Sutra Beach Resort. The staff are warm, friendly and helpful. The owner/manager is an idiot. They are an idiot because instead of maintaining an old resort at a simple, clean, basic and functional level, with, for example, decent internet. They are letting the place slowly rot away around their paying clients. This demonstrates a contempt for paying customers, a prejudicial view of the moral value of their customers as human beings, and a fundamental greed/love of money. Naturally, business is about making money. Of course it is. But 'good' business is about making good money honestly and ethically. My view would be this: the owner/manager needs to take a long hard look at themselves in the mirror, and decide what sort of person they wish to be. Either hard- working, honest and prosperous, or, a small, money-grubbing person, thought of as being 'rich' by people who don't matter. It is a purely moral decision. Its possible to be comfortably off while offering a value-for-money facility. Maybe its time to quit, and pass the resort to someone who gives a damn, and has an actual interest in running it properly. Although, frankly, that time was probably 10 years ago.