and Drinks

Restaurant with AC
Bar
Breakfast
Breakfast and dinner
Breakfast and lunch
Buffet breakfast
Cafe
Continental breakfast
Dining area

General

AC
Ballroom
Banquet
Connecting rooms
Non-smoking room
Swimming pool
Smoking area

In-room Facilities

Cable TV
Desk
In-room safe
Refrigerator
Shower
TV

Hotel Services

Front desk
24-hour Receptionist
24-hour security
Laundry service
Luggage storage
Newspaper in lobby

Accessibilty

Accessibility equipment
Accessible bathroom
Accessible parking
Wheelchair accessible

Transportation

Airport transfer
Secure parking

Things to Do

Fitness center
Massage

Business Facilities

Meeting facilities

Nearby Facilities

ATM/Banking

Sports and Recreations

Table tennis

Connectivity

Free WiFi

Shuttle Service

Airport transfer

Accommodation Policy & General Information in Swiss-Belinn Airport Surabaya

Important Note

In relation with the Mayor of Surabaya's instruction letter to stop the spread of Covid-19 virus, hotel guests from outside Surabaya who plan to stay for more than 3 days (2 nights) are required to show negative swab/RT-PCR test result upon check in.

Check-in/Check-out Time

Check-in:

From 14:00

Check-out:

Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.

Deposit

Deposit IDR 0 is required upon check-in. The accommodation accepts cash, debit or credit card.

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General Information

Popular Facilities	AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time	From 14:00 - to 12:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at Swiss-Belinn Airport Surabaya	133
Number of floors in Swiss-Belinn Airport Surabaya	6
Another facilities in Swiss-Belinn Airport Surabaya	24-hour room service, Breakfast restaurant, Dinner restaurant, Lunch restaurant, Room service

Frequently asked question in Swiss-Belinn Airport Surabaya

What are available facilities at Swiss-Belinn Airport Surabaya?

There are top facilites at Swiss-Belinn Airport Surabaya such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)

What is normal check-in & check-out time at Swiss-Belinn Airport Surabaya?

The standard check-in time at Swiss-Belinn Airport Surabaya is starting from From 14:00 while the latest check-out time is at Before 12:00

Does Swiss-Belinn Airport Surabaya provide breakfast?

Yes, Swiss-Belinn Airport Surabaya provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is the star rating of Swiss-Belinn Airport Surabaya

Swiss-Belinn Airport Surabaya has a 4.0-star rating.

How many floors does Swiss-Belinn Airport Surabaya have?

Swiss-Belinn Airport Surabaya has 6.

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More Reviews from Other Guests in Swiss-Belinn Airport Surabaya

Overall Ratings & Reviews Swiss-Belinn Airport Surabaya

Traveloka (4,119)

Other sources (59)

8.7

Very Good

From 4,119 reviews

Provided by travelers on

Cleanliness

8.9

Room Comfort

8.8

Meal

8.6

Location

8.8

Service and Facilites

8.7

People often mention about Swiss-Belinn Airport Surabaya

All

Accessibility (54)

Staff Friendliness (54)

Bedroom (53)

Ambiance (46)

Room Space (46)

Bathroom (44)

Taste (43)

Hotel Area (42)

Variety (39)

Check-in/out Time (32)

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Traveler Reviews Swiss-Belinn Airport Surabaya

Number of reviews per page

Customer reviews

Flavianus

Transit

8.5

/10

Reviewed 1 week(s) ago

The service is very good and satisfying.

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Accommodation's Reply

02 Dec 2025

Dear Valued Guest, Thank you for taking the time to share your short review. We are delighted to know that our service left a positive and satisfying impression on you. Feedback like this motivates all our team to continuously strive to provide the best service at every opportunity. We sincerely hope to welcome you back again and for an even better or similar experience. Best regards, Management Swiss-BelInn Surabaya Airport

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N***i

Business

8.5

/10

Reviewed 2 week(s) ago

Comfortable and well-maintained rooms. Strategic location. Cozy

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Accommodation's Reply

02 Dec 2025

Dear Valued Guest, Thank you for taking the time to write us a positive review regarding your stay with us. We are so glad that you enjoyed our well-maintained rooms and that our location made your stay comfortable. Our guests' comfort is always our top priority and these reviews will serve as motivation for our team to continue providing the best service to all our guests. We do hope to welcome you back to Swiss-Belinn Surabaya Airport in the future. Best regards, Swiss-Belinn Surabaya Airport Management

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Gusti R.

Transit

10.0

/10

Reviewed 2 week(s) ago

Recommended hotel for vacation or for resting when you are out of town 👍

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Accommodation's Reply

02 Dec 2025

Dear Valued Guest, Thank you for taking the time to write us a positive review about your stay with us. We are so glad that you found our hotel to be the perfect fit for your getaway and city break. Your comfort and satisfaction are the driving force behind our continued commitment to providing the best possible service. We look forward to welcoming you back again soon and providing you with an equally memorable experience. Best regards, Management Swiss-BelInn Surabaya Airport

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F***i

8.5

/10

Reviewed 3 week(s) ago

Ok as a hotel for business trip

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Accommodation's Reply

02 Dec 2025

Dear Valued Guest, Thank you for sharing your positive feedback regarding your stay with us. We are very glad that you enjoyed our hotel, its cleanliness, comfort, friendly staff and the variety and delicious breakfast. We are also glad that our airport transfer service was helpful in your trip. This feedback means a lot to us and it encourages us to maintain the quality of our services and comfort for our guests, especially business travelers like you. We do hope to welcome you back again and to provide you with an even better experience. Best regards, Swiss-Belinn Management Surabaya Airport

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M***a

Transit

10.0

/10

Reviewed 3 week(s) ago

The hotel's interior is nice. It's clean and the staff is friendly. The breakfast menu is varied and delicious. There's an airport shuttle service.

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Accommodation's Reply

02 Dec 2025

Dear Valued Guest, Thank you for taking the time to share your experience with us. We are delighted that you were satisfied with our hotel’s interior design, the cleanliness of the premises and the friendliness of our staff. We are also delighted that our varied and delicious breakfast menu added to the comfort of your stay. We thank you for enjoying our airport transfer service. These comments and compliments are an encouragement for our team to continue providing the best service to all our guests. We look forward to welcoming you back to Swiss-Belinn Surabaya Airport on your next visit. Best regards, Swiss-Belinn Surabaya Airport Management

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Verified Traveler

10.0

/10

Reviewed 3 week(s) ago

The food is delicious, worth the price. Staying overnight for work is convenient because it's close to the airport.

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Accommodation's Reply

02 Dec 2025

Dear Valued Guest, Thank you for sharing your experience with us. We are delighted that you were satisfied with our food and felt that it was worth the price you paid. We are honored that our hotel has supported your business, especially with its location near Juanda Airport. Our guests' comfort is always our top priority, and your positive comments are a great motivation for our entire team to strive to provide the best service every time you stay. We hope that you will continue to have such a great experience on your next visit. Best regards, Swiss-Belinn Management, Surabaya Airport

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Duong N.

8.5

/10

Reviewed 3 week(s) ago

Nice room and full amenities, enthusiastic staff.

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Accommodation's Reply

02 Dec 2025

Dear valued guest, Thank you for taking the time to share your positive feedback with us. We are delighted to know that you enjoyed our comfortable room, complete amenities, and the warm hospitality provided by our team. It is always our goal to create a pleasant and memorable stay for every guest. We truly appreciate your kind words, as they motivate us to continue delivering excellent service and maintaining a welcoming environment for all our visitors. We hope your overall experience was enjoyable and that we had the opportunity to make your stay convenient and relaxing. We look forward to welcoming you back on your next visit, and we will be more than happy to serve you again. Best regards, Management Swiss-Belinn Airport Surabaya

vita

8.5

/10

Reviewed 3 week(s) ago

This is my first time staying here, the hotel is clean, there is a gym too and it is close to the airport.

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Accommodation's Reply

02 Dec 2025

Dear Valued Guest, Thank you for taking the time to share your experience at Swiss-Belinn Surabaya Airport. We are delighted that you chose our hotel and we sincerely apologize for the inconvenience you experienced when requesting additional keys and floor access, especially when you are with your children. We sincerely apologize for this. While we have a policy of floor access for guest safety, our team could have provided a more suitable solution for the comfort of you and your family. We have passed your feedback to our front desk team to prevent this from happening again and to provide the best service. Thank you for your understanding and we look forward to welcoming you back for an even better experience. Best regards, Swiss-Belinn Surabaya Airport Management

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Hasan A.

Leisure

8.7

/10

Reviewed 4 week(s) ago

When checking in, I was given one key, but I asked for another, but I wasn't given access between floors, so it was difficult with the children and grandchildren.

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Accommodation's Reply

02 Dec 2025

Dear valued guest, Thank you for taking the time to share your experience with us. We apologize for any inconvenience you may have experienced during check-in, particularly regarding requesting additional keys and access between floors. This situation can be difficult, especially when you have children traveling with you. We have raised this issue with the front desk team so that they can propose better solutions in the future, including addressing room accessibility and the needs of guests travelling with families. Your feedback is very important in order to improve the quality of our service. We look forward to welcoming you back for an even more comfortable and smooth experience on your next visit. Best regards, Swiss-Belinn Management Surabaya Airport

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a***a

Business

10.0

/10

Reviewed 5 week(s) ago

The staff is friendly, the place is also very close to Juanda Airport

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Accommodation's Reply

02 Dec 2025

Dear valued guest, Thank you for sharing your review and choosing Swiss-Belinn Surabaya Airport as your preferred accommodation. We are very glad that you were satisfied with the friendliness of our staff and the proximity to Juanda Airport, which made your journey more comfortable. Your feedback is a driving force for us to continue striving to provide the best service to all our guests. We hope that your next stay will be an even more memorable and enjoyable experience. Best regards, Swiss-Belinn Surabaya Airport Management

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R***y

Leisure

6.9

/10

Reviewed 5 week(s) ago

It took hours for the room to cool down. The next day, we deposited 200,000 Rupiah to request another access card so the AC would stay on while we were out, and the room was finally cool in the evening. Other than that, the staff were all friendly and helpful. Check-in was quick, and even though I chose the wrong smoking room, they were able to upgrade to a non-smoking one.

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Accommodation's Reply

29 Oct 2025

Dear Valued Guest, We warmly welcome you to Swiss-Belinn Airport Surabaya and thank you for taking the time to share your experience. We apologize for any inconvenience you have experienced regarding our room temperature and air conditioning systems. Your feedback is highly appreciated and our technical team will ensure that all air conditioning systems are installed optimally without any further modifications. We are very pleased that you were satisfied with the friendliness and helpfulness of our staff, as well as with the speedy check-in process. Thank you for allowing our team to assist you in moving you to a non-smoking room upon your request. We look forward to welcoming you back to Swiss-Belinn Airport Surabaya for an even more comfortable and enjoyable experience. Best regards, Management, Swiss-Belinn Airport Surabaya

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Verified Traveler

Business

8.5

/10

Reviewed 5 week(s) ago

The hotel is located near the Surabaya Airport and the toll road gate, so it has easy access. The restaurant's food also offers a good variety and affordable prices.

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Accommodation's Reply

28 Oct 2025

Dear our valued guest, Warm greetings from Swiss-Belinn Airport Surabaya, and thank you for sharing your positive feedback with us. We’re delighted to know that you enjoyed our convenient location near the airport and toll gate, as well as the variety and value of our restaurant offerings. Your kind words truly motivate us to continue providing the best service and experience for our guests. We look forward to welcoming you back soon to Swiss-Belinn Airport Surabaya. Warm regards, Management Swiss-Belinn Airport Surabaya

I***a

8.7

/10

Reviewed 6 week(s) ago

The location hotel is flexible and near Airport for those who transit or just early to be near airport. The room is clean and all is complete. The staff is not really helpful at the first. When I do check in the staff just give the key and that’s all. Didn’t explain where is the room floor, where is to go the the lift, what is the wifi username and password and didn’t talk at all except ask the name and identity. Not like others hotel who explain when we are check in. The receptionist is not really nice staff. But when I’m check out I got nice staff who can help me. Please for all staff don’t look at who is check in. Don’t ever never look at the cover of the person. When I ask for going to the airport the staff think I go to Domestic Flight. Even i just use a simple dress or clothes. Serve all the quest like a king or Queen. Because without the quest this hotel will not stand until now. I paid for stay. But I have bad experiences during check in with receptionist staff. I wi not recommend to come back to this hotel for next year vacation. Thank you so much.

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Accommodation's Reply

28 Oct 2025

Dear our valued guest, Warm greetings from Swiss-Belinn Airport Surabaya, and thank you for taking the time to share your detailed feedback with us. We sincerely apologize for the unpleasant experience you had during check-in. It is never our intention to make our guests feel unwelcome, and we truly regret that our front office team did not meet your expectations in terms of service and communication. Your feedback is very valuable, and we have addressed this matter with the team to ensure it does not happen again. We’re pleased to know, however, that you found our location convenient, our rooms clean, and appreciated the helpful staff during check-out. We truly value your comments and will use them to improve our service consistency and hospitality for all guests. Thank you once again for sharing your experience. We hope you will give us another opportunity in the future to provide a much better stay at Swiss-Belinn Airport Surabaya. Warm regards, Management Swiss-Belinn Airport Surabaya

D***d

Transit

8.5

/10

Reviewed 6 week(s) ago

Everything is good and according to expectations.

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Accommodation's Reply

29 Oct 2025

Dear Valued Guest, Warmest regards, Swiss-Belinn Surabaya Airport and thank you for your positive review. We are delighted to know that your stay met your expectations. This review encourages us to continue to strive to provide the best service to all our guests. We look forward to welcoming you back to Swiss-Belinn Surabaya Airport again. Best regards, Swiss-Belinn Surabaya Airport Management

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D***d

Transit

8.2

/10

Reviewed 6 week(s) ago

The service was very good, stayed here because I was leaving on an early morning flight.

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Accommodation's Reply

29 Oct 2025

Dear valued guests, We would like to extend our warmest wishes to Swiss-Belinn Surabaya Airport and thank you for taking the time to share your experience. We are very pleased that you were satisfied with our service and decided to stay with us before your first flight. Our location near the airport is designed to provide even more comfort to our passengers traveling with us. We look forward to welcoming you back to Swiss-Belinn Surabaya Airport in the future. Best regards, Swiss-Belinn Surabaya Airport Management

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wawan n.

Business

8.4

/10

Reviewed 6 week(s) ago

The room's air conditioning was outdated, so it wasn't cooling optimally. The hallway air conditioning was missing or turned off, making it extremely stuffy and hot, even at night.

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Accommodation's Reply

28 Oct 2025

Dear Valued Guest, Warmest regards, Swiss-Belinn Airport Surabaya and thank you for your valuable feedback. We apologize for the inconvenience you experienced with the air conditioning in your room and corridor. We have forwarded your feedback to our technical team for immediate action to ensure the comfort of all our guests in the future. We appreciate your understanding and look forward to welcoming you back again for a memorable stay at Swiss-Belinn Surabaya. Best regards, Management, Swiss-Belinn Airport Surabaya

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Verified Traveler

9.1

/10

Reviewed 7 week(s) ago

The hotel staff is friendly, the food is complete and delicious, and the rooms are clean. Thank you Swissbelin.

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Accommodation's Reply

23 Oct 2025

Dear Valued Guest, We warmly welcome you from Swiss-Belinn Surabaya Airport and would like to thank you for taking the time to share your positive review. We are very glad that you were satisfied with the friendliness of our staff, the variety and taste of our food, and the cleanliness of our room throughout your stay. Your gratitude and appreciation means a lot to us and encourages us to continue to provide the best service. We look forward to welcoming you back to Swiss-Belinn Surabaya Airport on your next visit. Best regards, Swiss-Belinn Surabaya Airport Management

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i***a

Business

8.8

/10

Reviewed 8 week(s) ago

Cleanliness is excellent, facilities and service are excellent. The location is very strategic if you want to get to the airport or the city center. Request a non-smoking room, and if you're booking with a family, we can accommodate adjacent rooms. Thank you.

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Accommodation's Reply

15 Oct 2025

Dear Valued Guest, Thank you for choosing Swiss-Belinn Surabaya Airport and for taking the time to share your experience. We are delighted that you were satisfied with our cleanliness, facilities and services. We are also very pleased that your request for non-smoking rooms and a comfortable stay with your family was smoothly accommodated. Positive comments like these are very important to maintain and continuously improve the quality of our services. We look forward to welcoming you and your family back again soon. Best regards, Swiss-Belinn Surabaya Airport Management

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N***a

9.4

/10

Reviewed 9 week(s) ago

The hotel staff was very helpful, the room was clean and comfortable, and the toilet and bathroom were okay, but unfortunately there was no tap for ablution. Overall, it was okay.

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Accommodation's Reply

15 Oct 2025

Dear valued guest, Thank you for choosing to stay at Swiss-Belinn Surabaya Airport and sharing your experience with us. We are very glad that you were satisfied with the cleanliness of your room, the comfort and the service of our team. We appreciate your comments on the bathroom amenities and will take them into consideration for future improvements. Thank you again for your review and compliments. We look forward to welcoming you back again soon. Best regards, Swiss-Belinn Surabaya Airport Management

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N***a

Staycation

8.5

/10

Reviewed 9 week(s) ago

The hotel staff was very helpful, the room was clean and comfortable, and the toilet and bathroom were okay, but unfortunately there was no tap for ablution. Overall, it was okay.

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Accommodation's Reply

09 Oct 2025

Dear Guest, We would like to thank you for choosing to stay at Swiss-Belinn Airport Surabaya. We also thank you for taking the time to write on our page. We have already passed on your compliments regarding the service provided by our staff and the cleanliness to the relevant staff. Your feedback regarding the ablution faucet in the bathroom will certainly be taken into consideration for future development programs. We hope that Swiss-Belinn Airport Surabaya will continue to be your choice of accommodation. Best wishes for health and success to you and your family. Best regards. Swiss-Belinn Airport Surabaya Management

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Exterior 4 Swiss-Belinn Airport Surabaya

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