Hotel Clad

Long walk to get to the hotel, esp'ly with luggages, seems like only those who drive are welcome, you'd think hotel got shuttle from bus station to hotel front, but they don't. Then, once all restaurants close at the same time as the stores in outlet, you got no other options but to eat at the hotel's restaurant which only offered buffet at 5500Y/person; that would not have been a problem if they offered decent food, but no, way worse than food court quality, which made the whole experience less than decent. The view and the hot springs are the only good things left with this hotel.

Nice room with a view of Fujisan, lots of amenities and enjoyed both public and private onsens.

Awesome room… fantastic view of Mount Fuji

They should have a service to tidy up the bed during room cleaning

I’d like that they have a good view of Fuji mountain and the place is clean and comfy ! Onsen was the best ! Some of the staff are very friendly and some are not .. oh well I don’t ask too much but I enjoyed my stay anyway

Location and onsen is fabulous

Too crowded and the room is not properly cleaned. It feels like people keep coming and go staff doesn’t have enough time to clean

Great hotel to stay overnight at Gotemba. With access to the spa in the same building. Location is great and full of amenities. Only complaint is the in-house restaurant which offers buffet only and at a very high price. They used to offer great à la carte option, too bad that’s not available any more.

It was much better than I expected for the area.

Beautiful room. Nice hotel. Good amenities

A nice big room with easy accessibility

Best choice for going to outlet mall and staying a night

Fabulous hotel we loved our stay

The view of Fuji mountain and the hot springs

Hotel is great, only 2 problems. First, the shuttle bus schedule is broken, only 6 rides each day. It would be better by each appointment pointing or taxi ride discounts. Second, lag of massage staffs also makes the appointment broken because hotel have more empty bed than customer usage.

Great location. Close to outlet.

We love the onsen

Amazing views from the Mount Fuji side! The room is a bit small but super clean and the staff is amazing. The buffet is a tad expensive but has a pretty wide range of food.

Hotel Clad had such an amazing view of Mt. Fuji. Had a great stay and it was nice that it was right beside the outlet mall.

The environment and room design is excellent and make people feel very relaxing. The buffet dinner is reasonably priced with various choices and good quality. It’s really a great decision to stay one night in this hotel to allow sufficient time to do shopping and enjoy the tranquility of the environment and the onsen, it’s a great experience!