What are the guest reviews for Reef Hotel?

Reef Hotel is well-known for its Location, Service and Facilites, Cleanliness, as reviewed by verified Traveloka guests.

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Reef Hotel

Name: Reef Hotel
Address: Mount Kenya Road, Ziwa La Ng'Ombe, Nyali, Mombasa, Kenya, 80100, Mount Kenya Road, Mombasa, 80100, Kenya
Rating: 7

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7.0

/10

Pleasant

119 reviews

What Guests Say About Their Stay

Michael

10.0

/ 10

The property was very relaxing. The amenities were very convenient and right on the beach was a plus. We enjoyed the pool and restaurants also. I would suggest to guests that they shouldn’t expect earlier check in other than the 12pm time. Other that we enjoyed the beautiful property.

Gary

10.0

/ 10

very noisy at night because of rhe music coming from the bar/club and the room needs to be updated. But pools staff and the beach are fantastic.

Teresa

10.0

/ 10

Reef Hotel is a fantastic place to stay—truly a super hotel in a stunning location. It’s set right on the ocean, with its own deck chairs in the resort with a small path down to the public beach, making it perfect for relaxing by the water. Our room was excellent—spacious, well-equipped, and everything worked perfectly. We had constant hot water, a working fridge and safe, excellent air conditioning, and a lovely balcony to enjoy the view. The hotel also felt very sustainable and blended beautifully into the local surroundings. One of the standout features was the variety of eating and drinking options—two restaurants, several bars, and even a club, offering something for every mood and time of day. We also felt very safe during our stay; security was clearly a priority, with a guard even watching over guests' belongings while swimming. The only downside was a lack of communication and coordination between different parts of the hotel, which led to a few minor inconveniences. However, this didn’t take away from what was otherwise a really enjoyable and memorable stay.

In the Area

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Mount Kenya Road, Ziwa La Ng'Ombe, Nyali, Mombasa, Kenya, 80100

Main Facilities

This accommodation offers:

Outdoor pool

Poolside bar

Billiard

Game room

Laundry service

Parking

Luggage storage

Garden

Business facilities

Barbecue

Reef Hotel is located in area / city Ziwa La Ng'ombe. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

What's around Reef Hotel

Mount Kenya Road, Ziwa La Ng'Ombe, Nyali, Mombasa, Kenya, 80100

Discover More Places

Discover More About Reef Hotel

General
Near Mombasa beach

Location
When you stay at Reef Hotel in Mombasa, you'll be by the ocean, within a 15-minute drive of Nyali Beach and Bamburi Beach. This beach hotel is 0.1 mi (0.1 km) from Mombasa beach and 0.7 mi (1.1 km) from City Mall.

Attractions
Distances are displayed to the nearest 0.1 mile and kilometer.

Mombasa beach - 0.1 km / 0.1 mi
City Mall - 1.2 km / 0.7 mi
Haller Park - 1.3 km / 0.8 mi
Nyali Beach - 1.8 km / 1.1 mi
Wild Waters - 2.4 km / 1.5 mi
Jomo Kenyatta Public beach - 2.6 km / 1.6 mi
Mamba Village - 2.8 km / 1.7 mi
Bamburi Beach - 4.3 km / 2.7 mi
Mombasa Marine National Park - 5.1 km / 3.2 mi
Mombasa Go-Kart - 5.8 km / 3.6 mi
English Point Beach - 6.1 km / 3.8 mi
Shanzu beach - 7.7 km / 4.8 mi
Mombasa Island - 9.4 km / 5.8 mi
Jain Temple - 9.5 km / 5.9 mi
Sikh Temple - 9.6 km / 5.9 mi

The nearest airports are:
Mombasa (MBA-Moi Intl.) - 16 km / 9.9 mi
Vipingo (VPG) - 23.3 km / 14.5 mi
Ukunda (UKA) - 41.7 km / 25.9 mi

The preferred airport for Reef Hotel is Mombasa (MBA-Moi Intl.).

Facilities
Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. This hotel also features complimentary wireless internet access, concierge services, and babysitting (surcharge).

Business Facilities
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

Dining
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 6:00 AM to 10:00 AM for a fee.

Rooms
Make yourself at home in one of the 146 guestrooms. Rooms have private balconies. Complimentary wireless internet access is available to keep you connected. Bathrooms with showers are provided.

All facilities in Reef Hotel

Facility

Outdoor pool

Poolside bar

Billiard

Game room

Swimming Pool

Functional Hall

Common Space

Lobby

Accommodation Services

Kids and Pets

Babysitting with surcharge
Children facilities

Things to Do

Beach umbrella
Outdoor pool
Garden
Beach towel
Barbecue

Food and Drinks

Poolside bar
Breakfast
Snack bar

Connectivity

Free WiFi

General

Banquet
Parking
Terrace

Public Facilities

Smoke-free area
Safety deposit box

Hotel Services

Laundry service
Newspaper in lobby
Wedding service
Luggage storage
Porter
Multilingual staff
24-hour Receptionist
Concierge

Business Facilities

Business facilities
Conference center
Conference rooms

Nearby Facilities

Gift shop
Hair salon

Sports and Recreations

Game room
Billiard

Accommodation Policy & General Information in Reef Hotel

General Check-in Instructions

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

, Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Pets

Pets Not Allowed

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General Information

Popular Facilities
Check-In / Check-Out Time	From 12:00 - to 10:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at Reef Hotel	146
Number of floors in Reef Hotel	3
Another facilities in Reef Hotel	Babysitting with surcharge, Children facilities, Beach umbrella, Outdoor pool, Garden

Frequently asked question in Reef Hotel

What is normal check-in & check-out time at Reef Hotel?

The standard check-in time at Reef Hotel is starting from From 12:00 while the latest check-out time is at Before 10:00

Does Reef Hotel provide breakfast?

Yes, Reef Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

How many stars does Reef Hotel have?

Reef Hotel is a 3.0-star hotel.

How many floors does Reef Hotel have?

Reef Hotel has 3 floors.

How many rooms does Reef Hotel have?

Reef Hotel has 146 rooms in total.

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More Reviews from Other Guests in Reef Hotel

Overall Ratings & Reviews Reef Hotel

Other sources (119)

7.0

Pleasant

From 119 reviews

Cleanliness

7.0

Room Comfort

6.4

Location

8.4

Service and Facilites

7.6

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Traveler Reviews Reef Hotel

Number of reviews per page

Top reviews

Michael

with Friends

10.0

/10

Reviewed 20 week(s) ago

Expedia Group verified review

PHEOBE

2.0

/10

Reviewed 30 week(s) ago

Expedia Group verified review

Front office staff was amazing! However, upon check in they tried to give me a room with a garden view instead of sea view room I had paid for. Had to ask for it to be sorted. Room was dusty, with cobwebs. On the last day there was no running water. Do not disturb sign on my front door was disregarded had maintenance knocked on my door at 6am. Awful experience!

Simon

with Partner

8.0

/10

Reviewed 46 week(s) ago

Hotels.com verified review

Enjoy the beautiful beaches

Samuel

Business and Leisure with Partner

8.0

/10

Reviewed 57 week(s) ago

Expedia Group verified review

After doing a 2 week long mission trip in Kenya, my partner and I ventured to Reef Hotel to enjoy R and R on the beach. Overall great value and enjoyable experience!

Gary

Business and Leisure

10.0

/10

Reviewed 58 week(s) ago

Expedia Group verified review

very noisy at night because of rhe music coming from the bar/club and the room needs to be updated. But pools staff and the beach are fantastic.

Gavril

8.0

/10

Reviewed 59 week(s) ago

Expedia Group verified review

I come here very often for 1-2 weeks each time. There were some repairs and paint jobs done lately, so that the place looks better. The food is OK, the A/C still works, the pool is clean...

Gavril

Business

8.0

/10

Reviewed 59 week(s) ago

Expedia Group verified review

I keep coming to this place almost every six months and stay one or two weeks. In the last year some repairs were made and the place looks better. It is a good value for the money!

Suleiman

Leisure

8.0

/10

Reviewed 68 week(s) ago

Expedia Group verified review

Nice beach front property

Teresa

Friends and family Family

10.0

/10

Reviewed 69 week(s) ago

Hotels.com verified review

Lennie

Friends and family with Friends

8.0

/10

Reviewed 77 week(s) ago

Hotels.com verified review

Hotel roof leaks in lobby as very old building that cou

Michael

Leisure

2.0

/10

Reviewed 91 week(s) ago

Expedia Group verified review

Nothing in the bathroom work.I had to become a plumber in order to us the bathroom. The food was overpriced The bedroom was very uncomfortable for me get a goodnights rest. Everything in the room was very old and out of date. Even the TV refuses to respond.

JAMES

6.0

/10

Reviewed 101 week(s) ago

Expedia Group verified review

1.Like....the external environment was good. 2.The rooms needs retouch.They are currently in bad state.

hafswa

8.0

/10

Reviewed 117 week(s) ago

Expedia Group verified review

Good customer Service

Dennis

Friends and family Family

8.0

/10

Reviewed 139 week(s) ago

Hotels.com verified review

What's there to say about a hotel started in 1972? If you're looking for modern amenities, you won't find it here. If you're looking for a time capsule of Swahili culture, you will find it here. Rooms have AC, a 3 pools were excellent, ocean view was excellent as well. Breakfast was authentically Swahili with really good mahamris.

Michael

10.0

/10

Reviewed 147 week(s) ago

Hotels.com verified review

Great hotel. Beautiful views of the beach, a nice pool, excellent food and drinks, and helpful staff. I needed to shower after checking out and going diving, and they accommodated my need while also watching my bags. Great service!

Sharleen

Leisure Family

10.0

/10

Reviewed 155 week(s) ago

Expedia Group verified review

This is a great hotel on the beach. Lots of security so always felt safe. So nice to o have all inclusive so no messing about where to eat. Many choices and all included.

Tesfa

with Partner

2.0

/10

Reviewed 155 week(s) ago

Hotels.com verified review

Photo of the property needs to be updated because everything is old. Also the room’s toilet has bad odor coming from the sink. Break fast lack variety and cleanliness . Terrible experience!!!

Gavril

Leisure with Friends

8.0

/10

Reviewed 188 week(s) ago

Expedia Group verified review

I am a repeat customer that stayed here for weeks at the time. It is not too bad. The rooms need a lot. The entire place need a renovation. The landscape is poorly maintained. The water in the pool smells like birds feathers. The food is good. Compared to similar places is even better. The all inclusive is a joke. While bottled beer and some bottle sodas are included, bottled water is not. I just don't get it! Maybe I am not too smart! At the restaurant they charge you for the free bottle water they put in the rooms unless they serve it by the glass (and the glasses do not look too clean, I doubt that the hotel has a commercial steam dishwasher). The good news is that you can buy good bottled water (Keringet) from the gift shop. The bottled water they put in rooms (Aquelle) does not taste good. The people are nice yet they are properly trained how to explain all inclusive customers why bottled water is not included but bottled sodas are!

PETER

6.0

/10

Reviewed 216 week(s) ago

Expedia Group verified review

Great beach location. Good service

Robert

Leisure with Partner

2.0

/10

Reviewed 251 week(s) ago

Expedia Group verified review

Run down and too many non residents who pay a small entrance fee to use the facilities while residents who pay much more have no privacy....take care there are thieves working in this hotel also seperately reported by other on line reviewers.

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

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