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  6. Hotel Waterfall Penang

Hotel Waterfall Penang

Hotel
160, Jalan Utama, Pulau Tikus, Georgetown, Penang, Malaysia, 10450
Exterior / Building
Featured Image
Featured Image
Lobby
Bedroom
See all photos
Convenient
7.7/10
According to 83 guests
Price was affordable, room was clean and comfortable. Walking distance to Adventist Hospital
Nico D.
See all reviews
Based on 26 traveler reviews
AC
Parking
24-Hour Front Desk
Elevator
WiFi

Nearby attractions
Penang Adventist Hospital
(0.65 km)
Gurney Plaza
(1.23 km)
Gurney Drive
(1.50 km)
Island Hospital
(1.86 km)
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Review by Traveloka users
Review
7.7
/10
Convenient
Cleanliness
7.56
Comfort
7.40
Meal
6.65
Location
7.72
Service
7.52

48 Traveloka customers have stayed in this hotel and given reviews:

9.7
Very good service and really enjoy the peneng trip.
8.5
Nice and clean hotel. Very good staff
5.4
The customer service very bad except the security.
5.7
Not so nice then service not so good
8.5
Great! Spacious room and very clean.
6.1
Staff is not friendly. Not same room as I expected
8.5
Very affordable and spacey room
6.1
The room is not as expectation, when my sister and her family arrived there, they are disappointed.
5.4
Hotel room is very noisy because facing main road, aircond also noisy. But their security guard on duty at night is very friendly.
9.6
Price was affordable, room was clean and comfortable. Walking distance to Adventist Hospital
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Based on
26 reviews
Rating
Location
Rooms
Service
Value
Cleanliness
Review from
Business6
Couples0
Solo travel4
Family12
Friends getaway4
Rating Result
Very Bad
6
Bad
6
Average
6
Very Good
6
Extraordinary
2
Cik N
Nice hotel!
This is my first time staying at this hotel. I booked 1 family room for 5 pax. The room has 2 double beds which can actually accommodate 4 pax and my family add up 1 more mattress to accommodate 5 of us. The room we got for me is quite small for a family of 5 (all of us are adult). We managed to get room with window so that we can always monitor our car parked there. They provide free parking just beside the hotel. The wardobe and some of the furnitures in the room looks old. We pay RM180+ for one night stay. I think they should already replace the furniture. The beds are nice. Our bathroom is equipped with bath tub. The toilet bowl is actually quite high for a petite person like me. A flat screen tv is provided with some astro channel. Since we don’t really spend time in the room, the tv and tv channel is not really our concern. They have only few power socket in the room. 1 for tv, 1 for the mini refrigerator and 1 at the make up table. We couldn’t find any near to the beds. We have to take turn to use the power socket. I think they should have more in the room. They do provide free hot drinks at the lobby starting from 7.00am (if i am not mistaken) until 3.00pm everyday. But I haven’t got a chance to try it. Guest can also buy some snack food at the lobby counter if you feel hungry in the middle of the night. The elevator work well. But our room is quite far to the end from the lift. The staff there are friendly. The housekeeping staff mostly very helpful. Some of them also remember us. Thanks for that, we really appreciate it. Overall is just nice and ok for me. The lobby interior is nice. I like it.
Family - Oct 2, 2017
Alee1106
OK
I booked a double bed room through Agoda, The room was not the same as the the picture shown on the website. However it had everything I needed for an overnight stay. The room was clean and the shower had strong water pressure. The staff were helpful, especially the Chinese cleaning lady and the security guard.The hotel is within walking distance to the Youth Park and the food court just two blocks away..
Business - Aug 31, 2017
Faizz123
Very run down place
A group of 6 stayed here for 1 night. Didn't get a very warm welcome, staff seemed unfriendly and were always rushed. The actual rooms looked like they hadn't been updated in 30 odd years. The pictures were very deceiving. There was a very unpleasant odour coming from all 3 of the rooms we booked. The wifi was practically non existent, it would connect but would not let me use the internet. We were very careful to lock all our bags as we saw housekeeping staff entering our room as soon as we would leave, yet they would not have cleaned anything. Overall not a very pleasant stay.
Friends getaway - Jul 22, 2017
lxtan06
This Hotel is so well placed that it is very accessible to places like Pulau Tikus and the Botanical Gardens
The staff were very cheerful, pleasant and helpful. I was very impressed with the manner in which they checked me in. They were ever willing to assist me in my difficulties as I was very tired when I arrived that day and the reception staff were indeed very patient and helpful throughout.
Business - Apr 10, 2017
Michael C
Very deceiving pictures on the Agoda website
Pictures shows renovated rooms on the website and also banner on the lobby but as we went to check out the room, it was old and nothing like what the pictures looks like. We decided to cancel the booking and spoke to the front desk Indian lady, she wasn't very pleasant and was very abrupt and told us we cannot cancel. My wife rang up Agoda customer service and they grant the cancellation. Bye bye to the Hotel Waterfall, I'm sorry but I don't recommend it to anyone, apart from it being a bit far from the happening places and the city centre.
Family - Feb 24, 2017
See other reviews

Deposit is required during check-in using cash, or credit card.

A tax is imposed by the city: MYR 2.00 /room per night

Hotel facility

Description

Hotel policy

  • In-room Facilities
    • Cable TV
    • Desk
    • Hairdryer
    • Minibar
    • Shower
    • TV
  • General
    • AC
    • Family room
    • Non-smoking room
    • Smoke free
  • Nearby Facilities
    • ATM/Banking
    • Grocery
    • Hair salon
    • Shops
  • Public Facilities
    • Parking
    • Elevator
    • WiFi in public area
  • Hotel Services
    • 24-hour Receptionist
    • Laundry service
    • Tours
  • Transportation
    • Airport transfer
    • Limited parking
  • Accessibilty
    • Wheelchair accessible
  • Shuttle Service
    • Airport transfer with surcharge
  • Connectivity
    • Free WiFi

Check-in and Check-out Time

Check-in: 2:00 PM
Check-out: 12:00 PM

Location
Staying at Hotel Waterfall is a good choice when you are visiting Pulau Tikus.

This hotel is very easy to find since it is strategically positioned close to public facilities.

About Hotel Waterfall

For you, travelers who wish to travel comfortably on a budget, Hotel Waterfall is the perfect place to stay that provides decent facilities as well as great services.

From business event to corporate gathering, Hotel Waterfall provides complete services and facilities that you and your colleagues need.

Have fun with various entertaining facilities for you and the whole family at Hotel Waterfall, a wonderful accommodation for your family holiday.

If you plan to have a long-term stay, staying at Hotel Waterfall is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.

While traveling with friends can be a lot of fun, traveling solo has its own perks. As for the accommodation, Hotel Waterfall is suitable for you who value privacy during your stay.

Hotel Waterfall is the smartest choice for you who are looking for affordable accommodation with outstanding service.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Hotel Waterfall exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Staying at Hotel Waterfall will surely satisfy you with its great hospitality and affordable price.

Hotel may accept Late check out, subject to room availability, with additional fee.

Hotel may accept Early check in, subject to room availability, with additional fee.


Effective from June 1, 2014, the City Council of Penang will impose a Local Council Tax of MYR 3 per room per night for 4 and 5-star hotels, and MYR 2 per room per night for 0 to 3-star hotels. The star rating will be in accordance to the rating from Local Council and should the rating differ from the website, the local council rating will apply. This fee is being included in Hotel's Room Rate.

With effect from 01 September 2017, with reference to the Law of Malaysia Act 791, Tourism Act 2017, hotel guests who are non-Malaysian or non-Permanent Resident of Malaysia, are committed to a Tourism Tax of MYR 10.00 nett per room night of stay as determined and imposed by the Malaysian Government, which is not included in the reservation and will be collected by the hotel upon check in. This is to be applied in-addition to existing fees/taxes levied and the existing local tourism fee in Penang.

You may be required to present valid government-issued identification at check-in, along with credit card / cash to cover the incidentals and deposits.

All special request such as Non-Smoking Room, Smoking Room, Early Check-In, Late Check-Out, Higher Floor and etc are not guaranteed and strongly subject to hotel’s availability. Additional charges may apply.

Hotel may charge you additional fee for each extra person after reserves room’s maximum occupancy. Any availability of extra bed or baby crib is subject to hotel availability.

Additional fee such as extra bed, food and beverage, telephone, room service, airport transfer, laundry service etc is handled directly between guest and hotel.

Refundable deposit of RM50 will be collected upon check in

Pets are NOT allowed.

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.