Swissôtel Nankai Osaka

Très luxueux..

When we got there, staff was friendly and helpful. Geoffery was amazing. He even helped us upgrade our room. Food was very good. Hotel was very clean central located and everything was in very good walking distance. I would recommend this hotel for anyone who wants to be in Namba.

All very good Could do with bigger bath towels and better quality toilet paper’s Staff very helpful Went out of way to accommodate halal diet went to the egg station and said halal and they knew

Location

The first thing potential guests should know is that if you suffer from allergies, are sensitive to fragrances, or get headaches from scent machines, this hotel may not be a good choice. There is a fragrance diffuser running continuously in the lobby, and there are additional scent machines throughout the hotel. We stayed on the Executive Floor (33rd floor), where another diffuser ran constantly. The artificial fragrance was overwhelming and made our stay less enjoyable. We booked an Executive Floor room with lounge access, but the lounge was another disappointment. The food selection was, in my opinion, below average—I’d rate it about 2 out of 10. The lounge was also far too crowded, with so many guests that some had to be redirected to the main dining room. Breakfast had the same issue. On our final morning, we ate in the main restaurant, and even when we left at 10:00 a.m., there was still a long queue of people waiting for a table. If you’re looking for an authentic Osaka or Japanese hotel experience, this isn’t it. The atmosphere felt more like a large Las Vegas-style hotel than a hotel with local character. One thing that also didn’t make sense was the online pre-check-in process. Before arrival, the hotel sent a link requesting passport information and all of our details, implying that check-in would be quicker. However, when we arrived, we still had to stand in line and complete the check in process.

Honestly one of the best hotels we even stayed. First of all its location! Its just over the Namba station. You get to the 1st floor and here you are - all major tube lines are just here. There also plenty of shopping, eating and walking options: shopping streets, ramen and sushi and Dotonbori is only in 5 minutes walk. The hotel itself is modern, convenient and very well maintained (the only downside that they did not have laundry machines but you can use their laundry service instead). And their breakfast was absolute delight with something new every day. From now on it is out favourite hotel in Osaka

My experience at this hotel was the best I’ve ever experienced. I will definitely be going back there.

We enjoyed the breakfast on the 36th floor and it was a great city view. The room was nice and clean and the staff was very polite and helpful.

Clean room Friendly staff

오사카에 오면 항상 가는 호텔입니다. 위치 최고!! 수영장도 좋고, 아침 조식도 좋어요~~!! 단지 방안에 세면대 물이 잘 안내려가요. 이건 개선 바랍니다.

The hotel is conveniently located in the heart of the city, making it easy to access shops and Dangotori. However, I would have liked the staff to be more friendly and welcoming. Overall, it’s a good deal for the price. The hotel is clean and well-maintained.

Would definitely stay here again, beautiful hotel in a perfect location. Loved being walking distance to Dotombori area and easy access to transit with NAMBA Station right below the hotel!

A 3 star room with a 5 star lobby and breakfast. SWISSOTEL has its location going for it and an amazing breakfast buffet with 360 views of Osaka from the 36th floor. But for a 5 star hotel we were left wanting more from the rooms. They are looking a bit dated and thread-bare. The shower/tub combo with 1/2 glass wall was a pain for anyone tall or wide. And room lacked the touches that would make it 5 star. At check in we called down to have our amenities restocked as they hadn’t been during room cleaning and were wanting showers but all the shower products were left empty- housekeeping came and dropped off tooth brushes but didn’t fill the shower gel, shampoo, etc. The pool is for lap swimming only and tightly managed. A staff member assigns you a lane and a time you must be out by (this was hard with an 8 year old who wanted to swim and play - not jumping or splashing allowed). All in all, with the number of hotels in the Dontonbori area we wouldn’t stay here again.

This was incredibly spacious for a Japanese hotel. They had every amenity possible, we didn't have to bring any toiletries. The staff was extremely helpful and had perfect english. The breakfast was the best hotel breakfast I have ever experienced in my life. Everything was extremely fresh, seasoned, and cooked to absolute perfection.

Great hotel. Wish staff did a little better job explaining amenities, facilities, checkout and baggage transfer process— especially since I asked about it at check in. AC had issues when we checked in, and our night stand started flickering and clicking on and off at 7am on our last day— engineer couldn’t fix it because it was an electrical issue. Other than that, friendly staff, good food, and convenient location.

Stayed 3 nights at the end of our journey in japan and this was not the Best hôtel. Sheets and pillow were smelling. Everything is old and not really clean. Staff was ok, not really helpful. The only nice thing was the buffet in the morning and also the empire restaurant.

This hotel was one of the best we have stayed in Japan, its location is super close to the main shopping areas of Dotonbori The hotel sits above the Namba station and is served by multiple subway lines, so getting there is very easy from the Shin Osaka station. The room was very nice and we had a great view of the city from the 23rd floor. Breakfast was included and tasted well.

The location is wonderful!

Central location, big rooms and comfy beds and the view at breakfast is to die for. However very confusing accessing this hotel as it has no street access and part of a huge train station we constantly got lost which was a huge frustration for us. That’s why I only have it 4 stars but the property is lovely.

This is the best hotel at Osaka good location great staff helpful service. You will not regret to stay on this property.