Sheraton Kuching Hotel

Hotels
8.7
/10
Very Good
70 reviews

What Guests Say About Their Stay

Bung F.
10.0
/ 10
A cool 5 star hotel. All the staff are very friendly, the rooms and facilities are modern. The location is very strategic. The food is also delicious and amazing. It is no wonder that it is the best hotel in Sarawak.
See original
S***e
10.0
/ 10
It was an amazing experience. I noticed the room design is all curved and child-friendly, and they've also prioritized accessibility for anyone with disabilities.
Chia Hwei Celine
10.0
/ 10
Convenient location in the heart of the city. Within walking distance to the Kuching Waterfront and the usual tourist spots. Hotel staff are generally helpful and friendly. 1 receptionist who weren't so forthcoming with making recommendations, appears a bit clueless and lacking in initiative when I asked what is there to see within walking distance around the hotel. 1 restaurant staff also failed to inform me that an item on the menu was not available and did so only after I have waited nearly 30mins for my food. I think these 2 instances are where further customer training could be enhanced further.
Yin Keow
10.0
/ 10
I have not subscribed in the Breakfast option, as my work required to leave the hotel early. However, it's convenient to access to local food around the hotel, it's all walking distance. The Bed was comfortable. i sleep like baby everynight. i have spent a week in the hotel. Nothing to nitpick. Overall, its a good choice of hotel
Verified traveler
10.0
/ 10
Location is convenient, near Sarawak river front. walking distance to lots of shops and china town area. Room is clean n spacious. Very comfortable bed for a good sleep (king bed)
In the Area
See Map
2, Jalan Padungan, Kuching City Center, Kuching, Sarawak, Malaysia, 93100

Main Facilities

Read More
Swimming Pool
Restaurant
24-Hour Front Desk
WiFi
Elevator
Sheraton Kuching Hotel is located in area / city Kuching City Center. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Sheraton Kuching Hotel

2, Jalan Padungan, Kuching City Center, Kuching, Sarawak, Malaysia, 93100
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Overview of Sheraton Kuching Hotel

Sheraton Kuching Hotel in Kuching offers a blend of modern comfort and Sarawakian charm. Its design reflects the local culture, creating a welcoming atmosphere for all guests. Situated in a vibrant neighbourhood, the hotel provides easy access to Kuching's key attractions and business districts. The surrounding area is known for its friendly locals and diverse culinary scene. Public transport links are readily available, making it simple to explore the city. Sheraton Kuching Hotel distinguishes itself through its commitment to providing a comfortable and affordable stay, ensuring guests feel at home.

Sheraton Kuching Hotel

, with booking prices starting from - per room, per night, provides a comfortable and convenient stay for your trip.

Sheraton Kuching Hotel Facilities

Featuring 378 rooms in total, Sheraton Kuching Hotel offers well-equipped spaces and thoughtful amenities to ensure a smooth guest experience.

Whether you're travelling with family, working remotely, or exploring Kuching with friends, the hotel's facilities cater to a variety of needs. Families will appreciate the spacious rooms and kid-friendly amenities, while digital nomads can take advantage of the high-speed internet and dedicated workspaces. Leisure travellers will find the swimming pool and fitness centre perfect for relaxation and recreation.

The accommodation provides a range of facilities and amenities for guests, including Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator.

Each room is designed for ultimate comfort, featuring high-speed Wi-Fi, a functional workspace, plush bedding, and modern bathrooms. In-room conveniences such as coffee makers and mini-fridges add to the overall experience, ensuring guests have everything they need for a relaxing stay.

All of these facilities are included within -, which covers tax and other fees, ensuring a safe and comfortable experience throughout your stay.

What to Expect When Staying at Sheraton Kuching Hotel

Expect a vibrant yet relaxing ambience at Sheraton Kuching Hotel. The mornings are typically bustling with guests enjoying breakfast and preparing for their day's adventures. Evenings offer a more relaxed atmosphere, with guests unwinding in the common areas or enjoying a meal at the hotel's restaurant. The hotel often arranges local tours and cultural activities, providing guests with an opportunity to immerse themselves in the Sarawakian culture.

When checking in, be prepared to present your identification and booking confirmation. It's customary to greet locals with a smile and a polite "Selamat pagi" (good morning) or "Selamat malam" (good evening). Tipping is not mandatory but is always appreciated for good service. Remember to dress respectfully when visiting religious sites.

How to Get to Sheraton Kuching Hotel

The nearest major international airport is located a reasonable distance from Sheraton Kuching Hotel, with travel times varying depending on traffic. Taxis and ride-sharing services are readily available at the airport, offering a convenient way to reach the hotel. The journey typically takes around 30-60 minutes by taxi. Affordable bus connections to the city centre are also available, providing a budget-friendly alternative.

Food Near Sheraton Kuching Hotel

Many hotels provide breakfast options, ranging from continental spreads to local delicacies. Some rooms may include kitchenettes or access to self-catering facilities. In the immediate vicinity of Sheraton Kuching Hotel, you'll find a variety of cafs and restaurants serving both local and international cuisine. Convenience stores are also nearby for quick snacks and essentials.

Be sure to try Sarawak Laksa, a flavorful noodle soup, or Kolo Mee, a local noodle dish. For budget-friendly options, explore the hawker stalls and food courts in the area. Mid-range restaurants offer a more refined dining experience with a wider selection of dishes.

Things to Do Around Sheraton Kuching Hotel

The area surrounding Sheraton Kuching Hotel is rich in attractions and cultural spots. Explore a historic temple, wander through a lively night market, or relax in a riverside park. A one-day walkable highlights itinerary could include visiting the Sarawak Museum, exploring the Kuching Waterfront, and sampling local street food. A two-day extended stay could include a trip to Semenggoh Wildlife Centre to see orangutans or a visit to a traditional longhouse.

In the daytime, explore the local markets and historical sites. In the evening, enjoy the vibrant nightlife, with numerous bars and restaurants offering live music and entertainment.

Why Sheraton Kuching Hotel is Popular Among Travellers

Sheraton Kuching Hotel is popular among travellers for its affordability, convenient location, and welcoming atmosphere. Repeat visitors often appreciate the friendly staff, comfortable rooms, and easy access to Kuching's attractions. The hotel offers excellent value for money, providing a comfortable and convenient base for exploring the city.

Tips for First-Time Visitors

Consider booking a room with a view for an enhanced experience. Pack light clothing suitable for the tropical climate, along with insect repellent and sunscreen. A universal adapter is essential for charging your electronic devices. Learn a few basic Malay phrases to enhance your interactions with locals. Be aware of local customs and dress modestly when visiting religious sites.

English is widely spoken in Kuching, making communication easy for most travellers. However, learning a few basic Malay phrases will be appreciated by locals.

Best Time to Stay at Sheraton Kuching Hotel

The best time to visit Kuching depends on your preferences. The peak season is typically during the dry months, offering sunny skies and pleasant temperatures. However, this is also the busiest and most expensive time to visit. The off-peak season offers lower prices and fewer crowds, but be prepared for occasional rain. Each season has its pros and cons.

Consider planning your trip around local events and festivals for a unique cultural experience. For budget-conscious travellers, the quieter times of year offer the best deals on accommodation and flights.

If you have any inquiries about Traveloka products (Flight, Hotel, Travel Activities, and so on) or any booking issue, contact the Customer Service team for assistance.

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All facilities in Sheraton Kuching Hotel

Others Sheraton Kuching Hotel
Others

Public Facilities

  • Others
  • Coffee shop
  • Elevator
  • Restaurant
  • Smoke-free area
  • Safety deposit box

Hotel Services

  • Laundry service
  • Tours
  • Luggage storage
  • 24-hour Receptionist
  • Concierge

Food and Drinks

  • Bar
  • Breakfast

Things to Do

  • Outdoor pool
  • Garden

General

  • Banquet
  • Parking (surcharge)

Business Facilities

  • Meeting facilities
  • Meeting rooms

Family-friendly Facilities

  • Children pool

Connectivity

  • Free WiFi

Accommodation Policy & General Information in Sheraton Kuching Hotel

Important Note

As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.



  • Fee for buffet breakfast: approximately MYR 88 for adults and MYR 44 for children
  • Secured self parking fee: MYR 10 per day
  • Rollaway bed fee: MYR 162.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards, debit cards, and cash
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Safety features at this property include a smoke detector and a security system
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

Front desk staff will greet guests on arrival at the property.

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Sheraton Kuching Hotel
378
Number of floors in Sheraton Kuching Hotel
23
Another facilities in Sheraton Kuching Hotel
Others, Coffee shop, Smoke-free area, Safety deposit box, Laundry service

Frequently asked question in Sheraton Kuching Hotel

What are available facilities at Sheraton Kuching Hotel?
There are top facilites at Sheraton Kuching Hotel such as Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Sheraton Kuching Hotel?
The standard check-in time at Sheraton Kuching Hotel is starting from From 15:00 while the latest check-out time is at Before 12:00
Does Sheraton Kuching Hotel provide breakfast?
Yes, Sheraton Kuching Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
How many stars does Sheraton Kuching Hotel have?
Sheraton Kuching Hotel is a 3.5-star hotel.
How many floors does Sheraton Kuching Hotel have?
Sheraton Kuching Hotel has 23 floors.
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More Reviews from Other Guests in Sheraton Kuching Hotel

Overall Ratings & Reviews Sheraton Kuching Hotel

Traveloka (27)
Other sources (43)
8.4
Very Good
From 43 reviews
Cleanliness

9.0

Room Comfort

8.8

Service and Facilites

8.8

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Sheraton Kuching Hotel

Number of reviews per page
20
40
Top reviews
Chia Hwei Celine
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Convenient location in the heart of the city. Within walking distance to the Kuching Waterfront and the usual tourist spots. Hotel staff are generally helpful and friendly. 1 receptionist who weren't so forthcoming with making recommendations, appears a bit clueless and lacking in initiative when I asked what is there to see within walking distance around the hotel. 1 restaurant staff also failed to inform me that an item on the menu was not available and did so only after I have waited nearly 30mins for my food. I think these 2 instances are where further customer training could be enhanced further.
Read More
Yin Keow
icon-Business
Business
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

I have not subscribed in the Breakfast option, as my work required to leave the hotel early. However, it's convenient to access to local food around the hotel, it's all walking distance. The Bed was comfortable. i sleep like baby everynight. i have spent a week in the hotel. Nothing to nitpick. Overall, its a good choice of hotel
Read More
Jesmie
icon-Business
Business
2.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Pillow was not comfortable, i had neck pain the next day for the entire day. Shower head wasn’t functioning too.
Jesmie
icon-Business
Business
2.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Location is good. However service is terrible and they treat customers who booked via hotels.com as second class customers
Rebecca
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Hotel is mew and near amenities. It’s safe and clean.
Kathleen
icon-Leisure
Leisure
6.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

What should have been a pleasant stay was marred by an incident that could have been resolved in a minute but wasn’t. I accidentally broke a drinking glass in my room. I rang for Housekeeping to come and clear the mess. It took them 30 mins. to do so, but in the meantime they rang me to say I would be charged for breaking the glass. My understanding is that hotels treat such incidents as minor and they would absorb the cost of a broken glass. Anyway, when the cleaner came to my room he was armed with a vacuum cleaner and a plastic bag. He proceed to pick up the broken glass by hand and I told him to use a brush or he could cut himself. He then left and came back with a rag and swept up the glass with it. I thought ‘Gosh, Sheraton can’t afford a brush?” I decided to mention this incident to Customer Services. I sent them 2 emails but, to date, have not received a response. On checking out I mentioned this to the receptionist and he said that it was Sheraton’s policy to charge guests for breaking glasses. I googled this but found that it was not so. Is this a policy of Kuching Sheraton only? Also, i noticed on my first stay there the concierge and his team were most welcoming, friendly and helpful,. But on this 2nd visit I noticed they only attended to VIPs and those who pulled up in Mercs or BMWs, not those in Grab Protons. I’ll think twice about staying there again.
Read More
Melanie
icon-Leisure
Leisure
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Amazing hotel with super friendly staff
Jesmie
icon-Business
Business
6.0
/10
Reviewed 24 week(s) ago

Hotels.com verified review

Room started to smell albeit a relatively new hotel. Hotel staff service level is extremely poor
Verified traveler
8.0
/10
Reviewed 38 week(s) ago

Hotels.com verified review

A pleasant environment but needing a bit of extra oversight from management to improve attention to general housekeeping and service in certain areas. A new manager has just arrived who we believe will look to address these issues. Took feedback on board and keen to remedy. In a good location though. The Japanese restaurant on the penultimate floor is very good quality (albeit is independent to the hotel so take payment card).
Read More
Jeffrey
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 43 week(s) ago

Expedia Group verified review

Nice hotel, excellent staff.
May
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 56 week(s) ago

Expedia Group verified review

Their service stood out. Always ready to assist and accomodate. Housekeeping needs to do beater. Daily room cleaning is inconsistent. Towels were a hit and missed. On some days the room was immaculately cleaned and tidied up while on other days it looked like a rushed job.
Verified traveler
8.0
/10
Reviewed 61 week(s) ago

Hotels.com verified review

Still not fully commissioned. Corridor stinks. No bell service!
Qarina Damia
icon-Business and Leisure Family
Business and Leisure Family
10.0
/10
Reviewed 62 week(s) ago

Expedia Group verified review

As above
Mohamad Yusof
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 62 week(s) ago

Expedia Group verified review

Near enough to waterfrong
Verified traveler
icon-Business
Business
6.0
/10
Reviewed 65 week(s) ago

Hotels.com verified review

The front desk is too slow (check-in/check-out) - not up to Sheraton standards. Not adequately staffed.
Verified traveler
10.0
/10
Reviewed 66 week(s) ago

Hotels.com verified review

Location is convenient, near Sarawak river front. walking distance to lots of shops and china town area. Room is clean n spacious. Very comfortable bed for a good sleep (king bed)
Jeff
10.0
/10
Reviewed 68 week(s) ago

Expedia Group verified review

Good
Luke
10.0
/10
Reviewed 71 week(s) ago

Hotels.com verified review

Well located hotel which is close to the waterfront and had a great pool. It seemed to be quite business focused, which is fine as it meant there were less people in the pool (which has amazing views of the city) than would be expected if catering to couples and families. Slight downside in that I had to ask every morning for a second towel as they kept giving us only one, again maybe because of the business focus. Breakfast was very good and staff very attentive.
Read More
Kai Wing
10.0
/10
Reviewed 72 week(s) ago

Hotels.com verified review

Good location and services. It was a great surprise that there was no balsamic/vinegar in the salad area (even I have requested twice), although many salad creams. It is a common knowledge that olive oil and balsamic/vinegar must be offered for salad. In addition, it is also a common knowledge now that salad creams are not healthy. Therefore must provide olive oil and vinegar for salad. Maybe the cooks need to be updated in catering knowledge.
Read More
Leong
icon-Friends and Family
Friends and Family
6.0
/10
Reviewed 72 week(s) ago

Hotels.com verified review

Would have given it a 5 star rating as I was very impressed initially with the service, room condition, etc. As I stayed on then i realised there are a number of issues. Though it is a less than a year old the hotel has certain areas barricaded due to repairs? or structure not completed? Phone line for the whole hotel was completely out of service from 12 - 13 July. Then I discovered that amongst the 3 rooms we (friends) stayed in and we all booked the same Superior rooms, my room and another friend's were on the 7 and 5 levels. The other friend was on level 10 with better view. To add insult to injury, his room has a coffee making machine. Room service was also another issue. Bath towels not replaced though left on the floor, found them hanging up again, face towels were absent and even floor mat/towel was missing. Even tea packets were not replaced even though container was empty. All these happened on different occasions. Seriously we (all of us) had decided we would not stay here on our next return. We had stayed in other so-called not 5 star hotels in Kuching but as bad as this.
Read More
Number of reviews per page
20
40

Ready to make up your mind?

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Others 4 Sheraton Kuching Hotel

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Sheraton Kuching Hotel

Traveloka (27)
Other sources (43)
8.4
Very Good
From 43 reviews
Cleanliness

9.0

Room Comfort

8.8

Service and Facilites

8.8

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Sheraton Kuching Hotel

Number of reviews per page
20
40
Top reviews
Chia Hwei Celine
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Convenient location in the heart of the city. Within walking distance to the Kuching Waterfront and the usual tourist spots. Hotel staff are generally helpful and friendly. 1 receptionist who weren't so forthcoming with making recommendations, appears a bit clueless and lacking in initiative when I asked what is there to see within walking distance around the hotel. 1 restaurant staff also failed to inform me that an item on the menu was not available and did so only after I have waited nearly 30mins for my food. I think these 2 instances are where further customer training could be enhanced further.
Read More
Yin Keow
icon-Business
Business
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

I have not subscribed in the Breakfast option, as my work required to leave the hotel early. However, it's convenient to access to local food around the hotel, it's all walking distance. The Bed was comfortable. i sleep like baby everynight. i have spent a week in the hotel. Nothing to nitpick. Overall, its a good choice of hotel
Read More
Jesmie
icon-Business
Business
2.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Pillow was not comfortable, i had neck pain the next day for the entire day. Shower head wasn’t functioning too.
Jesmie
icon-Business
Business
2.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Location is good. However service is terrible and they treat customers who booked via hotels.com as second class customers
Rebecca
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Hotel is mew and near amenities. It’s safe and clean.
Kathleen
icon-Leisure
Leisure
6.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

What should have been a pleasant stay was marred by an incident that could have been resolved in a minute but wasn’t. I accidentally broke a drinking glass in my room. I rang for Housekeeping to come and clear the mess. It took them 30 mins. to do so, but in the meantime they rang me to say I would be charged for breaking the glass. My understanding is that hotels treat such incidents as minor and they would absorb the cost of a broken glass. Anyway, when the cleaner came to my room he was armed with a vacuum cleaner and a plastic bag. He proceed to pick up the broken glass by hand and I told him to use a brush or he could cut himself. He then left and came back with a rag and swept up the glass with it. I thought ‘Gosh, Sheraton can’t afford a brush?” I decided to mention this incident to Customer Services. I sent them 2 emails but, to date, have not received a response. On checking out I mentioned this to the receptionist and he said that it was Sheraton’s policy to charge guests for breaking glasses. I googled this but found that it was not so. Is this a policy of Kuching Sheraton only? Also, i noticed on my first stay there the concierge and his team were most welcoming, friendly and helpful,. But on this 2nd visit I noticed they only attended to VIPs and those who pulled up in Mercs or BMWs, not those in Grab Protons. I’ll think twice about staying there again.
Read More
Melanie
icon-Leisure
Leisure
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Amazing hotel with super friendly staff
Jesmie
icon-Business
Business
6.0
/10
Reviewed 24 week(s) ago

Hotels.com verified review

Room started to smell albeit a relatively new hotel. Hotel staff service level is extremely poor
Verified traveler
8.0
/10
Reviewed 38 week(s) ago

Hotels.com verified review

A pleasant environment but needing a bit of extra oversight from management to improve attention to general housekeeping and service in certain areas. A new manager has just arrived who we believe will look to address these issues. Took feedback on board and keen to remedy. In a good location though. The Japanese restaurant on the penultimate floor is very good quality (albeit is independent to the hotel so take payment card).
Read More
Jeffrey
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 43 week(s) ago

Expedia Group verified review

Nice hotel, excellent staff.
May
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 56 week(s) ago

Expedia Group verified review

Their service stood out. Always ready to assist and accomodate. Housekeeping needs to do beater. Daily room cleaning is inconsistent. Towels were a hit and missed. On some days the room was immaculately cleaned and tidied up while on other days it looked like a rushed job.
Verified traveler
8.0
/10
Reviewed 61 week(s) ago

Hotels.com verified review

Still not fully commissioned. Corridor stinks. No bell service!
Qarina Damia
icon-Business and Leisure Family
Business and Leisure Family
10.0
/10
Reviewed 62 week(s) ago

Expedia Group verified review

As above
Mohamad Yusof
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 62 week(s) ago

Expedia Group verified review

Near enough to waterfrong
Verified traveler
icon-Business
Business
6.0
/10
Reviewed 65 week(s) ago

Hotels.com verified review

The front desk is too slow (check-in/check-out) - not up to Sheraton standards. Not adequately staffed.
Verified traveler
10.0
/10
Reviewed 66 week(s) ago

Hotels.com verified review

Location is convenient, near Sarawak river front. walking distance to lots of shops and china town area. Room is clean n spacious. Very comfortable bed for a good sleep (king bed)
Jeff
10.0
/10
Reviewed 68 week(s) ago

Expedia Group verified review

Good
Luke
10.0
/10
Reviewed 71 week(s) ago

Hotels.com verified review

Well located hotel which is close to the waterfront and had a great pool. It seemed to be quite business focused, which is fine as it meant there were less people in the pool (which has amazing views of the city) than would be expected if catering to couples and families. Slight downside in that I had to ask every morning for a second towel as they kept giving us only one, again maybe because of the business focus. Breakfast was very good and staff very attentive.
Read More
Kai Wing
10.0
/10
Reviewed 72 week(s) ago

Hotels.com verified review

Good location and services. It was a great surprise that there was no balsamic/vinegar in the salad area (even I have requested twice), although many salad creams. It is a common knowledge that olive oil and balsamic/vinegar must be offered for salad. In addition, it is also a common knowledge now that salad creams are not healthy. Therefore must provide olive oil and vinegar for salad. Maybe the cooks need to be updated in catering knowledge.
Read More
Leong
icon-Friends and Family
Friends and Family
6.0
/10
Reviewed 72 week(s) ago

Hotels.com verified review

Would have given it a 5 star rating as I was very impressed initially with the service, room condition, etc. As I stayed on then i realised there are a number of issues. Though it is a less than a year old the hotel has certain areas barricaded due to repairs? or structure not completed? Phone line for the whole hotel was completely out of service from 12 - 13 July. Then I discovered that amongst the 3 rooms we (friends) stayed in and we all booked the same Superior rooms, my room and another friend's were on the 7 and 5 levels. The other friend was on level 10 with better view. To add insult to injury, his room has a coffee making machine. Room service was also another issue. Bath towels not replaced though left on the floor, found them hanging up again, face towels were absent and even floor mat/towel was missing. Even tea packets were not replaced even though container was empty. All these happened on different occasions. Seriously we (all of us) had decided we would not stay here on our next return. We had stayed in other so-called not 5 star hotels in Kuching but as bad as this.
Read More
Number of reviews per page
20
40