Best Star Resort

We booked two rooms but they separated us a few doors away. The rooms are not sound proof and can hear conversation from the next room through the connecting door. The rooms are reasonably clean but the toilets cistern of both rooms were leaking. We were there during Ramadan, Most restaurants were closed in the morning and the hotel does not provide breakfast . Fortunately convenience stores were nearby and we ended up having cup noodles and breads for breakfast. We chose this hotel as it is next to the beach with the intention to swim in the sea . However the beach was crowded with people and jet boats close by and we didn't feel safe to swim, but we enjoyed the sunset.

Great location as on main street Cenang area. Beach is just through the hotel pool area behind. Great long beach for swim. Conveniently location for food as well as shopping too... Even Dutyfree mall..

We were staying from June 19th - 21st, 2017. When we arrived, nobody welcomed us and the lobby seemed to be under-construction. No AirCon blowing considered the hot weather. Our room, standard superior, was spacious. We had the other rooms across and sea view on our right side. The AC and the WIFI were working well. The bed fitted us. However, if you deserved an in-room entertainment from the TV channels, I suggest you to not expect much. We were watching the same channel of its similar programs for the whole staying period. No curtain inside the bathroom in order to block the water from the shower. However, it was wholly well-paid as we considered its amenities. Located in the centre of Jalan Cenang, we could easily scanned through for food (SEAFOOD is a MUST), cafe, bookstore, convenience store, supermarket, etc along the street. This hotel could be better by enhancing the good services, the hotel design as it's located in a very tourism district. One more, you should try "curry puff" at every 3-4pm which cost 50c each. It's super duper delicious.

The good thing about hotel is location, perfect, rooms are quite spacious BUT too outdated, no maintenance what so ever, no dryer, no curtains in the bathrooms to prevent shower water from soaking the bathroom, no place to dry our clothes after pool or beach

I had a bad experience with this hotel in my recent stay here for two nights. Very poor housekeeping at main lobby and walkaways. Always seems to be sandy and dirty. Facilities inside hotel room very poorly maintained. Toilet flush is not functioning well. Water pressure from water heater too slow! Original hot and cold water knobs faulty and not repaired. Hotel collects deposit of RM 100 only in cash. Not allowed for credit card deposit. Extra pillows etc being charged separately. Guests only provided with one room key. Each time need to ask their housekeeping to open room door for us if one card left inside (for handphone charging purposes). Two guest sharing one room card is ridiculous as this is not a budget motel. Room cost too high for the expectation and service provided. Breakfast not provided too for the price charged. Very old and poorly maintained hotel in overall.