Meritz Hotel Miri

Hotels
7.9
/10
Very Good
827 reviews

What Guests Say About Their Stay

Room Space (4)

Sebastian D.

9.4
/ 10
We had so much fun in Meritz. From the big king room to the wedding ceremony all is awesome. The room services big plate breakfast is the best I ever had!

NUR A. B. A. B.

8.5
/ 10
Good hotel with nice shopping mall

ribena b.

9.4
/ 10
Gorgeous room and the best night view.
See original

Dayang Rosiah Bt Abdul Hamid

9.4
/ 10
Clean and comfortable, a great place to stay.
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Tina N.

9.7
/ 10
It was great. The room is clean and the staff are friendly. Definitely will recommend friends to come and stay in this hotel.
In the Area
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Bintang Megamall, Jalan Miri-Pujut, Miri Town, Miri, Sarawak, Malaysia, 98000

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Meritz Hotel is a well known four-star business class hotel in the heart of Miri. The hotel is ideally located in the middle of Miri town, just few kilometers from Bintang Megamall. Miri is located in the middle of Malaysian Borneo and close to the border of Brunei Darussalam. This hotel is only 20 minutes’ drive to Miri Airport (IATA: MYY, ICAO: WBGR), which is the sixth busiest airport in Malaysia, and the second busiest in Sarawak in terms of passenger and aircraft movement. Miri is famous for its local day markets, which operated by the ethnic people on every weekends. They are called Tamu which means market where you will see a lot of jungle produce, rare handmade or hand cooked items being sold. There are also local traders selling vegetables and Iban prayer items. One unique fact about this place is that only ethnic vendors are allowed to trade here.
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What's around Meritz Hotel Miri

Bintang Megamall, Jalan Miri-Pujut, Miri Town, Miri, Sarawak, Malaysia, 98000
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Overview of Meritz Hotel Miri

Nestled in the heart of Miri's commercial district,

Meritz Hotel Miri

stands as one of the city's most distinguished four-star properties, offering travellers a seamless blend of comfort, convenience, and contemporary hospitality in the proud oil city of Sarawak. Strategically positioned within the iconic

Bintang Megamall

complex along Jalan Miri-Pujut, the hotel places guests within immediate reach of premier shopping, dining, and entertainment options, making it an ideal base whether you are visiting for business or leisure.

With a total of

230 well-appointed guest rooms

spread across multiple categories, Meritz Hotel Miri caters to a wide range of travellers, from solo business executives seeking a productive stay to families in search of a comfortable and engaging retreat. The hotel's four-star designation is reflected in every touchpoint of the guest experience, from the attentive service at the 24-hour front desk to the thoughtfully curated facilities that include a swimming pool, fitness centre, and on-site dining. Guests consistently appreciate the hotel's warm Sarawakian hospitality, delivered with a professional polish that meets international standards.

Miri itself is a vibrant, fast-growing city that serves as the gateway to some of Sarawak's most extraordinary natural wonders, including Mulu National Park and Niah Caves. Whether you are here for a corporate engagement, a weekend escape, or as a launchpad for adventure travel into Borneo's rainforests, Meritz Hotel Miri provides a dependable, comfortable sanctuary to return to at the end of the day. The hotel's central location, comprehensive amenities, and genuine commitment to guest satisfaction make it a top choice on Traveloka for accommodation in Miri.

Room Types at Meritz Hotel Miri

Meritz Hotel Miri offers four distinct room categories, each designed to provide guests with a restful and comfortable experience. All rooms are equipped with

air-conditioning

and complimentary high-speed

Wi-Fi

, ensuring both leisure and business travellers have everything they need for a productive and enjoyable stay.

Superior Room

The

Superior Room

represents the hotel's entry-level category and is a solid choice for solo travellers or couples seeking a clean, comfortable, and well-equipped space at a sensible rate. These rooms feature tasteful, contemporary décor with warm lighting, a comfortable bed with quality linens, and a private ensuite bathroom with all necessary toiletries. Guests in Superior Rooms enjoy access to the hotel's full range of facilities, including the swimming pool, fitness centre, and restaurant. The rooms include a work desk, in-room safe, flat-screen television, and complimentary Wi-Fi, making them perfectly suited for short business stays or overnight stopovers.

Deluxe Room

Stepping up from the Superior category, the

Deluxe Room

offers a more spacious and refined environment for guests who appreciate a little extra comfort during their stay. These rooms typically feature upgraded furnishings, enhanced room décor, and a more generous layout that allows for greater ease of movement and relaxation. Deluxe Rooms are available in various bed configurations, making them suitable for both couples and small families or colleagues travelling together. The private bathroom is well-appointed, and the room continues to offer all the standard modern conveniences including a work desk, flat-screen television, mini-refrigerator, and complimentary high-speed Wi-Fi. Deluxe Rooms often offer pleasant views over the surrounding cityscape of Miri.

Executive Room

The

Executive Room

is thoughtfully designed with the needs of the discerning business traveller firmly in mind. These rooms provide a more premium experience, with elevated room amenities, enhanced in-room technology, and access to dedicated executive-level services where available. The Executive Room features a generously sized workspace, a comfortable lounge chair, premium bedding, and an upscale bathroom with additional bath amenities. The overall design strikes a balance between productivity and relaxation, giving guests the space to unwind after a demanding day of meetings or travel. This room category is also ideal for leisure travellers who simply wish to elevate their stay with additional space and superior finishing.

Suite

For the ultimate stay at Meritz Hotel Miri, the

Suite

offers a luxurious and expansive retreat that is unmatched within the property. Suites feature a separate living area, premium furnishings, and a generously sized bedroom, creating a genuine home-away-from-home environment for extended stays or special occasions. The bathroom in the Suite is particularly impressive, typically featuring both a soaking bathtub and a separate shower enclosure, along with premium bathroom amenities. Guests staying in the Suite benefit from additional in-room comforts and elevated service attention. Whether you are celebrating a honeymoon, a milestone anniversary, or simply wish to experience Miri's finest hotel accommodation, the Suite at Meritz Hotel Miri delivers a memorable and indulgent experience.

Facilities and Amenities

Meritz Hotel Miri is well equipped with a comprehensive range of facilities designed to enhance the comfort and enjoyment of every guest throughout their stay. The hotel's

outdoor swimming pool

is a popular retreat, particularly during Miri's warm tropical days, offering a refreshing space for guests to relax, swim laps, or simply unwind poolside. Families travelling with young children will be pleased to know that the hotel also provides a dedicated

children's pool

, ensuring that younger guests can enjoy a safe and age-appropriate aquatic experience.

Guests who wish to maintain their fitness routine while travelling will find the hotel's

fitness centre

to be a well-stocked and functional facility, equipped with cardiovascular machines and strength training equipment. The gym is accessible to all hotel guests throughout the day, providing a convenient option for morning workouts or evening exercise sessions. The hotel also features a reliable

elevator

system serving all floors, making navigation throughout the property effortless for all guests, including those with mobility considerations or bulky luggage.

All rooms and public areas at Meritz Hotel Miri are covered by

complimentary high-speed Wi-Fi

, a feature that business travellers and connected leisure guests will particularly appreciate. The hotel's

24-hour front desk

is staffed by a professional and multilingual team ready to assist with check-in, local recommendations, transport arrangements, and any queries throughout your stay.

On-site parking

is available for guests arriving by private vehicle, which is especially convenient given Miri's car-friendly city layout.

Location and Getting There

Meritz Hotel Miri enjoys an exceptionally convenient location within

Bintang Megamall

, one of Miri's largest and most popular shopping centres, situated along Jalan Miri-Pujut in Bandar Miri. This central position places the hotel within comfortable reach of the city's key business districts, government offices, and commercial hubs, making it particularly attractive to corporate travellers who need easy access to Miri's economic centres.

Guests arriving by air will land at

Miri Airport (MYY)

, which is located approximately 10 to 15 kilometres from the hotel. The journey into the city centre typically takes around 15 to 25 minutes depending on traffic conditions. Taxis and ride-hailing services such as Grab are readily available at the airport, with fares to the hotel running from approximately RM 20 to RM 35. Guests may also arrange airport transfers directly through the hotel's front desk team.

The hotel's location within Bintang Megamall means that

shopping, dining, and entertainment

are all immediately accessible without the need to travel. Beyond the mall, Miri offers a wealth of attractions including

Canada Hill

, the historic site of Malaysia's first oil well, the engaging

Petroleum Museum

, and the scenic

Miri City Fan

public park. For nature enthusiasts, Miri serves as the primary gateway to

Mulu National Park

, a UNESCO World Heritage Site famous for its extraordinary caves and rainforest biodiversity, accessible via a short domestic flight. The remarkable

Niah Caves National Park

is also reachable by road in approximately 90 minutes from the city.

Dining at Meritz Hotel Miri

Meritz Hotel Miri features an

on-site restaurant

that provides guests with a convenient and satisfying dining option throughout their stay. The restaurant serves a selection of local and international dishes, catering to the diverse palates of both Malaysian and international guests. Breakfast at the hotel is a popular affair, typically offering a generous spread of both Western and local Malaysian breakfast staples, giving guests a nourishing and energising start to their day before setting off to explore Miri or attend business engagements.

Beyond the hotel's own dining outlet, guests are also in an enviable position given the hotel's integration with

Bintang Megamall

, which houses numerous food and beverage outlets serving everything from local Sarawakian cuisine to international fast food chains and casual dining restaurants. This variety means that guests can easily explore Miri's vibrant food culture without needing to travel far. Miri itself is well regarded for its diverse food scene, with a wealth of local coffee shops, seafood restaurants, and hawker-style eateries located within a short drive of the hotel, offering authentic Sarawakian dishes such as kolo mee, laksa Sarawak, and fresh river fish preparations.

Why Stay at Meritz Hotel Miri

Unbeatable central location.

Few hotels in Miri can match the sheer convenience of Meritz Hotel Miri's positioning within Bintang Megamall. Guests have direct access to one of the city's premier retail and dining destinations, eliminating the need for additional transport to reach restaurants, shops, or entertainment. This connectivity makes the hotel an outstanding choice for both business travellers on tight schedules and leisure guests who wish to maximise their time in the city.

Family-friendly facilities.

The combination of a main swimming pool and a dedicated children's pool makes Meritz Hotel Miri a particularly appealing choice for families travelling with young children. These facilities allow parents to relax while children enjoy safe, supervised fun in the water, enhancing the overall family holiday experience in Miri.

Comprehensive business amenities.

With high-speed Wi-Fi throughout, well-equipped Executive Rooms, a 24-hour front desk, and close proximity to Miri's commercial and government districts, the hotel is one of Miri's most reliable choices for corporate stays. The professional service standards and range of room categories mean that business travellers can find an appropriate option regardless of their budget or length of stay.

Gateway to Borneo's natural wonders.

Staying at Meritz Hotel Miri puts you in the perfect position to access some of Borneo's most extraordinary natural attractions. From day trips to Niah Caves to multi-day excursions to Mulu National Park, the hotel's central location and helpful front desk team make planning adventure travel into Sarawak's interior straightforward and enjoyable.

Four-star quality at a practical price point.

Meritz Hotel Miri consistently delivers four-star quality accommodation, service, and facilities that represent genuine value for travellers visiting Sarawak's oil city. The breadth of room categories means there is an appropriate option for a wide range of travel budgets, without compromising on the comfort and service standards that define the four-star experience.

Tips for Booking Meritz Hotel Miri

For the best availability and rates, it is advisable to book your stay at Meritz Hotel Miri

as early as possible

, particularly if you are planning to visit during Miri's peak travel seasons. The city experiences higher tourist volumes during major Malaysian public holidays, school holidays, and the months of July and August when domestic leisure travel peaks. Booking well in advance through Traveloka ensures you secure your preferred room category and take advantage of any available early-bird promotions.

Guests who are visiting Miri primarily for business should consider requesting rooms on

higher floors

when making their reservation, as these often offer more pleasant views over the city and a quieter environment away from the bustle of the mall below. Executive Room guests may wish to confirm any additional executive benefits available at the time of booking to ensure their expectations align with what is offered during their stay.

Families travelling with children are encouraged to mention their requirements at the time of booking, including the need for extra bedding, cots, or room configurations that accommodate larger groups. The hotel's

24-hour front desk team

is responsive and accommodating, and early communication of your needs helps the hotel prepare for your arrival. Additionally, guests arriving by car should confirm

parking arrangements

in advance, as on-site parking within the Bintang Megamall complex is generally available but worth verifying during peak periods. Check-in at Meritz Hotel Miri begins at

14:00

, with check-out required by

12:00 noon

; guests requiring early check-in or late check-out are advised to request this arrangement directly with the hotel subject to availability.

All facilities in Meritz Hotel Miri

Bar, Cafe and Lounge Meritz Hotel Miri
Bar, Cafe and Lounge
Swimming Pool Meritz Hotel Miri
Swimming Pool
Fitness Center Meritz Hotel Miri
Fitness Center
Functional Hall Meritz Hotel Miri
Functional Hall
Common Space Meritz Hotel Miri
Common Space

General

  • AC
  • Ballroom
  • Banquet
  • Family room
  • Non-smoking room
  • Swimming pool
  • Smoking area

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • Restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

In-room Facilities

  • Cable TV
  • Desk
  • In-room safe
  • Minibar
  • Separate shower and tub
  • Shower
  • TV

Hotel Services

  • Bellhop
  • Front desk
  • 24-hour Receptionist
  • Laundry service
  • Wedding service

Food and Drinks

  • Restaurant with AC
  • Bar
  • Breakfast

Things to Do

  • Fitness center
  • Outdoor pool

Connectivity

  • LAN Internet
  • Free WiFi

Business Facilities

  • Business facilities
  • Meeting facilities

Family-friendly Facilities

  • Children pool

Accessibilty

  • Disabled access friendly

Nearby Facilities

  • Shops

Accommodation Policy & General Information in Meritz Hotel Miri

Important Note

As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

Breakfast

Breakfast at the accommodation will be provided from 06:30 - 10:00.

Smoking

Smoking is prohibited in the accommodation.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 15:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Meritz Hotel Miri
290
Number of floors in Meritz Hotel Miri
18
Another facilities in Meritz Hotel Miri
Ballroom, Banquet, Family room, Non-smoking room, Swimming pool

Frequently asked question in Meritz Hotel Miri

What are the check-in and check-out times at Meritz Hotel Miri?
At Meritz Hotel Miri, the standard check-in time is 2:00 PM (14:00) and check-out is at 12:00 PM (noon). The hotel operates a 24-hour front desk, so staff are always available to assist guests upon arrival at any hour. Guests requiring early check-in or late check-out should contact the hotel directly in advance, as availability may vary depending on occupancy.
What types of rooms are available at Meritz Hotel Miri?
Meritz Hotel Miri offers four room categories across its 230 rooms: Superior Room, Deluxe Room, Executive Room, and Suite. Each room type is equipped with air conditioning and amenities suited to different travel needs and budgets. Whether you are visiting Miri for business or leisure, guests can select the room category that best fits their preferences and group size.
Does Meritz Hotel Miri have a swimming pool and fitness center?
Yes, Meritz Hotel Miri features both a swimming pool and a fully equipped fitness center for guests. The hotel also offers a children's pool, making it a family-friendly option in Miri. Additional on-site facilities include an elevator, air conditioning throughout, and a restaurant, providing a well-rounded and comfortable experience for all guests at this 4-star Sarawak property.
Is parking available at Meritz Hotel Miri?
Yes, Meritz Hotel Miri provides parking facilities for guests arriving by car. This is particularly convenient for those driving in from other parts of Sarawak or exploring Miri and its surrounding areas by vehicle. Guests are advised to contact the hotel directly ahead of arrival to confirm parking availability, designated areas, and whether any applicable fees or reservations are required.
Does Meritz Hotel Miri serve breakfast for guests?
Meritz Hotel Miri has an on-site restaurant where guests can dine throughout their stay. Whether breakfast is included will depend on the specific room package or rate selected at the time of booking. Guests are encouraged to review their room package details on Traveloka before completing their reservation, or to reach out to the hotel directly to confirm meal inclusions.
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More Reviews from Other Guests in Meritz Hotel Miri

Overall Ratings & Reviews Meritz Hotel Miri

Traveloka (464)
Other sources (363)
8.5
Very Good
From 464 reviews
Provided by travelers on
Cleanliness

8.4

Room Comfort

8.5

Meal

7.9

Location

8.8

Service and Facilites

8.5

People often mention about Meritz Hotel Miri
All
Variety (3)
Room Space (2)
Bedroom (2)
Distance to City Center (1)
Surroundings (1)
Staff Friendliness (1)
Check-in/out Time (1)
Bathroom (1)
In-house Restaurant (1)
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Traveler Reviews Meritz Hotel Miri

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20
40
Customer reviews
T***y
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The environment is good because it's near a shopping mall.
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T***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.4
/10
Reviewed 15 week(s) ago
Overall satisfied with the hotel
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mohamad s.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.4
/10
Reviewed 18 week(s) ago
Comfortable and clean room.. Friendly service
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Baharuddin
icon-origin-TRAVELOKA
6.8
/10
Reviewed 144 week(s) ago
Check in app at 14:00 but at hotel at 15:00.
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wenlai w.
icon-origin-TRAVELOKA
5.4
/10
Reviewed 145 week(s) ago
Got room at level 9. At first cable TV was unavailable for 30 mins then hearing sound like a pub/bistro quite loud. Initial plan want to take a rest but nope. The bad experience that I have so far.
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Adillah Joni
icon-origin-TRAVELOKA
9.0
/10
Reviewed 185 week(s) ago
The room is gloomy, because of the color of the furniture, the wall tiles are all dark. If I stay alone I must not dare. The pillow is not of good quality, thin, not like the quality of a 4-star hotel. So far the other is ok..attach with the mall.
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2 people find it helpful
Masterizzulkarnain F.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 221 week(s) ago
My only concern was my check-in, the receptionist couldn't find my booking through the app and it took almost 10 minutes. Maybe the system. Anything else during my stay was comfortable.
1 people find it helpful
Ariffin A.
icon-origin-TRAVELOKA
5.4
/10
Reviewed 222 week(s) ago
Air conditioning is terrible they relocate me to another room still the air conditioning not cold, the flushing in the toilet not working properly, this hotel is so terrible I not recommend people to stay here period
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Helmi Ishak
icon-origin-TRAVELOKA
6.0
/10
Reviewed 292 week(s) ago
I've called up the front desk three times from the hotel room telephone and no one is answering to the phone. I've walk from my 14th floor room using lift to the front desk counter to ask about the room breakfast and was informed that the room was without breakfast but my booking ID stated breakfast is provided. No more enjoy of staying in the hotel and go for early check out before noon.
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1 people find it helpful
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Fachrizal Y. P.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 297 week(s) ago
It is suitable for those who want to be close to malls and downtown. Of course, following the health protocol standards imposed by the kingdom of Malayasia.
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Syarifah S. M.
icon-origin-TRAVELOKA
6.0
/10
Reviewed 320 week(s) ago
Water heater cannot use. I stay at room 1325, please check and fix water heater issue. And upgrade hotel to modern style
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Jaka S.
icon-Business
Business
icon-origin-TRAVELOKA
5.1
/10
Reviewed 322 week(s) ago
The hotel room I was given - room no 1511 was very bad. The worst in my whole experience till now. There were bread crumbs in the cabinet floor. The hairs are everywhere in the carpet. Spiderwebs in the edges of the room. The sink was plugged. The aircon did not work properly. The room was not cold. The power plug on the wall near the working desk was broken. The hairdryer was dead after 2 minutes of operation. The bathroom was not lighted properly. The exhaust fan in the bathroom was broken.
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1 people find it helpful
Accommodation's Reply
14 Feb 2020
Dear Mr. Jaka Thank you for taking some of your valuable time to tell us about your recent experience while staying at the Hotel Meritz,Miri. We sincerely value your recent comments as part of our continuous quest to constantly provide friendly and efficient service as well-maintained facilities for the comfort of our guests. We apologize for the problems that you encountered during your last stay and I have addressed this issue with our relevant Department to be more diligent when servicing and cleaning the rooms to avoid such incidents in future. Once again thank you for being our guest and look forward to yet another opportunity to share our Meritz hospitality with you. Sincerely, Malina K Front Office Department
Sebastian D.
icon-Romantic
Romantic
icon-origin-TRAVELOKA
9.4
/10
Reviewed 334 week(s) ago
We had so much fun in Meritz. From the big king room to the wedding ceremony all is awesome. The room services big plate breakfast is the best I ever had!
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Muhammad F. B. H.
icon-Shopping and Culinary
Shopping and Culinary
icon-origin-TRAVELOKA
8.5
/10
Reviewed 337 week(s) ago
The female staff that treated us was very friendly. I give her 5 star of service. The hotel is close to the mall, breakfast is delicious especially omelette, but not much choice. Large room but there was a lot of damage to the furniture, the elevator became a problem when there was an event in the hotel, had to wait a long time to get to the room, the elevator in the guest house near floor 6, overall 4.6 / 5.
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mahani m.
icon-Backpacking
Backpacking
icon-origin-TRAVELOKA
9.7
/10
Reviewed 342 week(s) ago
nice room, nice views....superb
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JUNICIA A. R.
icon-Family
Family
icon-origin-TRAVELOKA
8.8
/10
Reviewed 347 week(s) ago
easy access to shopping mall, restaurant
1 people find it helpful
johan k.
icon-Family
Family
icon-origin-TRAVELOKA
5.8
/10
Reviewed 352 week(s) ago
Very sad to write this, but hopefully will help the success of Meritz hotel. First we arrive at the hotel nobody helped us with the luggage. Only standing and showed us the way to the hotel inside ( which we didn't need because we are not blind). Overall staff not friendly especially at M bar and housekeeping. We entered the room, bed sheet got dirty mark. Smelly like the sheet was never changed. Bathroom was dirty got lots of mark. Refrigerator was totally blocked with ice so it creates a warm refrigerator. AC not cold. Showes 17 degree but felt like 25 degree but maybe doesn't really matter to you with this too much foils. Because anyway guest will still go to your hotel for the sake of convenience as it is closed to Bintang mall the good side only we had a room with a nice view of grand old lady/Canada hill. Easy access to Bintang mall. Btw, I didn't bother to take pictures also and post at trip advisor or else to showcase my 'experience'. So if any of your staff respond that we never complained and only check in with superior room. Tell them it was correct, no need to be reactive. Teach them about 'silent guest'
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Fachrizal Y. P.
icon-Backpacking
Backpacking
icon-origin-TRAVELOKA
8.5
/10
Reviewed 363 week(s) ago
This hotel is perfect for families and one for everyone. Close to the 24-hour doby queen cons of a 3 minute jeep walk. Kat hotel has 2 tasteful restaurants, chicken roosters, coffee shop style kitchens.
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NORNADZIRAH B. Z.
icon-Family
Family
icon-origin-TRAVELOKA
9.7
/10
Reviewed 365 week(s) ago
Nice place to stay with family.
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MOHAMMED A. B. B. M.
icon-Family
Family
icon-origin-TRAVELOKA
9.7
/10
Reviewed 365 week(s) ago
The hotel is very comfortable, the best customer service and customer friendly, perfect for a family holiday as it is next to the shopping mall. * Hope / needs to be improved: Limited parking area & no parking is reserved for hotel guests. Thank you.
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Lobby 4 Meritz Hotel Miri

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Meritz Hotel Miri

Traveloka (464)
Other sources (363)
8.5
Very Good
From 464 reviews
Provided by travelers on
Cleanliness

8.4

Room Comfort

8.5

Meal

7.9

Location

8.8

Service and Facilites

8.5

People often mention about Meritz Hotel Miri
All
Variety (3)
Room Space (2)
Bedroom (2)
Distance to City Center (1)
Surroundings (1)
Staff Friendliness (1)
Check-in/out Time (1)
Bathroom (1)
In-house Restaurant (1)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Meritz Hotel Miri

Number of reviews per page
20
40
Customer reviews
T***y
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The environment is good because it's near a shopping mall.
Find this review helpful?
T***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.4
/10
Reviewed 15 week(s) ago
Overall satisfied with the hotel
Find this review helpful?
mohamad s.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.4
/10
Reviewed 18 week(s) ago
Comfortable and clean room.. Friendly service
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Baharuddin
icon-origin-TRAVELOKA
6.8
/10
Reviewed 144 week(s) ago
Check in app at 14:00 but at hotel at 15:00.
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wenlai w.
icon-origin-TRAVELOKA
5.4
/10
Reviewed 145 week(s) ago
Got room at level 9. At first cable TV was unavailable for 30 mins then hearing sound like a pub/bistro quite loud. Initial plan want to take a rest but nope. The bad experience that I have so far.
Find this review helpful?
Adillah Joni
icon-origin-TRAVELOKA
9.0
/10
Reviewed 185 week(s) ago
The room is gloomy, because of the color of the furniture, the wall tiles are all dark. If I stay alone I must not dare. The pillow is not of good quality, thin, not like the quality of a 4-star hotel. So far the other is ok..attach with the mall.
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2 people find it helpful
Masterizzulkarnain F.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 221 week(s) ago
My only concern was my check-in, the receptionist couldn't find my booking through the app and it took almost 10 minutes. Maybe the system. Anything else during my stay was comfortable.
1 people find it helpful
Ariffin A.
icon-origin-TRAVELOKA
5.4
/10
Reviewed 222 week(s) ago
Air conditioning is terrible they relocate me to another room still the air conditioning not cold, the flushing in the toilet not working properly, this hotel is so terrible I not recommend people to stay here period
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Helmi Ishak
icon-origin-TRAVELOKA
6.0
/10
Reviewed 292 week(s) ago
I've called up the front desk three times from the hotel room telephone and no one is answering to the phone. I've walk from my 14th floor room using lift to the front desk counter to ask about the room breakfast and was informed that the room was without breakfast but my booking ID stated breakfast is provided. No more enjoy of staying in the hotel and go for early check out before noon.
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1 people find it helpful
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Fachrizal Y. P.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 297 week(s) ago
It is suitable for those who want to be close to malls and downtown. Of course, following the health protocol standards imposed by the kingdom of Malayasia.
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Syarifah S. M.
icon-origin-TRAVELOKA
6.0
/10
Reviewed 320 week(s) ago
Water heater cannot use. I stay at room 1325, please check and fix water heater issue. And upgrade hotel to modern style
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Jaka S.
icon-Business
Business
icon-origin-TRAVELOKA
5.1
/10
Reviewed 322 week(s) ago
The hotel room I was given - room no 1511 was very bad. The worst in my whole experience till now. There were bread crumbs in the cabinet floor. The hairs are everywhere in the carpet. Spiderwebs in the edges of the room. The sink was plugged. The aircon did not work properly. The room was not cold. The power plug on the wall near the working desk was broken. The hairdryer was dead after 2 minutes of operation. The bathroom was not lighted properly. The exhaust fan in the bathroom was broken.
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Accommodation's Reply
14 Feb 2020
Dear Mr. Jaka Thank you for taking some of your valuable time to tell us about your recent experience while staying at the Hotel Meritz,Miri. We sincerely value your recent comments as part of our continuous quest to constantly provide friendly and efficient service as well-maintained facilities for the comfort of our guests. We apologize for the problems that you encountered during your last stay and I have addressed this issue with our relevant Department to be more diligent when servicing and cleaning the rooms to avoid such incidents in future. Once again thank you for being our guest and look forward to yet another opportunity to share our Meritz hospitality with you. Sincerely, Malina K Front Office Department
Sebastian D.
icon-Romantic
Romantic
icon-origin-TRAVELOKA
9.4
/10
Reviewed 334 week(s) ago
We had so much fun in Meritz. From the big king room to the wedding ceremony all is awesome. The room services big plate breakfast is the best I ever had!
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Muhammad F. B. H.
icon-Shopping and Culinary
Shopping and Culinary
icon-origin-TRAVELOKA
8.5
/10
Reviewed 337 week(s) ago
The female staff that treated us was very friendly. I give her 5 star of service. The hotel is close to the mall, breakfast is delicious especially omelette, but not much choice. Large room but there was a lot of damage to the furniture, the elevator became a problem when there was an event in the hotel, had to wait a long time to get to the room, the elevator in the guest house near floor 6, overall 4.6 / 5.
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mahani m.
icon-Backpacking
Backpacking
icon-origin-TRAVELOKA
9.7
/10
Reviewed 342 week(s) ago
nice room, nice views....superb
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JUNICIA A. R.
icon-Family
Family
icon-origin-TRAVELOKA
8.8
/10
Reviewed 347 week(s) ago
easy access to shopping mall, restaurant
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johan k.
icon-Family
Family
icon-origin-TRAVELOKA
5.8
/10
Reviewed 352 week(s) ago
Very sad to write this, but hopefully will help the success of Meritz hotel. First we arrive at the hotel nobody helped us with the luggage. Only standing and showed us the way to the hotel inside ( which we didn't need because we are not blind). Overall staff not friendly especially at M bar and housekeeping. We entered the room, bed sheet got dirty mark. Smelly like the sheet was never changed. Bathroom was dirty got lots of mark. Refrigerator was totally blocked with ice so it creates a warm refrigerator. AC not cold. Showes 17 degree but felt like 25 degree but maybe doesn't really matter to you with this too much foils. Because anyway guest will still go to your hotel for the sake of convenience as it is closed to Bintang mall the good side only we had a room with a nice view of grand old lady/Canada hill. Easy access to Bintang mall. Btw, I didn't bother to take pictures also and post at trip advisor or else to showcase my 'experience'. So if any of your staff respond that we never complained and only check in with superior room. Tell them it was correct, no need to be reactive. Teach them about 'silent guest'
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Fachrizal Y. P.
icon-Backpacking
Backpacking
icon-origin-TRAVELOKA
8.5
/10
Reviewed 363 week(s) ago
This hotel is perfect for families and one for everyone. Close to the 24-hour doby queen cons of a 3 minute jeep walk. Kat hotel has 2 tasteful restaurants, chicken roosters, coffee shop style kitchens.
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NORNADZIRAH B. Z.
icon-Family
Family
icon-origin-TRAVELOKA
9.7
/10
Reviewed 365 week(s) ago
Nice place to stay with family.
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MOHAMMED A. B. B. M.
icon-Family
Family
icon-origin-TRAVELOKA
9.7
/10
Reviewed 365 week(s) ago
The hotel is very comfortable, the best customer service and customer friendly, perfect for a family holiday as it is next to the shopping mall. * Hope / needs to be improved: Limited parking area & no parking is reserved for hotel guests. Thank you.
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