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  6. Hatten Hotel Melaka

Hatten Hotel Melaka

Hatten Square, Jalan Merdeka, Bandar Hilir, Melaka City, Malaysia, 75000
Exterior / Building
8.9/10Impressive
According to 1,495 guests
Kids enjoy the stay there...
Ngan B. J.
See all reviews
Based on 2,393 traveler reviews
AC
Parking
24-Hour Front Desk
Swimming Pool
Elevator
Restaurant
WiFi

Nearby attractions
Mahkota Medical Centre
(0.19 km)
Mahkota Parade
(0.27 km)
A'Famosa
(0.35 km)
St. Paul's Church
(0.47 km)
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Review by Traveloka users
Review
8.9
/10
Impressive
Cleanliness
9.03
Comfort
9.10
Meal
8.66
Location
9.29
Service
8.79

913 Traveloka customers have stayed in this hotel and given reviews:

8.5
Kids enjoy the stay there...
6.2
waiting time for the lift is horrible. towel was like a rag. such a cheapskate. toilet door knob was broken. this hotel is not worth your money.
5.8
The check in and out is ridiculously slow and the elevators are a total waste of time. Basically the hotel is disorganised and the rooms are run down. There is no value for money. Tried the hotel bar and all the cocktail drinks are bad. The sound proofing of the rooms are not in place and it's not a complete hotel.
10.0
Room is beautiful and cosy Food is nice
7.6
Nice hotel, good location but only lift problem. Even though have 8 lift, must wait almost half hour to go down because the lift join guest want to go to car park...
9.4
Nice hotel, the location is very near with mahkota hospital.
9.1
It's a great hotel. Location is the best.
8.8
Nice place to stay and suitable for family vacation.
10.0
All good here. Keep being good!
8.8
Welcoming me with romantic surprise as I was celebrating my wedding anniversary. spacious and relaxing.
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Based on
2,393 reviews
Rating
Location
Rooms
Service
Value
Cleanliness
Review from
Business217
Couples557
Solo travel57
Family993
Friends getaway339
Rating Result
Very Bad
81
Bad
107
Average
431
Very Good
1,204
Extraordinary
570
Beatrice_Ayu
Nice hotel
I enjoy staying in this hotel. The location is a winner, only less than 20 minutes from the Melaka Sentral bus station. The malls (like Hatten Square, Mahkota Parade and Dataran Pahlawan Melaka Megamall) and minimart like 711 are just nearby the hotel. The lobby is spacious, the check in & check out took a while but the staffs are friendly, nice and attentive to our needs. I was given the room on the 13th floor, the view was facing the ocean and it was non smoking & quiet room. The room is nice, very comfy, clean and spacious, the bed is comfy. The air-con is not that cold at first but after the maintenance fix it then the air-con is cold and controllable. Wifi connection is not that smooth, sometimes it runs smoothly but occasionally I just turn it off because it gets too slow. The bathroom is clean, basic amenities are provided, good water pressure shower, and hair dryer was also provided as well. A fridge was available as well as 2 bottle of drinking water and coffee/ tea making facilities. The breakfast buffet has good variety and taste, I enjoy Teh Tarik everyday for breakfast, I like that they provide the Teh Tarik. The swimming pool is on the 11th floor and it was very nice. You can also rent a bike ffrom the hotel. Overall, it's a good stay at this hotel & we will choose to stay here again in the future.
- Sep 18, 2017
mjpeter2017
Average
The room has very strong smell of ciggrates .....call the reception to change the room after 30 minutes given a different room ....Step in the wash room can see the yellow stain on the toilet ....poor cleaning by the house keeping.The only thing is good is the bed (SOFT)...OVERALL BELOW AVERAGE
Solo travel - Sep 18, 2017
Vain_mommy
Nice hotel
Clean and spacious hotel, we booked a deluxe suite. Come with a living room corner. The room is clean and big. Staff are all very friendly. Toiletries , tea, coffee provided. There's a big mega mall just opposite the hotel. Traveling around is easy too with free shuttle bus provided. Highly recommended
Family - Sep 14, 2017
S U
Horrible service,not worth your penny!
I stayed in hotel Hatten from 5th to 8th of September.At 3pm we were given keys to our room.To our horror the room's aircon was not working.We informed the front desk and left for our tour of Malacca. When we returned the air con was still not working.The maintance came and it worked .We went for dinner and came back at 11pm and realised it wasn't working again.The maintainance came and told us to request to change room and this was at midnight. My son was sleepy and cranky!I called the front desk.An impolite front desk officer named Iqa answered the call.When i explained my situation and asked for a room change she sounded irritated and cut me off.She told me "I call you later!!!" When i asked how long it will be as I need to pack my stuff and my son needs to rest she was super rude.When i asked if i could speak to her superior she told me there was no superior. I insisted and about 10 mins later a very sleepy superior called me and was monotonous in his reply.He told me that a room was ready and i could move in there.I asked him if the aircon was working and he told me he isn't sure and will ask the concierge to check.Does Hatten have any quality in their service? The new room aircon was also very bad but we endured and stayed there.Next morning the showerpipe knob came out and could hardly feel the air con😐Called for maintance but hardly felt much difference! Room was not made up till 4pm and that also was a half past six work.Extremely disappointing and will never stay in Hatten again!
Family - Sep 13, 2017
AnnDec2012
Comfy room & average breakfast
As many are aware, the hotel's location is unbeatable. It is near to 2 major shopping malls, eateries & sightseeing places. Rooms is of decent size coupled with a sofa which I love to sleep on it. However, housekeeping service should buck up. Called them couple of times as our room was not replenished with hand towels and they failed to turn up. Breakfast variety is ok but taste could be better improved upon. Also, the lifts service is really slow and we could spend more than 10mins waiting for the lift. Understand the lift is undergoing some upgrading and hopefully the situation will be improved in our next visit. Will be back again!
Family - Sep 13, 2017
See other reviews
Effective 1 September 2017, hotel guests who are non-Malaysian or non-Permanent Residents of Malaysia are required to pay a tourism tax of MYR 10 nett per night per room forsee more

Hotel facility

Description

Hotel policy

  • Hotel Services
    • Porter
    • Concierge
    • Front desk
    • 24-hour Receptionist
    • 24-hour security
    • Laundry service
    • Luggage storage
    • Medical service
    • Multilingual staff
    • Newspaper in lobby
    • Porter
    • Wedding service
  • Food and Drinks
    • A la carte breakfast
    • A la carte dinner
    • A la carte lunch
    • Restaurant with AC
    • Bar
    • Breakfast
    • Buffet breakfast
    • Breakfast with surcharge
    • Buffet dinner
    • Buffet lunch
    • Hot breakfast
    • Poolside bar
  • Public Facilities
    • Parking
    • Coffee shop
    • Elevator
    • 24-hour room service
    • Restaurant
    • Breakfast restaurant
    • Dinner restaurant
    • Lunch restaurant
    • Room service
    • Safety deposit box
    • WiFi in public area
  • In-room Facilities
    • Cable TV
    • Desk
    • Hairdryer
    • In-room safe
    • Refrigerator
    • Shower
    • TV
  • General
    • AC
    • Ballroom
    • Banquet
    • Family room
    • Non-smoking room
    • Swimming pool
  • Things to Do
    • Fitness center
    • Massage
    • Outdoor pool
    • Sauna
    • Spa
    • Steam room
  • Transportation
    • Bicycle rental
    • Secure parking
    • Shopping center shuttle
    • Valet parking
    • Valet parking with surcharge
  • Business Facilities
    • Business center
    • Business facilities
    • Conference room
    • Meeting facilities
    • Photocopier
  • Nearby Facilities
    • ATM/Banking
    • Hair salon
    • Shops
    • Supermarket
  • Accessibilty
    • Accessible parking
    • Wheelchair accessible
  • Shuttle Service
    • Airport transfer with surcharge
    • Airport transfer
  • Connectivity
    • Free WiFi
  • Sports and Recreations
    • Fitness

      Check-in and Check-out Time

      Check-in: 3:00 PM
      Check-out: 12:00 PM

      Location
      Staying at Hatten Hotel Melaka is a good choice when you are visiting Bandar Hilir.

      This hotel is very easy to find since it is strategically positioned close to public facilities.

      About Hatten Hotel Melaka

      Whether you are planning an event or other special occasions, Hatten Hotel Melaka is a great choice for you with a large and well-equipped function room to suit your requirements.

      This hotel is the perfect choice for couples seeking a romantic getaway or a honeymoon retreat. Enjoy the most memorable nights with your loved one by staying at Hatten Hotel Melaka.

      Hatten Hotel Melaka is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.

      Are you a shopaholic? Staying at Hatten Hotel Melaka will surely spoil you for numerous shopping centers nearby.

      From business event to corporate gathering, Hatten Hotel Melaka provides complete services and facilities that you and your colleagues need.

      Have fun with various entertaining facilities for you and the whole family at Hatten Hotel Melaka, a wonderful accommodation for your family holiday.

      Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

      The hotel’s fitness center is a must-try during your stay here.

      Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

      Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

      24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

      Savor your favorite dishes with special cuisines from Hatten Hotel Melaka exclusively for you.

      WiFi is available within public areas of the property to help you to stay connected with family and friends.

      Hatten Hotel Melaka is a hotel with great comfort and excellent service according to most hotel's guests.

      Get precious and unforgettable moment during your stay at Hatten Hotel Melaka.

      Please note that all bookings are subject to an additional Heritage Charge of MYR 2, per room, per day. All additional charges are to be paid directly at the hotel.
      Extra-person charges may apply and vary depending on hotel policy.
      Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
      Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
      Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.