Hatten Hotel Melaka

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8.5
/10
Very Good
5,895 reviews

What Guests Say About Their Stay

Room Space (149)
Bedroom (144)
Staff Friendliness (143)
Bathroom (131)

Verified Traveler

10.0
/ 10
The bed was very comfortable. The room and the bathroom are very clean. Staff were very friendly and helpful. It's within walking distance to M PARADE FAMILY STORE SDN BHD so you can buy your gift chocolate or snack there. Much cheaper than at the airport. Also within walking distance to many great food: ATLANTIC NYONYA @ MELAKA RAYA, Ee Ji Ban Chicken Rice Ball, Restoran Tong Sheng, Teo Chew Bak Kut Teh, etc. Will definitely come back again.

khairul s.

10.0
/ 10
The best hotel in Malacca..if I go to Malacca again, I will choose Hatten Hotel as my place to stay.
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h***a

9.7
/ 10
The staff was friendly and helpful during check-in and check-out. The service was good, the rooms were clean, and the breakfast was delicious. The breakfast for kids was also affordable. I've stayed here several times ❤️ and if I go back to Melaka, I'll definitely stay at Hatten again.
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O***s

9.4
/ 10
The hotel is clean, the rooms are large, and you can walk everywhere you want, and it's not far from Mahkota Hospital. It's simply the best. I'll definitely stay here again, highly recommended 😍
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Verified Traveler

10.0
/ 10
It was a fantastic moment with family. The stay was very comfortable and friendly customers were so good.
In the Area
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Hatten Square, Jalan Merdeka, Bandar Hilir, Melaka City Center, Malacca City, Malacca, Malaysia, 75000

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Staying at Hatten Hotel Melaka is a good choice when you are visiting Bandar Hilir. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Hatten Hotel Melaka

Hatten Square, Jalan Merdeka, Bandar Hilir, Melaka City Center, Malacca City, Malacca, Malaysia, 75000
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Location


Staying at Hatten Hotel Melaka is a good choice when you are visiting Bandar Hilir.

About Hatten Hotel Melaka

Whether you are planning an event or other special occasions, Hatten Hotel Melaka is a great choice for you with a large and well-equipped function room to suit your requirements.

This hotel is the perfect choice for couples seeking a romantic getaway or a honeymoon retreat. Enjoy the most memorable nights with your loved one by staying at Hatten Hotel Melaka.

Hatten Hotel Melaka is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.

Are you a shopaholic? Staying at Hatten Hotel Melaka will surely spoil you for numerous shopping centers nearby.

From business event to corporate gathering, Hatten Hotel Melaka provides complete services and facilities that you and your colleagues need.

Have fun with various entertaining facilities for you and the whole family at Hatten Hotel Melaka, a wonderful accommodation for your family holiday.

If you plan to have a long-term stay, staying at Hatten Hotel Melaka is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.

While traveling with friends can be a lot of fun, traveling solo has its own perks. As for the accommodation, Hatten Hotel Melaka is suitable for you who value privacy during your stay.

The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Hatten Hotel Melaka exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Hatten Hotel Melaka is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at Hatten Hotel Melaka.

All facilities in Hatten Hotel Melaka

Bar, Cafe and Lounge Hatten Hotel Melaka
Bar, Cafe and Lounge
Swimming Pool Hatten Hotel Melaka
Swimming Pool
Fitness Center Hatten Hotel Melaka
Fitness Center
Functional Hall Hatten Hotel Melaka
Functional Hall
Lobby Hatten Hotel Melaka
Lobby

Hotel Services

  • Bellhop
  • Concierge
  • Express check-out
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Limited hours room service
  • Luggage storage
  • Medical service
  • Multilingual staff
  • Porter
  • Wedding service

Food and Drinks

  • Restaurant with AC
  • A la carte dinner
  • A la carte lunch
  • Bar
  • Breakfast
  • Buffet breakfast
  • Buffet dinner
  • Buffet lunch
  • Cafe
  • Poolside bar

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

General

  • AC
  • Ballroom
  • Banquet
  • Connecting rooms
  • Family room
  • Non-smoking room
  • Swimming pool
  • Smoke-free

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Gift shop
  • Grocery
  • Hair salon
  • Laundry
  • Shops
  • Supermarket

Things to Do

  • Fitness center
  • Massage
  • Outdoor pool
  • Pool sun loungers
  • Sauna
  • Spa
  • Steam room

In-room Facilities

  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Refrigerator
  • Shower
  • TV

Business Facilities

  • Business center
  • Business facilities
  • Conference room
  • Meeting facilities
  • Projector

Accessibilty

  • Accessible parking
  • Accessible path of travel
  • Disabled access friendly
  • Wheelchair accessible

Transportation

  • Valet parking
  • Valet parking (surcharge)

Connectivity

  • Free WiFi

Sports and Recreations

  • Fitness center

Accommodation Policy & General Information in Hatten Hotel Melaka

Important Note

As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.

Effective from 1st January 2025, the Melaka State Government imposed a mandatory MYR 5.00 Heritage Tax Fee per occupied room per night for all hotel accommodation. This fee may change without prior notice. This fee will be collected by hotel upon guest arrival.

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

Please note that all bookings are subject to an additional Heritage Charge of MYR 2, per room, per day. All additional charges are to be paid directly at the hotel.

The hotel has gone digital for payment transactions. Digital payment transactions comprise all electronic transactions including, card payments, transfers, mobile payments (TNG, Boost, QR Pay & Grab Pay) and online payment services.

Re-Imposition of Tourism Tax by Registered Operator of Accommodation Premise Will Be Effective from 1st January 2023. Kindly be informed that the exemption of tourism tax on foreign tourist staying at a registered accommodation premise will end on 31st December 2022. Accordingly, the imposition of tourism tax on foreign tourist staying at a registered premise will be re-imposed effective from 1st January 2023.

CAR PARK VALIDATION FOR ROOM GUESTS Before exiting, validate your parking card at the Concierge or Front Desk to enjoy a 24-hour parking rate of RM5 per vehicle.

General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 15:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Hatten Hotel Melaka
704
Number of floors in Hatten Hotel Melaka
22
Another facilities in Hatten Hotel Melaka
Bellhop, Concierge, Express check-out, Front desk, 24-hour Receptionist

Frequently asked question in Hatten Hotel Melaka

What are available facilities at Hatten Hotel Melaka?
There are top facilites at Hatten Hotel Melaka such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Hatten Hotel Melaka?
The standard check-in time at Hatten Hotel Melaka is starting from From 15:00 while the latest check-out time is at Before 12:00
Does Hatten Hotel Melaka provide breakfast?
Yes, Hatten Hotel Melaka provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Hatten Hotel Melaka?
Hatten Hotel Melaka is a 5.0-star hotel.
How many floors does Hatten Hotel Melaka have?
Hatten Hotel Melaka has 22 floors.
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More Reviews from Other Guests in Hatten Hotel Melaka

Overall Ratings & Reviews Hatten Hotel Melaka

Traveloka (4,891)
Other sources (1,004)
8.7
Very Good
From 4,891 reviews
Provided by travelers on
Cleanliness

8.8

Room Comfort

8.9

Meal

8.7

Location

9.1

Service and Facilites

8.7

People often mention about Hatten Hotel Melaka
All
Bedroom (87)
Room Space (86)
Staff Friendliness (81)
Bathroom (80)
Surroundings (79)
Distance to City Center (74)
Ambiance (72)
Accessibility (69)
Hotel Area (69)
Variety (67)
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Traveler Reviews Hatten Hotel Melaka

Number of reviews per page
20
40
Customer reviews
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 day(s) ago
The bed was very comfortable. The room and the bathroom are very clean. Staff were very friendly and helpful. It's within walking distance to M PARADE FAMILY STORE SDN BHD so you can buy your gift chocolate or snack there. Much cheaper than at the airport. Also within walking distance to many great food: ATLANTIC NYONYA @ MELAKA RAYA, Ee Ji Ban Chicken Rice Ball, Restoran Tong Sheng, Teo Chew Bak Kut Teh, etc. Will definitely come back again.
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Accommodation's Reply
03 Aug 2026
Dear Valued Guest, Thank you for the wonderful review! We are glad you enjoyed your comfortable room, our friendly team, and the great location near local food spots and shops. We look forward to welcoming you back again soon! Marcom Dept-SL
W***a
icon-Medical
Medical
icon-origin-TRAVELOKA
8.5
/10
Reviewed 1 week(s) ago
I really enjoyed my stay at Hatten Hotel Melaka. The rooms, bathrooms, and public areas were clean, leading me to extend my stay for 2–3 additional days. The location is excellent, close to shopping centers and right near Mahkota Medical Center. However, I hope the management can take this as constructive feedback regarding our interaction with the front desk. The staff member who helped us (if I remember correctly, Ms. Zahira) did offer solutions to our questions, but her approach felt quite cold and unwelcoming. She did not smile and responded in a very sharp, brief tone, which gave the impression that she was annoyed by our questions—even though we were simply trying to understand despite the language barrier. A little more warmth and patience from front-line staff would make a huge difference in guest experience. Additionally, when I made a wrong-date booking error, the hotel was unfortunately not very accommodating in providing a simple clearance note for the agent's refund process—despite our stay involving two rooms over several days. I hope the management can look into further customer service training for the front-line team, as the hotel itself has so much potential. Thank you for the comfortable stay, and I hope to see even better service in the future!
Read More
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Accommodation's Reply
03 Aug 2026
Dear Valued Guest, Thank you for your review! We are glad you enjoyed our clean rooms and great location, and that you chose to extend your stay with us. However, we sincerely apologise for the cold demeanor you experienced at the front desk, as well as the difficulties with your booking refund clearance. We have shared your feedback with our management and front-line team for service improvements. We hope to welcome you back for a much better experience next time! Marcom Dept-SL
Profile Picture
khairul s.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
The best hotel in Malacca..if I go to Malacca again, I will choose Hatten Hotel as my place to stay.
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Accommodation's Reply
29 Jul 2026
Dear Valued Guests, Thank you so much for your review! We are honored that you chose our hotel as the best in Malacca. We sincerely hope to welcome you back again. Marketing and Communications Department - SL
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Verified Traveler
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
The steak promotion is value for money.
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Accommodation's Reply
23 Jul 2026
Dear Valued Guest, Thank you for the wonderful feedback! We are thrilled you enjoyed our steak promotion and found it to be great value. We hope to see you again soon! Marcom Dept-SL
M***d
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Very comfortable, distance from mall and historical place is very close.
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Accommodation's Reply
13 Jul 2026
Thank you very much for your valuable feedback. We are delighted that you enjoyed your stay and were impressed with our hotel's location, adjacent to the shopping center and historical sites of Malacca. We sincerely hope for your continued support and look forward to welcoming you back in the future.
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h***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
The staff was friendly and helpful during check-in and check-out. The service was good, the rooms were clean, and the breakfast was delicious. The breakfast for kids was also affordable. I've stayed here several times ❤️ and if I go back to Melaka, I'll definitely stay at Hatten again.
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1 people find it helpful
Accommodation's Reply
13 Jul 2026
Dear Valued Guest, Thank you very much for your valuable feedback and for choosing to stay at our hotel. We are delighted that you were impressed with the warm service from our staff during check-in and check-out, the cleanliness of your rooms, and the delicious and reasonably priced breakfast for children. We sincerely thank you for your continued patronage and hope to welcome you back to Hatton Hotel Melaka again.
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Era N.
icon-Medical
Medical
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
The hotel staff is very friendly, the service is very good.
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Accommodation's Reply
13 Jul 2026
Dear Valued Guest, Thank you very much for your valuable feedback. We are delighted to hear that you were satisfied with the warm welcome and excellent service from our hotel staff. We look forward to welcoming you again in the future. We look forward to welcoming you again at the Hatton Hotel Melaka.
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Era N.
icon-Medical
Medical
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
The hotel staff was very friendly and the food was delicious. The hotel was comfortable and close to everything.
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Accommodation's Reply
10 Jul 2026
Dear Valued Guest, Thank you for your review! We are delighted to hear that you were satisfied with our friendly staff, delicious food, comfortable accommodation, and excellent location. We greatly appreciate your support and we hope to welcome you back to Hotel Hutten Melaka in the future! Marketing and Communications Department - SL
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O***s
icon-Medical
Medical
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
The hotel is clean, the rooms are large, and you can walk everywhere you want, and it's not far from Mahkota Hospital. It's simply the best. I'll definitely stay here again, highly recommended 😍
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Accommodation's Reply
08 Jul 2026
Dear Valued Guest, Thank you very much for your feedback and review. We are very pleased that you were impressed with our spacious and clean rooms, as well as our convenient location near Sanada Hospital. We hope to welcome you back again. Marketing and Communications Department - SL
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harijono k.
icon-Medical
Medical
icon-origin-TRAVELOKA
9.4
/10
Reviewed 6 week(s) ago
With a strategic location with a large and comfortable hall and quite friendly rates according to the facilities.
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Accommodation's Reply
29 Jun 2026
Dear valued guest, Thank you for your review! We are delighted that you enjoyed the excellent location, spacious and comfortable halls, and the reasonable price considering the facilities you received. We hope to welcome you back again on your next visit or event!
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Meiti
icon-Medical
Medical
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
The hotel breakfast staff were unfriendly. When I asked for hot water, they didn't serve me, and their faces weren't welcoming either.
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Accommodation's Reply
29 Jun 2026
Dear valued guest, we apologize for the unfriendly attitude of our breakfast server and their inability to fulfill your request for hot water. We have informed restaurant management about this issue to improve our service in the future. Thank you for your feedback, and we hope to serve you better on your next visit.
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
It was a fantastic moment with family. The stay was very comfortable and friendly customers were so good.
Find this review helpful?
Accommodation's Reply
29 Jun 2026
Dear Valued Guest, Thank you for the lovely review! We are thrilled that you and your family had a fantastic, comfortable stay and enjoyed the friendly atmosphere. We look forward to welcoming you back soon!
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
If you want to go to Mahkota Hospital for treatment, this is a recommended hotel. It is nearby and the hotel is quite spacious and clean.
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Accommodation's Reply
29 Jun 2026
Dear Valued Guest, Thank you for your recommendation! We are glad our spacious, clean rooms and close proximity to Mahkota Medical Centre made your stay convenient and comfortable. We look forward to hosting you again whenever you visit Melaka.
s***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
You save a few bucks on transportation as almost all prominent historical buildings are within walking distance from this hotel, and there are a few Baba Nyonya eateries nearby. For my dear Muslim travelers, please check the halal status, okay?
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Accommodation's Reply
29 Jun 2026
Dear Valued Guest, Thank you for the wonderful review! We are glad you enjoyed our walking-distance location to the historical sites. For our Muslim guests looking for local flavours, we highly recommend He'Feng Kitchen right next to us on the Ground Floor (Terminal Pahlawan), which serves fantastic halal-certified Peranakan/Nyonya food and dim sum. We hope to see you again soon!
s***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
I love this hotel. The ambiance is top-notch, the buffet spread is generous. Hardly to book during the weekend. I can easily access the shopping mall to get my things and going to historical attractions is only a walking distance.
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Accommodation's Reply
29 Jun 2026
Dear Valued Guest, Thank you so much for the lovely review! We are delighted that you enjoyed our ambience, buffet spread, and our convenient walking distance to nearby places. We look forward to welcoming you back soon!
I***n
icon-origin-TRAVELOKA
8.4
/10
Reviewed 10 week(s) ago
This hotel has become our go-to hotel whenever we visit Melaka. There's a direct bus from the airport to the Mahkota Medical Center area. It's close to the mall and dining area. Our last stay was a bit disappointing because the room wasn't cleaned even though the cleaning light was on. The room was cleaned after we called housekeeping, but the cleaning wasn't optimal, as the table was still dusty. Some areas of the room could use some renovation, as the wallpaper was starting to peel in places. Nevertheless, this hotel remains our first choice whenever we visit Melaka.
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Accommodation's Reply
03 Jun 2026
Thank you for choosing our hotel every time you visit Malacca. We apologize for the cleanliness issues in your room and the wallpaper problem during your recent stay. We have informed the relevant team to resolve this immediately. We appreciate your loyalty and we hope to welcome you back again with even better service!
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Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 10 week(s) ago
The only comment is the hotel will still need to pay for the car parking for a flat rate with 24 hours validity.
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Accommodation's Reply
29 Jun 2026
Dear Valued Guest, Thank you for your feedback. Our carpark is managed by a third party. However, we managed to secure a flat rate of RM5 instead of hourly charges to keep it convenient for our guests. We appreciate your understanding and hope to see you again!
S***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 10 week(s) ago
Better location, better rooms, better service.
Find this review helpful?
Accommodation's Reply
03 Jun 2026
Thank you for the wonderful review! We are thrilled you loved our location, rooms, and service. We look forward to welcoming you back soon!
Chor P. T.
icon-origin-TRAVELOKA
8.8
/10
Reviewed 10 week(s) ago
Had to call the front office to get the room cleaned up 😕
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Accommodation's Reply
29 Jun 2026
Dear Valued Guest, Thank you for your feedback. We sincerely apologise that you had to call our Front Office to get your room cleaned. This is not the standard we aim for, and we have briefed our housekeeping team to ensure smoother service moving forward. We hope to welcome you back for a better experience next time.
Jenny A.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 12 week(s) ago
The location is very good, and the room is clean. I have been staying at this hotel more than 5 times.
1 people find it helpful
Accommodation's Reply
18 May 2026
Dear Valued Guest, Thank you for your wonderful loyalty! We are delighted to hear that you enjoyed our location and clean rooms. We look forward to welcoming you back for your next stay! Marcom Dept-SL
Number of reviews per page
20
40

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Lobby 4 Hatten Hotel Melaka

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Hatten Hotel Melaka

Traveloka (4,891)
Other sources (1,004)
8.7
Very Good
From 4,891 reviews
Provided by travelers on
Cleanliness

8.8

Room Comfort

8.9

Meal

8.7

Location

9.1

Service and Facilites

8.7

People often mention about Hatten Hotel Melaka
All
Bedroom (87)
Room Space (86)
Staff Friendliness (81)
Bathroom (80)
Surroundings (79)
Distance to City Center (74)
Ambiance (72)
Accessibility (69)
Hotel Area (69)
Variety (67)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Hatten Hotel Melaka

Number of reviews per page
20
40
Customer reviews
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 day(s) ago
The bed was very comfortable. The room and the bathroom are very clean. Staff were very friendly and helpful. It's within walking distance to M PARADE FAMILY STORE SDN BHD so you can buy your gift chocolate or snack there. Much cheaper than at the airport. Also within walking distance to many great food: ATLANTIC NYONYA @ MELAKA RAYA, Ee Ji Ban Chicken Rice Ball, Restoran Tong Sheng, Teo Chew Bak Kut Teh, etc. Will definitely come back again.
Read More
Find this review helpful?
Accommodation's Reply
03 Aug 2026
Dear Valued Guest, Thank you for the wonderful review! We are glad you enjoyed your comfortable room, our friendly team, and the great location near local food spots and shops. We look forward to welcoming you back again soon! Marcom Dept-SL
W***a
icon-Medical
Medical
icon-origin-TRAVELOKA
8.5
/10
Reviewed 1 week(s) ago
I really enjoyed my stay at Hatten Hotel Melaka. The rooms, bathrooms, and public areas were clean, leading me to extend my stay for 2–3 additional days. The location is excellent, close to shopping centers and right near Mahkota Medical Center. However, I hope the management can take this as constructive feedback regarding our interaction with the front desk. The staff member who helped us (if I remember correctly, Ms. Zahira) did offer solutions to our questions, but her approach felt quite cold and unwelcoming. She did not smile and responded in a very sharp, brief tone, which gave the impression that she was annoyed by our questions—even though we were simply trying to understand despite the language barrier. A little more warmth and patience from front-line staff would make a huge difference in guest experience. Additionally, when I made a wrong-date booking error, the hotel was unfortunately not very accommodating in providing a simple clearance note for the agent's refund process—despite our stay involving two rooms over several days. I hope the management can look into further customer service training for the front-line team, as the hotel itself has so much potential. Thank you for the comfortable stay, and I hope to see even better service in the future!
Read More
Find this review helpful?
Accommodation's Reply
03 Aug 2026
Dear Valued Guest, Thank you for your review! We are glad you enjoyed our clean rooms and great location, and that you chose to extend your stay with us. However, we sincerely apologise for the cold demeanor you experienced at the front desk, as well as the difficulties with your booking refund clearance. We have shared your feedback with our management and front-line team for service improvements. We hope to welcome you back for a much better experience next time! Marcom Dept-SL
Profile Picture
khairul s.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
The best hotel in Malacca..if I go to Malacca again, I will choose Hatten Hotel as my place to stay.
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Find this review helpful?
Accommodation's Reply
29 Jul 2026
Dear Valued Guests, Thank you so much for your review! We are honored that you chose our hotel as the best in Malacca. We sincerely hope to welcome you back again. Marketing and Communications Department - SL
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Verified Traveler
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
The steak promotion is value for money.
Find this review helpful?
Accommodation's Reply
23 Jul 2026
Dear Valued Guest, Thank you for the wonderful feedback! We are thrilled you enjoyed our steak promotion and found it to be great value. We hope to see you again soon! Marcom Dept-SL
M***d
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Very comfortable, distance from mall and historical place is very close.
Find this review helpful?
Accommodation's Reply
13 Jul 2026
Thank you very much for your valuable feedback. We are delighted that you enjoyed your stay and were impressed with our hotel's location, adjacent to the shopping center and historical sites of Malacca. We sincerely hope for your continued support and look forward to welcoming you back in the future.
Translated by Google Icon
See original
h***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
The staff was friendly and helpful during check-in and check-out. The service was good, the rooms were clean, and the breakfast was delicious. The breakfast for kids was also affordable. I've stayed here several times ❤️ and if I go back to Melaka, I'll definitely stay at Hatten again.
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1 people find it helpful
Accommodation's Reply
13 Jul 2026
Dear Valued Guest, Thank you very much for your valuable feedback and for choosing to stay at our hotel. We are delighted that you were impressed with the warm service from our staff during check-in and check-out, the cleanliness of your rooms, and the delicious and reasonably priced breakfast for children. We sincerely thank you for your continued patronage and hope to welcome you back to Hatton Hotel Melaka again.
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Era N.
icon-Medical
Medical
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
The hotel staff is very friendly, the service is very good.
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Accommodation's Reply
13 Jul 2026
Dear Valued Guest, Thank you very much for your valuable feedback. We are delighted to hear that you were satisfied with the warm welcome and excellent service from our hotel staff. We look forward to welcoming you again in the future. We look forward to welcoming you again at the Hatton Hotel Melaka.
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Era N.
icon-Medical
Medical
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
The hotel staff was very friendly and the food was delicious. The hotel was comfortable and close to everything.
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Accommodation's Reply
10 Jul 2026
Dear Valued Guest, Thank you for your review! We are delighted to hear that you were satisfied with our friendly staff, delicious food, comfortable accommodation, and excellent location. We greatly appreciate your support and we hope to welcome you back to Hotel Hutten Melaka in the future! Marketing and Communications Department - SL
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O***s
icon-Medical
Medical
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
The hotel is clean, the rooms are large, and you can walk everywhere you want, and it's not far from Mahkota Hospital. It's simply the best. I'll definitely stay here again, highly recommended 😍
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Accommodation's Reply
08 Jul 2026
Dear Valued Guest, Thank you very much for your feedback and review. We are very pleased that you were impressed with our spacious and clean rooms, as well as our convenient location near Sanada Hospital. We hope to welcome you back again. Marketing and Communications Department - SL
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harijono k.
icon-Medical
Medical
icon-origin-TRAVELOKA
9.4
/10
Reviewed 6 week(s) ago
With a strategic location with a large and comfortable hall and quite friendly rates according to the facilities.
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Accommodation's Reply
29 Jun 2026
Dear valued guest, Thank you for your review! We are delighted that you enjoyed the excellent location, spacious and comfortable halls, and the reasonable price considering the facilities you received. We hope to welcome you back again on your next visit or event!
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Meiti
icon-Medical
Medical
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
The hotel breakfast staff were unfriendly. When I asked for hot water, they didn't serve me, and their faces weren't welcoming either.
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Accommodation's Reply
29 Jun 2026
Dear valued guest, we apologize for the unfriendly attitude of our breakfast server and their inability to fulfill your request for hot water. We have informed restaurant management about this issue to improve our service in the future. Thank you for your feedback, and we hope to serve you better on your next visit.
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
It was a fantastic moment with family. The stay was very comfortable and friendly customers were so good.
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Accommodation's Reply
29 Jun 2026
Dear Valued Guest, Thank you for the lovely review! We are thrilled that you and your family had a fantastic, comfortable stay and enjoyed the friendly atmosphere. We look forward to welcoming you back soon!
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
If you want to go to Mahkota Hospital for treatment, this is a recommended hotel. It is nearby and the hotel is quite spacious and clean.
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Accommodation's Reply
29 Jun 2026
Dear Valued Guest, Thank you for your recommendation! We are glad our spacious, clean rooms and close proximity to Mahkota Medical Centre made your stay convenient and comfortable. We look forward to hosting you again whenever you visit Melaka.
s***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
You save a few bucks on transportation as almost all prominent historical buildings are within walking distance from this hotel, and there are a few Baba Nyonya eateries nearby. For my dear Muslim travelers, please check the halal status, okay?
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Accommodation's Reply
29 Jun 2026
Dear Valued Guest, Thank you for the wonderful review! We are glad you enjoyed our walking-distance location to the historical sites. For our Muslim guests looking for local flavours, we highly recommend He'Feng Kitchen right next to us on the Ground Floor (Terminal Pahlawan), which serves fantastic halal-certified Peranakan/Nyonya food and dim sum. We hope to see you again soon!
s***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
I love this hotel. The ambiance is top-notch, the buffet spread is generous. Hardly to book during the weekend. I can easily access the shopping mall to get my things and going to historical attractions is only a walking distance.
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Accommodation's Reply
29 Jun 2026
Dear Valued Guest, Thank you so much for the lovely review! We are delighted that you enjoyed our ambience, buffet spread, and our convenient walking distance to nearby places. We look forward to welcoming you back soon!
I***n
icon-origin-TRAVELOKA
8.4
/10
Reviewed 10 week(s) ago
This hotel has become our go-to hotel whenever we visit Melaka. There's a direct bus from the airport to the Mahkota Medical Center area. It's close to the mall and dining area. Our last stay was a bit disappointing because the room wasn't cleaned even though the cleaning light was on. The room was cleaned after we called housekeeping, but the cleaning wasn't optimal, as the table was still dusty. Some areas of the room could use some renovation, as the wallpaper was starting to peel in places. Nevertheless, this hotel remains our first choice whenever we visit Melaka.
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Accommodation's Reply
03 Jun 2026
Thank you for choosing our hotel every time you visit Malacca. We apologize for the cleanliness issues in your room and the wallpaper problem during your recent stay. We have informed the relevant team to resolve this immediately. We appreciate your loyalty and we hope to welcome you back again with even better service!
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Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 10 week(s) ago
The only comment is the hotel will still need to pay for the car parking for a flat rate with 24 hours validity.
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Accommodation's Reply
29 Jun 2026
Dear Valued Guest, Thank you for your feedback. Our carpark is managed by a third party. However, we managed to secure a flat rate of RM5 instead of hourly charges to keep it convenient for our guests. We appreciate your understanding and hope to see you again!
S***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 10 week(s) ago
Better location, better rooms, better service.
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Accommodation's Reply
03 Jun 2026
Thank you for the wonderful review! We are thrilled you loved our location, rooms, and service. We look forward to welcoming you back soon!
Chor P. T.
icon-origin-TRAVELOKA
8.8
/10
Reviewed 10 week(s) ago
Had to call the front office to get the room cleaned up 😕
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Accommodation's Reply
29 Jun 2026
Dear Valued Guest, Thank you for your feedback. We sincerely apologise that you had to call our Front Office to get your room cleaned. This is not the standard we aim for, and we have briefed our housekeeping team to ensure smoother service moving forward. We hope to welcome you back for a better experience next time.
Jenny A.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 12 week(s) ago
The location is very good, and the room is clean. I have been staying at this hotel more than 5 times.
1 people find it helpful
Accommodation's Reply
18 May 2026
Dear Valued Guest, Thank you for your wonderful loyalty! We are delighted to hear that you enjoyed our location and clean rooms. We look forward to welcoming you back for your next stay! Marcom Dept-SL
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