-Customer service was great.-Room is quite small-prefer for 2 large luggage, Maximum 4 luggage.-Bathroom also small, but everything you need will provided and cleanser, toner, cleanser oil, shaver, comb will provide at lobby service counter, you can take whenever you need it.-That 's 2 washing machine and 2 dryer at first floor, can change small coin at counter.-Location a bit far away from kanda station.-The room carpet floor was quite dirty, but they have provide slippers. * can try using bath tub with warm water and open window, the cold air will come inside. Very good for relaxing when come back hotel.