Serena Hotel

Zzz

C’è un dipendente della reception (con le sopracciglia pettinate verso l’alto, quasi come se volesse assomigliare a Lucifero) che ha dato un pessimo servizio. Avevo fatto due prenotazioni separate per due tipi di camera diversi, perché la stessa tipologia di camera non era più disponibile quando ho fatto la seconda prenotazione, e quindi al check-in ho suggerito di prendere io la camera più piccola per entrambe le notti (senza chiedere un rimborso della differenza di prezzo) e di dare un upgrade a qualcuno che non aveva ancora fatto il check-in…e facendo così, avrei evitato di dover cambiare camera. Mi ha detto che non era possibile (secondo me, sarebbe stato facile, ma comunque…). Poi ha fatto fatica a trovare la mia seconda prenotazione nel suo libro di prenotazioni (l’ha trovata ma ha fatto fatica). Per il check-out, ho chiesto a quello stesso tizio con le sopracciglia strane (l’ho chiesto nella serata che precedeva il check-out) se al check-out potevo avere una scatola d’asporto per la colazione visto che avrei fatto il check-out prima del inizio della colazione (cosa che altri alberghi in passato avevano fatto ed avevano addirittura suggerito loro); lui ha rifiutato. Quella stessa serata prima del check-out, mi ha chiesto di pagare la tassa di soggiorno; ho accettato e lui mi ha dato una ricevuta. Quando sono risalito in camera, mi sono accorto che era la ricevuta della camera però, non la ricevuta della tassa di soggiorno. (Vedere il resto nell’altro commento)

Despite losing my wallet on the metro in Rome the hotel stay was great. The front desk employees, who have probably seen it all, were sympathetic to my situation. The location is so close to the hub of transportation you can get anywhere you need to be very easily. The breakfast has a wide selection and is beautifully displayed. I did find some of the cold items were more room temperature, but the quality is amazing!

Room was small but adequate. Older style with some quaint features. Unfortunately there was a smell coming up from all the drains in the bathroom , but placing a dry towel over these when not in use, blocked that significantly. I bought along a travel kettle which was good, as there are no tea/coffee facilities in the room. There were no USB points, so bring plugs. Very well located for termini station and metro and 20 min downhill walk to colloseum. Plenty of souvenir shops, small supermarkets and restaurants around. Was a bit noisy on the street one night, but thats not hotel's fault!!

I just felt at home. Lovely budget hotel. Completely satisfied. I will definitely come back

clean room. friendly staff.

Very old fashioned and neglected. Broken lamps which flickered constantly and desk draw also broken and unusable.

Everything was great

Yes

The room fronted on a street which had very loud people and street activity going on until nearly dawn.

Average

Great spot to stay

Great staff even during Christmas holidays - easy arrival and checkout and friendly team at work.

Great room. No issues with check in.

Very good

Staff was great. Breakfast had good choices. Rooms were on the smaller side (normal for Europe) Shower was crowded. Great location. Maid service everyday. Would stay again.

The gentleman at the desk had a great sense of humor and was very accommodating to my schedule.

It is right that i had to cancel 2 days before my trip which was after the fully refundable period, due to a lung infection health problem, but i was expected to have a refund for those 2 booking days, or at least the second day, where i sent an email explaining the situation and hotels.com also sent emails, but the hotel choose not to reply and not refunding. Sometimes a good action can make more popularity over gaining money and restricting to rules.

Staff very nice and courtious. Room was cleaned every day. Nice breakfast.

Clean simple room, nice staff.