Centurion Hotel Ueno

Spacious room size and location, however overall, our stay was disappointing due to the unwelcoming and unaccommodating service. We checked in late and requested an extra blanket or sheet but were told there were no spares in the hotel. Instead, we were offered to have an additional sofa bed prepared with sheets and a blanket for a fee. After settling in, we found the floor beside the bed was dirty and sticky, with noodles left behind. As we were exhausted, we reported it to housekeeping the next morning, which they acknowledged. When we returned later, it still hadn't been cleaned. The front desk claimed we hadn't reported it before the housekeeping cutoff and insisted we should have told them the previous night. We were then told to use the door sign if we wanted housekeeping, but also that staff could enter even if we were sleeping or still inside the room. When we asked for clarification because of the privacy concern, we were told the policies were all in the QR code, accused of "harassment" for our questions, and warned that police could be called. While the floor was eventually cleaned, the way our legitimate concerns about cleanliness and contradictory privacy policies were handled was disappointing. Relying on a QR code instead of clear communication and dismissing guests' concerns is poor customer service. This was not a language barrier, as staff spoke English. We left feeling silenced, threatened, dismissed, and unwelcome.

Older hotel. Decent location. Room was dark and old.

Good things about this property: the location is great (shops and restaurants nearby), the staff were friendly, and the rooms were clean. The only negative review I have is that the room was very small, so it was very tight to move around, and the bathroom was also very small.

The location is great, very close to the train station, shops and restaurants. The hotel feel a little older, but well maintained. Our room had a lot of space, more than most we rented in this price range.

There were serious problems with our hotel room. First, the sound proofing is very limited, which is a problem because of how loud it is outside in the evening and night. Second, there wasn't even proper for the entire window area, such that the neon lights outside would come in and make it very hard to sleep. This was one of the most expensive rooms in the hotel, so I wouldn't want to see their more basic rooms. The outside area of Tokyo is a sketchy one, with dirty streets and uncouth activities.

The hallway and elevator looked old and creepy. The room was spacious, bed was soft, outdoor onsen was okay-the faucet looked like it was going to break off any minute. Privacy was questionable since there was a window on the building to the side which makes you visible. Decor was good. Staff were friendly and helpful.

Hotel is located close to many train/subway stations. Staff is great and friendly. Rooms are on the smaller size but adequate. Rooms are clean, beds are on the hard side. Depending on your room/floor you might not get any view. If you can get a rate of $100 or lower a night I think it is worth it.

Clean, convenient, comfortable and reasonably priced

Everything was great in Centurion

I stay here because there's a grocery store downstairs and a family mart. Also restaurants are all within walking distance.

Cabin room, in annex, clean. Staff helpful and friendly. Easy access to food, shopping. Busy area on Friday night. Short walk to Ueno park.

Clean, friendly and helpful staff

We stayed one night and it was comfortable enough

The location of this hotel was excellent! It was very close to restaurants, shops, and many different train stations. The room itself was very small, but they make good use of the space that is available. The AC was very nice after a long day out in the sun. The staff were very friendly.

Our room was nice. It was just very loud in the area and that kept us up at night. Lots of ambulances coming through and loud street noise all hours of the night. Staff was super friendly and helpful. Never seen a hotel split between two streets! Interesting layout but the conbini at the bottom was very convenient. We didn't love the area of Ueno it was in but our room was perfect, beds were very comfortable, probably the most comfortable we've experienced in Japan.

The room and bathroom was small, they have 2 buildings and my room was on the older one, the room was old and really small

Clean,

Staffs are very friendly . Good location: just about 1.5 miles (or 1 stop if using subway) from Akihabara Station.

Roomy and close to transportation.

It was a good location, but the listing was deceptive saying that there were two beds only to find out the second bed was an additional charge. Building two also only has one elevator which can become congested at times. That aside, the place was well maintained and the staff was friendly.