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Grand Royal Lagoon

Hotels
6.8
/10
Pleasant
861 reviews

What Guests Say About Their Stay

Betty jean

10.0
/ 10
Great places to stay cold AC clean rooms only backing is Wi-Fi reception isn't great

David Aaron Lichtenstein

10.0
/ 10
Great hotel - wonderful location - just a short walk to the beach, restaurants, stores, etc. My room was very clean and well sized and had everything I needed. All of the staff were polite and kind. I would highly recommend for one looking for a reasonably priced accommodation in the Cancun hotel zone

Stephen

10.0
/ 10
A nice property that let's you enjoy a good nights rest. Convenient and easy to access transportation and the HZ.
In the Area
See Map
Calle Quetzal No 8-a, Benito Juárez, Estado de Quintana Roo, Mexico, 77500

Main Facilities

Read More
Swimming Pool
24-Hour Front Desk
WiFi
Staying at Grand Royal Lagoon is a good choice when you are visiting Benito Juárez. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Grand Royal Lagoon

Calle Quetzal No 8-a, Benito Juárez, Estado de Quintana Roo, Mexico, 77500
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Lobby Grand Royal Lagoon
Lobby 2 Grand Royal Lagoon

Discover More About Grand Royal Lagoon

General


Near Chac Mool Beach

Location


With a stay at Grand Royal Lagoon in Cancun (Zona Hotelera), you'll be within a 5-minute drive of West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Forum Beach. This hotel is 3 mi (4.8 km) from La Isla Shopping Mall and 7.2 mi (11.7 km) from Delfines Beach.

Attractions


Distances are displayed to the nearest 0.1 mile and kilometer.

Nichupté Lagoon - 0.1 km / 0.1 mi
West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park - 0.7 km / 0.4 mi
Playa Ancha - 0.8 km / 0.5 mi
Cancun Golf Club at Pok Ta Pok - 1 km / 0.6 mi
Plaza Caracol Mall - 1.1 km / 0.7 mi
UltraMar Ferry Terminal - 1.5 km / 1 mi
Cancun Convention Center - 1.6 km / 1 mi
Caracol Beach - 1.7 km / 1 mi
Forum By The Sea Mall - 1.7 km / 1 mi
Tortuga Beach - 1.7 km / 1.1 mi
Forum Beach - 1.7 km / 1.1 mi
Gaviota Azul Beach - 2 km / 1.2 mi
Chac Mool Beach - 2.2 km / 1.4 mi
Isla Dorada - 2.5 km / 1.5 mi
Langosta Beach - 2.9 km / 1.8 mi

The nearest airports are:
Cancun Intl. Airport (CUN) - 24.5 km / 15.2 mi
Tulum Intl. Airport (TQO) - 177.8 km / 110.5 mi

Facilities


Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional features at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge). Getting to nearby attractions is a breeze with the area shuttle (surcharge).

Business Facilities


Featured amenities include complimentary wired internet access, limo/town car service, and express check-in. Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite.

Dining


Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service.

Rooms


Stay in one of 34 guestrooms featuring flat-screen televisions. Cable television is provided for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.

All facilities in Grand Royal Lagoon

Swimming Pool Grand Royal Lagoon
Swimming Pool
Common Space Grand Royal Lagoon
Common Space
Lobby Grand Royal Lagoon
Lobby
Exterior Grand Royal Lagoon
Exterior
Others Grand Royal Lagoon
Others

Hotel Services

  • Express check-in
  • Express check-out
  • Porter
  • Multilingual staff
  • 24-hour Receptionist
  • Concierge

Things to Do

  • TV lounge
  • Outdoor pool
  • Marina
  • Garden

Transportation

  • Limo or town car service
  • Area shuttle
  • Airport transfer

General

  • Smoking area
  • Parking
  • Terrace

Connectivity

  • LAN Internet
  • Free WiFi

Kids and Pets

  • Babysitting

Accessibilty

  • Wheelchair accessible

Sports and Recreations

  • Jet ski

Accommodation Policy & General Information in Grand Royal Lagoon

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:
15:00 - 18:00
Check-out:
Before 12:00

Pets

Service Animals Not Allowed

Additional Policy

Property does not require health documentation at check-in, Professional property host/manager, No rollaway/extra beds available, Beach nearby, Cashless transactions are available, Property does not offer onsite COVID-19 testing, No elevators
  • Late check-out fee: MXN 450 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

General Information

Popular Facilities
Swimming Pool, 24-Hour Front Desk, WiFi
Check-In / Check-Out Time
From 15:00 - 18:00 - to 12:00
Available rooms at Grand Royal Lagoon
34
Number of floors in Grand Royal Lagoon
3
Another facilities in Grand Royal Lagoon
Express check-in, Express check-out, Porter, Multilingual staff, 24-hour Receptionist

Frequently asked question in Grand Royal Lagoon

What are available facilities at Grand Royal Lagoon?
There are top facilites at Grand Royal Lagoon such as Swimming Pool, 24-Hour Front Desk, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Grand Royal Lagoon?
The standard check-in time at Grand Royal Lagoon is starting from 15:00 - 18:00 while the latest check-out time is at Before 12:00
How many stars does Grand Royal Lagoon have?
Grand Royal Lagoon is a 3.0-star hotel.
How many floors does Grand Royal Lagoon have?
Grand Royal Lagoon has 3 floors.
How many rooms does Grand Royal Lagoon have?
Grand Royal Lagoon has 34 rooms in total.
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More Reviews from Other Guests in Grand Royal Lagoon

Overall Ratings & Reviews Grand Royal Lagoon

Other sources (861)
6.8
Pleasant
From 861 reviews
Cleanliness

7.4

Room Comfort

6.6

Location

7.6

Service and Facilites

7.2

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Grand Royal Lagoon

Number of reviews per page
20
40
Top reviews
Laura
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

There was no fridge. Room was less than average. Smelled
Joseph
icon-Business
Business
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

If you are a backpacker or budget traveler you already know this place. A clean bed with hospital corners, a small but spotless room and a functional desk and chair. The shower was hot though the room itself was not heated howeverit was air conditioned. It's located a short 7 min walk from the nightclub / turista district. Food is around the corner either by a row of small restaurants or minimarket food that is remarkably good at the gas station a block further down. The staff is friendly and they show appreciation for any efforts to speak their language. This is a good place to experience the Mexican culture close up.
Read More
Erik
icon-Business and Leisure
Business and Leisure
4.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

Price was high for the condition plus they charge extra fee when you check in. I only stayed 1 night... The sheets need to be washed/cleaned much better with bleach and better detergent. The pillows had makeup and lots of stains everywhere on sheets. The rooms need more attention please.
Robin
6.0
/10
Reviewed 45 week(s) ago

Expedia Group verified review

It’s a very quiet area to get away from all the noise as I was on vacation from Houston, tx. I got the back corner room an they have plenty of cameras. The only thing that could have front
ROSA ELENA
4.0
/10
Reviewed 57 week(s) ago

Expedia Group verified review

La atención
Arturo
icon-Business
Business
8.0
/10
Reviewed 57 week(s) ago

Expedia Group verified review

Le falto , toallas para la alberca , y limpieza en la habitación.
Javi
10.0
/10
Reviewed 66 week(s) ago

Expedia Group verified review

Very nice custom service
Patricia
8.0
/10
Reviewed 66 week(s) ago

Expedia Group verified review

Great location a short walk to shopping dinning and beach
Jamie
8.0
/10
Reviewed 67 week(s) ago

Expedia Group verified review

Walkable if u can walk. Quiet at night. Clean & modest for price point. Will likely return
Janet
6.0
/10
Reviewed 68 week(s) ago

Expedia Group verified review

We arrived later in nite. It would be nice if there was a bottle of water and plastic glasses in room. Ac good. Grounds very pretty . Nice pool. Front desk man very nice at check in. Very Quiet property. Woke up to the birds singing.
Yu
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 74 week(s) ago

Expedia Group verified review

The property located at very convenient location. Easy transportation and close to everything. But the hotel room conditions like the brick wall and ceiling and furniture need upgrade for sure. Also the water pressure for the toilet is very low. It takes lots of attempts to flush. The wifi signal was not good as well.
Jared
icon-Leisure with Friends
Leisure with Friends
4.0
/10
Reviewed 78 week(s) ago

Expedia Group verified review

no era amable y estaba sucio el cuarto y también las camas. no tan seguras las puertas y muy oscuro todo
Constantin
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 78 week(s) ago

Expedia Group verified review

The hotel location looks like a residential area on the lagoon side; however is not far from Presidente Intercontinental hotel, where one can enjoy first class facilities on the beach, restaurants, large pool, etc. To do that you need to pass through hotel lobby to access above facilities. Public transportation toward Downtown is fairly convenient R1 and R2 busses, just 50 cents USD fare. Overall, Grand Royal Lagoon hotel for the budget price is acceptable.
Read More
Ana Luisa
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 82 week(s) ago

Expedia Group verified review

Everything
shantal
2.0
/10
Reviewed 100 week(s) ago

Expedia Group verified review

Minutes after checking in , there was a power outage, and everyone else had electricity , there was no WiFi in the rooms , they didn't want to give a refund and nobody wanted to talk ,they said there was the manager , they also charged me $40 for sanitation , after already paying so much for a dirty nasty, uncomfortable room
Verified traveler
icon-Friends and Family Family
Friends and Family Family
4.0
/10
Reviewed 100 week(s) ago

Hotels.com verified review

En las imagenes se ve un hotel que nunca veras en vivo. La puerta del baño no servia la chapa, colchones viejos, la ventana no tenia tampoco buen cierre, no tienen guarda equipaje. El cuarto olia a cigarro y estaba empapado el piso. Se que es económico, pero hay del mismo precio con mejor cuidado de la limpieza y de sus instalaciones. Buena ubicacion cerca de todo. Lo positivo es que el aire acondicionado era funcional y silencioso.
Read More
howard
icon-Business and Leisure with Children
Business and Leisure with Children
2.0
/10
Reviewed 101 week(s) ago

Expedia Group verified review

On the first day There was no light and no running water, when I ask the manger what’s wrong they said that Mexico electric company is the problem ,and light will come back in two days time. There’s no internet in the rooms however you can get internet in the middle of the property but you have to be careful of crocodile. Then I rent an apartment down the street and it has electricity so I ask for a refund and they did not give it to me.
Read More
Sanjida
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 107 week(s) ago

Expedia Group verified review

Lack of in-hotel facilities, cleanliness issues and lack of hotel staffs.
Julie
8.0
/10
Reviewed 113 week(s) ago

Hotels.com verified review

First we were suprise not having any balconey, never thought I had to ask for this in hotel. But there were a little cute spot outside to hangout, it was just perfect. For the price it was really good, calm and clean. It's not a 5 stars, but we didn't pay for that neither!
Davis
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 116 week(s) ago

Expedia Group verified review

Quiet, clean and comfortable
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Exterior 4 Grand Royal Lagoon

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

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Overall Ratings & Reviews Grand Royal Lagoon

Other sources (861)
6.8
Pleasant
From 861 reviews
Cleanliness

7.4

Room Comfort

6.6

Location

7.6

Service and Facilites

7.2

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Grand Royal Lagoon

Number of reviews per page
20
40
Top reviews
Laura
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

There was no fridge. Room was less than average. Smelled
Joseph
icon-Business
Business
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

If you are a backpacker or budget traveler you already know this place. A clean bed with hospital corners, a small but spotless room and a functional desk and chair. The shower was hot though the room itself was not heated howeverit was air conditioned. It's located a short 7 min walk from the nightclub / turista district. Food is around the corner either by a row of small restaurants or minimarket food that is remarkably good at the gas station a block further down. The staff is friendly and they show appreciation for any efforts to speak their language. This is a good place to experience the Mexican culture close up.
Read More
Erik
icon-Business and Leisure
Business and Leisure
4.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

Price was high for the condition plus they charge extra fee when you check in. I only stayed 1 night... The sheets need to be washed/cleaned much better with bleach and better detergent. The pillows had makeup and lots of stains everywhere on sheets. The rooms need more attention please.
Robin
6.0
/10
Reviewed 45 week(s) ago

Expedia Group verified review

It’s a very quiet area to get away from all the noise as I was on vacation from Houston, tx. I got the back corner room an they have plenty of cameras. The only thing that could have front
ROSA ELENA
4.0
/10
Reviewed 57 week(s) ago

Expedia Group verified review

La atención
Arturo
icon-Business
Business
8.0
/10
Reviewed 57 week(s) ago

Expedia Group verified review

Le falto , toallas para la alberca , y limpieza en la habitación.
Javi
10.0
/10
Reviewed 66 week(s) ago

Expedia Group verified review

Very nice custom service
Patricia
8.0
/10
Reviewed 66 week(s) ago

Expedia Group verified review

Great location a short walk to shopping dinning and beach
Jamie
8.0
/10
Reviewed 67 week(s) ago

Expedia Group verified review

Walkable if u can walk. Quiet at night. Clean & modest for price point. Will likely return
Janet
6.0
/10
Reviewed 68 week(s) ago

Expedia Group verified review

We arrived later in nite. It would be nice if there was a bottle of water and plastic glasses in room. Ac good. Grounds very pretty . Nice pool. Front desk man very nice at check in. Very Quiet property. Woke up to the birds singing.
Yu
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 74 week(s) ago

Expedia Group verified review

The property located at very convenient location. Easy transportation and close to everything. But the hotel room conditions like the brick wall and ceiling and furniture need upgrade for sure. Also the water pressure for the toilet is very low. It takes lots of attempts to flush. The wifi signal was not good as well.
Jared
icon-Leisure with Friends
Leisure with Friends
4.0
/10
Reviewed 78 week(s) ago

Expedia Group verified review

no era amable y estaba sucio el cuarto y también las camas. no tan seguras las puertas y muy oscuro todo
Constantin
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 78 week(s) ago

Expedia Group verified review

The hotel location looks like a residential area on the lagoon side; however is not far from Presidente Intercontinental hotel, where one can enjoy first class facilities on the beach, restaurants, large pool, etc. To do that you need to pass through hotel lobby to access above facilities. Public transportation toward Downtown is fairly convenient R1 and R2 busses, just 50 cents USD fare. Overall, Grand Royal Lagoon hotel for the budget price is acceptable.
Read More
Ana Luisa
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 82 week(s) ago

Expedia Group verified review

Everything
shantal
2.0
/10
Reviewed 100 week(s) ago

Expedia Group verified review

Minutes after checking in , there was a power outage, and everyone else had electricity , there was no WiFi in the rooms , they didn't want to give a refund and nobody wanted to talk ,they said there was the manager , they also charged me $40 for sanitation , after already paying so much for a dirty nasty, uncomfortable room
Verified traveler
icon-Friends and Family Family
Friends and Family Family
4.0
/10
Reviewed 100 week(s) ago

Hotels.com verified review

En las imagenes se ve un hotel que nunca veras en vivo. La puerta del baño no servia la chapa, colchones viejos, la ventana no tenia tampoco buen cierre, no tienen guarda equipaje. El cuarto olia a cigarro y estaba empapado el piso. Se que es económico, pero hay del mismo precio con mejor cuidado de la limpieza y de sus instalaciones. Buena ubicacion cerca de todo. Lo positivo es que el aire acondicionado era funcional y silencioso.
Read More
howard
icon-Business and Leisure with Children
Business and Leisure with Children
2.0
/10
Reviewed 101 week(s) ago

Expedia Group verified review

On the first day There was no light and no running water, when I ask the manger what’s wrong they said that Mexico electric company is the problem ,and light will come back in two days time. There’s no internet in the rooms however you can get internet in the middle of the property but you have to be careful of crocodile. Then I rent an apartment down the street and it has electricity so I ask for a refund and they did not give it to me.
Read More
Sanjida
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 107 week(s) ago

Expedia Group verified review

Lack of in-hotel facilities, cleanliness issues and lack of hotel staffs.
Julie
8.0
/10
Reviewed 113 week(s) ago

Hotels.com verified review

First we were suprise not having any balconey, never thought I had to ask for this in hotel. But there were a little cute spot outside to hangout, it was just perfect. For the price it was really good, calm and clean. It's not a 5 stars, but we didn't pay for that neither!
Davis
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 116 week(s) ago

Expedia Group verified review

Quiet, clean and comfortable
Number of reviews per page
20
40