Kobe Plaza Hotel West

Great location and very helpful staff.

The staff is friendly. Rooms are clean and comfortable. Convenient location. Only note is charging for extra towels: perhaps a refundable deposit would be better?

On a fait bcp d’hôtels au Japon et c’est l’accueil et le service le moins courtois que nous avons eu malheureusement…peut être Kyoto est différente et trop de touristes Mais l’hébergement et chambres sont très propres et bien

出張で2泊させていただきましたが、とてもゆっくり出来ました。また宜しくお願い致します。

The place was very clean, in a good location and the staff was very friendly. I would definitely stay there again!

Property is in a good area and is well staffed. Accommodations are tight with little room to open suitcases and danger of damaging the tv when moving through the triple room. However, the room had a bad smell and was dusty. When I dropped something, I found a huge layer of dust under the bed, old cigarette packages and all kind of other stuff. Garbage can be found hidden in all kinds of places. Would really reconsider coming here next time.

丁寧に対応してくださり、快適に過ごすことができました。

We stayed at Kobe Plaza Hotel West and overall it was a very pleasant experience. The hotel has its excellent location right on Motomachi shopping street, just a short walk from Motomachi Station and close to restaurants, shops, Chinatown and other attractions — making it ideal for sightseeing and exploring Kobe on foot.The beds are not small at all.

clean room

The hotel is centrally-situated. We walked or took a short train ride most of the time since it’s close all the places we wanted to go to. The staff is very helpful as well and the facility was very clean and cozy.

Kobe Plaza Hotel West was a super convenient and comfortable base for exploring Kobe. The best part? The location. It’s only a few minutes’ walk from Motomachi Station, so getting anywhere is really easy. You’re also right next to Motomachi’s shopping street and just a short walk from Chinatown, which means endless food options, snacks, cafés, and late-night bites. If you like wandering around and discovering little local spots, this area is perfect. The hotel itself is clean, simple, and has everything you need. The rooms are standard size for Japan, they’re cozy and well-kept. Wi-Fi works great, and there’s even a laundry area on the 2nd floor, which is the same floor for breakfast. Big shout-out to Julia, who helped us during our stay. She was super friendly and made our stay easier. Having someone that helpful at the front desk really makes a difference

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My stay was perfect best hotel experience I’ve ever hard thank you so much. I will come back on my next visit! 🙇 Julia at the front desk was very sweet and helpful. Thank you to all the staff.

Very central location to shopping, restaurants and transit. The lobby area is welcoming, as are the staff. In the room, the high touch surfaces were overall clean, but there were cobwebs and dust on unused surfaces. Also the room is very small. Minimal amenities (ie a coffee pot, but no coffee or bottled water).

Great hotel located in the Motomachidori arcade, only a few minutes walk to Motomachi station and harbour town. The staff were very accomodating and were very proficient in other languages, even using slang terms from my country

I thought I paid for the breakfast 🤔. Staff behind the desk were so, so ,so professional. Plenty of places to eat. The hotel is in one of those covered streets. Convenience 7/11 a few shops away & the metro a 3 minute walk. Would definitely stay here again & recommend it 100%. Rooms not huge, but we know that about Japan. But as usual, spotlessly clean.

Very good location!

room really small and bathroom also smaller compare to other hotels.

Great hotel! The staff were so lovely and the room was clean. The hotel was even giving out free popscicles because of the summer heat. Close to shopping and food and trains. 11/10 would stay again

I realy like that it's in the midst of a shopping arcade.