Grand Swiss-Belhotel Melaka

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8.5
Very Good
204 reviews

What Guests Say About Their Stay

M***m

8.5
/ 10
clean room. soft mattress. delicious food and lots of choices. booked deluxe king, but because it was full, could change to premier studio without extra charge. overall nice place to stay.
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Munirah M.

9.7
/ 10
Ini adalah hotel pilihan saya setiap kali saya ada business trip di Melaka. Dari pekerja, kebersihan bilik, kemudahan, makanan semuanya sangat berpuas hati. Berbaloi dengan harga yang ditawarkan, keep it up!

Muhammad Hariz

10.0
/ 10
My room was super clean & comfy. Spacious and clean bathroom. Hope the hotel can prepare face towel. The location was very strategic within walking distance of local attractions.

Patrick

10.0
/ 10
Everything is good. Although a little bit far from tourist area, but is easily accessible.

Peggy

10.0
/ 10
The hotel looks stunning in infrastructure on the outside, the swimming pool area looks super pretty and spectacularly decorated. Very nice to chill out at at night with no crowd and nice sitting area. The Premier room is huge and lovely to stay in but walls are thin haha. But the carpark is quite narrow and dated looking. Staff service is great though. Overall very nice stay. Location is good as well near many good food places.
In the Area
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146 Jalan Hang Tuah, Melaka City Center, Malacca City, Malacca, Malaysia, 75300

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
LaCrista Hotel Melaka is a 4-Star hotel that centres in Melaka City where everything around you is historic and aesthetic. This hotel in Melaka is located along Jalan Hang Tuah in Melaka City. LaCrista Hotel Melaka projects three elements in its hotel; fun, motivate and comfort. These elements are clearly depicted on the rooms, services, facilities and activities provided by the hotel. Within the hotel grounds, guests are able to enjoy the fullest extent of vacation with the access to sports and recreation facilities. Business travel is also well accommodated with such corporate facilities like conference room to ensure smooth productivity. Reviews made from guests on their stay show relatively positive views on the complete accommodation and facilities provided.
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What's around Grand Swiss-Belhotel Melaka

146 Jalan Hang Tuah, Melaka City Center, Malacca City, Malacca, Malaysia, 75300
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Lobby Grand Swiss-Belhotel Melaka
Lobby 2 Grand Swiss-Belhotel Melaka

Discover More About Grand Swiss-Belhotel Melaka

Overview of Grand Swiss-Belhotel Melaka

Grand Swiss-Belhotel Melaka is a 4-star property in Melaka City Centre, part of the Swiss-Belhotel International group, a hospitality operator that describes its portfolio as spanning 165 hotels across 20 countries and more than 38 years in the business. The property itself carries 211 rooms across 15 floors, positioning it as one of the larger city-centre hotels in Malacca. What sets Grand Swiss-Belhotel Melaka apart from most mid-scale hotels in the historic district is a genuinely distinctive architectural feature: the hotel's lobby is capped by what the brand describes as Malaysia's largest stained glass dome, a design statement that makes the arrival experience memorable rather than generic. The hotel also markets itself with Muslim-friendly features, including halal-certified dining options and dedicated prayer spaces, which is a meaningful consideration for many travellers visiting Melaka.

Sitting at 146 Jalan Hang Tuah in Melaka City Centre, the hotel positions itself as a base for exploring Melaka's UNESCO World Heritage-listed old town, with the brand's own marketing describing it as offering "easy access to the city's historical landmarks." Guests who want the practicalities up front: standard check-in begins at 3:00 PM and check-out is required before 12:00 noon, and the hotel holds a review score of roughly 8.5 out of 10 based on over 200 aggregated reviews, with a similar 8.6 out of 10 figure specifically from guests who booked through Traveloka. Those numbers put it solidly in the "very good" tier for a hotel of its size and price bracket in central Melaka.

Room/Unit Types at Grand Swiss-Belhotel Melaka

Grand Swiss-Belhotel Melaka's 211 rooms are spread across 15 floors, and the categories referenced across the hotel's own listing and guest feedback include Deluxe King rooms, Deluxe Twin rooms, and Premier Studio rooms. Because the hotel's public room-by-room specification sheet (exact square metreage, bedding configuration per category, and maximum occupancy per room type) is not fully published in the sources available for this guide, travellers who want that level of detail — for example, whether a Premier Studio sleeps two or more, or the precise floor area of a Deluxe King — should check the live Traveloka listing at the time of booking, since room inventory and configuration can be updated by the property.

Deluxe King

The Deluxe King category is one of the standard room types offered at the hotel, built around a king-sized bed configuration suited to couples or solo travellers. As with the hotel's other categories, in-room amenities are not itemised room-by-room in the available listing data, so travellers should expect the baseline comforts typical of a 4-star city hotel — air conditioning and a private bathroom — and confirm any additional in-room specifics (such as minibar or safe availability) directly on the booking page before confirming a reservation.

Deluxe Twin

The Deluxe Twin configuration is aimed at guests travelling together who prefer separate beds, such as friends, colleagues on a business trip, or family members sharing a room. It sits alongside the Deluxe King as one of the hotel's core accommodation options and offers the same general standard of comfort expected from the Deluxe tier.

Premier Studio

The Premier Studio is referenced in guest feedback as a higher or differently configured category from the standard Deluxe rooms, suggesting an open-plan or upgraded layout. As with the other categories, prospective guests should verify the exact size, bedding, and inclusions for the Premier Studio on the current Traveloka listing, since this guide intentionally avoids stating unverified specifics such as square footage or in-room feature lists that are not confirmed in the hotel's published data.

Facilities and Amenities

Grand Swiss-Belhotel Melaka is built around a fairly comprehensive set of facilities for a city-centre business-and-leisure hotel. The property has an outdoor swimming pool with poolside areas, confirmed on the brand's own site, alongside a fitness centre for guests who want to keep up a workout routine while travelling. Massage and spa-style wellness services are also listed among the hotel's amenities. Families travelling with children will find a children's play area on site, and the hotel notes family rooms and non-smoking rooms among its available categories.

  • Connectivity: Wi-Fi is available and is promoted as complimentary in the hotel's own offers.
  • Wellness and recreation: outdoor swimming pool, fitness centre, massage and spa services, children's play area.
  • Dining: a restaurant with air conditioning, a café, and a pub, plus buffet, à la carte, and continental breakfast options with vegetarian and other dietary meals available.
  • Business and events: a Grand Ballroom that can hold up to roughly 600 guests theatre-style or 400 for a banquet, with a 9-metre ceiling, a large built-in LED wall, and flexible partitioning into smaller ballroom sections, plus the Peninsular Halls and Straits Rooms for meetings and events ranging from around 30 to 500 guests, and a general business centre for smaller work needs.
  • Guest services: 24-hour front desk, concierge, laundry, luggage storage, bell service, and an on-site money changer.
  • Accessibility: the hotel notes wheelchair-accessible facilities, including accessible parking and bathrooms, and lift access across its 15 floors.
  • Parking: on-site parking is available for guests arriving by car.

Because Traveloka's own facility data and the hotel's brand-level marketing occasionally emphasise different details, some amenities named above — such as spa services — are confirmed through Traveloka's listing rather than the brand's own hotel page, so travellers with a specific must-have amenity (for example, a particular spa treatment or a 24-hour gym) are encouraged to confirm current availability and operating hours directly with the property or through the live Traveloka listing before booking.

Location and Getting There

Grand Swiss-Belhotel Melaka sits at 146 Jalan Hang Tuah in Melaka City Centre, placing it within easy reach of Malacca's UNESCO-listed heritage core. According to the hotel's own distance references, Jonker Walk, Melaka's famous heritage street known for its weekend night market and antique shops, is roughly 2.1 kilometres away, while the Stadthuys, the Dutch colonial square that anchors much of the city's historic sightseeing, is about 2.3 kilometres from the hotel. The Melaka River Cruise embarkation point is around 1.7 kilometres away, making a river cruise a realistic add-on for guests without needing to travel far.

For onward or arriving travel, Melaka Sentral, the city's main bus terminal, is approximately 3.2 kilometres from the hotel, and Melaka Airport is around 8.6 kilometres away. Travellers coming from further afield — including other parts of Malaysia or from abroad — may prefer to fly into a larger nearby hub such as Kuala Lumpur and continue overland to Melaka; those planning that route can search for flights on Traveloka to compare schedules and connect their trip to Melaka. Once in the city, the hotel's central position means most of Melaka's historic attractions, including the areas around Jonker Street and A Famosa, are within a short drive or a longer but doable walk.

Dining at Grand Swiss-Belhotel Melaka

The hotel operates its dining around a small set of named outlets drawn from the Swiss-Belhotel brand's standard concept. Swiss-Café™ Restaurant, open from around 7:00 AM to 11:00 PM, serves as the hotel's main all-day dining venue, offering the buffet, à la carte, and continental breakfast formats referenced in the property's own facility listing, along with vegetarian and other dietary options. Law's Specialty Restaurant, open from around 12:00 PM to 11:00 PM, provides a more focused dining experience for lunch and dinner. Swiss Deli, also operating from roughly 7:00 AM to 11:00 PM, rounds out the on-site food options for guests wanting something lighter or grab-and-go. The property also lists a pub on-site for guests who want a drink after a day of sightseeing, and the hotel promotes halal-certified dining as part of its Muslim-friendly positioning.

Beyond the hotel's own outlets, Melaka City Centre's dense concentration of heritage-area cafés, hawker stalls, and Peranakan restaurants near Jonker Walk is within easy reach given the roughly 2-kilometre distance. Guests who want to plan a full day around the city's food and heritage sites, rather than only eating in-house, can browse activities and things to do nearby on Traveloka to line up a river cruise, a heritage walking tour, or other Melaka experiences alongside their meals.

Why Stay at Grand Swiss-Belhotel Melaka

Grand Swiss-Belhotel Melaka's core appeal is scale and location combined with a genuinely memorable design touch. At 211 rooms across 15 floors, it is large enough to comfortably handle both leisure travellers and groups attending an event in its sizeable Grand Ballroom, while its position in Melaka City Centre keeps guests close to the UNESCO heritage sites that draw most visitors to the city in the first place. The stained glass dome over the lobby, described by the brand as the largest of its kind in Malaysia, gives the property a point of visual distinction that's rare among mid-scale hotels in the area, and the combination of an outdoor pool, fitness centre, and several dining outlets means guests have reasonable in-house options even on days they'd rather not venture far.

The hotel's review scores — around 8.5 out of 10 across aggregated platforms and 8.6 out of 10 from Traveloka's own guests — suggest a consistently solid guest experience rather than an outlier in either direction, which for a 4-star hotel of this size in a heritage-tourism city is a reasonable indicator of reliability. Travellers weighing this property against other options in Melaka City Centre can compare other hotels in Melaka on Traveloka to see how it stacks up on facilities and location for their specific trip.

Tips for Booking Grand Swiss-Belhotel Melaka on Traveloka

When booking Grand Swiss-Belhotel Melaka, it's worth confirming the exact room category and bedding configuration you need at the time of booking, since the hotel offers at least three named room types — Deluxe King, Deluxe Twin, and Premier Studio — and the live Traveloka listing will show current availability and any category-specific inclusions more precisely than a general guide can. Standard check-in is from 3:00 PM and check-out is before 12:00 noon, so travellers arriving earlier in the day may want to check if early check-in is available, particularly if arriving straight from Melaka Airport or Melaka Sentral bus terminal.

Because the hotel emphasises Muslim-friendly features such as halal-certified dining and prayer spaces, travellers for whom this matters can factor that into their decision alongside the general facility set. Given the hotel's central location, most guests will find it convenient to base their entire Melaka stay around walking or short drives to Jonker Walk, the Stadthuys, and the river cruise embarkation point, all within roughly 1 to 2.5 kilometres. For the booking itself and any current promotions, room-specific tourism tax notes, or a modest deposit policy that may apply, the Traveloka homepage is the best starting point to search dates and compare current rates.

Other Popular Hotels in Melaka

My Home Hotel

  • Hotel Details: A budget-friendly 3-star property on Jalan Tengkera in Melaka City Centre, positioned near Jonker Street and the Melaka River Cruise embarkation area, suited to cost-conscious travellers and couples.
  • Room Types: 25 rooms spread across 3 floors.
  • Facilities: 24-hour front desk, complimentary WiFi, on-site parking, and a laundry service.

M Straits Hotel

  • Hotel Details: Located on Jalan Melaka Raya 1 in Taman Melaka Raya, within Melaka City Centre, spread vertically across 18 floors.
  • Room Types: 18 rooms in total.
  • Facilities: 24-hour front desk and security, express check-in and check-out, room service, concierge service, complimentary WiFi, on-site and accessible parking, and airport transfer available on request.

Hatten Hotel Melaka

  • Hotel Details: A 4-star tower hotel in Bandar Hilir, directly connected to the Hatten Square retail complex via an indoor footbridge and a short walk from Melaka's UNESCO heritage zone.
  • Room Types: Deluxe Rooms, Superior Rooms, the Hatten Suite, and a 2-Bedroom Suite, across 704 rooms in total.
  • Facilities: a rooftop swimming pool, fitness centre, spa with sauna and steam room, an all-day dining restaurant and a rooftop bar, a grand ballroom, complimentary WiFi and parking, and a complimentary shuttle service within a 2-kilometre radius.

Casa Del Rio Melaka Hotel

  • Hotel Details: A 5-star riverside hotel on Jalan Kota Laksamana overlooking the Melaka River, built around colonial-style architecture.
  • Room Types: Deluxe Rooms and Studio King Rooms, plus multi-bedroom suites including a River Suite, a Cheng Ho Suite, a Melaka Suite, and a Presidential Suite.
  • Facilities: a rooftop infinity pool, a spa with sauna, three restaurants and two bars, a fitness centre, a library, a business centre, complimentary WiFi and parking, 24-hour room service, and a complimentary shuttle service.

Elmark Hotel Melaka

  • Hotel Details: A 3-star property on Jalan Melaka Raya 23 in Melaka City Centre, with family rooms among its available categories.
  • Room Types: 46 rooms across 3 floors.
  • Facilities: air conditioning, 24-hour front desk, WiFi, elevator access, laundry, luggage storage, multilingual staff, a snack bar and café, and wheelchair-accessible bathrooms.

Marvelux Hotel Melaka

  • Hotel Details: Located on Jalan KLJ 1 in Taman Kota Laksamana Jaya, within Melaka City Centre, spread across 7 floors.
  • Room Types: a family suite room category among 121 rooms in total.
  • Facilities: a restaurant and café, fitness centre, garden, conference room and meeting facilities, in-room safe and cable TV, secure parking, and wheelchair-accessible access.

Kings Hotel

  • Hotel Details: A 3-star, 41-room hotel on Lebuh Ayer Keroh in Malacca City.
  • Room Types: three main room categories spread across 4 floors.
  • Facilities: a restaurant with breakfast service, 24-hour front desk, parking, elevator access, conference and banquet spaces, in-room refrigerator and safe, and laundry and room service.

Travellers comparing options in Melaka City Centre can also browse Traveloka's full Melaka hotel search results to see other verified, currently live properties in the same area.

All facilities in Grand Swiss-Belhotel Melaka

Lobby Grand Swiss-Belhotel Melaka
Lobby
Exterior Grand Swiss-Belhotel Melaka
Exterior

Transportation

  • Airport transfer
  • Area shuttle
  • Car rental
  • Shopping center shuttle
  • Valet parking

Food and Drinks

  • Restaurant with AC
  • A la carte breakfast
  • A la carte dinner
  • A la carte lunch
  • Breakfast
  • Breakfast and dinner
  • Breakfast and lunch
  • Buffet breakfast
  • Breakfast served to the table
  • Breakfast (surcharge)
  • Brunch
  • Buffet dinner
  • Buffet lunch
  • Cafe
  • Continental breakfast
  • Dining area
  • Early bird breakfast
  • Fullboard without drinks
  • Fullboard with drinks
  • Fullboard with non-alcoholic drinks
  • Gala dinner
  • Gluten-free meals
  • Halfboard without drinks
  • Free breakfast
  • Halfboard with non-alcoholic drinks
  • Hot breakfast
  • Late riser breakfast
  • No alcohol
  • Pub
  • Set menu dinner
  • Set menu lunch
  • Snacks
  • Dietary menu
  • Vegetarian meal

General

  • AC
  • Ballroom
  • Banquet
  • Connecting rooms
  • Family room
  • Non-smoking room
  • Swimming pool
  • Smoking area

Accessibilty

  • Accessible bathroom
  • Accessible parking
  • Disabled access friendly
  • In-room accessibility
  • Wheelchair accessible

Business Facilities

  • Business facilities
  • Conference room
  • Meeting facilities
  • Photocopier
  • Printer
  • Projector
  • Business centre

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Gift shop
  • Grocery
  • Hair salon
  • Laundry
  • Shops
  • Supermarket

Sports and Recreations

  • Fitness center

Things to Do

  • Children play area
  • Fitness center
  • Massage
  • Outdoor pool
  • Spa

Connectivity

  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

In-room Facilities

  • Bathrobe
  • Bathtub
  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Refrigerator
  • Separate shower and tub
  • Shower
  • TV

Hotel Services

  • Bellhop
  • Welcoming drinks
  • Concierge
  • Money changer
  • Doorman
  • Express check-in
  • Express check-out
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Medical service
  • Multilingual staff
  • Porter
  • Tours
  • Wedding service

Accommodation Policy & General Information in Grand Swiss-Belhotel Melaka

Important Note

As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.

Effective from 1st January 2025, the Melaka State Government imposed a mandatory MYR 4.00 Heritage Tax Fee per occupied room per night for all hotel accommodation. This fee may change without prior notice. This fee will be collected by hotel upon guest arrival.

General Check-in Instructions

Effective from 1 April 2012, the Melaka State Government imposed a mandatory RM12.00 Heritage Tax Fee per occupied room per night for all hotel accommodation. This fee may change without prior notice. This fee will be collected by hotel upon guest arrival. Extra-person charges may apply and vary depending on hotel policy. Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges. Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Tourism Tax

Tourism tax MYR 10.00 will be charged upon check-in (per room/per night).
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 15:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Grand Swiss-Belhotel Melaka
211
Number of floors in Grand Swiss-Belhotel Melaka
15
Another facilities in Grand Swiss-Belhotel Melaka
Airport transfer, Area shuttle, Car rental, Shopping center shuttle, Valet parking

Frequently asked question in Grand Swiss-Belhotel Melaka

What time is check-in and check-out at Grand Swiss-Belhotel Melaka?
Check-in at Grand Swiss-Belhotel Melaka begins at 3:00 PM (15:00) and check-out is required before 12:00 noon. These are the standard times listed on the hotel's Traveloka page; guests who need an earlier check-in or later check-out should contact the hotel or check availability for these requests when booking.
What room types are available at Grand Swiss-Belhotel Melaka?
Grand Swiss-Belhotel Melaka offers room categories including Deluxe King, Deluxe Twin, and Premier Studio, spread across 211 rooms on 15 floors. Exact sizes and bedding details per category are best confirmed on the live Traveloka listing at the time of booking, since specific room specifications are not fully published elsewhere.
Does Grand Swiss-Belhotel Melaka have a swimming pool?
Yes, Grand Swiss-Belhotel Melaka has an outdoor swimming pool with poolside areas, confirmed on the hotel's own listing. The hotel also has a fitness centre and offers massage and spa-style services for guests wanting to relax during their stay.
Does Grand Swiss-Belhotel Melaka include breakfast or have on-site dining?
Grand Swiss-Belhotel Melaka has multiple on-site dining outlets, including Swiss-Café™ Restaurant for all-day dining with buffet, à la carte, and continental breakfast options, Law's Specialty Restaurant, and Swiss Deli. Vegetarian and other dietary meal options are available, and the hotel promotes halal-certified dining.
How far is Grand Swiss-Belhotel Melaka from Jonker Walk and Melaka's historic sites?
Grand Swiss-Belhotel Melaka is centrally located in Melaka City Centre, roughly 2.1 kilometres from Jonker Walk and about 2.3 kilometres from the Stadthuys. The Melaka River Cruise embarkation point is around 1.7 kilometres away, making the hotel a convenient base for heritage sightseeing.
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More Reviews from Other Guests in Grand Swiss-Belhotel Melaka

8.6
Very Good
From 180 reviews
Provided by travelers on
Cleanliness

8.6

Room Comfort

8.6

Meal

8.3

Location

8.6

Service and Facilites

8.6

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Staff Friendliness (12)
Room Space (11)
Distance to City Center (10)
Taste (10)
Bathroom (9)
Hotel Area (9)
Variety (9)
Accessibility (8)
Check-in/out Time (8)
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Traveler Reviews Grand Swiss-Belhotel Melaka

Number of reviews per page
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Customer reviews
S***a
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
help, tv technical problem, technician came to fix it. Call staff for extra blankets, they came quickly..
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Accommodation's Reply
01 Oct 2026
Dear Guest, Thank you for your kind feedback. We’re pleased to hear that our team was able to assist promptly with the TV issue and your request for an extra blanket. We appreciate your support and look forward to welcoming you back again soon. Warm regards, Grand Swiss-Belhotel Melaka
Willy S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.4
/10
Reviewed 21 week(s) ago
Arriving at the hotel counter at 2 PM, I was told that the check-in time is 3 PM, even without checking whether the room was available or not. I insisted to check if the room was ready, and finally it was. One hour does make a huge difference to the guests after being on the road for more than 3 hours. One hour earlier for the hotel is part of courtesy, unless the room is not ready yet. The narrow bend for the car park is too risky for an SUV or bigger car. Generally clean, but cabinet fitting and toilet bowl cover are loose. The safety box is good enough for a passport and not your laptop. Generally, cleanliness is okay. May not reconsider staying in this hotel again for reasons cited above. There is no grace period of say 30 minutes to cancel the booking if you make a mistake; no excuses allowed. Absolutely not advisable to book under non-cancellation terms.
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1 people find it helpful
Accommodation's Reply
03 Jun 2026
Dear Valued Guest, Thank you for your feedback. We sincerely apologize for the inconvenience experienced during check-in and for the maintenance issues you encountered in the room. Please note that our standard check-in time is 3:00 PM, however, early check-in is subject to room availability. We appreciate your comments regarding the parking access and room facilities, and these have been shared with the relevant teams for improvement. Regarding cancellation policies, these are based on the booking terms selected at the time of reservation. Warm regards, Grand Swiss-Belhotel Melaka
I***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 26 week(s) ago
I had a generally pleasant stay at Grand Swiss-Belhotel. The room was spacious and comfortable, which made it easy to relax. Parking was also plentiful, making it convenient for guests traveling by car. However, I was quite disappointed with the breakfast. It was very basic and did not meet the expectations of a 4-star hotel. There was nothing particularly special or memorable about the selection. Overall, the stay was decent, but improvements in the breakfast quality and variety would greatly enhance the experience.
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Accommodation's Reply
04 May 2026
Dear Valued Guest, Thank you for your kind feedback. We are pleased to know you enjoyed the spacious room and convenient parking. We appreciate your comments regarding the breakfast and will review this for improvement to better meet expectations. We look forward to welcoming you again. Warm regards, Grand Swiss-Belhotel Melaka
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 27 week(s) ago
The staff are friendly, and the place is clean.
1 people find it helpful
Accommodation's Reply
21 Apr 2026
Dear Valued Guest, Thank you for your kind feedback. We are pleased to know you found our team friendly and the environment clean. We look forward to welcoming you again. Warm regards, Grand Swiss-Belhotel Melaka
S***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 42 week(s) ago
The Swissbelhotel chain is quite similar. The lobby is very large and beautiful. The mini children's pool area is better sized, bring a float so you can swim with adults.
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1 people find it helpful
Accommodation's Reply
26 Jan 2026
Dear Valued Guest, Thank you for your feedback. We are pleased to know you appreciated our spacious and beautiful lobby. Thank you as well for sharing your comments regarding the children’s pool. We appreciate your input and hope to welcome you again. Regards, Grand Swiss-Belhotel Melaka
A***r
icon-Business
Business
icon-origin-TRAVELOKA
8.6
/10
Reviewed 44 week(s) ago
It is a cozy place to stay despite the no so tasty meals.
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Accommodation's Reply
29 Dec 2025
Dear Valued Guest, Thank you for your feedback. We’re glad you found our hotel cozy, and we appreciate your comments regarding the meals. Your feedback will be shared with our team for improvement. Regards, Grand Swiss-Belhotel Melaka
M***m
icon-origin-TRAVELOKA
8.5
/10
Reviewed 51 week(s) ago
clean room. soft mattress. delicious food and lots of choices. booked deluxe king, but because it was full, could change to premier studio without extra charge. overall nice place to stay.
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Accommodation's Reply
03 Nov 2025
Dear Valued Guest, Thank you for sharing your positive feedback. We’re pleased to know you enjoyed the clean room, comfortable mattress, and delicious food. We’re also glad our team could upgrade your stay for added comfort. We look forward to welcoming you again at Grand Swiss-Belhotel Melaka. Sincerely, Grand Swiss-Belhotel Melaka
ismarul a. i. c. p. m. s. b.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 57 week(s) ago
Always one of my favorite places to stay in Malacca. Clean and spacious room. Food also nice.
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Accommodation's Reply
16 Oct 2025
Dear Ismarul, Thank you for making Grand Swiss-Belhotel Melaka one of your favorite places to stay in Malacca. We’re delighted to hear you enjoyed the clean, spacious rooms and the food. We look forward to welcoming you back soon. Warm regards, Grand Swiss-Belhotel Melaka
T***G
icon-origin-TRAVELOKA
8.5
/10
Reviewed 60 week(s) ago
Staff helpful especially when I need help regarding room cleaning and others.
1 people find it helpful
Accommodation's Reply
16 Oct 2025
Dear Valued Guest, Thank you for your kind words. We’re pleased to hear that our staff were helpful during your stay, especially with your room cleaning requests. We look forward to welcoming you back to Grand Swiss-Belhotel Melaka. Warm regards, Grand Swiss-Belhotel Melaka
Abdul K. B.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
7.0
/10
Reviewed 63 week(s) ago
I'm quiet disappointed when I entered the hotel room, I would say almost all facilities like towels, sandal, laundry bag are not well prepared ready for use. Example only one towel ,No sandal , no extra pillow . The food during breakfast are far less variety than before during different management. The staff less respect seems no wish they just stood still like doing nothing. The food tastes also not nice and less choice only a few dishes compared to previous owner of the property. Staff are insufficient training in this services line. suggest they should take refresher course. Hopefully they can upgrade their services in future.
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1 people find it helpful
Accommodation's Reply
13 Aug 2025
Dear Abdul K.B Thank you for sharing your feedback. We're very sorry to hear that your stay did not meet your expectations. We apologize for the missing amenities in your room and the limited breakfast options. This is not the standard we aim to provide, and we will work with our housekeeping and kitchen teams to improve immediately. We’re also sorry that you felt the service from our staff was not warm or attentive. We will address this with the team and arrange further training to ensure better service in the future. We truly appreciate your comments and hope to have the chance to welcome you again with a better experience. Best regards, Grand Swiss-Belhotel Melaka
w***m
icon-origin-TRAVELOKA
6.5
/10
Reviewed 66 week(s) ago
in traveloka written has gym, in fact they dont have any. please update !!
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Accommodation's Reply
01 Aug 2025
Dear Valued Guest, Thank you for your feedback, and we’re very sorry for the confusion. The gym was listed in error, and we’re working with Traveloka to update this immediately. We appreciate you bringing it to our attention. Best regards, Grand Swiss-Belhotel Melaka
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rosman b. k.
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Leisure
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8.2
/10
Reviewed 69 week(s) ago
overall is ok location & services.But only down breakfast taste not up to 4star standard.Room make up floor carpet not vacum also i suggest floor mat near toilet area.
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Accommodation's Reply
01 Aug 2025
Dear Mr Rosman, Thank you for your review. We're glad to hear you were satisfied with our location and service. We appreciate your feedback regarding the breakfast, room cleanliness, and the suggestion for a floor mat near the toilet — we’ll certainly look into these areas for improvement. Your input helps us do better. Best regards, Grand Swiss-Belhotel Melaka
ismarul a. i. c. p. m. s. b.
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Leisure
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8.2
/10
Reviewed 76 week(s) ago
Nice place to stay for business and holiday. Will definitely go again. Been there since more than 10 years ago.
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Accommodation's Reply
01 Aug 2025
Dear Ismarul, Thank you so much for your continued support over the past 10 years! We're truly honored to be your choice for both business and holiday stays. We're looking forward to welcoming you back again soon! Best regards, Grand Swiss-Belhotel Melaka
mohd N. b. A.
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8.5
/10
Reviewed 78 week(s) ago
Good location and the room is very clean.
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Accommodation's Reply
01 Aug 2025
Dear Mr Mohd, Thank you for your kind words! We're glad you enjoyed our location and found the room very clean. We hope to welcome you back soon! Best regards, Grand Swiss-Belhotel Melaka
Detra B.
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9.7
/10
Reviewed 90 week(s) ago
Recommend the rooms are good. Next time I want to stay there too if I come to Melaka
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1 people find it helpful
Accommodation's Reply
01 Aug 2025
Dear Detra B, Thank you so much for your recommendation! We're glad to hear you liked the room. We look forward to welcoming you again on your next visit to Melaka. Best regards, Grand Swiss-Belhotel Melaka
M***m
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Leisure
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8.7
/10
Reviewed 94 week(s) ago
Our stay was pleasant, and the service was extremely good. The only concern was that breakfast was the same every day.
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Accommodation's Reply
01 Aug 2025
Dear Valued Guest, Thank you for your kind feedback. We're happy to hear you had a pleasant stay and that our service met your expectations. We appreciate your comment about the breakfast variety and will definitely look into improving this. We hope to welcome you back again soon! Best regards, Grand Swiss-Belhotel Melaka
J***e
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Medical
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10.0
/10
Reviewed 118 week(s) ago
Good. The staff is very friendly and provides very good information and the rooms are very nice, big and also good for families, the food is delicious and varied.
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Accommodation's Reply
25 Jul 2024
Dear Guest, Greetings from the Grand Swiss-Belhotel Melaka. We are very pleased to be your choice of accommodation location. Thank you for your excellent comment and we are very grateful for your happiness during your stay here. Hope to see you again in the future.💙
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H***i
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Medical
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9.7
/10
Reviewed 118 week(s) ago
In general, a good hotel, comfortable to stay.
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1 people find it helpful
Accommodation's Reply
25 Jul 2024
Dear Guest, Greetings from the Grand Swiss-Belhotel Melaka. We are very pleased to be your choice of accommodation location. Thank you for your excellent comment and we are very grateful for your happiness during your stay here. Hope to see you again in the future.💙
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I***a
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Leisure
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10.0
/10
Reviewed 120 week(s) ago
Nice hotel and variety of breakfast food.
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Accommodation's Reply
03 Jul 2024
Dear Guest, Greetings from the Grand Swiss-Belhotel Melaka. It has been such a great pleasure to be your choice of travel location. And thank you for the time taken to share your beautiful experience with us. It is a great review and we hope to give the best services every single time. We hope to serve you again in the future!
G***t
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Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 122 week(s) ago
We were allowed to check-in before its time. Great, well-decorated hotel. The room is very clean. My family really enjoyed to stay here. Sure, we will come back again. Thank you.
1 people find it helpful
Accommodation's Reply
22 Jun 2024
Dear Guest, Greetings from the Grand Swiss-Belhotel Melaka. It has been such a great pleasure to be your choice of travel location. And thank you for the time taken to share your beautiful experience with us. It is a great review and we hope to give the best services every single time. We hope to serve you again in the future!
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Exterior 4 Grand Swiss-Belhotel Melaka

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Traveloka Sdn Bhd (Registration No. 201501003122), Suite 6-1, Level 6, Wisma UOA Damansara II, No. 6 Changkat Semantan, Damansara Heights, 50490 Kuala Lumpur, Malaysia
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