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Grand Royal Lagoon
Hotels
6.8
/10
Pleasant
852 reviews
What Guests Say About Their Stay
Betty jean
10.0
/ 10
Great places to stay cold AC clean rooms only backing is Wi-Fi reception isn't great
David Aaron Lichtenstein
10.0
/ 10
Great hotel - wonderful location - just a short walk to the beach, restaurants, stores, etc. My room was very clean and well sized and had everything I needed. All of the staff were polite and kind. I would highly recommend for one looking for a reasonably priced accommodation in the Cancun hotel zone
Stephen
10.0
/ 10
A nice property that let's you enjoy a good nights rest. Convenient and easy to access transportation and the HZ.
In the Area
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Calle Quetzal No 8-a, Benito Juárez, Estado de Quintana Roo, Mexico, 77500
Main Facilities
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Swimming Pool
Restaurant
24-Hour Front Desk
WiFi
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Available Room Types in Grand Royal Lagoon
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What's around Grand Royal Lagoon
Calle Quetzal No 8-a, Benito Juárez, Estado de Quintana Roo, Mexico, 77500
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Discover More About Grand Royal Lagoon
Location
Staying at Grand Royal Lagoon is a good choice when you are visiting Benito Juárez.
About Grand Royal Lagoon
Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at Grand Royal Lagoon.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Grand Royal Lagoon exclusively for you.
With all facilities offered, Grand Royal Lagoon is the right place to stay.
All facilities in Grand Royal Lagoon
Others
Hotel Services
- Express check-in
- Tours
- Express check-out
- Porter
- Multilingual staff
- 24-hour Receptionist
- Concierge
Things to Do
- Outdoor pool
- Marina
- Garden
General
- Parking
- Smoking area
- Terrace
Transportation
- Limo or town car service
- Area shuttle with surcharge
Connectivity
- LAN Internet
- Free WiFi
Public Facilities
- Others
- Restaurant
Kids and Pets
- Babysitting with surcharge
Shuttle Service
- Airport transfer (surcharge)
In-room Facilities
- TV
Accommodation Policy & General Information in Grand Royal Lagoon
Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
- Late check-out fee: MXN 450 (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- Minimum Spring Break check-in age is 18 years old
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards, debit cards, and cash
- Cashless transactions are available
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Other arrangements must be coordinated with the property prior to arrival.
Hotel only accepts guests with minimum age of 18
Check-in/Check-out Time
Check-in:
15:00 - 18:00
Check-out:
Before 12:00
Hotel policy is not yet available.
General Information
Popular Facilities | Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi |
Check-In / Check-Out Time | From 15:00 - 18:00 - to 12:00 |
Available rooms at Grand Royal Lagoon | 34 |
Number of floors in Grand Royal Lagoon | 3 |
Another facilities in Grand Royal Lagoon | Express check-in, Tours, Express check-out, Porter, Multilingual staff |
Frequently asked question in Grand Royal Lagoon
What are available facilities at Grand Royal Lagoon?
There are top facilites at Grand Royal Lagoon such as Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Grand Royal Lagoon?
The standard check-in time at Grand Royal Lagoon is starting from 15:00 - 18:00 while the latest check-out time is at Before 12:00
How many stars does Grand Royal Lagoon have?
Grand Royal Lagoon is a 3.0-star hotel.
How many floors does Grand Royal Lagoon have?
Grand Royal Lagoon has 3 floors.
How many rooms does Grand Royal Lagoon have?
Grand Royal Lagoon has 34 rooms in total.
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More Reviews from Other Guests in Grand Royal Lagoon
Overall Ratings & Reviews Grand Royal Lagoon
Other sources (852)
6.8
Pleasant
From 852 reviews
Cleanliness
7.4
Room Comfort
6.6
Location
7.6
Service and Facilites
7.2
Sort by
Most Relevant
Preferences
See All
Traveler Reviews Grand Royal Lagoon
Number of reviews per page
20
40
Top reviews
Robin
6.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
It’s a very quiet area to get away from all the noise as I was on vacation from Houston, tx. I got the back corner room an they have plenty of cameras. The only thing that could have front
ROSA ELENA
4.0
/10
Reviewed 28 week(s) ago
Expedia Group verified review
La atención
Arturo
Business
8.0
/10
Reviewed 29 week(s) ago
Expedia Group verified review
Le falto , toallas para la alberca , y limpieza en la habitación.
Javi
10.0
/10
Reviewed 37 week(s) ago
Expedia Group verified review
Very nice custom service
Patricia
8.0
/10
Reviewed 37 week(s) ago
Expedia Group verified review
Great location a short walk to shopping dinning and beach
Jamie
8.0
/10
Reviewed 38 week(s) ago
Expedia Group verified review
Walkable if u can walk. Quiet at night. Clean & modest for price point. Will likely return
Janet
6.0
/10
Reviewed 39 week(s) ago
Expedia Group verified review
We arrived later in nite. It would be nice if there was a bottle of water and plastic glasses in room. Ac good. Grounds very pretty . Nice pool. Front desk man very nice at check in. Very Quiet property. Woke up to the birds singing.
Yu
Leisure Family
6.0
/10
Reviewed 45 week(s) ago
Expedia Group verified review
The property located at very convenient location. Easy transportation and close to everything.
But the hotel room conditions like the brick wall and ceiling and furniture need upgrade for sure. Also the water pressure for the toilet is very low. It takes lots of attempts to flush. The wifi signal was not good as well.
Jared
Leisure with Friends
4.0
/10
Reviewed 49 week(s) ago
Expedia Group verified review
no era amable y estaba sucio el cuarto y también las camas. no tan seguras las puertas y muy oscuro todo
Constantin
Leisure with Partner
6.0
/10
Reviewed 50 week(s) ago
Expedia Group verified review
The hotel location looks like a residential area on the lagoon side; however is not far from Presidente Intercontinental hotel, where one can enjoy first class facilities on the beach, restaurants, large pool, etc. To do that you need to pass through hotel lobby to access above facilities. Public transportation toward Downtown is fairly convenient R1 and R2 busses, just 50 cents USD fare. Overall, Grand Royal Lagoon hotel for the budget price is acceptable.
Read More
Ana Luisa
Leisure Family
10.0
/10
Reviewed 53 week(s) ago
Expedia Group verified review
Everything
shantal
2.0
/10
Reviewed 71 week(s) ago
Expedia Group verified review
Minutes after checking in , there was a power outage, and everyone else had electricity , there was no WiFi in the rooms , they didn't want to give a refund and nobody wanted to talk ,they said there was the manager , they also charged me $40 for sanitation , after already paying so much for a dirty nasty, uncomfortable room
Verified traveler
Friends and Family
4.0
/10
Reviewed 71 week(s) ago
Hotels.com verified review
En las imagenes se ve un hotel que nunca veras en vivo. La puerta del baño no servia la chapa, colchones viejos, la ventana no tenia tampoco buen cierre, no tienen guarda equipaje. El cuarto olia a cigarro y estaba empapado el piso. Se que es económico, pero hay del mismo precio con mejor cuidado de la limpieza y de sus instalaciones. Buena ubicacion cerca de todo. Lo positivo es que el aire acondicionado era funcional y silencioso.
Read More
howard
Business and Leisure Family
2.0
/10
Reviewed 72 week(s) ago
Expedia Group verified review
On the first day There was no light and no running water, when I ask the manger what’s wrong they said that Mexico electric company is the problem ,and light will come back in two days time. There’s no internet in the rooms however you can get internet in the middle of the property but you have to be careful of crocodile. Then I rent an apartment down the street and it has electricity so I ask for a refund and they did not give it to me.
Read More
Sanjida
Leisure with Partner
4.0
/10
Reviewed 78 week(s) ago
Expedia Group verified review
Lack of in-hotel facilities, cleanliness issues and lack of hotel staffs.
Julie
8.0
/10
Reviewed 84 week(s) ago
Hotels.com verified review
First we were suprise not having any balconey, never thought I had to ask for this in hotel. But there were a little cute spot outside to hangout, it was just perfect.
For the price it was really good, calm and clean.
It's not a 5 stars, but we didn't pay for that neither!
Davis
Leisure with Children
10.0
/10
Reviewed 88 week(s) ago
Expedia Group verified review
Quiet, clean and comfortable
Pedro
Leisure Family
6.0
/10
Reviewed 91 week(s) ago
Expedia Group verified review
Good location. It´s Ok for the pice
Larissa
Business
8.0
/10
Reviewed 93 week(s) ago
Expedia Group verified review
It is a good hotel for the price.
Michelle Ann Del
Business and Leisure with Partner
8.0
/10
Reviewed 93 week(s) ago
Expedia Group verified review
Expedia had pictures of a room that doesn’t exist at this small hotel. Unfortunately, I booked the room that doesn’t exist. Hotel staffer Francisco was very helpful. The next day he was able to offer a room, while not the room I had booked, the room offered was a good alternative for us. This is a very basic hotel. If you want frills, go somewhere else. Cable TV is Spanish language only. Our stay was very pleasant. Location is close to shopping and restaurants. We will stay here again.
Read More
Number of reviews per page
20
40
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Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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Overall Ratings & Reviews Grand Royal Lagoon
Other sources (852)
6.8
Pleasant
From 852 reviews
Cleanliness
7.4
Room Comfort
6.6
Location
7.6
Service and Facilites
7.2
Sort by
Most Relevant
Preferences
See All
Traveler Reviews Grand Royal Lagoon
Number of reviews per page
20
40
Top reviews
Robin
6.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
It’s a very quiet area to get away from all the noise as I was on vacation from Houston, tx. I got the back corner room an they have plenty of cameras. The only thing that could have front
ROSA ELENA
4.0
/10
Reviewed 28 week(s) ago
Expedia Group verified review
La atención
Arturo
Business
8.0
/10
Reviewed 29 week(s) ago
Expedia Group verified review
Le falto , toallas para la alberca , y limpieza en la habitación.
Javi
10.0
/10
Reviewed 37 week(s) ago
Expedia Group verified review
Very nice custom service
Patricia
8.0
/10
Reviewed 37 week(s) ago
Expedia Group verified review
Great location a short walk to shopping dinning and beach
Jamie
8.0
/10
Reviewed 38 week(s) ago
Expedia Group verified review
Walkable if u can walk. Quiet at night. Clean & modest for price point. Will likely return
Janet
6.0
/10
Reviewed 39 week(s) ago
Expedia Group verified review
We arrived later in nite. It would be nice if there was a bottle of water and plastic glasses in room. Ac good. Grounds very pretty . Nice pool. Front desk man very nice at check in. Very Quiet property. Woke up to the birds singing.
Yu
Leisure Family
6.0
/10
Reviewed 45 week(s) ago
Expedia Group verified review
The property located at very convenient location. Easy transportation and close to everything.
But the hotel room conditions like the brick wall and ceiling and furniture need upgrade for sure. Also the water pressure for the toilet is very low. It takes lots of attempts to flush. The wifi signal was not good as well.
Jared
Leisure with Friends
4.0
/10
Reviewed 49 week(s) ago
Expedia Group verified review
no era amable y estaba sucio el cuarto y también las camas. no tan seguras las puertas y muy oscuro todo
Constantin
Leisure with Partner
6.0
/10
Reviewed 50 week(s) ago
Expedia Group verified review
The hotel location looks like a residential area on the lagoon side; however is not far from Presidente Intercontinental hotel, where one can enjoy first class facilities on the beach, restaurants, large pool, etc. To do that you need to pass through hotel lobby to access above facilities. Public transportation toward Downtown is fairly convenient R1 and R2 busses, just 50 cents USD fare. Overall, Grand Royal Lagoon hotel for the budget price is acceptable.
Read More
Ana Luisa
Leisure Family
10.0
/10
Reviewed 53 week(s) ago
Expedia Group verified review
Everything
shantal
2.0
/10
Reviewed 71 week(s) ago
Expedia Group verified review
Minutes after checking in , there was a power outage, and everyone else had electricity , there was no WiFi in the rooms , they didn't want to give a refund and nobody wanted to talk ,they said there was the manager , they also charged me $40 for sanitation , after already paying so much for a dirty nasty, uncomfortable room
Verified traveler
Friends and Family
4.0
/10
Reviewed 71 week(s) ago
Hotels.com verified review
En las imagenes se ve un hotel que nunca veras en vivo. La puerta del baño no servia la chapa, colchones viejos, la ventana no tenia tampoco buen cierre, no tienen guarda equipaje. El cuarto olia a cigarro y estaba empapado el piso. Se que es económico, pero hay del mismo precio con mejor cuidado de la limpieza y de sus instalaciones. Buena ubicacion cerca de todo. Lo positivo es que el aire acondicionado era funcional y silencioso.
Read More
howard
Business and Leisure Family
2.0
/10
Reviewed 72 week(s) ago
Expedia Group verified review
On the first day There was no light and no running water, when I ask the manger what’s wrong they said that Mexico electric company is the problem ,and light will come back in two days time. There’s no internet in the rooms however you can get internet in the middle of the property but you have to be careful of crocodile. Then I rent an apartment down the street and it has electricity so I ask for a refund and they did not give it to me.
Read More
Sanjida
Leisure with Partner
4.0
/10
Reviewed 78 week(s) ago
Expedia Group verified review
Lack of in-hotel facilities, cleanliness issues and lack of hotel staffs.
Julie
8.0
/10
Reviewed 84 week(s) ago
Hotels.com verified review
First we were suprise not having any balconey, never thought I had to ask for this in hotel. But there were a little cute spot outside to hangout, it was just perfect.
For the price it was really good, calm and clean.
It's not a 5 stars, but we didn't pay for that neither!
Davis
Leisure with Children
10.0
/10
Reviewed 88 week(s) ago
Expedia Group verified review
Quiet, clean and comfortable
Pedro
Leisure Family
6.0
/10
Reviewed 91 week(s) ago
Expedia Group verified review
Good location. It´s Ok for the pice
Larissa
Business
8.0
/10
Reviewed 93 week(s) ago
Expedia Group verified review
It is a good hotel for the price.
Michelle Ann Del
Business and Leisure with Partner
8.0
/10
Reviewed 93 week(s) ago
Expedia Group verified review
Expedia had pictures of a room that doesn’t exist at this small hotel. Unfortunately, I booked the room that doesn’t exist. Hotel staffer Francisco was very helpful. The next day he was able to offer a room, while not the room I had booked, the room offered was a good alternative for us. This is a very basic hotel. If you want frills, go somewhere else. Cable TV is Spanish language only. Our stay was very pleasant. Location is close to shopping and restaurants. We will stay here again.
Read More
Number of reviews per page
20
40