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  2. Malaysia(5,795 hotel)
  3. Kuala Lumpur(1,135 hotel)
  4. Kuala Lumpur(1,133 hotel)
  5. KL Sentral(39 hotel)
  6. Ramada Plaza Kuala Lumpur

Ramada Plaza Kuala Lumpur

Hotel
8 Jalan Tun Sambanthan, KL Sentral, Kuala Lumpur, Kuala Lumpur, Malaysia, 50470
See all photos
Impressive
8.3/10
According to 27 guests
Close to downtown area by taxi. They got free shuttle too
Aryo B.
See all reviews
Based on 1,030 traveler reviews
AC
Parking
24-Hour Front Desk
Swimming Pool
Elevator
Restaurant
WiFi

Nearby attractions
Kuala Lumpur MRT
(0.45 km)
Royal Museum
(0.51 km)
Tun Sambanthan Monorail Station
(0.55 km)
National Mosque (Masjid Negara)
(0.70 km)
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Review by Traveloka users
Review
8.3
/10
Impressive
Cleanliness
8.80
Comfort
8.67
Meal
7.73
Location
7.87
Service
8.00

13 Traveloka customers have stayed in this hotel and given reviews:

5.4
During our check-in, we were informed that due to server down, there will be no WiFi, no TV, room key card cannot be used (need to have the assistance of staff to open the hotel room). This is really inconvenient. And the customer service person without a smiling face even show her bad mood face. You should never show your emotion to customer. This kind of customer service should not be in front line. Further to the electricity issue, the breakfast also in low quality, some are not heat and some even overcooked. What a bad experience we had.
6.1
No electricity at lobby and restaurant area (dark and hot). Poor food quality on breakfast.
8.5
Comfortable and clean. But WiFi connection is not good.
10.0
It is a nice hotel. Clean. Comfort.
8.5
The room is clean and comfortable and the breakfast meal is good.
8.7
Close to downtown area by taxi. They got free shuttle too
9.3
Overall the room and all in room facility is good ( extremely recommended ), nothing to be complaint. Location is average but shuttle service to several location was provided
10.0
Very satisfying, relieved rooms, friendly service. sip facilities
9.4
Rooms are clean and spacious, nice overall, the location in the city center. So that more enhanced services.
9.1
Rooms are clean and spacious. The mattress was great that twin size car in the parking lt 160. 4 and 5, free admission charge exit fees berkali2 8 ringgit, 50 ringgit deposit with that later would direfund returnable parking card
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Based on
1,030 reviews
Rating
Location
Rooms
Service
Value
Cleanliness
Review from
Business161
Couples229
Solo travel77
Family351
Friends getaway123
Rating Result
Very Bad
63
Bad
49
Average
156
Very Good
420
Extraordinary
342
Ahmad A
KL sentral best hotel
Very clean hotel friendly staff comfort bed free shuttle to Kl sentral every hour and 2 times to klcc the room area is more than enough the has seating area and kitchen equipped with all what you need so you will feel at home
Couples - Apr 19, 2017
sigmakay
Surreal
There are receptions desks with no one there. There are restaurants, a cigar lounge, and a bar, with no staff There is a lobby, yet with no people. Good for adults who don't scare easily. On the plus side, you'll have a good sleep as it's quiet. Maybe too quiet.
Friends getaway - Apr 1, 2017
mmmkk
Simply horrific.
I stayed Dua Sentral Suites for 3 nights on 12,13 and 14 March 2017. Dua Sentral Suites was a former hotel known as Ramada Hotel. Ramada Hotel was a decent 3 star hotel in 2015 but terrible now it has been changed managements and been rebranded as Dua Sentral Suites. Dua Sentral Suites is nothing like what is shown in the photo. 1.Dark lobby, unmanned makeshift reception, unprofessional staff There is a makeshift reception by the entrance that you could miss if you arrived at night. There is no light or air-conditioning in the lobby. The reception staff is poorly trained and I believe she is not even a full time staff. I was really uneasy of handing her my RM200 cash deposit. 2. No WIFI connectivity in the room I was given room 2216 on level 22. There is no wifi connectivity and signal at all for all of my three nights stay at Dua Sentral Suites. It is most frustrating. When I told the reception that there is no wifi connectivity in my room, she responded that level 22 is too high for good connectivity and it is too bad. She also added that since my room is cheap, I have been assigned the higher floors. This level of customer service is really unacceptable. Even in the lobby, there is no wifi connectivity. 3.No telephone in the room There is no way to contact the reception from your room because there is no telephone in the room. 4.Reception was closed until 8.45am on the date that I checked out on 15 March 2017. I waited for the reception to open from 8am to 8.45am to check out and I was almost late for the my flight at 10.55am. When the receptionist finally turned up, he did not apologize and instead blamed me for not asking them at the start of my stay about early check out. 5.Poor location The location is very near to KL Sentral but almost none of taxi drivers knew how to get to this former Ramada Hotel-turned-Dua Sentral Suites because it is poorly signposted and it is very easy to miss the entrance which is off a busy road even in the daylight. I spent RM30 on a single trip taxi ride from KL Sentral to Dua Sentral Suites because the taxi went round and round getting lost. 6.No food services There is no room service, cafes or restaurants on site. In fact, the location does not allow you to ‘walk out’ for a meal. You will need to take a taxi to a nearby mall. In fact, even food delivery was challenging as the delivery man usually cannot find the establishment. Dua Sentral Suites should not be allowed to remain in operations. Clearly the management is facing financial and operation difficulties in keeping the apartment running properly. They need to sort out their finance, operational issue. This establishment should be taken off Hotels.com entirely as it is a hazard to tourists and visitors. Hotels.com should remove this advertisement and re-instate it only after it has proven itself to be a legitimate and decent accommodation service provider. Taryn
Business - Mar 19, 2017
947moniqueb
Not recommended
As per previous reviews, this place is no longer Ramada Plaza and not a hotel. Stayed there 6 months ago and it was great but has rapidly gone downhill. No housekeeping, dirty bed sheets, unclean rooms. Pool is unmaintained and same with fitness centre. Fine for a night or two at the price, just be aware of what you are booking.
Couples - Jan 4, 2017
Keng Fang L
Hotel does not exist, quickly update website
Beside terrible, I would also use horrible to comment on the stay. My previous stay in this hotel was last year 2015 and overall is good. But, I would like to emphasize, my stayed on 16dec, I was shocked and almost like to leave immediately before check-in. The counter were closed and looks like is a dead building. No TV, water flow in the toilet is low, swimming pool not maintain, one foreigner manage in the lobby. At night, it was so quite and very scrary. One guard and in charge of the building security. Sucks. Please la.....remove this incorrect info from the website.
Family - Dec 19, 2016
See other reviews
Effective 1 September 2017, hotel guests who are non-Malaysian or non-Permanent Residents of Malaysia are required to pay a tourism tax of MYR 10 nett per night per room forsee more

Hotel facility

Description

Hotel policy

  • Food and Drinks
    • A la carte dinner
    • A la carte lunch
    • Restaurant with AC
    • Bar
    • Breakfast
    • Buffet breakfast
    • Breakfast served to the table
    • Buffet dinner
    • Buffet lunch
    • Poolside bar
    • Bar
    • Set menu lunch
    • Snack bar
  • Hotel Services
    • Bellhop
    • Welcoming drinks
    • Concierge
    • Money changer
    • 24-hour Receptionist
    • 24-hour security
    • Laundry service
    • Luggage storage
    • Porter
  • In-room Facilities
    • Bathrobe
    • Bathtub
    • Desk
    • Hairdryer
    • In-room safe
    • Minibar
    • Shower
    • TV
  • Public Facilities
    • Elevator
    • 24-hour room service
    • Restaurant
    • Room service
    • WiFi in public area
  • General
    • AC
    • Banquet
    • Family room
    • Non-smoking room
    • Smoking area
  • Things to Do
    • Children pool
    • Fitness center
    • Outdoor pool
    • Spa
  • Business Facilities
    • Conference room
    • Meeting facilities
    • Photocopier
    • Projector
  • Transportation
    • Area shuttle
    • Parking with surcharge
    • Valet parking with surcharge
  • Accessibilty
    • Accessible parking
    • In-room accessibility
  • Shuttle Service
    • Airport transfer with surcharge
  • Sports and Recreations
    • Fitness
  • Nearby Facilities
    • Shops
  • Connectivity
    • LAN Internet

      Check-in and Check-out Time

      Check-in: 3:00 PM
      Check-out: 11:00 AM

      note: hotel was previously named Ramada Plaza Dua Sentral Kuala Lumpur

      Location
      Staying at Ramada Plaza Kuala Lumpur is a good choice when you are visiting KL Sentral.

      The hotel is located only 1.51 km away from Hang Tuah Station.

      This hotel is very easy to find since it is strategically positioned close to public facilities.

      About Ramada Plaza Kuala Lumpur

      Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

      The hotel’s fitness center is a must-try during your stay here.

      Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

      Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

      24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

      Savor your favorite dishes with special cuisines from Ramada Plaza Kuala Lumpur exclusively for you.

      WiFi is available within public areas of the property to help you to stay connected with family and friends.

      Ramada Plaza Kuala Lumpur is a hotel with great comfort and excellent service according to most hotel's guests.

      Get precious and unforgettable moment during your stay at Ramada Plaza Kuala Lumpur.

      -
      Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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