Hotel La Neige

La Neige is a great hotel, the staff is perfect, I want to come back, the premises are beautiful, so elegant, and at a good price, there’s no onsen, but no problem, there are options a few minutes away, and the hotel have an excellent transportation service. I definitely want to come back. 5 stars

This hotel was absolutely incredible. It’s located just five minutes from Happo-One, which made getting to the slopes unbelievably convenient. The ski shuttle service the hotel provides is also fantastic. Whenever you want to ski, you simply go down to the ski concierge, let them know you’re heading out, and they’ll have all of your gear ready—clean, dry, and warm. Then they drive you straight to the mountain of your choice. It honestly couldn’t be easier. Yes, the hotel is on the pricier side, but it is absolutely worth it. The food at the restaurant is outstanding, and the service was truly impeccable. From the moment we arrived, we were treated like royalty. I’m already looking forward to my next trip back to Japan, and I will definitely be staying here again.

The staff and service is second to none!

The staff went above and beyond. Everyone was so welcoming and accommodating. They made the stay amazing.

I have visited this property four times since 2012. The hotel is beautifully nestled in the forest and lit up with pin lights, the rooms are lovely and spacious and come with a deep plunge bath. It is convenient to walk to the slopes, on the main shuttle service and one can walk to surrounding restaurants, bars and ski rentals. But what stands this hotel apart is the impeccable service from the amazing staff. During ski season they lay out your warm ski/boarding boots at the door, and they help you get transportation to the lifts. At the end of the day they greet you at the door with a smile, take your wet gear and swap back your warm personal shoes. There is a lovely lobby for an apre glass of wine and a fireplace for roasting marshmallows. They help you find reservations to dinner and help you sort transportation to and from. I travel globally for work and leisure, from the smiles to the can-do, and truly helping guest I have found rare a team that could exceed in provincially my an amazing experience. So hotel I give top marks, and for the hotel staff, double that. 👍👏🙏

This hotel is gorgeous. The room had a separate living room with opulent furnishings. The staff was eager to help .

The best service I have ever experienced around the world! The staff here are amazing. Beautiful rooms with amazing views. The breakfast is a 5 course meal or buffet- highly recommend. They have a free shuttle service which saves you so much $ on taxis. Couldn’t recommend more highly!

The hotel service is exceptional. Beautiful room and comfortable bed. Is a historical legendary building.

I stayed here couple weeks ago, I like the environment and comfort and quiet place, the manager and staff are great and friendly, that’s the reason why I came back. The manager upgrade me to a room with Jaguzzi. Sadly is the air conditional is abit old , doesn’t cool up the room quick, but it still fine. The hotels room definitely needs a proper upgrade as there is many wear and tear and air conditional need an overhaul too. Wallpaper has to be clean as you can see some stains.

The service was perfect and bed was super comfort

Beautiful property, excellent staff/service throughout- including very convenient shuttle service to/from bus and to ski lifts! Very highly recommended.

The property and stay were excellent.

Our stay was beyond amazing! The staff was so kind and helpful ❤️ We will definitely be back!

Love this hotel, it was our second time visit. We already look forward to visiting again next year for sure!

Love the location, service and people that work there.

The hotel was great and the staff were friendly and helpful. Lovely hotel.

The hotel staff was very friendly and helped us to book two dinners, three private ski lessons as well as pick up and drop off for ski runs for the nearby Happo-One ski area. They also helped to arrange for pick up from and to the Hakuba-Happo bus station.

We stayed at the cottage. My family was able to enjoy hotel amenities with privacy. The shuttle was a big plus. The staff was very accommodating. We will stay there again. Highly recommended.

We stayed for three nights and took the half board option which included breakfast and dinner at their restaurant. We were so impressed with the fabulous French- inspired multi course dinners; beautifully presented and super delicious! What an incredible value. Would highly recommend! The staff and service at this hotel are also top notch!

Stayed four nights to ski the various areas of Hakuba Valley. First, the staff were incredibly kind and helpful! For example, when I arrived and as I was parking my car, a staff member came out to greet me. And each morning I skied Happo One, a staff member drove me to the ski area and then picked me up when I called in the early afternoon. This allowed me to boot up in the hotel lobby, saving me much time. Staff also offered to help with ski rentals and lift passes. The daily breakfast (set menu) was also nice. And one evening I ate dinner in the hotel’s restaurant. I was hoping for Japanese food, but the set menu was comprised of delicious French food. I should have asked more questions about the dinner menu before I made my dinner booking, but again the dinner and service were very nice. The hotel itself is showing its age—worn carpets in the hallways, tired-looking furniture, scuffs on the walls. But the room was spacious and the bed and pillows comfortable. The hotel is secluded, and I couldn’t find any places to eat within walking distance, so guests will have to eat dinner in the hotel’s restaurant or drive somewhere. Overall, I had a nice, relaxing stay.