Grand Swiss-Belhotel Melaka

Hotels
8.4
/10
Very Good
195 reviews

What Guests Say About Their Stay

M***m

8.5
/ 10
clean room. soft mattress. delicious food and lots of choices. booked deluxe king, but because it was full, could change to premier studio without extra charge. overall nice place to stay.
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Munirah M.

9.7
/ 10
Ini adalah hotel pilihan saya setiap kali saya ada business trip di Melaka. Dari pekerja, kebersihan bilik, kemudahan, makanan semuanya sangat berpuas hati. Berbaloi dengan harga yang ditawarkan, keep it up!

Patrick

10.0
/ 10
Everything is good. Although a little bit far from tourist area, but is easily accessible.
In the Area
See Map
146 Jalan Hang Tuah, Melaka City Center, Melaka City, Melaka, Malaysia, 75300

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
LaCrista Hotel Melaka is a 4-Star hotel that centres in Melaka City where everything around you is historic and aesthetic. This hotel in Melaka is located along Jalan Hang Tuah in Melaka City. LaCrista Hotel Melaka projects three elements in its hotel; fun, motivate and comfort. These elements are clearly depicted on the rooms, services, facilities and activities provided by the hotel. Within the hotel grounds, guests are able to enjoy the fullest extent of vacation with the access to sports and recreation facilities. Business travel is also well accommodated with such corporate facilities like conference room to ensure smooth productivity. Reviews made from guests on their stay show relatively positive views on the complete accommodation and facilities provided.
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What's around Grand Swiss-Belhotel Melaka

146 Jalan Hang Tuah, Melaka City Center, Melaka City, Melaka, Malaysia, 75300
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Lobby Grand Swiss-Belhotel Melaka
Lobby 2 Grand Swiss-Belhotel Melaka

Discover More About Grand Swiss-Belhotel Melaka

Overview of Grand Swiss-Belhotel Melaka

Nestled in the heart of Melaka, Grand Swiss-Belhotel Melaka offers a unique blend of modern comfort and traditional Malaysian charm. Its strategic location provides easy access to the city's historical landmarks and vibrant cultural scene, making it an ideal base for exploring this UNESCO World Heritage Site.

Grand Swiss-Belhotel Melaka

, with booking prices starting from - per room, per night, provides a comfortable and convenient stay for your trip.

What to Expect When Staying at Grand Swiss-Belhotel Melaka

Featuring 211 rooms in total, Grand Swiss-Belhotel Melaka offers well-equipped spaces and thoughtful amenities to ensure a smooth guest experience.

The accommodation provides a range of facilities and amenities for guests, including AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi.

All of these facilities are included within -, which covers tax and other fees, ensuring a safe and comfortable experience throughout your stay.

How to Get to Grand Swiss-Belhotel Melaka

Reaching Grand Swiss-Belhotel Melaka is relatively straightforward, regardless of your mode of transport. The hotel's central location makes it easily accessible from various points in the city.

Food Near Grand Swiss-Belhotel Melaka

Melaka is a food lover's paradise, and Grand Swiss-Belhotel Melaka is surrounded by a plethora of dining options. From traditional Malay cuisine to international flavors, there's something to satisfy every palate.

Things to Do Around Grand Swiss-Belhotel Melaka

Melaka is brimming with historical and cultural attractions, all within easy reach of Grand Swiss-Belhotel Melaka. Explore ancient landmarks, wander through vibrant streets, and immerse yourself in the city's rich heritage.

Why Grand Swiss-Belhotel Melaka is Popular Among Travelers

Grand Swiss-Belhotel Melaka enjoys a reputation for providing comfortable accommodations, a convenient location, and friendly service, making it a popular choice among travelers visiting Melaka. Guests appreciate the hotel's proximity to major attractions and its relaxing atmosphere.

Tips for First-Time Visitors

To make the most of your stay at Grand Swiss-Belhotel Melaka and in Melaka, consider these helpful tips. Familiarize yourself with the local customs, explore transportation options, and be prepared for the tropical climate.

Best Time to Stay at Grand Swiss-Belhotel Melaka

The best time to visit Melaka and stay at Grand Swiss-Belhotel Melaka depends on your preferences and priorities. Consider the weather, local events, and your personal interests when planning your trip.

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All facilities in Grand Swiss-Belhotel Melaka

Lobby Grand Swiss-Belhotel Melaka
Lobby
Exterior Grand Swiss-Belhotel Melaka
Exterior

Food and Drinks

  • Restaurant with AC
  • A la carte breakfast
  • A la carte dinner
  • A la carte lunch
  • Breakfast
  • Breakfast and dinner
  • Breakfast and lunch
  • Buffet breakfast
  • Breakfast served to the table
  • Breakfast (surcharge)
  • Brunch
  • Buffet dinner
  • Buffet lunch
  • Cafe
  • Continental breakfast
  • Dining area
  • Early bird breakfast
  • Fullboard without drinks
  • Fullboard with drinks
  • Fullboard with non-alcoholic drinks
  • Gala dinner
  • Gluten-free meals
  • Halfboard without drinks
  • Free breakfast
  • Halfboard with non-alcoholic drinks
  • Hot breakfast
  • Late riser breakfast
  • No alcohol
  • Pub
  • Set menu dinner
  • Set menu lunch
  • Snacks
  • Dietary menu
  • Vegetarian meal

Hotel Services

  • Bellhop
  • Welcoming drinks
  • Concierge
  • Money changer
  • Doorman
  • Express check-in
  • Express check-out
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Medical service
  • Multilingual staff
  • Porter
  • Tours
  • Wedding service

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

In-room Facilities

  • Bathrobe
  • Bathtub
  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Refrigerator
  • Separate shower and tub
  • Shower
  • TV

General

  • AC
  • Ballroom
  • Banquet
  • Connecting rooms
  • Family room
  • Non-smoking room
  • Swimming pool
  • Smoking area

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Gift shop
  • Grocery
  • Hair salon
  • Laundry
  • Shops
  • Supermarket

Business Facilities

  • Business facilities
  • Conference room
  • Meeting facilities
  • Photocopier
  • PRINTER
  • Projector
  • Business centre

Transportation

  • Airport transfer
  • Area shuttle
  • Car rental
  • Shopping center shuttle
  • Valet parking

Accessibilty

  • Accessible bathroom
  • Accessible parking
  • Disabled access friendly
  • In-room accessibility
  • Wheelchair accessible

Things to Do

  • Children play area
  • Fitness center
  • Massage
  • Outdoor pool
  • Spa

Sports and Recreations

  • Fitness center

Connectivity

  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in Grand Swiss-Belhotel Melaka

Important Note

As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.

Effective from 1st January 2025, the Melaka State Government imposed a mandatory MYR 4.00 Heritage Tax Fee per occupied room per night for all hotel accommodation. This fee may change without prior notice. This fee will be collected by hotel upon guest arrival.

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

General Check-in Instructions

Effective from 1 April 2012, the Melaka State Government imposed a mandatory RM12.00 Heritage Tax Fee per occupied room per night for all hotel accommodation. This fee may change without prior notice. This fee will be collected by hotel upon guest arrival. Extra-person charges may apply and vary depending on hotel policy. Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges. Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Tourism Tax

Tourism tax MYR 10.00 will be charged upon check-in (per room/per night).
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 15:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Grand Swiss-Belhotel Melaka
211
Number of floors in Grand Swiss-Belhotel Melaka
15
Another facilities in Grand Swiss-Belhotel Melaka
Restaurant with AC, A la carte breakfast, A la carte dinner, A la carte lunch, Breakfast

Frequently asked question in Grand Swiss-Belhotel Melaka

What are available facilities at Grand Swiss-Belhotel Melaka?
There are top facilites at Grand Swiss-Belhotel Melaka such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Grand Swiss-Belhotel Melaka?
The standard check-in time at Grand Swiss-Belhotel Melaka is starting from From 15:00 while the latest check-out time is at Before 12:00
Does Grand Swiss-Belhotel Melaka provide breakfast?
Yes, Grand Swiss-Belhotel Melaka provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
How many stars does Grand Swiss-Belhotel Melaka have?
Grand Swiss-Belhotel Melaka is a 4.0-star hotel.
How many floors does Grand Swiss-Belhotel Melaka have?
Grand Swiss-Belhotel Melaka has 15 floors.
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More Reviews from Other Guests in Grand Swiss-Belhotel Melaka

8.6
Very Good
From 177 reviews
Provided by travelers on
Cleanliness

8.6

Room Comfort

8.6

Meal

8.3

Location

8.6

Service and Facilites

8.6

People often mention about Grand Swiss-Belhotel Melaka
All
Bedroom (13)
Staff Friendliness (11)
Distance to City Center (10)
Room Space (10)
Taste (10)
Bathroom (9)
Hotel Area (9)
Variety (9)
Accessibility (8)
Surroundings (7)
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Most Recent
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Traveler Reviews Grand Swiss-Belhotel Melaka

Number of reviews per page
20
40
Customer reviews
I***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
I had a generally pleasant stay at Grand Swiss-Belhotel. The room was spacious and comfortable, which made it easy to relax. Parking was also plentiful, making it convenient for guests traveling by car. However, I was quite disappointed with the breakfast. It was very basic and did not meet the expectations of a 4-star hotel. There was nothing particularly special or memorable about the selection. Overall, the stay was decent, but improvements in the breakfast quality and variety would greatly enhance the experience.
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Accommodation's Reply
04 May 2026
Dear Valued Guest, Thank you for your kind feedback. We are pleased to know you enjoyed the spacious room and convenient parking. We appreciate your comments regarding the breakfast and will review this for improvement to better meet expectations. We look forward to welcoming you again. Warm regards, Grand Swiss-Belhotel Melaka
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
The staff are friendly, and the place is clean.
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Accommodation's Reply
21 Apr 2026
Dear Valued Guest, Thank you for your kind feedback. We are pleased to know you found our team friendly and the environment clean. We look forward to welcoming you again. Warm regards, Grand Swiss-Belhotel Melaka
S***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 20 week(s) ago
The Swissbelhotel chain is quite similar. The lobby is very large and beautiful. The mini children's pool area is better sized, bring a float so you can swim with adults.
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Accommodation's Reply
26 Jan 2026
Dear Valued Guest, Thank you for your feedback. We are pleased to know you appreciated our spacious and beautiful lobby. Thank you as well for sharing your comments regarding the children’s pool. We appreciate your input and hope to welcome you again. Regards, Grand Swiss-Belhotel Melaka
A***r
icon-Business
Business
icon-origin-TRAVELOKA
8.6
/10
Reviewed 22 week(s) ago
It is a cozy place to stay despite the no so tasty meals.
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Accommodation's Reply
29 Dec 2025
Dear Valued Guest, Thank you for your feedback. We’re glad you found our hotel cozy, and we appreciate your comments regarding the meals. Your feedback will be shared with our team for improvement. Regards, Grand Swiss-Belhotel Melaka
M***m
icon-origin-TRAVELOKA
8.5
/10
Reviewed 29 week(s) ago
clean room. soft mattress. delicious food and lots of choices. booked deluxe king, but because it was full, could change to premier studio without extra charge. overall nice place to stay.
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Accommodation's Reply
03 Nov 2025
Dear Valued Guest, Thank you for sharing your positive feedback. We’re pleased to know you enjoyed the clean room, comfortable mattress, and delicious food. We’re also glad our team could upgrade your stay for added comfort. We look forward to welcoming you again at Grand Swiss-Belhotel Melaka. Sincerely, Grand Swiss-Belhotel Melaka
ismarul a. i. c. p. m. s. b.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 35 week(s) ago
Always one of my favorite places to stay in Malacca. Clean and spacious room. Food also nice.
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Accommodation's Reply
16 Oct 2025
Dear Ismarul, Thank you for making Grand Swiss-Belhotel Melaka one of your favorite places to stay in Malacca. We’re delighted to hear you enjoyed the clean, spacious rooms and the food. We look forward to welcoming you back soon. Warm regards, Grand Swiss-Belhotel Melaka
T***G
icon-origin-TRAVELOKA
8.5
/10
Reviewed 38 week(s) ago
Staff helpful especially when I need help regarding room cleaning and others.
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Accommodation's Reply
16 Oct 2025
Dear Valued Guest, Thank you for your kind words. We’re pleased to hear that our staff were helpful during your stay, especially with your room cleaning requests. We look forward to welcoming you back to Grand Swiss-Belhotel Melaka. Warm regards, Grand Swiss-Belhotel Melaka
Abdul K. B.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
7.0
/10
Reviewed 41 week(s) ago
I'm quiet disappointed when I entered the hotel room, I would say almost all facilities like towels, sandal, laundry bag are not well prepared ready for use. Example only one towel ,No sandal , no extra pillow . The food during breakfast are far less variety than before during different management. The staff less respect seems no wish they just stood still like doing nothing. The food tastes also not nice and less choice only a few dishes compared to previous owner of the property. Staff are insufficient training in this services line. suggest they should take refresher course. Hopefully they can upgrade their services in future.
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1 people find it helpful
Accommodation's Reply
13 Aug 2025
Dear Abdul K.B Thank you for sharing your feedback. We're very sorry to hear that your stay did not meet your expectations. We apologize for the missing amenities in your room and the limited breakfast options. This is not the standard we aim to provide, and we will work with our housekeeping and kitchen teams to improve immediately. We’re also sorry that you felt the service from our staff was not warm or attentive. We will address this with the team and arrange further training to ensure better service in the future. We truly appreciate your comments and hope to have the chance to welcome you again with a better experience. Best regards, Grand Swiss-Belhotel Melaka
w***m
icon-origin-TRAVELOKA
6.5
/10
Reviewed 44 week(s) ago
in traveloka written has gym, in fact they dont have any. please update !!
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Accommodation's Reply
01 Aug 2025
Dear Valued Guest, Thank you for your feedback, and we’re very sorry for the confusion. The gym was listed in error, and we’re working with Traveloka to update this immediately. We appreciate you bringing it to our attention. Best regards, Grand Swiss-Belhotel Melaka
Profile Picture
rosman b. k.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.2
/10
Reviewed 47 week(s) ago
overall is ok location & services.But only down breakfast taste not up to 4star standard.Room make up floor carpet not vacum also i suggest floor mat near toilet area.
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Accommodation's Reply
01 Aug 2025
Dear Mr Rosman, Thank you for your review. We're glad to hear you were satisfied with our location and service. We appreciate your feedback regarding the breakfast, room cleanliness, and the suggestion for a floor mat near the toilet — we’ll certainly look into these areas for improvement. Your input helps us do better. Best regards, Grand Swiss-Belhotel Melaka
ismarul a. i. c. p. m. s. b.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.2
/10
Reviewed 54 week(s) ago
Nice place to stay for business and holiday. Will definitely go again. Been there since more than 10 years ago.
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Accommodation's Reply
01 Aug 2025
Dear Ismarul, Thank you so much for your continued support over the past 10 years! We're truly honored to be your choice for both business and holiday stays. We're looking forward to welcoming you back again soon! Best regards, Grand Swiss-Belhotel Melaka
mohd N. b. A.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 56 week(s) ago
Good location and the room is very clean.
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Accommodation's Reply
01 Aug 2025
Dear Mr Mohd, Thank you for your kind words! We're glad you enjoyed our location and found the room very clean. We hope to welcome you back soon! Best regards, Grand Swiss-Belhotel Melaka
Detra B.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 68 week(s) ago
Recommend the rooms are good. Next time I want to stay there too if I come to Melaka
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1 people find it helpful
Accommodation's Reply
01 Aug 2025
Dear Detra B, Thank you so much for your recommendation! We're glad to hear you liked the room. We look forward to welcoming you again on your next visit to Melaka. Best regards, Grand Swiss-Belhotel Melaka
M***m
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.7
/10
Reviewed 72 week(s) ago
Our stay was pleasant, and the service was extremely good. The only concern was that breakfast was the same every day.
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Accommodation's Reply
01 Aug 2025
Dear Valued Guest, Thank you for your kind feedback. We're happy to hear you had a pleasant stay and that our service met your expectations. We appreciate your comment about the breakfast variety and will definitely look into improving this. We hope to welcome you back again soon! Best regards, Grand Swiss-Belhotel Melaka
J***e
icon-Medical
Medical
icon-origin-TRAVELOKA
10.0
/10
Reviewed 96 week(s) ago
Good. The staff is very friendly and provides very good information and the rooms are very nice, big and also good for families, the food is delicious and varied.
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Accommodation's Reply
25 Jul 2024
Dear Guest, Greetings from the Grand Swiss-Belhotel Melaka. We are very pleased to be your choice of accommodation location. Thank you for your excellent comment and we are very grateful for your happiness during your stay here. Hope to see you again in the future.💙
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H***i
icon-Medical
Medical
icon-origin-TRAVELOKA
9.7
/10
Reviewed 96 week(s) ago
In general, a good hotel, comfortable to stay.
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1 people find it helpful
Accommodation's Reply
25 Jul 2024
Dear Guest, Greetings from the Grand Swiss-Belhotel Melaka. We are very pleased to be your choice of accommodation location. Thank you for your excellent comment and we are very grateful for your happiness during your stay here. Hope to see you again in the future.💙
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I***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 98 week(s) ago
Nice hotel and variety of breakfast food.
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Accommodation's Reply
03 Jul 2024
Dear Guest, Greetings from the Grand Swiss-Belhotel Melaka. It has been such a great pleasure to be your choice of travel location. And thank you for the time taken to share your beautiful experience with us. It is a great review and we hope to give the best services every single time. We hope to serve you again in the future!
G***t
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 100 week(s) ago
We were allowed to check-in before its time. Great, well-decorated hotel. The room is very clean. My family really enjoyed to stay here. Sure, we will come back again. Thank you.
1 people find it helpful
Accommodation's Reply
22 Jun 2024
Dear Guest, Greetings from the Grand Swiss-Belhotel Melaka. It has been such a great pleasure to be your choice of travel location. And thank you for the time taken to share your beautiful experience with us. It is a great review and we hope to give the best services every single time. We hope to serve you again in the future!
R***A
icon-origin-TRAVELOKA
10.0
/10
Reviewed 105 week(s) ago
Semua bagus🫰. I will repeat again stay with my famils in future💕
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Accommodation's Reply
07 Jun 2024
Dear Guest, Greetings from the Grand Swiss-Belhotel Melaka. It has been such a great pleasure to be your choice of travel location. And thank you for the time taken to share your beautiful experience with us. It is a great review and we hope to give the best services every single time. We hope to serve you again in the future!
MOHAMAD I.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.8
/10
Reviewed 106 week(s) ago
We are booked 3 rooms for all my family. Menu is not satisfying especially breakfast session. Services most unlike for asking to join check room while my child comb lost in his previous room.
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Accommodation's Reply
07 Jun 2024
Dear Mohamad, Greetings from the Grand Swiss-Belhotel Melaka. We are sorry for any inconvenience during your stay and thank you for giving us advice on how to improve our services. Thank you for the time taken to share your experience with us and we will always try to improve our services day by day. We hope to serve you again in the future!
Number of reviews per page
20
40

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Exterior 4 Grand Swiss-Belhotel Melaka

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.6
Very Good
From 177 reviews
Provided by travelers on
Cleanliness

8.6

Room Comfort

8.6

Meal

8.3

Location

8.6

Service and Facilites

8.6

People often mention about Grand Swiss-Belhotel Melaka
All
Bedroom (13)
Staff Friendliness (11)
Distance to City Center (10)
Room Space (10)
Taste (10)
Bathroom (9)
Hotel Area (9)
Variety (9)
Accessibility (8)
Surroundings (7)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Grand Swiss-Belhotel Melaka

Number of reviews per page
20
40
Customer reviews
I***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
I had a generally pleasant stay at Grand Swiss-Belhotel. The room was spacious and comfortable, which made it easy to relax. Parking was also plentiful, making it convenient for guests traveling by car. However, I was quite disappointed with the breakfast. It was very basic and did not meet the expectations of a 4-star hotel. There was nothing particularly special or memorable about the selection. Overall, the stay was decent, but improvements in the breakfast quality and variety would greatly enhance the experience.
Read More
Find this review helpful?
Accommodation's Reply
04 May 2026
Dear Valued Guest, Thank you for your kind feedback. We are pleased to know you enjoyed the spacious room and convenient parking. We appreciate your comments regarding the breakfast and will review this for improvement to better meet expectations. We look forward to welcoming you again. Warm regards, Grand Swiss-Belhotel Melaka
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
The staff are friendly, and the place is clean.
Find this review helpful?
Accommodation's Reply
21 Apr 2026
Dear Valued Guest, Thank you for your kind feedback. We are pleased to know you found our team friendly and the environment clean. We look forward to welcoming you again. Warm regards, Grand Swiss-Belhotel Melaka
S***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 20 week(s) ago
The Swissbelhotel chain is quite similar. The lobby is very large and beautiful. The mini children's pool area is better sized, bring a float so you can swim with adults.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
26 Jan 2026
Dear Valued Guest, Thank you for your feedback. We are pleased to know you appreciated our spacious and beautiful lobby. Thank you as well for sharing your comments regarding the children’s pool. We appreciate your input and hope to welcome you again. Regards, Grand Swiss-Belhotel Melaka
A***r
icon-Business
Business
icon-origin-TRAVELOKA
8.6
/10
Reviewed 22 week(s) ago
It is a cozy place to stay despite the no so tasty meals.
Find this review helpful?
Accommodation's Reply
29 Dec 2025
Dear Valued Guest, Thank you for your feedback. We’re glad you found our hotel cozy, and we appreciate your comments regarding the meals. Your feedback will be shared with our team for improvement. Regards, Grand Swiss-Belhotel Melaka
M***m
icon-origin-TRAVELOKA
8.5
/10
Reviewed 29 week(s) ago
clean room. soft mattress. delicious food and lots of choices. booked deluxe king, but because it was full, could change to premier studio without extra charge. overall nice place to stay.
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Accommodation's Reply
03 Nov 2025
Dear Valued Guest, Thank you for sharing your positive feedback. We’re pleased to know you enjoyed the clean room, comfortable mattress, and delicious food. We’re also glad our team could upgrade your stay for added comfort. We look forward to welcoming you again at Grand Swiss-Belhotel Melaka. Sincerely, Grand Swiss-Belhotel Melaka
ismarul a. i. c. p. m. s. b.
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Business
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10.0
/10
Reviewed 35 week(s) ago
Always one of my favorite places to stay in Malacca. Clean and spacious room. Food also nice.
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Accommodation's Reply
16 Oct 2025
Dear Ismarul, Thank you for making Grand Swiss-Belhotel Melaka one of your favorite places to stay in Malacca. We’re delighted to hear you enjoyed the clean, spacious rooms and the food. We look forward to welcoming you back soon. Warm regards, Grand Swiss-Belhotel Melaka
T***G
icon-origin-TRAVELOKA
8.5
/10
Reviewed 38 week(s) ago
Staff helpful especially when I need help regarding room cleaning and others.
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Accommodation's Reply
16 Oct 2025
Dear Valued Guest, Thank you for your kind words. We’re pleased to hear that our staff were helpful during your stay, especially with your room cleaning requests. We look forward to welcoming you back to Grand Swiss-Belhotel Melaka. Warm regards, Grand Swiss-Belhotel Melaka
Abdul K. B.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
7.0
/10
Reviewed 41 week(s) ago
I'm quiet disappointed when I entered the hotel room, I would say almost all facilities like towels, sandal, laundry bag are not well prepared ready for use. Example only one towel ,No sandal , no extra pillow . The food during breakfast are far less variety than before during different management. The staff less respect seems no wish they just stood still like doing nothing. The food tastes also not nice and less choice only a few dishes compared to previous owner of the property. Staff are insufficient training in this services line. suggest they should take refresher course. Hopefully they can upgrade their services in future.
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Accommodation's Reply
13 Aug 2025
Dear Abdul K.B Thank you for sharing your feedback. We're very sorry to hear that your stay did not meet your expectations. We apologize for the missing amenities in your room and the limited breakfast options. This is not the standard we aim to provide, and we will work with our housekeeping and kitchen teams to improve immediately. We’re also sorry that you felt the service from our staff was not warm or attentive. We will address this with the team and arrange further training to ensure better service in the future. We truly appreciate your comments and hope to have the chance to welcome you again with a better experience. Best regards, Grand Swiss-Belhotel Melaka
w***m
icon-origin-TRAVELOKA
6.5
/10
Reviewed 44 week(s) ago
in traveloka written has gym, in fact they dont have any. please update !!
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Accommodation's Reply
01 Aug 2025
Dear Valued Guest, Thank you for your feedback, and we’re very sorry for the confusion. The gym was listed in error, and we’re working with Traveloka to update this immediately. We appreciate you bringing it to our attention. Best regards, Grand Swiss-Belhotel Melaka
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rosman b. k.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.2
/10
Reviewed 47 week(s) ago
overall is ok location & services.But only down breakfast taste not up to 4star standard.Room make up floor carpet not vacum also i suggest floor mat near toilet area.
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Accommodation's Reply
01 Aug 2025
Dear Mr Rosman, Thank you for your review. We're glad to hear you were satisfied with our location and service. We appreciate your feedback regarding the breakfast, room cleanliness, and the suggestion for a floor mat near the toilet — we’ll certainly look into these areas for improvement. Your input helps us do better. Best regards, Grand Swiss-Belhotel Melaka
ismarul a. i. c. p. m. s. b.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.2
/10
Reviewed 54 week(s) ago
Nice place to stay for business and holiday. Will definitely go again. Been there since more than 10 years ago.
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Accommodation's Reply
01 Aug 2025
Dear Ismarul, Thank you so much for your continued support over the past 10 years! We're truly honored to be your choice for both business and holiday stays. We're looking forward to welcoming you back again soon! Best regards, Grand Swiss-Belhotel Melaka
mohd N. b. A.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 56 week(s) ago
Good location and the room is very clean.
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Accommodation's Reply
01 Aug 2025
Dear Mr Mohd, Thank you for your kind words! We're glad you enjoyed our location and found the room very clean. We hope to welcome you back soon! Best regards, Grand Swiss-Belhotel Melaka
Detra B.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 68 week(s) ago
Recommend the rooms are good. Next time I want to stay there too if I come to Melaka
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1 people find it helpful
Accommodation's Reply
01 Aug 2025
Dear Detra B, Thank you so much for your recommendation! We're glad to hear you liked the room. We look forward to welcoming you again on your next visit to Melaka. Best regards, Grand Swiss-Belhotel Melaka
M***m
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.7
/10
Reviewed 72 week(s) ago
Our stay was pleasant, and the service was extremely good. The only concern was that breakfast was the same every day.
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Accommodation's Reply
01 Aug 2025
Dear Valued Guest, Thank you for your kind feedback. We're happy to hear you had a pleasant stay and that our service met your expectations. We appreciate your comment about the breakfast variety and will definitely look into improving this. We hope to welcome you back again soon! Best regards, Grand Swiss-Belhotel Melaka
J***e
icon-Medical
Medical
icon-origin-TRAVELOKA
10.0
/10
Reviewed 96 week(s) ago
Good. The staff is very friendly and provides very good information and the rooms are very nice, big and also good for families, the food is delicious and varied.
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Accommodation's Reply
25 Jul 2024
Dear Guest, Greetings from the Grand Swiss-Belhotel Melaka. We are very pleased to be your choice of accommodation location. Thank you for your excellent comment and we are very grateful for your happiness during your stay here. Hope to see you again in the future.💙
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H***i
icon-Medical
Medical
icon-origin-TRAVELOKA
9.7
/10
Reviewed 96 week(s) ago
In general, a good hotel, comfortable to stay.
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1 people find it helpful
Accommodation's Reply
25 Jul 2024
Dear Guest, Greetings from the Grand Swiss-Belhotel Melaka. We are very pleased to be your choice of accommodation location. Thank you for your excellent comment and we are very grateful for your happiness during your stay here. Hope to see you again in the future.💙
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I***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 98 week(s) ago
Nice hotel and variety of breakfast food.
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Accommodation's Reply
03 Jul 2024
Dear Guest, Greetings from the Grand Swiss-Belhotel Melaka. It has been such a great pleasure to be your choice of travel location. And thank you for the time taken to share your beautiful experience with us. It is a great review and we hope to give the best services every single time. We hope to serve you again in the future!
G***t
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 100 week(s) ago
We were allowed to check-in before its time. Great, well-decorated hotel. The room is very clean. My family really enjoyed to stay here. Sure, we will come back again. Thank you.
1 people find it helpful
Accommodation's Reply
22 Jun 2024
Dear Guest, Greetings from the Grand Swiss-Belhotel Melaka. It has been such a great pleasure to be your choice of travel location. And thank you for the time taken to share your beautiful experience with us. It is a great review and we hope to give the best services every single time. We hope to serve you again in the future!
R***A
icon-origin-TRAVELOKA
10.0
/10
Reviewed 105 week(s) ago
Semua bagus🫰. I will repeat again stay with my famils in future💕
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Accommodation's Reply
07 Jun 2024
Dear Guest, Greetings from the Grand Swiss-Belhotel Melaka. It has been such a great pleasure to be your choice of travel location. And thank you for the time taken to share your beautiful experience with us. It is a great review and we hope to give the best services every single time. We hope to serve you again in the future!
MOHAMAD I.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.8
/10
Reviewed 106 week(s) ago
We are booked 3 rooms for all my family. Menu is not satisfying especially breakfast session. Services most unlike for asking to join check room while my child comb lost in his previous room.
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Accommodation's Reply
07 Jun 2024
Dear Mohamad, Greetings from the Grand Swiss-Belhotel Melaka. We are sorry for any inconvenience during your stay and thank you for giving us advice on how to improve our services. Thank you for the time taken to share your experience with us and we will always try to improve our services day by day. We hope to serve you again in the future!
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