Grand Ion Delemen Hotel

Hotels
8.2
/10
Very Good
2,830 reviews

What Guests Say About Their Stay

Bedroom (30)
Room Space (28)
Ambiance (27)
Surroundings (25)
VIGNESH V.
9.4
/ 10
They provided an awesome unblocked mountain view room. Staffs are very friendly, the room is clean, and breakfast was nice. Enjoyed the stay thoroughly. Thanks, Majestic team.
A***a
10.0
/ 10
Nice view, free buggy access, shuttle bus, nice friendly staff, perfect area, and clean. Would love to stay here again.
A***a
10.0
/ 10
Nice view, great locations, nice staff, free buggy access, love to stay in here and will be back here again for sure.
Suganya
9.7
/ 10
Will recommend to family and friend because the room and facilities all good we really enjoying our stay at there...
Sarah R.
9.7
/ 10
I love the breakfast, very tasty and huge spread. Nice swimming pool and garden, very clean room. Overall, fantastic! I will surely come again and recommend to others. 😊
In the Area
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Jalan ION Delemen 1, Genting Highlands, Pahang, Malaysia, 69000

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Location Just an hour-drive from Kuala Lumpur, Grand Ion Delemen Hotel is one of the best resort destination hotels in Genting Highland offering a spectacular mountain view of Titiwangsa Range from 6,000 feet above sea level. By driving, it takes 10 minutes to Sky Avenue Genting and Skytropolis Theme Park, 20 minutes to Genting Premium Outlet and approximately 2 hours to airport (KLIA/KLIA2). About Grand Ion Delemen Hotel Featuring 611 contemporary guest rooms, suites and penthouses, each room is equipped with ensuite bathroom with standard toiletries, minibar, coffee-making facilities, safe deposit box, ironing facilities, 42-inch LCD television with satellite channels, slippers and bathrobes. Other facilities include Hugo's In The Sky (international fusion cuisine), Kembali Kitchen (casual dining) , Warung Park Munir (serving Malaysians' favourite), Indoor Heated Pool, 24 hours Fitness Centre, Kids Entertainment Zone, Flying Fox, Rock Climbing, teambuilding and meeting facilities, perfect for families, couples, friends and colleagues to host private functions or corporate events.
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What's around Grand Ion Delemen Hotel

Jalan ION Delemen 1, Genting Highlands, Pahang, Malaysia, 69000
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Lobby Grand Ion Delemen Hotel
Lobby 2 Grand Ion Delemen Hotel

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Overview of Grand Ion Delemen Hotel

Nestled amidst the breathtaking landscapes of Genting Highlands, Grand Ion Delemen Hotel offers a unique blend of modern luxury and natural beauty. This hilltop retreat provides a serene escape from the hustle and bustle of city life, making it an ideal destination for those seeking relaxation and adventure.

Located in Genting Highlands, Grand Ion Delemen Hotel is conveniently situated near popular landmarks such as the SkyCasino, Genting Theme Park, and the First World Plaza. Grand Ion Delemen Hotel is perfect for families, couples, and solo adventurers alike. Whether you're looking for a fun-filled family vacation, a romantic getaway, or a peaceful retreat, this hotel caters to a wide range of travel preferences.

The style and atmosphere of Grand Ion Delemen Hotel are best described as contemporary and sophisticated, with a touch of natural elegance. The hotel's design incorporates elements of the surrounding landscape, creating a harmonious and inviting ambience.

Grand Ion Delemen Hotel

, with booking prices starting from - per room, per night, provides a comfortable and convenient stay for your trip.

Grand Ion Delemen Hotel Facilities

Featuring 1176 rooms in total, Grand Ion Delemen Hotel offers well-equipped spaces and thoughtful amenities to ensure a smooth guest experience.

The accommodation provides a range of facilities and amenities for guests, including AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi.

Available Room Types

Grand Ion Delemen Hotel offers a variety of room types to suit different needs and preferences. These include Deluxe Rooms, Family Suites, and Executive Suites, each designed with comfort and convenience in mind. Many rooms offer stunning views of the surrounding mountains.

All of these facilities are included within -, which covers tax and other fees, ensuring a safe and comfortable experience throughout your stay.

What to Expect When Staying at Grand Ion Delemen Hotel

Expect a relaxed and welcoming atmosphere at Grand Ion Delemen Hotel. The hotel generally maintains a quiet ambience, perfect for those seeking a peaceful escape.

Grand Ion Delemen Hotel attracts a diverse range of guests, including international visitors and families on holiday. The hotel is well-equipped to cater to the needs of all types of travellers.

While Grand Ion Delemen Hotel doesn't typically organise weekly activities or city tours, the concierge is available to provide recommendations and assist with booking excursions in the surrounding area.

Guests are expected to adhere to standard hotel etiquette, including respecting quiet hours and maintaining a clean and tidy environment.

How to Get to Grand Ion Delemen Hotel

The most common way to reach Grand Ion Delemen Hotel is by car or bus from Kuala Lumpur. The drive typically takes around one hour, depending on traffic conditions. Alternatively, you can take a bus directly to Genting Highlands from various points in Kuala Lumpur.

For those using ride-hailing services, simply enter "Grand Ion Delemen Hotel, Genting Highlands" as your destination. The journey from Kuala Lumpur city centre typically takes around one hour, depending on traffic conditions.

While Grand Ion Delemen Hotel is not within walking distance of major spots, it is conveniently located near the Genting Highlands transportation hub, providing easy access to nearby attractions.

Food Near Grand Ion Delemen Hotel

Grand Ion Delemen Hotel offers a variety of dining options, including an on-site restaurant serving breakfast, lunch, and dinner. Guests can also enjoy refreshing drinks at the hotel's bar and lounge.

While Grand Ion Delemen Hotel does not offer kitchen facilities for self-catering, there are numerous cafes and restaurants within a short distance of the hotel.

Recommended dining options near Grand Ion Delemen Hotel include local Malaysian restaurants, international cuisine eateries, and fast-food outlets. There's something to suit every taste and budget.

Things to Do Around Grand Ion Delemen Hotel

Genting Highlands offers a plethora of attractions and activities for visitors of all ages. Popular tourist attractions near Grand Ion Delemen Hotel include the SkyCasino, Genting Theme Park, and the Chin Swee Caves Temple.

Explore the vibrant shopping malls, immerse yourself in entertainment options, visit fascinating temples. There's always something to see and do in Genting Highlands.

For solo travellers, consider visiting the Chin Swee Caves Temple or exploring the SkyAvenue shopping mall. For group travellers, a visit to the Genting Theme Park is a must. An ideal itinerary might include a morning at the theme park, followed by an afternoon of shopping and dining, and an evening at the SkyCasino.

Why Grand Ion Delemen Hotel is Popular Among Travelers

Grand Ion Delemen Hotel is popular among travellers due to its stunning location, luxurious amenities, and excellent service. The hotel's hilltop setting provides breathtaking views of the surrounding mountains, creating a truly unforgettable experience. Its proximity to Genting Highlands' attractions also makes it a convenient base for exploring the area.

Tips for First-Time Visitors

For first-time visitors, consider booking a room with a mountain view for the best experience. Family Suites are ideal for families with children, while Deluxe Rooms are perfect for couples or solo travellers.

Be sure to pack warm clothing, as the weather in Genting Highlands can be cool, especially in the evenings. It's also a good idea to bring comfortable shoes for walking and exploring.

The common languages spoken at Grand Ion Delemen Hotel are English and Malay. While English is widely spoken, learning a few basic Malay phrases can enhance your interactions with the local community.

When staying in Genting Highlands, it's important to be respectful of local customs and traditions. Dress modestly when visiting religious sites and be mindful of noise levels in public areas.

Best Time to Stay at Grand Ion Delemen Hotel

The best time to stay at Grand Ion Delemen Hotel depends on your preferences. The peak season is typically during school holidays and public holidays, when the weather is pleasant and the attractions are bustling with activity. However, prices may be higher during these periods.

For those seeking a quieter and more affordable experience, consider visiting during the off-season. The weather may be slightly cooler, but you'll enjoy fewer crowds and potentially lower prices.

If you have any inquiries about Traveloka products (Flight, Hotel, Travel Activities, and so on) or any booking issue, contact the Customer Service team for assistance.

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A reliable app for all my travel needs. Every complaint was handled professionally, and I was really satisfied with the compensation given for a minor error.
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All facilities in Grand Ion Delemen Hotel

Bar, Cafe and Lounge Grand Ion Delemen Hotel
Bar, Cafe and Lounge
Swimming Pool Grand Ion Delemen Hotel
Swimming Pool
Entertainment Facility Grand Ion Delemen Hotel
Entertainment Facility
Fitness Center Grand Ion Delemen Hotel
Fitness Center
Functional Hall Grand Ion Delemen Hotel
Functional Hall

Hotel Services

  • Concierge
  • Doorman
  • Express check-out
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Multilingual staff
  • Tours
  • Wedding service

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Food and Drinks

  • Restaurant with AC
  • A la carte dinner
  • A la carte lunch
  • Breakfast
  • Breakfast (surcharge)
  • Cafe
  • Dining area
  • Snacks
  • Vegetarian meal

General

  • AC
  • Ballroom
  • Banquet
  • Family room
  • Non-smoking room
  • Swimming pool
  • Recreation room
  • Smoking area
  • Terrace

In-room Facilities

  • Bathrobe
  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Refrigerator
  • Shower
  • TV

Business Facilities

  • Business facilities
  • Computer station
  • Conference room
  • Meeting facilities
  • Photocopier
  • Projector

Things to Do

  • Children play area
  • Fitness center
  • Garden
  • Indoor pool
  • Outdoor facilities

Transportation

  • Area shuttle with surcharge
  • Secure parking

Nearby Facilities

  • Grocery
  • Shops

Sports and Recreations

  • Fitness center
  • Game room

Family-friendly Facilities

  • Children pool

Accessibilty

  • Disabled access friendly

Connectivity

  • Free WiFi

Accommodation Policy & General Information in Grand Ion Delemen Hotel

Important Note

As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

General Check-in Instructions

Daily Shuttle to/from First World Plaza Entrance/Sky Avenue is chargeable at MYR 5 / per seat / per way
Effective 1st March 2022, guests are required to pay MYR 3 per room per night for Cukai Kelestarian (Sustainability Tax) imposed by the State Government. This is not included in the room rate and will be paid directly at the hotel.
The breakfast rate at Kembali Food Merchant is RM70 per person for adult and RM35 per person for child (4–11 years old) and senior citizen.

Deposit

Deposit MYR 200.00 is required upon check-in. The accommodation accepts cash, debit or credit card.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 15:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Grand Ion Delemen Hotel
1176
Number of floors in Grand Ion Delemen Hotel
37
Another facilities in Grand Ion Delemen Hotel
Concierge, Doorman, Express check-out, Front desk, 24-hour Receptionist

Frequently asked question in Grand Ion Delemen Hotel

What are available facilities at Grand Ion Delemen Hotel?
There are top facilites at Grand Ion Delemen Hotel such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Grand Ion Delemen Hotel?
The standard check-in time at Grand Ion Delemen Hotel is starting from From 15:00 while the latest check-out time is at Before 12:00
Does Grand Ion Delemen Hotel provide breakfast?
Yes, Grand Ion Delemen Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
How many stars does Grand Ion Delemen Hotel have?
Grand Ion Delemen Hotel is a 5.0-star hotel.
How many floors does Grand Ion Delemen Hotel have?
Grand Ion Delemen Hotel has 37 floors.
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More Reviews from Other Guests in Grand Ion Delemen Hotel

Overall Ratings & Reviews Grand Ion Delemen Hotel

Traveloka (2,318)
Other sources (512)
8.3
Very Good
From 2,318 reviews
Provided by travelers on
Cleanliness

8.5

Room Comfort

8.4

Meal

8.1

Location

7.9

Service and Facilites

8.3

People often mention about Grand Ion Delemen Hotel
All
Bedroom (30)
Staff Friendliness (23)
Room Space (23)
Surroundings (22)
Hotel Area (22)
Ambiance (21)
Bathroom (17)
Taste (16)
Family Friendly (15)
Soundproof (14)
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Traveler Reviews Grand Ion Delemen Hotel

Number of reviews per page
20
40
Customer reviews
F***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.6
/10
Reviewed 5 week(s) ago
The lobby and parking is in separated building, kinda difficult to understand the layout. The room has cockroach. There is hair left in the toilet. The soap distributer also broken, we need to scoop the soap. Wifi also slow, disconnect few times. However, the room is spacious and comfortable for 3 adult.
1 people find it helpful
Accommodation's Reply
30 Sep 2025
Dear Guest, We deeply apologize for any inconvenience or discomfort caused during your stay at our hotel. We already forward this issue to the relevant department . Our hotel is always striving for improvement, and we greatly appreciate your honest review and opinions. Once again, we sincerely apologize for any inconvenience you experienced during your stay. We hope to welcome you back and ensure that your next visit will be flawless. Regards, Customer Care
R***d
icon-origin-TRAVELOKA
6.7
/10
Reviewed 6 week(s) ago
A little disappointing. Room was quite old with no heating ( it gets cold up there) ,furniture was uncomfortable but was clean and tidy. Food was ok
2 people find it helpful
Accommodation's Reply
22 Sep 2025
Dear Guest, We deeply apologize for any inconvenience or grievances caused during your stay at our hotel. Please be assured that this is not reflective of our values and standards. Our hotel is always striving for improvement, and we greatly appreciate your honest review and opinions. Your complaint will be immediately relayed to the relevant staff to address the issue. Meanwhile, please allow us the opportunity to rectify our mistakes. Once again, we sincerely apologize for any inconvenience you experienced during your stay. We hope to welcome you back and ensure that your next visit will be flawless. Thank you. Customer Care
Profile Picture
Stevie P. W.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 10 week(s) ago
Good hotel and I very enjoy when stay here. Good location, and good for staycation. The hotel clean and comfortable.
1 people find it helpful
Accommodation's Reply
25 Aug 2025
Dear Guest, Thank you so much for your positive feedback! We're glad to have you as our customer and it makes us incredibly happy to know that you enjoyed your stay. We'll continue working hard to provide you with an excellent experience. Have a good day! Regards, Customer Care
Profile Picture
Stevie P. W.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 10 week(s) ago
Very good place to stay when you are vacation in genting. Very good ambience and surrounding. High place, so you can see mist here. Please wear jacket. So cold. The hotel was goo, clean, and comfortable. We are very enjoy when stay here.
2 people find it helpful
Accommodation's Reply
25 Aug 2025
Dear Guest, Thank you so much for your positive feedback! We're glad to have you as our customer and it makes us incredibly happy to know that you enjoyed your stay. We'll continue working hard to provide you with an excellent experience. Have a good day! Regards, Customer Care
aku
icon-origin-TRAVELOKA
9.4
/10
Reviewed 10 week(s) ago
Recommended to family stay. Nearby attraction. Great weather. Out of traffic.
Find this review helpful?
Accommodation's Reply
20 Aug 2025
Dear Guest, Thank you so much for your positive feedback! We're glad to have you as our customer and it makes us incredibly happy to know that you enjoyed your stay. We'll continue working hard to provide you with an excellent experience. Have a good day! Regards, Customer Care
Ayu A.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.6
/10
Reviewed 13 week(s) ago
Best accommodation if you go to Genting. The rooms are very spacious. Most importantly, the pool is very nice because it has a roof so that my kids can swim even if it rains.
6 people find it helpful
Accommodation's Reply
18 Aug 2025
Dear Guest, Thank you so much for your positive feedback! We're glad to have you as our customer and it makes us incredibly happy to know that you enjoyed your stay. We'll continue working hard to provide you with an excellent experience. Have a good day! Regards, Customer Care
E***A
icon-origin-TRAVELOKA
8.0
/10
Reviewed 14 week(s) ago
The location is excellent, but the room cleanliness is poor, the curtains are loose.
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Accommodation's Reply
18 Aug 2025
Dear Guest, Thank you so much for your positive feedback! We're glad to have you as our customer and it makes us incredibly happy to know that you enjoyed your stay. We'll continue working hard to provide you with an excellent experience. Have a good day! Regards, Customer Care
C***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.7
/10
Reviewed 14 week(s) ago
Honestly, the hotel is very comfortable with clean and cool air, it really makes you feel at home there, but it's a shame that in a hotel that big, guests have to find their own room without being accompanied by staff and are only directed to several towers. So far, everything is paid off with the view and cool air 🙂
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1 people find it helpful
Accommodation's Reply
18 Aug 2025
Dear Guest, Thank you so much for your positive feedback! We're glad to have you as our customer and it makes us incredibly happy to know that you enjoyed your stay. We'll continue working hard to provide you with an excellent experience. Have a good day! Regards, Customer Care
Irawaty
icon-origin-TRAVELOKA
6.2
/10
Reviewed 14 week(s) ago
The room position is confusing, many buildings (1-7) have to go in and out of the building to reach the room. The bathroom gives off an unpleasant smell.
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Accommodation's Reply
24 Jul 2025
Dear Guest, Thank you so much for your feedback! We're glad to have you as our customer and it makes us incredibly happy to know that you enjoyed your stay. We'll continue working hard to provide you with an excellent experience. Have a good day! Regards, Customer Care
s***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 17 week(s) ago
good and steady although at first checking in was confusing because the towers were different
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1 people find it helpful
Accommodation's Reply
07 Jul 2025
Dear Guest, Thank you so much for your positive feedback! We're glad to have you as our customer and it makes us incredibly happy to know that you enjoyed your stay. We'll continue working hard to provide you with an excellent experience. Have a good day! Regards, Customer Care
A***g
icon-Leisure
Leisure
icon-origin-TRAVELOKA
7.7
/10
Reviewed 17 week(s) ago
The hotel is nice, the staff is not friendly, the room is not clean, there is a lot of dust & marks from the floor, there is a lot of hair under the mattress.
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2 people find it helpful
Accommodation's Reply
01 Jul 2025
Dear Guest, We deeply apologize for any inconvenience or grievances caused during your stay at our hotel. Please be assured that this is not reflective of our values and standards. Our hotel is always striving for improvement, and we greatly appreciate your honest review and opinions. Your complaint will be immediately relayed to the relevant staff to address the issue. Meanwhile, please allow us the opportunity to rectify our mistakes. Once again, we sincerely apologize for any inconvenience you experienced during your stay. We hope to welcome you back and ensure that your next visit will be flawless. Thank you. Customer Care
G***e
icon-origin-TRAVELOKA
9.1
/10
Reviewed 19 week(s) ago
Most of the places there was amazing, but the location is kind of bumpy when you try to go to other places out of the hotel: 3
1 people find it helpful
Accommodation's Reply
24 Jun 2025
Dear Guest, Thank you so much for your positive feedback! We're glad to have you as our customer and it makes us incredibly happy to know that you enjoyed your stay. We'll continue working hard to provide you with an excellent experience. Have a good day! Regards, Customer Care
Y***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.2
/10
Reviewed 20 week(s) ago
- Do not disturb button is spoilt, cleaner went into room when i was away - TV controller was not working (maybe wrong controller for the tv?) - Missing Aircon controller for the room - Room cupboard cannot be fully closed so light was on throughout - Double decker bed squeaks every time there is movement, felt unstable and unsafe
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2 people find it helpful
Accommodation's Reply
17 Jun 2025
Dear Guest, We deeply apologize for any inconvenience or grievances caused during your stay at our hotel. Please be assured that this is not reflective of our values and standards. Our hotel is always striving for improvement, and we greatly appreciate your honest review and opinions. Your complaint will be immediately relayed to the relevant staff to address the issue. Meanwhile, please allow us the opportunity to rectify our mistakes. Once again, we sincerely apologize for any inconvenience you experienced during your stay. We hope to welcome you back and ensure that your next visit will be flawless. Regards, Customer Care
L***a
icon-Medical
Medical
icon-origin-TRAVELOKA
8.4
/10
Reviewed 20 week(s) ago
apartment with hotel too,,when check in only one person guard must self service but assisted how to do it, there is charge service debit card the atmosphere is quite cool, only for ordinary food, order fried vermicelli oil is really a lot access to Genting must take a taxi / hotel bus my rosary was left behind I contacted the hotel via WA to ask for help sending it to the hotel in China town Kuala Lumpur later how much will I pay, but they said it can't have to pick it up myself, want to go back it takes time because I'm only in transit, disappointed also because the rosary is a gift from my child bought in the Vatican, if possible please help send it
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1 people find it helpful
Accommodation's Reply
17 Jun 2025
Dear Guest, We deeply apologize for any inconvenience or grievances caused during your stay at our hotel. Please be assured that this is not reflective of our values and standards. Our hotel is always striving for improvement, and we greatly appreciate your honest review and opinions. Your complaint will be immediately relayed to the relevant staff to address the issue. Meanwhile, please allow us the opportunity to rectify our mistakes. Once again, we sincerely apologize for any inconvenience you experienced during your stay. We hope to welcome you back and ensure that your next visit will be flawless. Regards, Customer Care
T***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 24 week(s) ago
The hotel is great...clean...friendly service...there is a shuttle bus to Genting Highlands too
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5 people find it helpful
Accommodation's Reply
11 Jun 2025
Dear Guest, Thank you so much for your positive feedback! We're glad to have you as our customer and it makes us incredibly happy to know that you enjoyed your stay. We'll continue working hard to provide you with an excellent experience. Have a good day! Regards, Customer Care
VIGNESH V.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 24 week(s) ago
They provided an awesome unblocked mountain view room. Staffs are very friendly, the room is clean, and breakfast was nice. Enjoyed the stay thoroughly. Thanks, Majestic team.
1 people find it helpful
Accommodation's Reply
11 Jun 2025
Dear Guest, Thank you so much for your positive feedback! We're glad to have you as our customer and it makes us incredibly happy to know that you enjoyed your stay. We'll continue working hard to provide you with an excellent experience. Have a good day! Regards, Customer Care
vinda i.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.8
/10
Reviewed 25 week(s) ago
Access is difficult. The bus has to pay 7 ringgit per person. The food is not delicious. It is also difficult to find Grab. If you are on a vacation with your family, the place is okay. If you want to feel the atmosphere of a room above the clouds, this is worth a try.
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3 people find it helpful
Accommodation's Reply
11 Jun 2025
Dear Guest, Thank you so much for your positive feedback! We're glad to have you as our customer and it makes us incredibly happy to know that you enjoyed your stay. We'll continue working hard to provide you with an excellent experience. Have a good day! Regards, Customer Care
D***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 27 week(s) ago
Great hotel good services friendly and helpful staff
1 people find it helpful
Accommodation's Reply
29 Apr 2025
Dear Guest, Thank you so much for your positive feedback! We're glad to have you as our customer and it makes us incredibly happy to know that you enjoyed your stay. We'll continue working hard to provide you with an excellent experience. Have a good day! Regards, Customer Care.
Tommy L.
icon-origin-TRAVELOKA
8.8
/10
Reviewed 28 week(s) ago
Staffs are friendly and helpful, security good.
1 people find it helpful
Accommodation's Reply
22 Apr 2025
Dear Guest, Thank you so much for your positive feedback! We're glad to have you as our customer and it makes us incredibly happy to know that you enjoyed your stay. We'll continue working hard to provide you with an excellent experience. Have a good day! Regards, Customer Care
J***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 28 week(s) ago
very good hotel, the room is big
Find this review helpful?
Accommodation's Reply
21 Apr 2025
Dear Guest, Thank you so much for your positive feedback! We're glad to have you as our customer and it makes us incredibly happy to know that you enjoyed your stay. We'll continue working hard to provide you with an excellent experience. Have a good day! Regards, Customer Care
Number of reviews per page
20
40

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Exterior 4 Grand Ion Delemen Hotel

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Grand Ion Delemen Hotel

Traveloka (2,318)
Other sources (512)
8.3
Very Good
From 2,318 reviews
Provided by travelers on
Cleanliness

8.5

Room Comfort

8.4

Meal

8.1

Location

7.9

Service and Facilites

8.3

People often mention about Grand Ion Delemen Hotel
All
Bedroom (30)
Staff Friendliness (23)
Room Space (23)
Surroundings (22)
Hotel Area (22)
Ambiance (21)
Bathroom (17)
Taste (16)
Family Friendly (15)
Soundproof (14)
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Traveler Reviews Grand Ion Delemen Hotel

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40
Customer reviews
F***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.6
/10
Reviewed 5 week(s) ago
The lobby and parking is in separated building, kinda difficult to understand the layout. The room has cockroach. There is hair left in the toilet. The soap distributer also broken, we need to scoop the soap. Wifi also slow, disconnect few times. However, the room is spacious and comfortable for 3 adult.
1 people find it helpful
Accommodation's Reply
30 Sep 2025
Dear Guest, We deeply apologize for any inconvenience or discomfort caused during your stay at our hotel. We already forward this issue to the relevant department . Our hotel is always striving for improvement, and we greatly appreciate your honest review and opinions. Once again, we sincerely apologize for any inconvenience you experienced during your stay. We hope to welcome you back and ensure that your next visit will be flawless. Regards, Customer Care
R***d
icon-origin-TRAVELOKA
6.7
/10
Reviewed 6 week(s) ago
A little disappointing. Room was quite old with no heating ( it gets cold up there) ,furniture was uncomfortable but was clean and tidy. Food was ok
2 people find it helpful
Accommodation's Reply
22 Sep 2025
Dear Guest, We deeply apologize for any inconvenience or grievances caused during your stay at our hotel. Please be assured that this is not reflective of our values and standards. Our hotel is always striving for improvement, and we greatly appreciate your honest review and opinions. Your complaint will be immediately relayed to the relevant staff to address the issue. Meanwhile, please allow us the opportunity to rectify our mistakes. Once again, we sincerely apologize for any inconvenience you experienced during your stay. We hope to welcome you back and ensure that your next visit will be flawless. Thank you. Customer Care
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Stevie P. W.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 10 week(s) ago
Good hotel and I very enjoy when stay here. Good location, and good for staycation. The hotel clean and comfortable.
1 people find it helpful
Accommodation's Reply
25 Aug 2025
Dear Guest, Thank you so much for your positive feedback! We're glad to have you as our customer and it makes us incredibly happy to know that you enjoyed your stay. We'll continue working hard to provide you with an excellent experience. Have a good day! Regards, Customer Care
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Stevie P. W.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 10 week(s) ago
Very good place to stay when you are vacation in genting. Very good ambience and surrounding. High place, so you can see mist here. Please wear jacket. So cold. The hotel was goo, clean, and comfortable. We are very enjoy when stay here.
2 people find it helpful
Accommodation's Reply
25 Aug 2025
Dear Guest, Thank you so much for your positive feedback! We're glad to have you as our customer and it makes us incredibly happy to know that you enjoyed your stay. We'll continue working hard to provide you with an excellent experience. Have a good day! Regards, Customer Care
aku
icon-origin-TRAVELOKA
9.4
/10
Reviewed 10 week(s) ago
Recommended to family stay. Nearby attraction. Great weather. Out of traffic.
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Accommodation's Reply
20 Aug 2025
Dear Guest, Thank you so much for your positive feedback! We're glad to have you as our customer and it makes us incredibly happy to know that you enjoyed your stay. We'll continue working hard to provide you with an excellent experience. Have a good day! Regards, Customer Care
Ayu A.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.6
/10
Reviewed 13 week(s) ago
Best accommodation if you go to Genting. The rooms are very spacious. Most importantly, the pool is very nice because it has a roof so that my kids can swim even if it rains.
6 people find it helpful
Accommodation's Reply
18 Aug 2025
Dear Guest, Thank you so much for your positive feedback! We're glad to have you as our customer and it makes us incredibly happy to know that you enjoyed your stay. We'll continue working hard to provide you with an excellent experience. Have a good day! Regards, Customer Care
E***A
icon-origin-TRAVELOKA
8.0
/10
Reviewed 14 week(s) ago
The location is excellent, but the room cleanliness is poor, the curtains are loose.
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Accommodation's Reply
18 Aug 2025
Dear Guest, Thank you so much for your positive feedback! We're glad to have you as our customer and it makes us incredibly happy to know that you enjoyed your stay. We'll continue working hard to provide you with an excellent experience. Have a good day! Regards, Customer Care
C***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.7
/10
Reviewed 14 week(s) ago
Honestly, the hotel is very comfortable with clean and cool air, it really makes you feel at home there, but it's a shame that in a hotel that big, guests have to find their own room without being accompanied by staff and are only directed to several towers. So far, everything is paid off with the view and cool air 🙂
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1 people find it helpful
Accommodation's Reply
18 Aug 2025
Dear Guest, Thank you so much for your positive feedback! We're glad to have you as our customer and it makes us incredibly happy to know that you enjoyed your stay. We'll continue working hard to provide you with an excellent experience. Have a good day! Regards, Customer Care
Irawaty
icon-origin-TRAVELOKA
6.2
/10
Reviewed 14 week(s) ago
The room position is confusing, many buildings (1-7) have to go in and out of the building to reach the room. The bathroom gives off an unpleasant smell.
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Accommodation's Reply
24 Jul 2025
Dear Guest, Thank you so much for your feedback! We're glad to have you as our customer and it makes us incredibly happy to know that you enjoyed your stay. We'll continue working hard to provide you with an excellent experience. Have a good day! Regards, Customer Care
s***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 17 week(s) ago
good and steady although at first checking in was confusing because the towers were different
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1 people find it helpful
Accommodation's Reply
07 Jul 2025
Dear Guest, Thank you so much for your positive feedback! We're glad to have you as our customer and it makes us incredibly happy to know that you enjoyed your stay. We'll continue working hard to provide you with an excellent experience. Have a good day! Regards, Customer Care
A***g
icon-Leisure
Leisure
icon-origin-TRAVELOKA
7.7
/10
Reviewed 17 week(s) ago
The hotel is nice, the staff is not friendly, the room is not clean, there is a lot of dust & marks from the floor, there is a lot of hair under the mattress.
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2 people find it helpful
Accommodation's Reply
01 Jul 2025
Dear Guest, We deeply apologize for any inconvenience or grievances caused during your stay at our hotel. Please be assured that this is not reflective of our values and standards. Our hotel is always striving for improvement, and we greatly appreciate your honest review and opinions. Your complaint will be immediately relayed to the relevant staff to address the issue. Meanwhile, please allow us the opportunity to rectify our mistakes. Once again, we sincerely apologize for any inconvenience you experienced during your stay. We hope to welcome you back and ensure that your next visit will be flawless. Thank you. Customer Care
G***e
icon-origin-TRAVELOKA
9.1
/10
Reviewed 19 week(s) ago
Most of the places there was amazing, but the location is kind of bumpy when you try to go to other places out of the hotel: 3
1 people find it helpful
Accommodation's Reply
24 Jun 2025
Dear Guest, Thank you so much for your positive feedback! We're glad to have you as our customer and it makes us incredibly happy to know that you enjoyed your stay. We'll continue working hard to provide you with an excellent experience. Have a good day! Regards, Customer Care
Y***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.2
/10
Reviewed 20 week(s) ago
- Do not disturb button is spoilt, cleaner went into room when i was away - TV controller was not working (maybe wrong controller for the tv?) - Missing Aircon controller for the room - Room cupboard cannot be fully closed so light was on throughout - Double decker bed squeaks every time there is movement, felt unstable and unsafe
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2 people find it helpful
Accommodation's Reply
17 Jun 2025
Dear Guest, We deeply apologize for any inconvenience or grievances caused during your stay at our hotel. Please be assured that this is not reflective of our values and standards. Our hotel is always striving for improvement, and we greatly appreciate your honest review and opinions. Your complaint will be immediately relayed to the relevant staff to address the issue. Meanwhile, please allow us the opportunity to rectify our mistakes. Once again, we sincerely apologize for any inconvenience you experienced during your stay. We hope to welcome you back and ensure that your next visit will be flawless. Regards, Customer Care
L***a
icon-Medical
Medical
icon-origin-TRAVELOKA
8.4
/10
Reviewed 20 week(s) ago
apartment with hotel too,,when check in only one person guard must self service but assisted how to do it, there is charge service debit card the atmosphere is quite cool, only for ordinary food, order fried vermicelli oil is really a lot access to Genting must take a taxi / hotel bus my rosary was left behind I contacted the hotel via WA to ask for help sending it to the hotel in China town Kuala Lumpur later how much will I pay, but they said it can't have to pick it up myself, want to go back it takes time because I'm only in transit, disappointed also because the rosary is a gift from my child bought in the Vatican, if possible please help send it
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1 people find it helpful
Accommodation's Reply
17 Jun 2025
Dear Guest, We deeply apologize for any inconvenience or grievances caused during your stay at our hotel. Please be assured that this is not reflective of our values and standards. Our hotel is always striving for improvement, and we greatly appreciate your honest review and opinions. Your complaint will be immediately relayed to the relevant staff to address the issue. Meanwhile, please allow us the opportunity to rectify our mistakes. Once again, we sincerely apologize for any inconvenience you experienced during your stay. We hope to welcome you back and ensure that your next visit will be flawless. Regards, Customer Care
T***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 24 week(s) ago
The hotel is great...clean...friendly service...there is a shuttle bus to Genting Highlands too
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5 people find it helpful
Accommodation's Reply
11 Jun 2025
Dear Guest, Thank you so much for your positive feedback! We're glad to have you as our customer and it makes us incredibly happy to know that you enjoyed your stay. We'll continue working hard to provide you with an excellent experience. Have a good day! Regards, Customer Care
VIGNESH V.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 24 week(s) ago
They provided an awesome unblocked mountain view room. Staffs are very friendly, the room is clean, and breakfast was nice. Enjoyed the stay thoroughly. Thanks, Majestic team.
1 people find it helpful
Accommodation's Reply
11 Jun 2025
Dear Guest, Thank you so much for your positive feedback! We're glad to have you as our customer and it makes us incredibly happy to know that you enjoyed your stay. We'll continue working hard to provide you with an excellent experience. Have a good day! Regards, Customer Care
vinda i.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.8
/10
Reviewed 25 week(s) ago
Access is difficult. The bus has to pay 7 ringgit per person. The food is not delicious. It is also difficult to find Grab. If you are on a vacation with your family, the place is okay. If you want to feel the atmosphere of a room above the clouds, this is worth a try.
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3 people find it helpful
Accommodation's Reply
11 Jun 2025
Dear Guest, Thank you so much for your positive feedback! We're glad to have you as our customer and it makes us incredibly happy to know that you enjoyed your stay. We'll continue working hard to provide you with an excellent experience. Have a good day! Regards, Customer Care
D***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 27 week(s) ago
Great hotel good services friendly and helpful staff
1 people find it helpful
Accommodation's Reply
29 Apr 2025
Dear Guest, Thank you so much for your positive feedback! We're glad to have you as our customer and it makes us incredibly happy to know that you enjoyed your stay. We'll continue working hard to provide you with an excellent experience. Have a good day! Regards, Customer Care.
Tommy L.
icon-origin-TRAVELOKA
8.8
/10
Reviewed 28 week(s) ago
Staffs are friendly and helpful, security good.
1 people find it helpful
Accommodation's Reply
22 Apr 2025
Dear Guest, Thank you so much for your positive feedback! We're glad to have you as our customer and it makes us incredibly happy to know that you enjoyed your stay. We'll continue working hard to provide you with an excellent experience. Have a good day! Regards, Customer Care
J***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 28 week(s) ago
very good hotel, the room is big
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Accommodation's Reply
21 Apr 2025
Dear Guest, Thank you so much for your positive feedback! We're glad to have you as our customer and it makes us incredibly happy to know that you enjoyed your stay. We'll continue working hard to provide you with an excellent experience. Have a good day! Regards, Customer Care
Number of reviews per page
20
40