Are there any parking spots at Berjaya Penang Hotel ?

Yes: Yes, there are parking spots at Berjaya Penang Hotel

Is there a swimming pool at Berjaya Penang Hotel?

Yes, a swimming pool is available at Berjaya Penang Hotel.

What do past guests say about Berjaya Penang Hotel?

Berjaya Penang Hotel is well-known for its Location, Service and Facilites, Cleanliness, as reviewed by verified Traveloka guests.

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Berjaya Penang Hotel

Name: Berjaya Penang Hotel
Address: One-stop Midlands, Burmah Road, Georgetown, Gurney Drive, Penang, Malaysia, 10350, One-stop Midlands, Burmah Road, Penang, 10350, Malaysia
Rating: 8.3

Hotels

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8.3

/10

Very Good

5,460 reviews

What Guests Say About Their Stay

zaza b.

9.7

/ 10

Our stay at Berjaya Penang Hotel was truly enjoyable. The hotel location is very strategic, with plenty of restaurants nearby, and it is conveniently situated right in the heart of the city. We were very satisfied with the Family Room. It was spacious, comfortable, and perfect for our family of 4. The bed linens and duvet were clean, the beds were large and comfortable, the room had a beautiful view, and the bathroom was also very clean. The customer service was excellent. All the staff were incredibly friendly and went above and beyond to fulfill all of my requests. Thank you Berjaya Penang Hotel for making our stay such a pleasant experience. Special thanks to all the wonderful staff!

I***L

8.5

/ 10

Nice hotel, for those who want to get treatment at Adventis Hospital Penang... this hotel is recommended and the location is right in front of Adventis Hospital

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Shirley S.

10.0

/ 10

Great view from any corner room, whether left or right. The staff from top to bottom are very friendly and kind. Although the breakfast is vegetarian, it is very delicious and varied. Strategic location, to Adventist Hospital is very close, just across the street. To the famous Welling drug store is also very close, a 5-minute walk. There is also a Catholic church before the Welling store. And if you want to eat Ay Hai Nam, the famous Sim Nan Huat is also close, a 5-minute walk. Overall, highly recommended. If you want KFC, there is also a mini mart next to the hotel.

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Shirley S.

10.0

/ 10

The staff, from the top to the bellboys, are very friendly and kind. Although the food at the hotel is vegetarian, it is delicious and very varied. Near the Welling Store and there is a Catholic church before Welling Store (where to buy medicine). It is a 10-15 minute walk to Gurney Paragon and to Gurney Plaza it can be 25 minutes by Grab for only RM 5. To Adventist Hospital, just cross the road in less than 5 minutes. Overall, it is highly recommended. If you want to eat Hainanese Chicken Sim Nam Huat, it is only a 5 minute walk.

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hernanto l.

10.0

/ 10

Great hotel with the best suitable location, particularly for Adventist visitors. Pleasant stay and friendly and useful staff. Highly recommended.

In the Area

See Map

One-stop Midlands, Burmah Road, Georgetown, Gurney Drive, Penang, Malaysia, 10350

Main Facilities

Restaurant

Swimming Pool

24-Hour Front Desk

Parking

Elevator

WiFi

Highlights at This Property

As a Preferred Partner Plus, this hotel has an outstanding performance that is regularly verified by Traveloka.

Great value in its class

High-quality service

note: hotel was previously named Georgetown City Hotel Staying at Berjaya Penang Hotel is a good choice when you are visiting Gurney Drive. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.

What's around Berjaya Penang Hotel

One-stop Midlands, Burmah Road, Georgetown, Gurney Drive, Penang, Malaysia, 10350

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Berjaya Penang Hotel Rates per Night

Looking for the best Berjaya Penang Hotel hotel rates? You've come to the right place! We'll break down the rates per day, so you can find the perfect deal. Keep an eye out for special hotel promotion offers to make your stay even more affordable. Don't forget to use the new user promo code BOOKTRAVELOKA to get up to 8% OFF your booking! Berjaya Penang Hotel room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends.

Berjaya Penang Hotel Location & Address

Berjaya Penang Hotel is located at One-stop Midlands, Burmah Road, Georgetown, Gurney Drive, Penang, Malaysia, 10350. It's situated in the Pulau Pinang area of Malaysia, known for its vibrant nightlife and street food. The hotel is approximately 5 km from the city center.

How to go to Berjaya Penang Hotel from Airport

Getting from Penang International Airport to Berjaya Penang Hotel is a breeze with several convenient options. Whether you're looking for the quickest route or the most budget-friendly one, here's a breakdown to help you plan your hotel transfer.

Taxi or Ride Hailing (Most Direct): A taxi or ride hailing service offers the most direct route to the hotel. You can easily find them at the airport's arrival area. The journey typically takes around 30-45 minutes, depending on traffic.
Airport Bus (Most Affordable): The Rapid Penang bus service operates from the airport to various locations in Penang. You can take a bus to Komtar, the main transportation hub in Georgetown, and then transfer to another bus that stops near Berjaya Penang Hotel. This is the most affordable option but also the most time-consuming.
Hotel Transfer (Pre-Booked Convenience): Some hotels, including Berjaya Penang Hotel, offer airport transfer services. You can arrange this in advance when booking your room. This is a hassle-free option, as a driver will be waiting for you at the airport.

Tips: For the most convenient route, consider pre-booking a hotel transfer or using a ride hailing service. This will save you time and ensure a smooth journey to Berjaya Penang Hotel.

Berjaya Penang Hotel Reviews & Summary

Looking for all the details about Berjaya Penang Hotel? Want to know what other travellers think? This section provides a summary of hotel reviews to help you make an informed decision. Berjaya Penang Hotel consistently receives positive feedback for its excellent location, comfortable rooms, and friendly staff. Guests love the hotel's proximity to popular attractions and the stunning views from many of the rooms. A standout feature is the hotel's rooftop pool, which offers panoramic views of the city and the sea.

One recent guest raved: "The Berjaya Penang Hotel was fantastic! The location was perfect for exploring Georgetown, and the staff were incredibly helpful. The room was clean and comfortable, and the rooftop pool was a definite highlight. I would highly recommend this hotel to anyone visiting Penang."

Berjaya Penang Hotel Room Types Available

Choosing the right hotel room type can make all the difference in your stay. Berjaya Penang Hotel offers a variety of categories of hotel rooms to suit different needs and preferences. Here's a breakdown of the different hotel bedroom types available:

Deluxe Room: These rooms offer comfortable accommodation with city or sea views. Available in smoking and non-smoking options. Most come with a shower, but some may have a bathtub.
Superior Room: A slightly smaller option, these rooms still provide a comfortable stay with essential amenities. Available in smoking and non-smoking options.
Family Room: Ideal for families, these rooms offer more space and may include multiple beds or a separate living area.
Suite: For a more luxurious experience, suites offer spacious living areas, separate bedrooms, and enhanced amenities.

Please note that Berjaya Penang Hotel is not a pet-friendly hotel. Additional charges may apply for extra beds or other specific requests.

Hotel Facilities in Berjaya Penang Hotel

Berjaya Penang Hotel boasts a wide range of hotel amenities to ensure a comfortable and enjoyable stay for all guests. From relaxation to recreation, there's something for everyone.

Swimming Pool: Enjoy a refreshing dip in the hotel's outdoor swimming pool. Open daily from 7:00 AM to 7:00 PM.
Fitness Centre: Stay active during your stay with the hotel's well-equipped fitness centre. Open 24 hours.
Spa: Indulge in a relaxing massage or treatment at the hotel's spa. Prices vary depending on the treatment.
Business Centre: Stay connected and productive with the hotel's business centre, offering printing, faxing, and other services.
Kids' Club: Keep the little ones entertained at the supervised Kids' Club. Open daily from 9:00 AM to 6:00 PM.
Restaurants and Bars: Enjoy a variety of dining options at the hotel's restaurants and bars. (See separate section for details).

Hotel Buffet or Restaurant/Cafe in Berjaya Penang Hotel

Berjaya Penang Hotel offers a delightful culinary experience with its diverse hotel restaurant and cafe options. Whether you're craving local delicacies or international cuisine, there's something to satisfy every palate.

Cafe Oriental: This hotel cafe serves a variety of local and international dishes, including a popular breakfast buffet. The buffet is priced at approximately SGD 30 per person and is open from 6:30 AM to 10:30 AM.
The Lobby Lounge: Enjoy light snacks, pastries, and refreshing beverages in a relaxed setting. Open from 10:00 AM to 11:00 PM.
Poolside Bar: Sip on cocktails and enjoy stunning views at the poolside bar. Open from 11:00 AM to 7:00 PM.

A signature dish at Cafe Oriental is their Nasi Lemak, a fragrant rice dish cooked in coconut milk and pandan leaf, served with various accompaniments.

Berjaya Penang Hotel Airport pickups and How to Book

Looking for hotels with airport shuttle services? Berjaya Penang Hotel offers convenient hotel to airport transfer options to make your arrival and departure as smooth as possible.

The hotel provides airport pick-up services upon request. To book, simply contact the hotel directly at least 24 hours in advance of your arrival. You will need to provide your flight details and estimated time of arrival. The cost of the airport pick-up service varies depending on the type of vehicle and the number of passengers.

Nearby MRT Station & Bus Stops

Navigating Pulau Pinang using public transport is easy with several MRT nearby and bus stops nearby. Here's a guide to the nearest options from Berjaya Penang Hotel:

Nearest Bus Stop: The nearest bus stop is located on Jalan Burma, just a short walk from the hotel (approximately 500 meters). Several Rapid Penang bus routes stop here, providing access to various parts of the island.
Komtar Bus Terminal: Komtar is the main transportation hub in Georgetown and is accessible by bus from the hotel. From Komtar, you can connect to buses that serve other destinations in Penang.

Please note that Penang does not have an MRT system. Public transport is primarily based on buses. You can purchase a Rapid Penang bus card for convenient travel or pay in cash on board. Bus cards can be purchased at Komtar Bus Terminal and other designated locations.

Nearby Attractions for Family / Kid Friendly

Planning a family trip and looking for nearby activities? Pulau Pinang offers a wealth of nearby places to go and nearby sightseeing places that are perfect for families and kids. Here are some top picks for things to see nearby:

Entopia by Penang Butterfly Farm (15 km): A natural haven for butterflies and other insects, offering interactive exhibits and educational programs. Entry price: Approximately SGD 20 per adult.
Penang Botanic Gardens (7 km): Explore lush greenery, waterfalls, and diverse plant species in this tranquil garden. Free entry.
ESCAPE Penang (20 km): An adventure theme park with thrilling rides, obstacle courses, and water slides. Entry price: Approximately SGD 40 per adult.
The Habitat Penang Hill (8 km): A rainforest discovery centre offering stunning views, nature trails, and canopy walks. Entry price: Approximately SGD 30 per adult.
Dark Mansion - 3D Interactive Museum (4 km): An interactive museum featuring 3D art and optical illusions. Entry price: Approximately SGD 15 per adult.

Looking for more things to do nearby? See Traveloka’s best deals on Things To Do in Malaysia!

Where to eat near Berjaya Penang Hotel (Pulau Pinang)

Exploring the local food scene is a must when visiting Pulau Pinang. From charming cafes to bustling street food stalls, there's a nearby dining option to satisfy every craving. Here are some recommendations for local restaurant and food eatiries near me:

Cafes/Restaurants:

China House: A popular cafe and restaurant offering a variety of Western and Asian dishes, as well as delicious cakes and pastries.
The Mugshot Cafe: Known for its freshly baked bagels, coffee, and cozy atmosphere.
Hard Rock Cafe Penang: Enjoy classic American fare and live music in a vibrant setting.

Local Street Food:

Char Kway Teow: A stir-fried noodle dish with prawns, cockles, Chinese sausage, and bean sprouts.
Assam Laksa: A tangy and spicy fish-based noodle soup with tamarind, lemongrass, and chili.
Nasi Kandar: A rice dish served with a variety of curries, meats, and vegetables.
Penang Rojak: A sweet and savory fruit salad with shrimp paste, peanuts, and chili.
Cendol: A sweet dessert with shaved ice, coconut milk, green jelly noodles, and palm sugar.

Shopping places near Berjaya Penang Hotel (Pulau Pinang)

Looking for some retail therapy? Pulau Pinang offers a variety of nearby shopping destinations, from modern malls to bustling markets. Here are some shops near me and nearby shopping options:

Gurney Plaza: A popular mall with a wide range of international and local brands, as well as restaurants and a cinema.
1st Avenue Mall: Another large mall offering a mix of fashion, electronics, and dining options.
Prangin Mall: A more budget-friendly option with a variety of shops selling clothing, accessories, and souvenirs.

Other Places to Stay Near Berjaya Penang Hotel

Looking for alternative accommodations? Pulau Pinang offers a wide range of hotels to suit different budgets and preferences. Here are some other options for the best hotel nearby:

Luxury/5–6 star hotels nearby:

Eastern & Oriental Hotel: A historic luxury hotel with elegant rooms, fine dining restaurants, and a stunning seafront location.
Shangri-La Rasa Sayang, Penang: A beachfront resort with luxurious amenities, multiple swimming pools, and a variety of dining options.
G Hotel Gurney: A stylish hotel with modern rooms, a rooftop infinity pool, and a vibrant atmosphere.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 5 Star Hotel in Malaysia!

Four-star hotels nearby:

Cititel Penang: A centrally located hotel with comfortable rooms and convenient access to Georgetown's attractions.
The Wembley – A St Giles Hotel, Penang: A modern hotel with spacious rooms, a rooftop pool, and a variety of dining options.
Hotel Jen Penang by Shangri-La: A stylish hotel with comfortable rooms, a rooftop infinity pool, and a convenient location near Gurney Drive.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 4 Star Hotel in Malaysia!

Three-star hotels nearby:

Red Rock Hotel Penang: A budget-friendly hotel with clean and comfortable rooms, located near Georgetown's attractions.
Tune Hotel Georgetown Penang: A no-frills hotel offering basic accommodation at affordable prices.
Armenian Street Heritage Hotel: A charming hotel with uniquely decorated rooms, located in the heart of Georgetown's heritage area.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 3 Star Hotel in Malaysia!

Conclusion

Planning your trip to Pulau Pinang? Finding the perfect accommodation is key to a memorable experience. Whether you're looking for a luxurious resort or a budget-friendly hotel, Pulau Pinang has something to offer every traveller. Don't wait! Check hotel availability and make your hotel reservations today through Traveloka for the best deals and a hassle-free room booking experience. Start planning your dream vacation now! book cheap hotels in Malaysia and discover cheap hotels nearby.

All facilities in Berjaya Penang Hotel

Swimming Pool

Fitness Center

Functional Hall

Lobby

Exterior

Kids and Pets

Babysitting

Food and Drinks

Bar
Breakfast
Buffet breakfast
Buffet lunch
Dining area
Snacks

Transportation

Limited parking
Limo or town car service

Things to Do

Outdoor pool

Connectivity

Free WiFi

General

AC
Reception hall
Banquet
Cloakroom
Family room
Heater
Swimming pool
Terrace

Shuttle Service

Airport transfer (surcharge)

Public Facilities

Parking
Coffee shop
Elevator
24-hour room service
Restaurant
Room service
Safety deposit box
WiFi in public area

In-room Facilities

Bathtub
Cable TV
Desk
Hairdryer
In-room safe
Minibar
Separate shower and tub
Shower
TV

Hotel Services

Bellhop
Concierge
Money changer
Front desk
24-hour Receptionist
24-hour security
Laundry service
Limited hours room service
Luggage storage
Medical service
Multilingual staff
Wedding service

Business Facilities

Business center
Business facilities
Conference room
Meeting facilities
Photocopier
Projector
Theatre/auditorium

Nearby Facilities

ATM/Banking
Beauty salon
Gift shop
Grocery
Hair salon
Laundry
Supermarket

Accommodation Policy & General Information in Berjaya Penang Hotel

Important Note

As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.

Required Documents

Upon check-in, you are required to bring ID Card, Malaysian rate only for Malaysian. The required documents can be in the form of soft copy.

Facility

Water Disruption open for limited number of guests per day from 10-1-2024 to 10-1-2024.

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General Information

Popular Facilities	AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time	From 15:00 - to 12:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at Berjaya Penang Hotel	320
Number of floors in Berjaya Penang Hotel	29
Another facilities in Berjaya Penang Hotel	Babysitting, Bar, Breakfast, Buffet breakfast, Buffet lunch

Frequently asked question in Berjaya Penang Hotel

What are available facilities at Berjaya Penang Hotel?

There are top facilites at Berjaya Penang Hotel such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)

What is normal check-in & check-out time at Berjaya Penang Hotel?

The standard check-in time at Berjaya Penang Hotel is starting from From 15:00 while the latest check-out time is at Before 12:00

Does Berjaya Penang Hotel provide breakfast?

Yes, Berjaya Penang Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is the star rating of Berjaya Penang Hotel

Berjaya Penang Hotel has a 4.0-star rating.

How many floors does Berjaya Penang Hotel have?

Berjaya Penang Hotel has 29.

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More Reviews from Other Guests in Berjaya Penang Hotel

Overall Ratings & Reviews Berjaya Penang Hotel

Traveloka (5,096)

Other sources (364)

8.4

Very Good

From 5,096 reviews

Provided by travelers on

Cleanliness

8.3

Room Comfort

8.3

Meal

8.0

Location

8.8

Service and Facilites

8.4

People often mention about Berjaya Penang Hotel

All

Staff Friendliness (105)

Bedroom (93)

Variety (80)

Bathroom (79)

Ambiance (78)

Surroundings (77)

Room Space (76)

Accessibility (75)

Taste (72)

Hotel Area (68)

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Traveler Reviews Berjaya Penang Hotel

Number of reviews per page

Customer reviews

Verified Traveler

9.4

/10

Reviewed 1 week(s) ago

saran: tlg check safety for your lift please

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I***a

10.0

/10

Reviewed 2 week(s) ago

Good and strategic according to the price

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Accommodation's Reply

23 Sep 2026

Hello Mr./Mrs. Lee, Thank you for your valuable feedback. We are delighted to hear that you were satisfied with the venue and the price. We hope to welcome you again next time.

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Resanle

10.0

/10

Reviewed 3 week(s) ago

For those who want medical treatment, this place is okay for those on a tight budget.

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Accommodation's Reply

23 Sep 2026

Dear Mr./Ms. Resanle, Thank you for your review. We are glad that our hotel met your needs and budget. We hope to welcome you back again soon!

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N***h

9.3

/10

Reviewed 3 week(s) ago

The aircon is not cold. Almost everywhere it feels warm.

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1 people find it helpful

Accommodation's Reply

23 Sep 2026

Hello Mr./Ms. N***h, Thank you for your feedback. We sincerely apologize for the inconvenience caused by the air conditioner malfunction. We will contact our technical team and proceed with resolving the issue.

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Verified Traveler

Leisure

10.0

/10

Reviewed 5 week(s) ago

Best. Close to the city center, friendly service.

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Accommodation's Reply

23 Sep 2026

Hello Mr./Ms. G***t Thank you for your review! We are delighted to hear that you enjoyed our hotel's convenient location and friendly staff. We hope to welcome you back again!

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V***a

Medical

9.1

/10

Reviewed 5 week(s) ago

The staff are all friendly and polite. Good location. However, the downside is the air-con in the room is not cold enough.

1 people find it helpful

Accommodation's Reply

23 Sep 2026

Dear V***a, Thank you for your feedback. We’re glad you enjoyed our friendly service and convenient location. We apologize that the air-conditioning was not cold enough and will have our Engineering team look into it.

J***n

Medical

9.7

/10

Reviewed 5 week(s) ago

Close to Adventist Hospital and Penang city center.

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Accommodation's Reply

23 Sep 2026

Dear Mr. J*n, Thank you for your review! We are glad you enjoyed the hotel's excellent location, including its proximity to the Adventist Hospital and the heart of Penang city. We hope to welcome you back again!

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Irene A. C.

Medical

9.0

/10

Reviewed 6 week(s) ago

I always stay at this hotel whenever I visit Adventist Hospital, as it’s conveniently located just across the street. The staff are always very friendly and helpful, which makes every stay pleasant. One thing to note is that the breakfast buffet is entirely vegetarian, so keep that in mind if you prefer more variety in the morning. The hotel has both classic and newly renovated rooms, and I’d definitely recommend staying in one of the renovated rooms if possible! However, I was told that the renovated rooms can only be specifically requested or booked when you make a reservation directly through the hotel’s website. If you book through an OTA, they’re unable to guarantee one. Overall, a very convenient and comfortable place to stay, especially if you’re visiting Adventist Hospital.

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Accommodation's Reply

23 Sep 2026

Dear Irene A. C., Thank you for your continued support! We’re delighted that you find our location convenient and appreciate our friendly and helpful staff. We look forward to welcoming you again on your next visit!

Pendi t. w.

Transit

8.7

/10

Reviewed 6 week(s) ago

Unfortunately, we booked a 1-bedroom, but we got a twin.

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Accommodation's Reply

23 Sep 2026

Dear Pendi t. w. Thank you for your feedback. We sincerely apologize that the room arrangement did not meet your booking request. We regret the inconvenience caused and will review this with our team to improve our room assignment process.

K***a

Leisure

9.7

/10

Reviewed 7 week(s) ago

The staff were friendly. Near shopping mall.

1 people find it helpful

Accommodation's Reply

23 Sep 2026

Dear K***a, Thank you for your feedback! We’re glad you enjoyed our friendly service and convenient location near the shopping malls. We look forward to welcoming you again!

zaza b.

Staycation

9.7

/10

Reviewed 10 week(s) ago

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Accommodation's Reply

29 Jul 2026

Dear zaza b. Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your stay with us. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.

s***a

Leisure

8.8

/10

Reviewed 11 week(s) ago

Got a room on the 29th floor at the top, the view is amazing.

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2 people find it helpful

Accommodation's Reply

29 Jul 2026

Dear s***a, Thank you for your wonderful review. We are delighted to hear that you enjoyed your stay on the 29th floor and the amazing view. We look forward to welcoming you back to Berjaya Penang Hotel soon.

t***a

8.2

/10

Reviewed 11 week(s) ago

Just a B hotel for business. It’s quite far away from George Town, but an A+ if you visit a hospital, especially Adventist Hospital.

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Accommodation's Reply

29 Jul 2026

Dear t***a, Thank you for your review and for sharing your feedback. We are glad that our location was convenient for your visit to Adventist Hospital. We appreciate your comments and hope to welcome you back to Berjaya Penang Hotel on your next visit.

t***a

Business

8.1

/10

Reviewed 11 week(s) ago

There's nothing better than a hotel, just for Adventist patients.

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1 people find it helpful

Accommodation's Reply

29 Jul 2026

Dear t***a, Thank you for sharing your feedback. We are pleased to know that our location was convenient for your visit to Adventist Hospital. Your comments are appreciated, and we will continue striving to improve our facilities and services. We hope to welcome you back to Berjaya Penang Hotel in the future.

t***a

Medical

8.5

/10

Reviewed 11 week(s) ago

Honestly, this hotel is just so-so. Besides being far from tourist attractions, the only good thing is if you want to go to Adventist Hospital.

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Accommodation's Reply

29 Jul 2026

Dear t***a, Thank you for taking the time to share your feedback. We appreciate your comments and are pleased to know that our location was convenient for guests visiting Adventist Hospital. We value your observations and will continue working to improve our facilities and services. We hope to have the opportunity to welcome you back to Berjaya Penang Hotel in the future.

Abdul R. M. I.

9.7

/10

Reviewed 11 week(s) ago

Very nice hotel and clean. Super friendly staff.

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Accommodation's Reply

29 Jul 2026

Dear Abdul R. M. I. Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your stay with us. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.

M***l

6.9

/10

Reviewed 12 week(s) ago

I've stayed at Berjaya several times for check-ups at Adventist. This was the first time I've been given a room infested with ants, making it impossible to sleep. When I was given a new room, the air conditioning wasn't cooling. It was extremely uncomfortable this time around.

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Accommodation's Reply

29 Jul 2026

Dear Mr./Ms. M*l, Thank you for your review and for your continued trust in choosing Berjaya Penang Hotel. We apologize for the inconvenience you experienced regarding the ants in your room and the air conditioning not being cool enough. Your feedback is invaluable and has been forwarded to the relevant team for improvement. We hope to welcome you back for a more comfortable stay in the future.

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Gita K.

8.2

/10

Reviewed 12 week(s) ago

Air-conditioning was not working. Had to change room. Booked 4 rooms, only 2 rooms were cold.

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Accommodation's Reply

29 Jul 2026

Dear Gita K. Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused by the air-conditioning issues during your stay. We understand the discomfort, especially when you had booked multiple rooms and only some rooms were functioning well. Your feedback has been shared with our Engineering team for further attention and improvement. We appreciate your understanding and hope to have the opportunity to provide you with a more comfortable stay in the future.

t***a

Leisure

10.0

/10

Reviewed 13 week(s) ago

The hotel staff is friendly. The rooms are clean, and it's close to everything.

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Accommodation's Reply

29 Jul 2026

Dear t***a, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your stay with us. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.

Tofa

8.5

/10

Reviewed 13 week(s) ago

When booking a hotel, it's best not to book for three nights straight away; book one night first. Because if you book through an app, if you only stay one night, you won't get a refund. If you want to extend your stay, it's best to book directly at the hotel.

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Accommodation's Reply

02 Jul 2026

Hello Topa, Thank you for your valuable feedback. We understand your concerns regarding our booking and cancellation policies. We will do our best to provide clearer information to our customers and will continue to improve our policies. Thank you very much for your feedback. We will work to improve the enforcement of our policies.

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.