Hatten Hotel Melaka

Hotels
Finding rooms for you...
8.5
/10
Very Good
5,901 reviews

What Guests Say About Their Stay

Verified Traveler

10.0
/ 10
The bed was very comfortable. The room and the bathroom are very clean. Staff were very friendly and helpful. It's within walking distance to M PARADE FAMILY STORE SDN BHD so you can buy your gift chocolate or snack there. Much cheaper than at the airport. Also within walking distance to many great food: ATLANTIC NYONYA @ MELAKA RAYA, Ee Ji Ban Chicken Rice Ball, Restoran Tong Sheng, Teo Chew Bak Kut Teh, etc. Will definitely come back again.

khairul s.

10.0
/ 10
The best hotel in Malacca..if I go to Malacca again, I will choose Hatten Hotel as my place to stay.
See original

h***a

9.7
/ 10
The staff was friendly and helpful during check-in and check-out. The service was good, the rooms were clean, and the breakfast was delicious. The breakfast for kids was also affordable. I've stayed here several times ❤️ and if I go back to Melaka, I'll definitely stay at Hatten again.
See original

O***s

9.4
/ 10
The hotel is clean, the rooms are large, and you can walk everywhere you want, and it's not far from Mahkota Hospital. It's simply the best. I'll definitely stay here again, highly recommended 😍
See original

Verified Traveler

10.0
/ 10
It was a fantastic moment with family. The stay was very comfortable and friendly customers were so good.
In the Area
See Map
Hatten Square, Jalan Merdeka, Bandar Hilir, Melaka City Center, Malacca City, Malacca, Malaysia, 75000

Main Facilities

Read More
AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Melaka has not only some of the best tourist attractions in Malaysia but also some of the best hotel branches out there. Hatten Hotel Melaka is a four-star hotel located on Hatten Square along Jalan Merdeka, Bandar Hilir Melaka. The location is strategically set right at the centre of main tourist attractions. This makes the hotel a perfect accommodation for leisure travellers and also business travellers as it also provides sufficient facilities for them. Hatten Hotel Melaka has four main types of rooms that are equipped with high-quality in-room facilities at your disposal. Each room are decorated in a way that fits the need of both for business and pleasure. As for dining, Hatten Hotel Melaka has three main dining areas where you will find large varieties of food ranging local and international origin. This hotel is the perfect hotel to stay for you.
Read More

What's around Hatten Hotel Melaka

Hatten Square, Jalan Merdeka, Bandar Hilir, Melaka City Center, Malacca City, Malacca, Malaysia, 75000
Discover More Places
Lobby Hatten Hotel Melaka
Lobby 2 Hatten Hotel Melaka

Discover More About Hatten Hotel Melaka

Overview of Hatten Hotel Melaka

Hatten Hotel Melaka

is a distinguished 4-star property rising above the heart of Bandar Hilir, one of Melaka's most historically significant and vibrant districts. Occupying a prime position along Jalan Merdeka, this contemporary hotel is directly connected to the Hatten Square retail complex and sits mere steps from the UNESCO World Heritage Zone, making it an exceptional base for leisure travellers, families, and business guests alike. With 704 well-appointed rooms and suites spread across its modern tower, Hatten Hotel Melaka delivers a polished urban experience without losing sight of the cultural richness that defines this storied city.

What sets Hatten Melaka apart is the seamless blend of comfort, convenience, and panoramic views. Guests arriving at the hotel are greeted by a spacious lobby and attentive 24-hour front desk staff ready to assist with everything from restaurant recommendations to tour arrangements. The property's upper floors reward visitors with sweeping vistas of the Straits of Malacca on one side and the Melaka cityscape on the other — a visual reminder that this hotel occupies one of the most coveted addresses in the state. Whether you are watching the sun set from the rooftop lounge or exploring centuries-old temples just down the road, the experience at Hatten Hotel Melaka is one of effortless discovery.

Beyond its location, the hotel has built a strong reputation for consistent service quality and well-maintained facilities. From the infinity pool on Level 12 to the full-service H Spa, every amenity has been designed to complement the Melaka experience. Families appreciate the spacious suite options, couples enjoy the rooftop dining, and business travellers benefit from the grand ballroom that accommodates up to 1,000 guests. It is this versatility that keeps Hatten Hotel Melaka among the most popular choices for visitors to the city.

Room Types at Hatten Hotel Melaka

Accommodation at Hatten Hotel Melaka is thoughtfully categorised into four distinct room types, each designed with modern furnishings, floor-to-ceiling windows, and a calming neutral palette. All rooms feature individually controlled air conditioning, complimentary high-speed WiFi, a flat-screen LCD television, an in-room electronic safe, a minibar, and tea and coffee making facilities. Bathrooms are fitted with rain showers, and higher-category suites add marble finishes and full-sized bathtubs for a more indulgent stay.

Deluxe Room

The Deluxe Room at Hatten Hotel Melaka offers approximately 30 square metres of thoughtfully arranged living space — ideal for solo travellers or couples seeking a comfortable and affordable stay in central Melaka. Each Deluxe Room is furnished with either a king-size bed or twin beds, along with a compact seating area featuring a sofa and coffee table. Two LCD televisions are provided, one in the sleeping area and another near the sofa, so guests can unwind at their leisure. The bathroom features both rain and hand showers, and the room comes equipped with a minibar, an in-room safe, and complimentary internet access. Floor-to-ceiling windows allow natural light to fill the space, creating a bright and airy atmosphere throughout the day.

Superior Room

Stepping up in both size and outlook, the Superior Room measures approximately 33 square metres and is available in king-size or twin-bed configurations. What distinguishes the Superior Room is its elevated views — many of these rooms overlook the hotel's infinity pool or offer expansive city panoramas. The layout includes a small living area with a sofa, tea and coffee making facilities, and two LCD screens. Rain and hand showers feature in the bathroom, and guests enjoy the same complimentary WiFi, minibar, and in-room safe found across all room categories. The Superior Room strikes an excellent balance between space and value, making it a popular choice for couples and small families visiting Melaka for a weekend getaway or short holiday.

Hatten Suite

For guests who desire more room to spread out, the

Hatten Suite

delivers a generous 74 square metres of refined living space. This one-bedroom suite features a separate living room complete with a dining table, a plush sofa, and a coffee table — making it well suited for extended stays or for those who simply appreciate having distinct areas for rest and relaxation. The bedroom is furnished with a king-size bed and enjoys either city or Straits of Malacca views through expansive floor-to-ceiling windows. The marble-accented bathroom includes a full-sized bathtub in addition to the rain shower, adding a touch of luxury. Two LCD televisions, a minibar, an in-room safe, and complimentary internet access are all standard. Guests booking the Hatten Suite also receive exclusive access to the Premier Lounge on Level 12, where express check-in, complimentary refreshments, and light snacks are available throughout the day.

2-Bedroom Suite

The largest accommodation at the hotel, the

2-Bedroom Suite

spans an impressive 98 square metres and is the definitive choice for families or groups travelling together. The suite comprises two separate bedrooms — the master fitted with a king-size bed and the second with twin beds — connected by a spacious living area with a dining table, sofa, and coffee table. Three LCD televisions are provided across the suite, one in each bedroom and one in the living room. The marble bathroom features a luxurious bathtub, and the suite benefits from sweeping city views. As with the Hatten Suite, guests in the 2-Bedroom Suite enjoy Premier Lounge access on Level 12, including express check-in and complimentary beverages and snacks. This suite comfortably accommodates families of four to five, providing genuine space and privacy that is hard to find in central Melaka at this price point.

Facilities and Amenities

The facilities at Hatten Hotel Melaka are concentrated on Level 12, where guests will find the hotel's signature outdoor infinity pool. Open daily from 7.30 a.m. to 7.30 p.m., the pool offers a stunning vantage point for watching sunsets over the Straits of Malacca while enjoying a refreshing swim. Sun loungers line the pool deck, making it equally pleasant for those who prefer to relax poolside with a book or a cold drink.

Adjacent to the pool, the

Gym on 12

is a well-equipped fitness centre open from 7.30 a.m. to 8.30 p.m. daily. The gym features a range of modern weight-training machines and cardiovascular equipment, all positioned beside large windows that provide sky-high views of the city — a motivating backdrop for morning and evening workouts. Also on Level 12, the

H Spa

offers a full menu of wellness treatments including massages, body wraps, and facials, along with a sauna and steam room for post-treatment relaxation. It is the ideal place to decompress after a day spent exploring Melaka's heritage trails.

Complimentary WiFi is available throughout the hotel, ensuring guests stay connected in their rooms, at the pool, and in all public areas. A concierge desk and hair salon are located in the lobby, and a complimentary shuttle service operates within a 2-kilometre radius of the hotel — conveniently covering key attractions in the heritage zone. For guests driving to Hatten Melaka, complimentary parking is available on site with no prior reservation required, and valet parking services are also offered. The hotel features a grand ballroom capable of hosting up to 1,000 guests, supported by smaller meeting rooms and professional event coordination services, making it a sought-after venue for weddings, conferences, and corporate functions.

Location and Getting There

Hatten Hotel Melaka enjoys one of the most central locations in the city, situated at Jalan Merdeka in Bandar Hilir, just steps from the boundary of the UNESCO World Heritage Zone. The hotel is directly connected to Hatten Square, a lifestyle and retail complex, and is within approximately 200 metres of both Dataran Pahlawan Melaka Megamall and Mahkota Parade Shopping Mall. This cluster of shopping, dining, and entertainment options means guests rarely need to venture far for essentials or leisure.

Melaka's most celebrated landmarks are all within easy reach.

Jonker Street

and its famous night market lie roughly 2 kilometres to the north — a pleasant walk or a short ride on the hotel's complimentary shuttle. The iconic

A Famosa

fortress,

St. Paul's Church

, and

Menara Taming Sari

revolving tower are all situated within a 10 to 15-minute walk. The

Baba and Nyonya Heritage Museum

,

Christ Church

, and the banks of the Melaka River with its charming riverside murals are similarly close. For those who enjoy exploring on foot, Hatten Hotel Melaka's location makes it possible to cover the majority of the city's key attractions without needing any transport at all.

Arriving from further afield,

Melaka International Airport

is approximately 20 kilometres from the hotel, reachable by taxi in around 30 minutes. Guests travelling from Kuala Lumpur can drive down via the North-South Expressway, with the journey typically taking between 90 minutes and two hours depending on traffic. Express bus services from KL Sentral's Terminal Bersepadu Selatan (TBS) arrive at Melaka Sentral bus terminal, which is roughly 5 kilometres from the hotel — from there, a Grab ride or taxi to Hatten Hotel Melaka takes approximately 10 minutes and costs from approximately RM 8 to RM 15.

Dining at Hatten Hotel Melaka

Chatterz

, the hotel's signature all-day dining restaurant, is located on Level 11 and serves an extensive spread of local, international, and fusion cuisine. The restaurant is best known for its buffet offerings, which rotate regularly to feature seasonal specialities and themed nights helmed by the hotel's executive chef. An à la carte menu is also available for those who prefer a more curated dining experience. For guests whose booking includes breakfast, the morning buffet at Chatterz is a highlight — expect a generous selection of Malaysian favourites such as nasi lemak, roti canai, and dim sum alongside Western staples including pastries, fresh fruit, cereals, and a live egg station. The breakfast buffet is typically served daily from 7.00 a.m. to 10.30 a.m.

For a more elevated experience,

Alto Sky Lounge

on Level 22 is the hotel's rooftop dining and bar venue. Perched high above the Melaka skyline, Alto serves European-inspired cuisine with local twists through both à la carte and set menu options. The real draw, however, is the sky bar and open-air lounge, where guests sip expertly crafted cocktails, fine wines, and chilled beers while taking in breathtaking panoramic views of the Straits of Malacca and the city lights below. It is an outstanding spot for sundowners and a romantic dinner, and is widely regarded as one of the best rooftop bars in Melaka.

Beyond the hotel itself, Hatten Hotel Melaka's location places an extraordinary wealth of dining options at guests' fingertips. Jonker Street is legendary for its street food — from chicken rice balls and cendol to satay celup and Nyonya laksa. Closer still, the food courts within Dataran Pahlawan and Mahkota Parade offer affordable local meals starting from approximately RM 7 to RM 12 per dish. For Peranakan fine dining, several acclaimed Nyonya restaurants operate within the heritage zone, most within walking distance or a quick shuttle ride from the hotel.

Why Stay at Hatten Hotel Melaka

Unbeatable central location.

Few hotels in Melaka can match Hatten Hotel Melaka's proximity to both the UNESCO heritage zone and modern shopping complexes. Being directly connected to Hatten Square and within walking distance of Jonker Street, A Famosa, and the Melaka River means guests spend less time commuting and more time experiencing the city. The complimentary shuttle service within 2 kilometres further extends this convenience.

Spacious rooms with genuine views.

With room sizes starting at 30 square metres and suites reaching up to 98 square metres, accommodation at Hatten Melaka is notably generous for a city-centre hotel. The floor-to-ceiling windows in every room category ensure that whether your outlook is the pool, the city, or the Straits of Malacca, the views become a defining part of your stay.

Comprehensive on-site facilities.

The Level 12 recreation deck — encompassing the infinity pool, fitness centre, spa, and Premier Lounge — means guests can enjoy a full resort-style experience without ever leaving the building. Add in the rooftop Alto Sky Lounge and the all-day dining at Chatterz, and there is genuinely no need to leave the hotel unless you wish to explore.

Family-friendly flexibility.

The 2-Bedroom Suite is a standout for families, offering two separate sleeping areas and a communal living space. Combined with complimentary parking, on-site dining, and a pool, Hatten Hotel Melaka makes family travel to the city refreshingly straightforward.

Excellent value for a 4-star property.

Considering the central location, the quality of facilities, and the size of the rooms, Hatten Hotel Melaka consistently delivers strong value compared with other 4-star hotels in the area — particularly when booked through Traveloka, where exclusive deals and member discounts are frequently available.

Tips for Booking Hatten Hotel Melaka

Book early for weekends and public holidays.

Melaka is one of Malaysia's most popular domestic getaway destinations, and Hatten Hotel Melaka's central location makes it a perennial favourite. Rooms — especially the Superior category and above — tend to fill quickly for Friday and Saturday nights, school holidays, and long weekends. Booking at least two to three weeks in advance on Traveloka is advisable to secure your preferred room type and the best available rate.

Consider midweek stays for better value.

If your schedule permits, travelling on weekdays (Sunday through Thursday) typically yields noticeably lower rates across all room categories. Midweek guests also benefit from a quieter pool area and shorter wait times at Chatterz during breakfast — a worthwhile trade-off for those who prefer a more relaxed pace.

Request a high-floor Straits view room.

When booking, it is worth noting your preference for a higher floor with Straits of Malacca views. While not always guaranteed, making the request at the time of booking through Traveloka or directly with the hotel upon check-in increases your chances significantly. The sunset views from the upper floors facing the Straits are genuinely spectacular and elevate the entire stay.

Take advantage of breakfast-inclusive packages.

The buffet breakfast at Chatterz is generous and varied, covering both local and international options. Booking a rate that includes breakfast typically offers better value than paying separately, particularly for families. Check Traveloka for room-and-breakfast bundle deals, which are frequently available and represent meaningful savings over the walk-in breakfast rate.

Maximise the Premier Lounge if booking a suite.

Guests staying in the Hatten Suite or 2-Bedroom Suite receive complimentary access to the Premier Lounge on Level 12, which includes express check-in, refreshments, and snacks throughout the day. This is a genuinely useful perk — especially during busy periods when the main lobby can be crowded. If you are deciding between room categories, the added lounge access can tip the scales firmly in favour of a suite booking, offering a more relaxed and premium arrival experience at Hatten Hotel Melaka.

All facilities in Hatten Hotel Melaka

Bar, Cafe and Lounge Hatten Hotel Melaka
Bar, Cafe and Lounge
Swimming Pool Hatten Hotel Melaka
Swimming Pool
Fitness Center Hatten Hotel Melaka
Fitness Center
Functional Hall Hatten Hotel Melaka
Functional Hall
Lobby Hatten Hotel Melaka
Lobby

Hotel Services

  • Bellhop
  • Concierge
  • Express check-out
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Limited hours room service
  • Luggage storage
  • Medical service
  • Multilingual staff
  • Porter
  • Wedding service

Food and Drinks

  • Restaurant with AC
  • A la carte dinner
  • A la carte lunch
  • Bar
  • Breakfast
  • Buffet breakfast
  • Buffet dinner
  • Buffet lunch
  • Cafe
  • Poolside bar

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

General

  • AC
  • Ballroom
  • Banquet
  • Connecting rooms
  • Family room
  • Non-smoking room
  • Swimming pool
  • Smoke-free

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Gift shop
  • Grocery
  • Hair salon
  • Laundry
  • Shops
  • Supermarket

Things to Do

  • Fitness center
  • Massage
  • Outdoor pool
  • Pool sun loungers
  • Sauna
  • Spa
  • Steam room

In-room Facilities

  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Refrigerator
  • Shower
  • TV

Business Facilities

  • Business center
  • Business facilities
  • Conference room
  • Meeting facilities
  • Projector

Accessibilty

  • Accessible parking
  • Accessible path of travel
  • Disabled access friendly
  • Wheelchair accessible

Transportation

  • Valet parking
  • Valet parking (surcharge)

Connectivity

  • Free WiFi

Sports and Recreations

  • Fitness center

Accommodation Policy & General Information in Hatten Hotel Melaka

Important Note

As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.

Effective from 1st January 2025, the Melaka State Government imposed a mandatory MYR 5.00 Heritage Tax Fee per occupied room per night for all hotel accommodation. This fee may change without prior notice. This fee will be collected by hotel upon guest arrival.

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

General Check-in Instructions

The hotel has gone digital for payment transactions. Digital payment transactions comprise all electronic transactions including, card payments, transfers, mobile payments (TNG, Boost, QR Pay & Grab Pay) and online payment services.
Re-Imposition of Tourism Tax by Registered Operator of Accommodation Premise Will Be Effective from 1st January 2023. Kindly be informed that the exemption of tourism tax on foreign tourist staying at a registered accommodation premise will end on 31st December 2022. Accordingly, the imposition of tourism tax on foreign tourist staying at a registered premise will be re-imposed effective from 1st January 2023.
Please note that all bookings are subject to an additional Heritage Charge of MYR 2, per room, per day.
CAR PARK VALIDATION FOR ROOM GUESTS Before exiting, validate your parking card at the Concierge or Front Desk to enjoy a 24-hour parking rate of RM5 per vehicle.

Tourism Tax

Tourism tax MYR 10.00 will be charged upon check-in (per room/per night).
Read All

General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 15:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Hatten Hotel Melaka
704
Number of floors in Hatten Hotel Melaka
22
Another facilities in Hatten Hotel Melaka
Bellhop, Concierge, Express check-out, Front desk, 24-hour Receptionist

Frequently asked question in Hatten Hotel Melaka

What are the check-in and check-out times at Hatten Hotel Melaka?
At Hatten Hotel Melaka, the standard check-in time is 3:00 PM and check-out time is 12:00 PM (noon). Early check-in or late check-out may be available upon request, subject to room availability and possible additional charges. The hotel features a 24-hour front desk, so staff are always available to assist with your arrival or departure needs at this popular 4-star hotel in Bandar Hilir, Melaka.
What room types are available at Hatten Hotel Melaka?
Hatten Hotel Melaka offers 704 well-appointed rooms across several categories to suit different travel needs. Guests can choose from the Deluxe Room and Superior Room for comfortable standard stays, the spacious Hatten Suite at 74 square metres for added luxury, or the expansive 2-Bedroom Suite at 98 square metres, which is ideal for families or groups. Each room type at Hatten Melaka is designed to ensure a relaxing and memorable stay.
Does Hatten Hotel Melaka have a swimming pool and fitness centre?
Yes, Hatten Hotel Melaka provides excellent recreational facilities for guests. The hotel features an outdoor swimming pool perfect for a refreshing dip in Melaka's warm climate, as well as a fully equipped fitness centre for those who wish to maintain their workout routine while travelling. Additionally, Hatten Melaka offers a spa where guests can enjoy relaxing treatments, making it a great choice for both leisure and wellness-focused travellers.
Is parking available at Hatten Hotel Melaka?
Yes, Hatten Hotel Melaka provides parking facilities for guests who are driving to the hotel. This is especially convenient for travellers arriving by car or those planning road trips around Melaka. Guests are advised to confirm parking availability, fees, and any reservation requirements directly with Hatten Melaka prior to arrival, as conditions may vary depending on occupancy. The hotel's central location in Bandar Hilir also provides easy access to major roads.
Does Hatten Hotel Melaka offer breakfast for guests?
Hatten Hotel Melaka has an on-site restaurant where guests can enjoy meals during their stay. Breakfast availability and inclusion may vary depending on the room package or rate plan selected at the time of booking. For the best value, look for room rates on Traveloka that include breakfast when booking your stay at Hatten Melaka. Guests are encouraged to check specific package details to confirm whether breakfast is included in their reservation.
See All

More Reviews from Other Guests in Hatten Hotel Melaka

Overall Ratings & Reviews Hatten Hotel Melaka

Traveloka (4,900)
Other sources (1,001)
8.7
Very Good
From 4,900 reviews
Provided by travelers on
Cleanliness

8.8

Room Comfort

8.9

Meal

8.7

Location

9.1

Service and Facilites

8.7

People often mention about Hatten Hotel Melaka
All
Room Space (88)
Bedroom (88)
Staff Friendliness (82)
Bathroom (81)
Surroundings (80)
Distance to City Center (75)
Ambiance (73)
Accessibility (70)
Hotel Area (70)
Variety (67)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Hatten Hotel Melaka

Number of reviews per page
20
40
Customer reviews
N***L
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Booked for junior but they upgraded me to deluxe. The room was big, clean, and cozy.
Find this review helpful?
Accommodation's Reply
25 Aug 2026
Dear Valued Guest, Thank you for your lovely feedback! We are delighted that you enjoyed the upgrade to our Deluxe room and found it spacious, clean, and cosy. We look forward to welcoming you back again soon! Marcom Dept-SL
Verified Traveler
icon-Medical
Medical
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
Close to Mahkota Medical Center, a bit closer to Jonker. Quiet and safe environment.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
18 Aug 2026
Dear Valued Customer, Greetings! Thank you for your positive review! We are delighted that you enjoyed our location near Mahkota Medical Center and the quiet and safe environment. We hope to welcome you back to Hotel Hutten Melaka soon! Marketing Department - SL
Translated by Google Icon
See original
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
The bed was very comfortable. The room and the bathroom are very clean. Staff were very friendly and helpful. It's within walking distance to M PARADE FAMILY STORE SDN BHD so you can buy your gift chocolate or snack there. Much cheaper than at the airport. Also within walking distance to many great food: ATLANTIC NYONYA @ MELAKA RAYA, Ee Ji Ban Chicken Rice Ball, Restoran Tong Sheng, Teo Chew Bak Kut Teh, etc. Will definitely come back again.
Read More
Find this review helpful?
Accommodation's Reply
03 Aug 2026
Dear Valued Guest, Thank you for the wonderful review! We are glad you enjoyed your comfortable room, our friendly team, and the great location near local food spots and shops. We look forward to welcoming you back again soon! Marcom Dept-SL
W***a
icon-Medical
Medical
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
I really enjoyed my stay at Hatten Hotel Melaka. The rooms, bathrooms, and public areas were clean, leading me to extend my stay for 2–3 additional days. The location is excellent, close to shopping centers and right near Mahkota Medical Center. However, I hope the management can take this as constructive feedback regarding our interaction with the front desk. The staff member who helped us (if I remember correctly, Ms. Zahira) did offer solutions to our questions, but her approach felt quite cold and unwelcoming. She did not smile and responded in a very sharp, brief tone, which gave the impression that she was annoyed by our questions—even though we were simply trying to understand despite the language barrier. A little more warmth and patience from front-line staff would make a huge difference in guest experience. Additionally, when I made a wrong-date booking error, the hotel was unfortunately not very accommodating in providing a simple clearance note for the agent's refund process—despite our stay involving two rooms over several days. I hope the management can look into further customer service training for the front-line team, as the hotel itself has so much potential. Thank you for the comfortable stay, and I hope to see even better service in the future!
Read More
Find this review helpful?
Accommodation's Reply
03 Aug 2026
Dear Valued Guest, Thank you for your review! We are glad you enjoyed our clean rooms and great location, and that you chose to extend your stay with us. However, we sincerely apologise for the cold demeanor you experienced at the front desk, as well as the difficulties with your booking refund clearance. We have shared your feedback with our management and front-line team for service improvements. We hope to welcome you back for a much better experience next time! Marcom Dept-SL
Profile Picture
khairul s.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
The best hotel in Malacca..if I go to Malacca again, I will choose Hatten Hotel as my place to stay.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
29 Jul 2026
Dear Valued Guests, Thank you so much for your review! We are honored that you chose our hotel as the best in Malacca. We sincerely hope to welcome you back again. Marketing and Communications Department - SL
Translated by Google Icon
See original
Verified Traveler
icon-origin-TRAVELOKA
9.7
/10
Reviewed 6 week(s) ago
The steak promotion is value for money.
Find this review helpful?
Accommodation's Reply
23 Jul 2026
Dear Valued Guest, Thank you for the wonderful feedback! We are thrilled you enjoyed our steak promotion and found it to be great value. We hope to see you again soon! Marcom Dept-SL
M***d
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Very comfortable, distance from mall and historical place is very close.
Find this review helpful?
Accommodation's Reply
13 Jul 2026
Thank you very much for your valuable feedback. We are delighted that you enjoyed your stay and were impressed with our hotel's location, adjacent to the shopping center and historical sites of Malacca. We sincerely hope for your continued support and look forward to welcoming you back in the future.
Translated by Google Icon
See original
h***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 8 week(s) ago
The staff was friendly and helpful during check-in and check-out. The service was good, the rooms were clean, and the breakfast was delicious. The breakfast for kids was also affordable. I've stayed here several times ❤️ and if I go back to Melaka, I'll definitely stay at Hatten again.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
13 Jul 2026
Dear Valued Guest, Thank you very much for your valuable feedback and for choosing to stay at our hotel. We are delighted that you were impressed with the warm service from our staff during check-in and check-out, the cleanliness of your rooms, and the delicious and reasonably priced breakfast for children. We sincerely thank you for your continued patronage and hope to welcome you back to Hatton Hotel Melaka again.
Translated by Google Icon
See original
Era N.
icon-Medical
Medical
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
The hotel staff is very friendly, the service is very good.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
13 Jul 2026
Dear Valued Guest, Thank you very much for your valuable feedback. We are delighted to hear that you were satisfied with the warm welcome and excellent service from our hotel staff. We look forward to welcoming you again in the future. We look forward to welcoming you again at the Hatton Hotel Melaka.
Translated by Google Icon
See original
Era N.
icon-Medical
Medical
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
The hotel staff was very friendly and the food was delicious. The hotel was comfortable and close to everything.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
10 Jul 2026
Dear Valued Guest, Thank you for your review! We are delighted to hear that you were satisfied with our friendly staff, delicious food, comfortable accommodation, and excellent location. We greatly appreciate your support and we hope to welcome you back to Hotel Hutten Melaka in the future! Marketing and Communications Department - SL
Translated by Google Icon
See original
O***s
icon-Medical
Medical
icon-origin-TRAVELOKA
9.4
/10
Reviewed 9 week(s) ago
The hotel is clean, the rooms are large, and you can walk everywhere you want, and it's not far from Mahkota Hospital. It's simply the best. I'll definitely stay here again, highly recommended 😍
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
08 Jul 2026
Dear Valued Guest, Thank you very much for your feedback and review. We are very pleased that you were impressed with our spacious and clean rooms, as well as our convenient location near Sanada Hospital. We hope to welcome you back again. Marketing and Communications Department - SL
Translated by Google Icon
See original
harijono k.
icon-Medical
Medical
icon-origin-TRAVELOKA
9.4
/10
Reviewed 10 week(s) ago
With a strategic location with a large and comfortable hall and quite friendly rates according to the facilities.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
29 Jun 2026
Dear valued guest, Thank you for your review! We are delighted that you enjoyed the excellent location, spacious and comfortable halls, and the reasonable price considering the facilities you received. We hope to welcome you back again on your next visit or event!
Translated by Google Icon
See original
Meiti
icon-Medical
Medical
icon-origin-TRAVELOKA
8.5
/10
Reviewed 10 week(s) ago
The hotel breakfast staff were unfriendly. When I asked for hot water, they didn't serve me, and their faces weren't welcoming either.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
29 Jun 2026
Dear valued guest, we apologize for the unfriendly attitude of our breakfast server and their inability to fulfill your request for hot water. We have informed restaurant management about this issue to improve our service in the future. Thank you for your feedback, and we hope to serve you better on your next visit.
Translated by Google Icon
See original
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
It was a fantastic moment with family. The stay was very comfortable and friendly customers were so good.
Find this review helpful?
Accommodation's Reply
29 Jun 2026
Dear Valued Guest, Thank you for the lovely review! We are thrilled that you and your family had a fantastic, comfortable stay and enjoyed the friendly atmosphere. We look forward to welcoming you back soon!
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
If you want to go to Mahkota Hospital for treatment, this is a recommended hotel. It is nearby and the hotel is quite spacious and clean.
Find this review helpful?
Accommodation's Reply
29 Jun 2026
Dear Valued Guest, Thank you for your recommendation! We are glad our spacious, clean rooms and close proximity to Mahkota Medical Centre made your stay convenient and comfortable. We look forward to hosting you again whenever you visit Melaka.
s***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
You save a few bucks on transportation as almost all prominent historical buildings are within walking distance from this hotel, and there are a few Baba Nyonya eateries nearby. For my dear Muslim travelers, please check the halal status, okay?
Find this review helpful?
Accommodation's Reply
29 Jun 2026
Dear Valued Guest, Thank you for the wonderful review! We are glad you enjoyed our walking-distance location to the historical sites. For our Muslim guests looking for local flavours, we highly recommend He'Feng Kitchen right next to us on the Ground Floor (Terminal Pahlawan), which serves fantastic halal-certified Peranakan/Nyonya food and dim sum. We hope to see you again soon!
s***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
I love this hotel. The ambiance is top-notch, the buffet spread is generous. Hardly to book during the weekend. I can easily access the shopping mall to get my things and going to historical attractions is only a walking distance.
Find this review helpful?
Accommodation's Reply
29 Jun 2026
Dear Valued Guest, Thank you so much for the lovely review! We are delighted that you enjoyed our ambience, buffet spread, and our convenient walking distance to nearby places. We look forward to welcoming you back soon!
I***n
icon-origin-TRAVELOKA
8.4
/10
Reviewed 13 week(s) ago
This hotel has become our go-to hotel whenever we visit Melaka. There's a direct bus from the airport to the Mahkota Medical Center area. It's close to the mall and dining area. Our last stay was a bit disappointing because the room wasn't cleaned even though the cleaning light was on. The room was cleaned after we called housekeeping, but the cleaning wasn't optimal, as the table was still dusty. Some areas of the room could use some renovation, as the wallpaper was starting to peel in places. Nevertheless, this hotel remains our first choice whenever we visit Melaka.
Read More
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
03 Jun 2026
Thank you for choosing our hotel every time you visit Malacca. We apologize for the cleanliness issues in your room and the wallpaper problem during your recent stay. We have informed the relevant team to resolve this immediately. We appreciate your loyalty and we hope to welcome you back again with even better service!
Translated by Google Icon
See original
Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 14 week(s) ago
The only comment is the hotel will still need to pay for the car parking for a flat rate with 24 hours validity.
Find this review helpful?
Accommodation's Reply
29 Jun 2026
Dear Valued Guest, Thank you for your feedback. Our carpark is managed by a third party. However, we managed to secure a flat rate of RM5 instead of hourly charges to keep it convenient for our guests. We appreciate your understanding and hope to see you again!
S***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 14 week(s) ago
Better location, better rooms, better service.
Find this review helpful?
Accommodation's Reply
03 Jun 2026
Thank you for the wonderful review! We are thrilled you loved our location, rooms, and service. We look forward to welcoming you back soon!
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Lobby 4 Hatten Hotel Melaka

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Traveloka Sdn Bhd (Registration No. 201501003122), Level 14 Tower 2, Menara Kembar Bank Rakyat, 33 Jalan Rakyat Brickfields, 50470 Kuala Lumpur, Malaysia
Copyright © 2026 Traveloka. All rights reserved

Overall Ratings & Reviews Hatten Hotel Melaka

Traveloka (4,900)
Other sources (1,001)
8.7
Very Good
From 4,900 reviews
Provided by travelers on
Cleanliness

8.8

Room Comfort

8.9

Meal

8.7

Location

9.1

Service and Facilites

8.7

People often mention about Hatten Hotel Melaka
All
Room Space (88)
Bedroom (88)
Staff Friendliness (82)
Bathroom (81)
Surroundings (80)
Distance to City Center (75)
Ambiance (73)
Accessibility (70)
Hotel Area (70)
Variety (67)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Hatten Hotel Melaka

Number of reviews per page
20
40
Customer reviews
N***L
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Booked for junior but they upgraded me to deluxe. The room was big, clean, and cozy.
Find this review helpful?
Accommodation's Reply
25 Aug 2026
Dear Valued Guest, Thank you for your lovely feedback! We are delighted that you enjoyed the upgrade to our Deluxe room and found it spacious, clean, and cosy. We look forward to welcoming you back again soon! Marcom Dept-SL
Verified Traveler
icon-Medical
Medical
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
Close to Mahkota Medical Center, a bit closer to Jonker. Quiet and safe environment.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
18 Aug 2026
Dear Valued Customer, Greetings! Thank you for your positive review! We are delighted that you enjoyed our location near Mahkota Medical Center and the quiet and safe environment. We hope to welcome you back to Hotel Hutten Melaka soon! Marketing Department - SL
Translated by Google Icon
See original
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
The bed was very comfortable. The room and the bathroom are very clean. Staff were very friendly and helpful. It's within walking distance to M PARADE FAMILY STORE SDN BHD so you can buy your gift chocolate or snack there. Much cheaper than at the airport. Also within walking distance to many great food: ATLANTIC NYONYA @ MELAKA RAYA, Ee Ji Ban Chicken Rice Ball, Restoran Tong Sheng, Teo Chew Bak Kut Teh, etc. Will definitely come back again.
Read More
Find this review helpful?
Accommodation's Reply
03 Aug 2026
Dear Valued Guest, Thank you for the wonderful review! We are glad you enjoyed your comfortable room, our friendly team, and the great location near local food spots and shops. We look forward to welcoming you back again soon! Marcom Dept-SL
W***a
icon-Medical
Medical
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
I really enjoyed my stay at Hatten Hotel Melaka. The rooms, bathrooms, and public areas were clean, leading me to extend my stay for 2–3 additional days. The location is excellent, close to shopping centers and right near Mahkota Medical Center. However, I hope the management can take this as constructive feedback regarding our interaction with the front desk. The staff member who helped us (if I remember correctly, Ms. Zahira) did offer solutions to our questions, but her approach felt quite cold and unwelcoming. She did not smile and responded in a very sharp, brief tone, which gave the impression that she was annoyed by our questions—even though we were simply trying to understand despite the language barrier. A little more warmth and patience from front-line staff would make a huge difference in guest experience. Additionally, when I made a wrong-date booking error, the hotel was unfortunately not very accommodating in providing a simple clearance note for the agent's refund process—despite our stay involving two rooms over several days. I hope the management can look into further customer service training for the front-line team, as the hotel itself has so much potential. Thank you for the comfortable stay, and I hope to see even better service in the future!
Read More
Find this review helpful?
Accommodation's Reply
03 Aug 2026
Dear Valued Guest, Thank you for your review! We are glad you enjoyed our clean rooms and great location, and that you chose to extend your stay with us. However, we sincerely apologise for the cold demeanor you experienced at the front desk, as well as the difficulties with your booking refund clearance. We have shared your feedback with our management and front-line team for service improvements. We hope to welcome you back for a much better experience next time! Marcom Dept-SL
Profile Picture
khairul s.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
The best hotel in Malacca..if I go to Malacca again, I will choose Hatten Hotel as my place to stay.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
29 Jul 2026
Dear Valued Guests, Thank you so much for your review! We are honored that you chose our hotel as the best in Malacca. We sincerely hope to welcome you back again. Marketing and Communications Department - SL
Translated by Google Icon
See original
Verified Traveler
icon-origin-TRAVELOKA
9.7
/10
Reviewed 6 week(s) ago
The steak promotion is value for money.
Find this review helpful?
Accommodation's Reply
23 Jul 2026
Dear Valued Guest, Thank you for the wonderful feedback! We are thrilled you enjoyed our steak promotion and found it to be great value. We hope to see you again soon! Marcom Dept-SL
M***d
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Very comfortable, distance from mall and historical place is very close.
Find this review helpful?
Accommodation's Reply
13 Jul 2026
Thank you very much for your valuable feedback. We are delighted that you enjoyed your stay and were impressed with our hotel's location, adjacent to the shopping center and historical sites of Malacca. We sincerely hope for your continued support and look forward to welcoming you back in the future.
Translated by Google Icon
See original
h***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 8 week(s) ago
The staff was friendly and helpful during check-in and check-out. The service was good, the rooms were clean, and the breakfast was delicious. The breakfast for kids was also affordable. I've stayed here several times ❤️ and if I go back to Melaka, I'll definitely stay at Hatten again.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
13 Jul 2026
Dear Valued Guest, Thank you very much for your valuable feedback and for choosing to stay at our hotel. We are delighted that you were impressed with the warm service from our staff during check-in and check-out, the cleanliness of your rooms, and the delicious and reasonably priced breakfast for children. We sincerely thank you for your continued patronage and hope to welcome you back to Hatton Hotel Melaka again.
Translated by Google Icon
See original
Era N.
icon-Medical
Medical
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
The hotel staff is very friendly, the service is very good.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
13 Jul 2026
Dear Valued Guest, Thank you very much for your valuable feedback. We are delighted to hear that you were satisfied with the warm welcome and excellent service from our hotel staff. We look forward to welcoming you again in the future. We look forward to welcoming you again at the Hatton Hotel Melaka.
Translated by Google Icon
See original
Era N.
icon-Medical
Medical
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
The hotel staff was very friendly and the food was delicious. The hotel was comfortable and close to everything.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
10 Jul 2026
Dear Valued Guest, Thank you for your review! We are delighted to hear that you were satisfied with our friendly staff, delicious food, comfortable accommodation, and excellent location. We greatly appreciate your support and we hope to welcome you back to Hotel Hutten Melaka in the future! Marketing and Communications Department - SL
Translated by Google Icon
See original
O***s
icon-Medical
Medical
icon-origin-TRAVELOKA
9.4
/10
Reviewed 9 week(s) ago
The hotel is clean, the rooms are large, and you can walk everywhere you want, and it's not far from Mahkota Hospital. It's simply the best. I'll definitely stay here again, highly recommended 😍
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
08 Jul 2026
Dear Valued Guest, Thank you very much for your feedback and review. We are very pleased that you were impressed with our spacious and clean rooms, as well as our convenient location near Sanada Hospital. We hope to welcome you back again. Marketing and Communications Department - SL
Translated by Google Icon
See original
harijono k.
icon-Medical
Medical
icon-origin-TRAVELOKA
9.4
/10
Reviewed 10 week(s) ago
With a strategic location with a large and comfortable hall and quite friendly rates according to the facilities.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
29 Jun 2026
Dear valued guest, Thank you for your review! We are delighted that you enjoyed the excellent location, spacious and comfortable halls, and the reasonable price considering the facilities you received. We hope to welcome you back again on your next visit or event!
Translated by Google Icon
See original
Meiti
icon-Medical
Medical
icon-origin-TRAVELOKA
8.5
/10
Reviewed 10 week(s) ago
The hotel breakfast staff were unfriendly. When I asked for hot water, they didn't serve me, and their faces weren't welcoming either.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
29 Jun 2026
Dear valued guest, we apologize for the unfriendly attitude of our breakfast server and their inability to fulfill your request for hot water. We have informed restaurant management about this issue to improve our service in the future. Thank you for your feedback, and we hope to serve you better on your next visit.
Translated by Google Icon
See original
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
It was a fantastic moment with family. The stay was very comfortable and friendly customers were so good.
Find this review helpful?
Accommodation's Reply
29 Jun 2026
Dear Valued Guest, Thank you for the lovely review! We are thrilled that you and your family had a fantastic, comfortable stay and enjoyed the friendly atmosphere. We look forward to welcoming you back soon!
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
If you want to go to Mahkota Hospital for treatment, this is a recommended hotel. It is nearby and the hotel is quite spacious and clean.
Find this review helpful?
Accommodation's Reply
29 Jun 2026
Dear Valued Guest, Thank you for your recommendation! We are glad our spacious, clean rooms and close proximity to Mahkota Medical Centre made your stay convenient and comfortable. We look forward to hosting you again whenever you visit Melaka.
s***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
You save a few bucks on transportation as almost all prominent historical buildings are within walking distance from this hotel, and there are a few Baba Nyonya eateries nearby. For my dear Muslim travelers, please check the halal status, okay?
Find this review helpful?
Accommodation's Reply
29 Jun 2026
Dear Valued Guest, Thank you for the wonderful review! We are glad you enjoyed our walking-distance location to the historical sites. For our Muslim guests looking for local flavours, we highly recommend He'Feng Kitchen right next to us on the Ground Floor (Terminal Pahlawan), which serves fantastic halal-certified Peranakan/Nyonya food and dim sum. We hope to see you again soon!
s***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
I love this hotel. The ambiance is top-notch, the buffet spread is generous. Hardly to book during the weekend. I can easily access the shopping mall to get my things and going to historical attractions is only a walking distance.
Find this review helpful?
Accommodation's Reply
29 Jun 2026
Dear Valued Guest, Thank you so much for the lovely review! We are delighted that you enjoyed our ambience, buffet spread, and our convenient walking distance to nearby places. We look forward to welcoming you back soon!
I***n
icon-origin-TRAVELOKA
8.4
/10
Reviewed 13 week(s) ago
This hotel has become our go-to hotel whenever we visit Melaka. There's a direct bus from the airport to the Mahkota Medical Center area. It's close to the mall and dining area. Our last stay was a bit disappointing because the room wasn't cleaned even though the cleaning light was on. The room was cleaned after we called housekeeping, but the cleaning wasn't optimal, as the table was still dusty. Some areas of the room could use some renovation, as the wallpaper was starting to peel in places. Nevertheless, this hotel remains our first choice whenever we visit Melaka.
Read More
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
03 Jun 2026
Thank you for choosing our hotel every time you visit Malacca. We apologize for the cleanliness issues in your room and the wallpaper problem during your recent stay. We have informed the relevant team to resolve this immediately. We appreciate your loyalty and we hope to welcome you back again with even better service!
Translated by Google Icon
See original
Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 14 week(s) ago
The only comment is the hotel will still need to pay for the car parking for a flat rate with 24 hours validity.
Find this review helpful?
Accommodation's Reply
29 Jun 2026
Dear Valued Guest, Thank you for your feedback. Our carpark is managed by a third party. However, we managed to secure a flat rate of RM5 instead of hourly charges to keep it convenient for our guests. We appreciate your understanding and hope to see you again!
S***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 14 week(s) ago
Better location, better rooms, better service.
Find this review helpful?
Accommodation's Reply
03 Jun 2026
Thank you for the wonderful review! We are thrilled you loved our location, rooms, and service. We look forward to welcoming you back soon!
Number of reviews per page
20
40