Berjaya Penang Hotel

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8.3
/10
Very Good
5,460 reviews

What Guests Say About Their Stay

zaza b.

9.7
/ 10
Our stay at Berjaya Penang Hotel was truly enjoyable. The hotel location is very strategic, with plenty of restaurants nearby, and it is conveniently situated right in the heart of the city. We were very satisfied with the Family Room. It was spacious, comfortable, and perfect for our family of 4. The bed linens and duvet were clean, the beds were large and comfortable, the room had a beautiful view, and the bathroom was also very clean. The customer service was excellent. All the staff were incredibly friendly and went above and beyond to fulfill all of my requests. Thank you Berjaya Penang Hotel for making our stay such a pleasant experience. Special thanks to all the wonderful staff!

I***L

8.5
/ 10
Nice hotel, for those who want to get treatment at Adventis Hospital Penang... this hotel is recommended and the location is right in front of Adventis Hospital
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Shirley S.

10.0
/ 10
Great view from any corner room, whether left or right. The staff from top to bottom are very friendly and kind. Although the breakfast is vegetarian, it is very delicious and varied. Strategic location, to Adventist Hospital is very close, just across the street. To the famous Welling drug store is also very close, a 5-minute walk. There is also a Catholic church before the Welling store. And if you want to eat Ay Hai Nam, the famous Sim Nan Huat is also close, a 5-minute walk. Overall, highly recommended. If you want KFC, there is also a mini mart next to the hotel.
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Shirley S.

10.0
/ 10
The staff, from the top to the bellboys, are very friendly and kind. Although the food at the hotel is vegetarian, it is delicious and very varied. Near the Welling Store and there is a Catholic church before Welling Store (where to buy medicine). It is a 10-15 minute walk to Gurney Paragon and to Gurney Plaza it can be 25 minutes by Grab for only RM 5. To Adventist Hospital, just cross the road in less than 5 minutes. Overall, it is highly recommended. If you want to eat Hainanese Chicken Sim Nam Huat, it is only a 5 minute walk.
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hernanto l.

10.0
/ 10
Great hotel with the best suitable location, particularly for Adventist visitors. Pleasant stay and friendly and useful staff. Highly recommended.
In the Area
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One-stop Midlands, Burmah Road, Georgetown, Gurney Drive, Penang, Malaysia, 10350

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Highlights at This Property
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As a Preferred Partner Plus, this hotel has an outstanding performance that is regularly verified by Traveloka.
Great value in its class
High-quality service
Berjaya Penang Hotel which is formerly known as Georgetown City Hotel is the best accommodation to stay in George Town, Penang. All of the rooms in this hotel are well equipped with amazing amenities. Besides that, they have provides the best facilities and services for their guests. The guests can also have breakfast, lunch and dinner meal in a restaurant in Berjaya Penang Hotel. This hotel is strategically located near a few attraction places in George Town. It is convenient for the tourists to visit museums, malls, and other places in the city.
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What's around Berjaya Penang Hotel

One-stop Midlands, Burmah Road, Georgetown, Gurney Drive, Penang, Malaysia, 10350
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Lobby Berjaya Penang Hotel
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Overview of Berjaya Penang Hotel

Berjaya Penang Hotel is a well-established 3-star property situated in the heart of George Town, Penang, offering a comfortable and convenient base for both leisure travellers and business guests exploring the Pearl of the Orient. With 365 well-appointed rooms spread across its modern tower, the hotel provides a solid combination of comfort, practical amenities, and genuine value that has made it a trusted choice among visitors to Penang Island for years. Whether you are in town for a weekend getaway, a business conference, or an extended culinary adventure through one of Southeast Asia's most celebrated food destinations, Berjaya Penang Hotel delivers a dependable and welcoming stay.

What sets Berjaya Penang Hotel apart from other properties in its category is the breadth of facilities it offers at a 3-star price point. Guests enjoy access to an outdoor swimming pool, a fully equipped fitness centre, on-site dining, complimentary WiFi throughout the property, and free parking — amenities that are often reserved for higher-tier hotels. The property also houses an impressive array of meeting and event spaces, including the expansive pillarless Dewan Berjaya Ballroom, which can accommodate up to 900 guests, making it a popular venue for weddings, corporate events, and large gatherings in Penang.

From the moment you arrive, the 24-hour front desk team is on hand to assist with everything from currency exchange and luggage storage to concierge recommendations for the best hawker stalls and heritage trails nearby. The hotel's warm hospitality and strategic location within George Town mean that Penang's most iconic attractions, from the UNESCO World Heritage Zone to the famous Gurney Drive seafront promenade, are all easily accessible. Berjaya Penang Hotel strikes an excellent balance between affordability and quality, making it an ideal choice for travellers who want to spend more on experiences and less on accommodation without sacrificing comfort.

Room Types at Berjaya Penang Hotel

Berjaya Penang Hotel offers three main room categories, each thoughtfully designed to cater to different travel needs and budgets. All rooms feature modern air conditioning, complimentary in-room WiFi, an LED television with satellite channels, an IDD telephone, and a private bathroom stocked with complimentary toiletries. The hotel's rooms are clean, well-maintained, and furnished in a contemporary style that keeps the focus on practical comfort and restful sleep.

Superior Room

The Superior Room at Berjaya Penang Hotel measures approximately 27 square metres and is designed with both business and leisure travellers in mind. The room accommodates up to 2 guests and offers a choice of either one double bed or two single beds, making it suitable for couples as well as friends or colleagues travelling together. Each Superior Room is fitted with air conditioning, complimentary WiFi, an LED television with satellite channels, an IDD telephone, a personal safe deposit box, and a dedicated work desk that provides a comfortable space for those who need to attend to business matters during their stay.

The private bathroom in the Superior Room comes equipped with a bathtub, hot and cold shower facilities, a hair dryer, and complimentary toiletries. This is a notable perk, as many 3-star hotels in Penang only offer shower-only bathrooms at this room tier. The Superior Room represents the hotel's most popular category, offering a generous amount of space and a well-rounded set of amenities that punch above their weight for the price. It is an excellent choice for travellers who want comfort and convenience without the premium of a suite.

Deluxe Room

The Deluxe Room offers a step up from the Superior category, providing guests with enhanced furnishings and additional in-room comforts for a more refined stay. These rooms are designed with a more contemporary aesthetic and are positioned on higher floors, affording guests pleasant views of the surrounding cityscape and greenery of Penang. The Deluxe Room accommodates up to 2 guests and features a choice of one double bed or two single beds, along with all the standard amenities found in the Superior Room.

What distinguishes the Deluxe Room is the inclusion of a minibar, coffee and tea making facilities, and upgraded bathroom amenities, creating a more indulgent in-room experience. The seating area is more generously proportioned, offering a comfortable spot to unwind after a day of exploring George Town's heritage streets or sampling Penang's legendary street food. The Deluxe Room is ideal for guests who appreciate a touch of extra space and refinement, making it particularly well-suited for couples on a romantic getaway or business travellers who prefer a more comfortable working environment in their room.

Suite

For guests seeking the ultimate in space and comfort at Berjaya Penang Hotel, the Suite delivers a truly expansive living experience. Measuring approximately 54 square metres, the Suite features a separate living room and bedroom, providing genuine privacy and room to stretch out — a considerable upgrade from standard hotel rooms. The bedroom is furnished with a plush double bed, while the living area includes comfortable seating, a work desk, and an LED television, making it feel more like a private apartment than a hotel room.

Suite guests enjoy premium amenities including a minibar, coffee and tea making facilities, a spacious bathroom with a full-sized bathtub, and a hair dryer. The expansive windows frame sweeping views of George Town's cityscape and, depending on your floor, glimpses of the Penang Strait beyond. With its generous proportions and thoughtful layout, the Suite at Berjaya Penang Hotel is perfect for extended stays, families who need the extra room, or anyone who simply wants to enjoy a more luxurious Penang experience. The separate living space also makes it an excellent choice for business travellers who wish to host small meetings or entertain guests without compromising their private sleeping quarters.

Facilities and Amenities

Berjaya Penang Hotel offers a comprehensive range of facilities that exceed expectations for a 3-star property, ensuring guests have everything they need for a comfortable and enjoyable stay in Penang.

The hotel's outdoor swimming pool is a highlight, providing a refreshing retreat from the tropical heat. Surrounded by sun loungers and lush greenery, the pool area is a popular spot for guests to relax and unwind after a day of sightseeing or business meetings. The pool is open to all hotel guests and offers a pleasant environment for both a quick dip and a leisurely afternoon of poolside relaxation.

Fitness enthusiasts will appreciate the hotel's well-equipped gymnasium, which features a range of cardio and strength-training equipment. Whether you prefer to maintain your regular workout routine while travelling or simply want to start your morning with some exercise before heading out to explore Penang, the fitness centre provides everything you need. The gym is accessible to all in-house guests at no additional charge.

Complimentary WiFi is available throughout the entire property, from the guest rooms to the lobby and public areas, ensuring that you can stay connected whether you are working remotely, planning your next day's itinerary, or sharing your Penang adventures on social media. The connection is reliable and suitable for video calls, making it a practical perk for business travellers.

Free on-site parking is another significant advantage, particularly for guests who have driven to Penang or are renting a car to explore the island. The hotel provides a parking garage with accessible parking spaces, and reservations are not required — simply drive in and park at your convenience. This is an especially valuable amenity given that parking in busy George Town can otherwise be both scarce and costly.

For corporate travellers and event planners, Berjaya Penang Hotel houses an impressive selection of meeting and event spaces. The centrepiece is the Dewan Berjaya Ballroom, a grand pillarless hall that can accommodate up to 900 guests and can be divided into three separate function rooms for smaller events. In addition, the hotel offers six further fully equipped meeting rooms, a business centre, and comprehensive audiovisual support, making it one of the most capable conference hotels in its price range in Penang. Additional guest services include 24-hour front desk assistance, concierge services, currency exchange, luggage storage, and dry cleaning and laundry services.

Location and Getting There

Berjaya Penang Hotel enjoys a strategic location in George Town, Penang, placing guests within easy reach of the island's most celebrated attractions, dining hotspots, and cultural landmarks. George Town itself is a UNESCO World Heritage Site, renowned for its beautifully preserved colonial architecture, vibrant street art, atmospheric clan jetties, and one of the most exciting street food scenes in all of Southeast Asia.

The hotel is conveniently located near Gurney Drive, one of Penang's most iconic seafront promenades, which is just a short drive away. Gurney Drive is famous for its hawker food stalls and offers a picturesque waterfront walkway that is particularly popular in the evenings. Gurney Plaza, one of the island's premier shopping malls, is also nearby, offering a wide range of retail outlets, restaurants, and entertainment options under one roof.

For those arriving by air, Penang International Airport is approximately 30 to 45 minutes' drive from the hotel, depending on traffic conditions. Taxis and ride-hailing services such as Grab are readily available at the airport, with fares from the airport to the hotel starting from approximately RM 30 to RM 50 depending on the time of day and service chosen. Alternatively, the Rapid Penang bus service provides affordable public transport connections across the island.

Travellers arriving from the Malaysian mainland can cross the Penang Bridge by car, a journey of around 45 minutes from Butterworth. Those arriving by train will alight at Butterworth Railway Station, from which you can take the Penang ferry across to George Town — a scenic 20-minute crossing that is an experience in itself. From the ferry terminal in George Town, the hotel is a short taxi or Grab ride away.

Key attractions within easy reach of Berjaya Penang Hotel include the Penang Botanic Gardens (approximately 10 minutes by car), Penang Hill and its famous funicular railway (around 19 minutes by car), the magnificent Kek Lok Si Temple (roughly 18 minutes by car), and the popular beach resort area of Batu Ferringhi (about 23 minutes by car). The historic core of George Town, with its heritage temples, museums, and vibrant Little India, is also easily accessible and can be explored on foot, by trishaw, or with a short ride.

Dining at Berjaya Penang Hotel

Dining is an integral part of any Penang experience, and Berjaya Penang Hotel caters to guests with its on-site restaurant, Berjaya Café. This welcoming dining venue has earned a reputation as a haven for vegetarian and health-conscious travellers, offering a thoughtfully curated menu that celebrates plant-based cuisine with a distinctly Malaysian flair. The café serves a range of local and international dishes, with an emphasis on fresh, wholesome ingredients that are as flavourful as they are nourishing. For those who follow a vegetarian or vegan diet, Berjaya Café is a genuinely rare find among Penang hotels, providing a dedicated meatless dining experience that does not compromise on taste or variety.

A daily buffet breakfast is available at the hotel, typically served from early morning, giving guests a convenient and satisfying start to the day before heading out to explore. The breakfast spread features a mix of local Malaysian favourites and international options, ensuring that there is something to suit every palate. Breakfast may be included in certain room packages or can be added at the time of booking for an additional fee of approximately RM 20 per adult.

The hotel also features a bar where guests can relax with a selection of beverages in a laid-back atmosphere, occasionally accompanied by live music entertainment — a pleasant way to wind down after a busy day of sightseeing.

Beyond the hotel, guests are spoilt for choice when it comes to dining in Penang. The island is widely regarded as the food capital of Malaysia, and George Town's hawker centres are legendary. Within a short distance of the hotel, you will find some of Penang's most celebrated dishes, including char kway teow, assam laksa, nasi kandar, Hokkien mee, and cendol. Famous hawker destinations such as Gurney Drive Hawker Centre, New Lane Hawker Centre, and Lebuh Kimberly are all within easy reach. Most hawker meals cost from approximately RM 5 to RM 15 per dish, making eating out in Penang an exceptionally affordable pleasure.

Why Stay at Berjaya Penang Hotel

Exceptional value for money. Berjaya Penang Hotel consistently delivers more than guests expect from a 3-star property. With an outdoor pool, fitness centre, free WiFi, free parking, and well-furnished rooms, the hotel offers a range of amenities that rival many 4-star competitors in Penang, all at a significantly more accessible price point. This makes it an excellent choice for budget-conscious travellers who refuse to compromise on comfort.

Prime George Town location. The hotel's position in George Town places you at the doorstep of Penang's most iconic experiences. From UNESCO World Heritage architecture and world-famous street food to vibrant night markets and cultural landmarks, everything that makes Penang special is within easy reach. The location also provides convenient access to major transport links, including the Penang ferry, bus routes, and the bridge to the mainland.

Outstanding event and meeting facilities. Few hotels in Penang's 3-star segment can match the scale and quality of Berjaya Penang Hotel's conference and event spaces. The Dewan Berjaya Ballroom, with its pillarless design accommodating up to 900 guests, is a standout feature that makes the hotel a preferred choice for weddings, corporate conferences, and large-scale events.

Vegetarian-friendly dining. Berjaya Café's dedication to vegetarian cuisine sets this hotel apart, offering plant-based travellers a rare on-site dining experience that genuinely caters to their needs. In a region where vegetarian options at hotel restaurants can be limited, this is a meaningful differentiator that health-conscious and ethically minded travellers will truly appreciate.

Free parking in busy George Town. For guests with their own vehicle, the complimentary on-site parking is a genuine advantage. Finding affordable parking in central George Town can be a challenge, and this perk alone can save you both time and money throughout your stay, particularly if you plan to use a car to explore the wider island.

Tips for Booking Berjaya Penang Hotel

Book early for peak seasons. Penang is a year-round destination, but the hotel tends to fill up quickly during major festivals and school holidays, including Chinese New Year, Deepavali, Hari Raya, and the December school break. If your travel dates coincide with these periods, it is advisable to book well in advance — ideally four to six weeks ahead — to secure your preferred room type and the best available rates. Booking through Traveloka often provides access to exclusive promotions and last-minute deals that may not be available elsewhere.

Consider the Deluxe Room or Suite for longer stays. If you are planning a stay of three nights or more, upgrading to a Deluxe Room or Suite can make a noticeable difference to your comfort. The additional space, minibar, and coffee and tea making facilities make extended stays far more enjoyable, and the per-night cost difference is often modest when booked as part of a multi-night package.

Request a higher floor for better views. When making your reservation, it is worth noting a preference for a higher floor in the booking comments. Rooms on the upper levels of Berjaya Penang Hotel offer more expansive views of the George Town cityscape and, in some cases, the Penang Strait, adding a scenic dimension to your stay at no extra cost.

Take advantage of the free parking. If you are driving to Penang or considering renting a car for island exploration, the hotel's complimentary parking is a significant perk. Having your own vehicle makes it easy to visit attractions further afield such as Batu Ferringhi, Penang National Park, and the Tropical Spice Garden, all of which are best accessed by car.

Check in from 14:00 and check out by 12:00. Berjaya Penang Hotel offers a check-in time of 2:00 PM and a check-out time of 12:00 PM (noon). If you arrive early, the front desk can store your luggage while you head out to explore. For late departures, it is worth enquiring at reception about the possibility of a late check-out, subject to availability. Planning your arrival and departure around these times helps ensure a smooth and stress-free experience.

Add breakfast to your booking. While Penang's street food is legendary and incredibly affordable, having breakfast included in your room rate provides a convenient and hassle-free start to the morning, especially on days when you have an early itinerary planned. Check for room-and-breakfast bundle offers on Traveloka, as these often represent better value than paying for breakfast separately at the hotel.

All facilities in Berjaya Penang Hotel

Swimming Pool Berjaya Penang Hotel
Swimming Pool
Fitness Center Berjaya Penang Hotel
Fitness Center
Functional Hall Berjaya Penang Hotel
Functional Hall
Lobby Berjaya Penang Hotel
Lobby
Exterior Berjaya Penang Hotel
Exterior

Kids and Pets

  • Babysitting

Food and Drinks

  • Bar
  • Breakfast
  • Buffet breakfast
  • Buffet lunch
  • Dining area
  • Snacks

Transportation

  • Limited parking
  • Limo or town car service

Things to Do

  • Outdoor pool

Connectivity

  • Free WiFi

General

  • AC
  • Reception hall
  • Banquet
  • Cloakroom
  • Family room
  • Heater
  • Swimming pool
  • Terrace

Shuttle Service

  • Airport transfer (surcharge)

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • 24-hour room service
  • Restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

In-room Facilities

  • Bathtub
  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Separate shower and tub
  • Shower
  • TV

Hotel Services

  • Bellhop
  • Concierge
  • Money changer
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Limited hours room service
  • Luggage storage
  • Medical service
  • Multilingual staff
  • Wedding service

Business Facilities

  • Business center
  • Business facilities
  • Conference room
  • Meeting facilities
  • Photocopier
  • Projector
  • Theatre/auditorium

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Gift shop
  • Grocery
  • Hair salon
  • Laundry
  • Supermarket

Accommodation Policy & General Information in Berjaya Penang Hotel

Important Note

As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.

Required Documents

Upon check-in, you are required to bring ID Card, Malaysian rate only for Malaysian. The required documents can be in the form of soft copy.

Facility

Water Disruption open for limited number of guests per day from 10-1-2024 to 10-1-2024.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 15:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Berjaya Penang Hotel
320
Number of floors in Berjaya Penang Hotel
29
Another facilities in Berjaya Penang Hotel
Babysitting, Bar, Breakfast, Buffet breakfast, Buffet lunch

Frequently asked question in Berjaya Penang Hotel

What are the check-in and check-out times at Berjaya Penang Hotel?
At Berjaya Penang Hotel, the standard check-in time is 14:00 (2:00 PM) and check-out time is 12:00 (noon). Guests arriving before check-in time may request early check-in subject to room availability. If you need a late check-out, it is advisable to contact the hotel front desk in advance. Booking through Traveloka allows you to view any special check-in arrangements or promotions that may be available for your selected dates.
What room types are available at Berjaya Penang Hotel?
Berjaya Penang Hotel offers three main room types across its 365 rooms: Superior Room, Deluxe Room, and Suite. The Superior Room is ideal for budget-conscious travellers seeking comfortable 3-star accommodation. The Deluxe Room provides additional space and upgraded amenities, while the Suite is perfect for guests who prefer a more spacious and premium stay. All rooms come with complimentary WiFi access. Check Traveloka for current rates and availability.
Does Berjaya Penang Hotel have a swimming pool and gym?
Yes, Berjaya Penang Hotel features an outdoor swimming pool and a gym for guests to enjoy during their stay. The outdoor pool is a great way to relax and cool off in Penang's tropical climate, while the gym allows fitness-minded travellers to maintain their workout routine. These recreational facilities are available to all registered hotel guests at no additional charge, making this 3-star hotel a well-rounded choice for leisure and business travellers alike.
Is parking available at Berjaya Penang Hotel?
Yes, Berjaya Penang Hotel provides parking facilities for guests who are driving or renting a vehicle during their stay in Penang. This is especially convenient for travellers who plan to explore Georgetown and the wider Penang Island by car. Guests are advised to confirm parking availability and any applicable fees directly with the hotel at the time of booking or upon arrival, as conditions may vary during peak travel seasons.
Does Berjaya Penang Hotel offer breakfast for guests?
Berjaya Penang Hotel has an on-site restaurant where guests can enjoy meals during their stay. Breakfast availability and inclusions may vary depending on the room package or rate plan selected at the time of booking. Some room rates on Traveloka may include breakfast as part of the deal, while others may offer a room-only option. Be sure to check the specific rate details on your Traveloka booking page to confirm whether breakfast is included.
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More Reviews from Other Guests in Berjaya Penang Hotel

Overall Ratings & Reviews Berjaya Penang Hotel

Traveloka (5,096)
Other sources (364)
8.4
Very Good
From 5,096 reviews
Provided by travelers on
Cleanliness

8.3

Room Comfort

8.3

Meal

8.0

Location

8.8

Service and Facilites

8.4

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Staff Friendliness (105)
Bedroom (93)
Variety (80)
Bathroom (79)
Ambiance (78)
Surroundings (77)
Room Space (76)
Accessibility (75)
Taste (72)
Hotel Area (68)
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Traveler Reviews Berjaya Penang Hotel

Number of reviews per page
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40
Customer reviews
Verified Traveler
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9.4
/10
Reviewed 1 week(s) ago
saran: tlg check safety for your lift please
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I***a
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10.0
/10
Reviewed 2 week(s) ago
Good and strategic according to the price
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Accommodation's Reply
23 Sep 2026
Hello Mr./Mrs. Lee, Thank you for your valuable feedback. We are delighted to hear that you were satisfied with the venue and the price. We hope to welcome you again next time.
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Resanle
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10.0
/10
Reviewed 3 week(s) ago
For those who want medical treatment, this place is okay for those on a tight budget.
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Accommodation's Reply
23 Sep 2026
Dear Mr./Ms. Resanle, Thank you for your review. We are glad that our hotel met your needs and budget. We hope to welcome you back again soon!
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N***h
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9.3
/10
Reviewed 3 week(s) ago
The aircon is not cold. Almost everywhere it feels warm.
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1 people find it helpful
Accommodation's Reply
23 Sep 2026
Hello Mr./Ms. N***h, Thank you for your feedback. We sincerely apologize for the inconvenience caused by the air conditioner malfunction. We will contact our technical team and proceed with resolving the issue.
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Verified Traveler
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Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Best. Close to the city center, friendly service.
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Accommodation's Reply
23 Sep 2026
Hello Mr./Ms. G***t Thank you for your review! We are delighted to hear that you enjoyed our hotel's convenient location and friendly staff. We hope to welcome you back again!
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V***a
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Medical
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9.1
/10
Reviewed 5 week(s) ago
The staff are all friendly and polite. Good location. However, the downside is the air-con in the room is not cold enough.
1 people find it helpful
Accommodation's Reply
23 Sep 2026
Dear V***a, Thank you for your feedback. We’re glad you enjoyed our friendly service and convenient location. We apologize that the air-conditioning was not cold enough and will have our Engineering team look into it.
J***n
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Medical
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9.7
/10
Reviewed 5 week(s) ago
Close to Adventist Hospital and Penang city center.
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Accommodation's Reply
23 Sep 2026
Dear Mr. J*n, Thank you for your review! We are glad you enjoyed the hotel's excellent location, including its proximity to the Adventist Hospital and the heart of Penang city. We hope to welcome you back again!
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Irene A. C.
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Medical
icon-origin-TRAVELOKA
9.0
/10
Reviewed 6 week(s) ago
I always stay at this hotel whenever I visit Adventist Hospital, as it’s conveniently located just across the street. The staff are always very friendly and helpful, which makes every stay pleasant. One thing to note is that the breakfast buffet is entirely vegetarian, so keep that in mind if you prefer more variety in the morning. The hotel has both classic and newly renovated rooms, and I’d definitely recommend staying in one of the renovated rooms if possible! However, I was told that the renovated rooms can only be specifically requested or booked when you make a reservation directly through the hotel’s website. If you book through an OTA, they’re unable to guarantee one. Overall, a very convenient and comfortable place to stay, especially if you’re visiting Adventist Hospital.
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Accommodation's Reply
23 Sep 2026
Dear Irene A. C., Thank you for your continued support! We’re delighted that you find our location convenient and appreciate our friendly and helpful staff. We look forward to welcoming you again on your next visit!
Pendi t. w.
icon-Transit
Transit
icon-origin-TRAVELOKA
8.7
/10
Reviewed 6 week(s) ago
Unfortunately, we booked a 1-bedroom, but we got a twin.
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Accommodation's Reply
23 Sep 2026
Dear Pendi t. w. Thank you for your feedback. We sincerely apologize that the room arrangement did not meet your booking request. We regret the inconvenience caused and will review this with our team to improve our room assignment process.
K***a
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Leisure
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9.7
/10
Reviewed 7 week(s) ago
The staff were friendly. Near shopping mall.
1 people find it helpful
Accommodation's Reply
23 Sep 2026
Dear K***a, Thank you for your feedback! We’re glad you enjoyed our friendly service and convenient location near the shopping malls. We look forward to welcoming you again!
zaza b.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 11 week(s) ago
Our stay at Berjaya Penang Hotel was truly enjoyable. The hotel location is very strategic, with plenty of restaurants nearby, and it is conveniently situated right in the heart of the city. We were very satisfied with the Family Room. It was spacious, comfortable, and perfect for our family of 4. The bed linens and duvet were clean, the beds were large and comfortable, the room had a beautiful view, and the bathroom was also very clean. The customer service was excellent. All the staff were incredibly friendly and went above and beyond to fulfill all of my requests. Thank you Berjaya Penang Hotel for making our stay such a pleasant experience. Special thanks to all the wonderful staff!
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Accommodation's Reply
29 Jul 2026
Dear zaza b. Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your stay with us. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.
s***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 11 week(s) ago
Got a room on the 29th floor at the top, the view is amazing.
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2 people find it helpful
Accommodation's Reply
29 Jul 2026
Dear s***a, Thank you for your wonderful review. We are delighted to hear that you enjoyed your stay on the 29th floor and the amazing view. We look forward to welcoming you back to Berjaya Penang Hotel soon.
t***a
icon-origin-TRAVELOKA
8.2
/10
Reviewed 11 week(s) ago
Just a B hotel for business. It’s quite far away from George Town, but an A+ if you visit a hospital, especially Adventist Hospital.
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Accommodation's Reply
29 Jul 2026
Dear t***a, Thank you for your review and for sharing your feedback. We are glad that our location was convenient for your visit to Adventist Hospital. We appreciate your comments and hope to welcome you back to Berjaya Penang Hotel on your next visit.
t***a
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Business
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8.1
/10
Reviewed 11 week(s) ago
There's nothing better than a hotel, just for Adventist patients.
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Accommodation's Reply
29 Jul 2026
Dear t***a, Thank you for sharing your feedback. We are pleased to know that our location was convenient for your visit to Adventist Hospital. Your comments are appreciated, and we will continue striving to improve our facilities and services. We hope to welcome you back to Berjaya Penang Hotel in the future.
t***a
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Medical
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8.5
/10
Reviewed 11 week(s) ago
Honestly, this hotel is just so-so. Besides being far from tourist attractions, the only good thing is if you want to go to Adventist Hospital.
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Accommodation's Reply
29 Jul 2026
Dear t***a, Thank you for taking the time to share your feedback. We appreciate your comments and are pleased to know that our location was convenient for guests visiting Adventist Hospital. We value your observations and will continue working to improve our facilities and services. We hope to have the opportunity to welcome you back to Berjaya Penang Hotel in the future.
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Abdul R. M. I.
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9.7
/10
Reviewed 12 week(s) ago
Very nice hotel and clean. Super friendly staff.
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Accommodation's Reply
29 Jul 2026
Dear Abdul R. M. I. Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your stay with us. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.
M***l
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6.9
/10
Reviewed 12 week(s) ago
I've stayed at Berjaya several times for check-ups at Adventist. This was the first time I've been given a room infested with ants, making it impossible to sleep. When I was given a new room, the air conditioning wasn't cooling. It was extremely uncomfortable this time around.
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Accommodation's Reply
29 Jul 2026
Dear Mr./Ms. M*l, Thank you for your review and for your continued trust in choosing Berjaya Penang Hotel. We apologize for the inconvenience you experienced regarding the ants in your room and the air conditioning not being cool enough. Your feedback is invaluable and has been forwarded to the relevant team for improvement. We hope to welcome you back for a more comfortable stay in the future.
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Gita K.
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8.2
/10
Reviewed 12 week(s) ago
Air-conditioning was not working. Had to change room. Booked 4 rooms, only 2 rooms were cold.
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Accommodation's Reply
29 Jul 2026
Dear Gita K. Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused by the air-conditioning issues during your stay. We understand the discomfort, especially when you had booked multiple rooms and only some rooms were functioning well. Your feedback has been shared with our Engineering team for further attention and improvement. We appreciate your understanding and hope to have the opportunity to provide you with a more comfortable stay in the future.
t***a
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Leisure
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10.0
/10
Reviewed 13 week(s) ago
The hotel staff is friendly. The rooms are clean, and it's close to everything.
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Accommodation's Reply
29 Jul 2026
Dear t***a, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your stay with us. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.
Tofa
icon-origin-TRAVELOKA
8.5
/10
Reviewed 13 week(s) ago
When booking a hotel, it's best not to book for three nights straight away; book one night first. Because if you book through an app, if you only stay one night, you won't get a refund. If you want to extend your stay, it's best to book directly at the hotel.
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Accommodation's Reply
02 Jul 2026
Hello Topa, Thank you for your valuable feedback. We understand your concerns regarding our booking and cancellation policies. We will do our best to provide clearer information to our customers and will continue to improve our policies. Thank you very much for your feedback. We will work to improve the enforcement of our policies.
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