What are the guest reviews for Marroad Hakone?

Marroad Hakone is well-known for its Cleanliness, Service and Facilites, Room Comfort, as reviewed by verified Traveloka guests.

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Marroad Hakone

Name: Marroad Hakone
Address: 1320, Goura, Hakone-machi, Ashigarashimo-gun, Kanagawa, Ashigarashimo, Kanto, Japan, 250-0408, 1320, Goura, Hakone-machi, Kanto, 250-0408, Japan
Rating: 8.2

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8.2

/10

Very Good

348 reviews

What Guests Say About Their Stay

Nguyen K. D. H.

9.7

/ 10

The hotel will be enthusiastic and attentive and professional. If you have a chance to come here, you will definitely return to this hotel

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Anna

10.0

/ 10

Beautiful hotel in a serene location with an onsen and close to câble car. The shuttle driver got out bags from Gora station and so we can start exploring before 3p check in. Same for when we checked out and they delivered our bags at the Gora station. Such awesome service. Fine dining and we love the open bar at happy hour. Wow!

Jahnavi

10.0

/ 10

Great location!! Loved the view and ambience. The onsen hot bath was a wonderful experience. The rooms and amenities were clean. Loved our stay, we really wished we should have booked our stay for couple more days!!

James

10.0

/ 10

The breakfast and dinner was very good. Make sure that you sign up or they won't feed you! Also no transportation on Sunday except the train at Gora.

In the Area

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1320, Goura, Hakone-machi, Ashigarashimo-gun, Kanagawa, Ashigarashimo, Kanto, Japan, 250-0408

Main Facilities

Parking

Elevator

Train station pickup

24-hour Receptionist

Staying at Marroad Hakone is a good choice when you are visiting Hakone. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

What's around Marroad Hakone

1320, Goura, Hakone-machi, Ashigarashimo-gun, Kanagawa, Ashigarashimo, Kanto, Japan, 250-0408

Discover More Places

Discover More About Marroad Hakone

General
Near Hakone Gora Park

Location
With a stay at Marroad Hakone in Hakone (Gora), you'll be within a 5-minute drive of Hakone Gora Park and Hakone Open Air Museum. This hotel is 4.4 mi (7 km) from Hakone Hot Springs and 4.4 mi (7.1 km) from Lake Ashi.

Attractions
Distances are displayed to the nearest 0.1 mile and kilometer.

Hakone Museum of Art - 0.5 km / 0.3 mi
Hakone Gora Park - 0.5 km / 0.3 mi
Hakuundo Chaen - 0.7 km / 0.4 mi
Hakone Open Air Museum - 1.8 km / 1.1 mi
Sengokuhara Onsen - 1.9 km / 1.2 mi
Ōwakudani - 2 km / 1.3 mi
Hakone Kowakien Yunessun - 2.4 km / 1.5 mi
Miyagino Hayakawa Breakwater Cherry Blossoms - 2.4 km / 1.5 mi
Okada Museum of Art - 2.5 km / 1.5 mi
Chisuji Falls - 3 km / 1.9 mi
Pola Museum of Art - 3.4 km / 2.1 mi
Hakone Ropeway - 3.8 km / 2.3 mi
Hakone Venetian Glass Museum - 5.2 km / 3.2 mi
Lalique Museum Hakone - 5.6 km / 3.5 mi
Daihakone Country Club - 6.3 km / 3.9 mi

The nearest airports are:
Haneda Airport (HND) - 100.3 km / 62.3 mi
Narita Intl. Airport (NRT) - 166.9 km / 103.7 mi

Facilities
Enjoy recreation amenities such as hot springs or take in the view from a terrace. Additional amenities at this hotel include complimentary wireless internet access and a vending machine.

Business Facilities
Featured amenities include complimentary newspapers in the lobby, a 24-hour front desk, and an elevator. A train station pick-up service is provided at no charge, and free self parking is available onsite.

Dining
Enjoy a satisfying meal at Voyageur serving guests of Marroad Hakone. Wrap up your day with a drink at the bar/lounge. Continental breakfasts are available daily from 7:30 AM to 9:00 AM for a fee.

Rooms
Make yourself at home in one of the 45 guestrooms featuring refrigerators and LED televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with showers feature designer toiletries and hair dryers. Conveniences include phones, as well as safes and blackout drapes/curtains.

All facilities in Marroad Hakone

Entertainment Facility

Common Space

Accommodation Services

Exterior

Bedroom

Transportation

Limited parking

Food and Drinks

Breakfast

Connectivity

Free WiFi

General

Parking
Terrace

Shuttle Service

Train station pickup

Public Facilities

Smoke-free area
Elevator

Hotel Services

24-hour Receptionist
Newspaper in lobby

Accommodation Policy & General Information in Marroad Hakone

Important Note

Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

General Check-in Instructions

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

, This property offers transfers from the train station. Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. This property doesn't offer after-hours check-in. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. Guests with dinner-inclusive plans must check in by 5 PM. Dinner will not be guaranteed after this time and guests will not be refunded. Any special requests for guests with food allergies will not be accommodated.

Pets

Service Animals Allowed

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General Information

Popular Facilities
Check-In / Check-Out Time	From 15:00 - 19:00 - to 11:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at Marroad Hakone	45
Another facilities in Marroad Hakone	Limited parking, Breakfast, Free WiFi, Parking, Terrace

Frequently asked question in Marroad Hakone

What is normal check-in & check-out time at Marroad Hakone?

The standard check-in time at Marroad Hakone is starting from 15:00 - 19:00 while the latest check-out time is at Before 11:00

Does Marroad Hakone provide breakfast?

Yes, Marroad Hakone provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

How many stars does Marroad Hakone have?

Marroad Hakone is a 3.0-star hotel.

How many rooms does Marroad Hakone have?

Marroad Hakone has 45 rooms in total.

Is there parking at Marroad Hakone?

Yes, Marroad Hakone provides a car park. Please contact the property directly for more details.

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More Reviews from Other Guests in Marroad Hakone

Overall Ratings & Reviews Marroad Hakone

Traveloka (5)

Other sources (343)

8.2

Very Good

From 343 reviews

Cleanliness

8.4

Room Comfort

8.0

Location

8.0

Service and Facilites

8.4

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Traveler Reviews Marroad Hakone

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Top reviews

Anna

Family

10.0

/10

Reviewed 17 week(s) ago

Expedia Group verified review

Jahnavi

with Children

10.0

/10

Reviewed 18 week(s) ago

Expedia Group verified review

Vsevolod

8.0

/10

Reviewed 20 week(s) ago

Expedia Group verified review

onsen was very nice. the breakfest was western style and not buffet. the parking is free and can fit a large car. the building is very old but it is kept very clean it is very nice. they also had a good TV that offered netflix which is hard to find. we also got a massage, and it was fantastic.

Ho Fai

with Children

10.0

/10

Reviewed 21 week(s) ago

Expedia Group verified review

Breakfast and onsen is great!

Caroline

10.0

/10

Reviewed 23 week(s) ago

Expedia Group verified review

Has a shuttle to and from Gora station.

Devon

10.0

/10

Reviewed 26 week(s) ago

Expedia Group verified review

Clean room, staff was excellent. View was beautiful

James

10.0

/10

Reviewed 29 week(s) ago

Expedia Group verified review

The breakfast and dinner was very good. Make sure that you sign up or they won't feed you! Also no transportation on Sunday except the train at Gora.

Albert

10.0

/10

Reviewed 30 week(s) ago

Expedia Group verified review

Clean and spatious

Anita

with Partner

10.0

/10

Reviewed 32 week(s) ago

Expedia Group verified review

Happy hour bar is good . Absolutely need hotel shuttle to get to town station because the hills are steep.

mark

10.0

/10

Reviewed 32 week(s) ago

Expedia Group verified review

Staff was amazing. Location was a hike and that’s on Expedia for not say free hotel transfer. Onsen was breath taking. Had dinner at the Gora brewery and it’s not brewery food. They collab with Nobu and it was great. Beer ehhhh! All in all-AMAZING!

Joshua

Friends and family Family

4.0

/10

Reviewed 46 week(s) ago

Hotels.com verified review

We stayed in a Deluxe Room which was fantastic—apparently recently renovated, and the new touches were excellent. We also appreciated the arrival Happy Hour with unlimited drinks and light snacks. Unfortunately, the positives ended there. The service was deeply disappointing. The staff seemed completely bothered by our presence and rushed us through interactions, including breakfast orders. The low point was dinner: we were told the restaurant was 'full' and had to find food elsewhere, despite seeing only about five people dining inside all night. Since the hotel is isolated up a mountain (a 30-minute walk to the nearest conbini) and they offer no room service, we were left stranded with no alternatives provided by the staff. Note to travelers: We luckily found Bombay Hakone, an Indian restaurant that delivered excellent food up the twisty mountain roads in the rain—major kudos to them. As for the facilities, the onsens were nice but small, and the outdoor roof leaked, dripping ice-cold rain on us while trying to relax. I have stayed at many ryokans and hotels in the Hakone area; this was my first and last visit to Hotel Marroad.

Donna

Leisure Family

8.0

/10

Reviewed 50 week(s) ago

Expedia Group verified review

Rooms were s!all but clean. Happy hour offered with free drinks.

Richard

with Partner

10.0

/10

Reviewed 50 week(s) ago

Hotels.com verified review

Very clean room, with fabulous view. Very comfortable bed. Breakfast was waiter service, very efficient, and delicious food.

Andrea

Leisure

10.0

/10

Reviewed 52 week(s) ago

Expedia Group verified review

I had an amazing stay at Marroad. On the outside, it looks a bit outdated, but the interiors are well maintained. I absolutely loved my room — it had been renovated, everything looked new, and it was both spacious and cozy. The staff were very kind and attentive. Another nice thing to mention is that they offer a free shuttle service from Gora Station to the hotel; you just have to call upon arrival.

Dong Yan

Friends and family with Friends

8.0

/10

Reviewed 55 week(s) ago

Hotels.com verified review

Breakfast no outdoor siting is a wasted

Scott J

10.0

/10

Reviewed 57 week(s) ago

Expedia Group verified review

Close things we wanted to see and property has a nice onsen.

HEAVEN

10.0

/10

Reviewed 58 week(s) ago

Expedia Group verified review

Hakone is beautiful, we loved our stay here. Felt a bit more quaint and cozy then I imagine maybe some other options or that is just generally the vibe for a small town in the mountains. The alcohol amenity and bar snacks were a lovely touch. The onsen was small but never crowded so it didn’t feel that way. Would absolutely stay here again if my luck brings me back to this place.

Edison

Leisure with Children

8.0

/10

Reviewed 58 week(s) ago

Expedia Group verified review

Property doesn't have any laundry and staff doesn't respond to any email. Otherwise, hotel is clean and staff is friendly and helpful.

Alexis

Leisure Family

10.0

/10

Reviewed 75 week(s) ago

Expedia Group verified review

The staff was very hospitable and welcoming. They were ready to assist with anything we needed. The French cuisine was delicious, and the service in the restaurant was top tier. Great property, I’d stay again if I visit Hakone.

Sheri

Leisure Family

10.0

/10

Reviewed 75 week(s) ago

Expedia Group verified review

The view, how quiet, and clean it was

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