Thank you for your feedback. We are glad that aside from the car park validation, the rest of your stay was a pleasant one. To clarify that the car park is managed by an independent operator, where public parking is charged on an hourly basis. As a hotel guest, you are entitled to a special flat rate of RM5 per 24 hours, which is applicable upon validation at our Front Office.
We understand that the validation process may feel inconvenient, and we appreciate your feedback as it helps us review ways to improve the guest experience. We look forward to welcoming you back to Melaka again soon.