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Hotel El Castillo

Name: Hotel El Castillo
Address: carretera cuernavaca tepoztlán av. José, 39, Cuernavaca, Estado de Morelos, Mexico, 62300, carretera cuernavaca tepoztlán av. José, Estado de Morelos, 62300, Mexico
Rating: 6

Hotels

6.0

/10

Pleasant

51 reviews

What Guests Say About Their Stay

Ricardo

10.0

/ 10

Es limpio y agradable Siempre que vengo encuentro cucarachas pero al menos están muertas, se ve que fumigan bien De ahí en fuera un excelente lugar

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In the Area

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carretera cuernavaca tepoztlán av. José, 39, Cuernavaca, Estado de Morelos, Mexico, 62300

Main Facilities

Swimming Pool

24-Hour Front Desk

Parking

WiFi

Hotel El Castillo is a hotel is located at Cuernavaca. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Available Room Types in Hotel El Castillo

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What's around Hotel El Castillo

carretera cuernavaca tepoztlán av. José, 39, Cuernavaca, Estado de Morelos, Mexico, 62300

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Location

Hotel El Castillo is a hotel is located at Cuernavaca.

About Hotel El Castillo

Not all hotel allow guests with pets, but Hotel El Castillo welcome your furry friend with its special policy. This pet friendly hotel lets you to enjoy holiday without having to worry about leaving your pet at home.

Hotel El Castillo is the smartest choice for you who are looking for affordable accommodation with outstanding service.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Hotel El Castillo is a wise choice for travelers visiting Cuernavaca.

All facilities in Hotel El Castillo

Swimming Pool

Entertainment Facility

Common Space

Lobby

Others

Transportation

Garage

Things to Do

Indoor pool

Connectivity

Free WiFi

General

Smoking area

Public Facilities

Parking

Hotel Services

24-hour Receptionist

Accommodation Policy & General Information in Hotel El Castillo

Check-in/Check-out Time

Check-in:

From 14:30

Check-out:

Before 13:00

General Check-in Instructions

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

, Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Pets

Only Dogs Cats Allowed

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General Information

Popular Facilities	Swimming Pool, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time	From 14:30 - to 13:00
Available rooms at Hotel El Castillo	17
Another facilities in Hotel El Castillo	Garage, Indoor pool, Free WiFi, Smoking area, 24-hour Receptionist

Frequently asked question in Hotel El Castillo

What are available facilities at Hotel El Castillo?

There are top facilites at Hotel El Castillo such as Swimming Pool, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)

What is normal check-in & check-out time at Hotel El Castillo?

The standard check-in time at Hotel El Castillo is starting from From 14:30 while the latest check-out time is at Before 13:00

How many stars does Hotel El Castillo have?

Hotel El Castillo is a 2.0-star hotel.

How many rooms does Hotel El Castillo have?

Hotel El Castillo has 17 rooms in total.

More Reviews from Other Guests in Hotel El Castillo

Overall Ratings & Reviews Hotel El Castillo

Other sources (51)

6.0

Pleasant

From 51 reviews

Cleanliness

6.2

Room Comfort

5.2

Service and Facilites

6.4

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Traveler Reviews Hotel El Castillo

Number of reviews per page

Top reviews

Carmen

10.0

/10

Reviewed 49 week(s) ago

Expedia Group verified review

Good service

Allan Gilberto

6.0

/10

Reviewed 95 week(s) ago

Expedia Group verified review

Aceptable a secas

Diego

10.0

/10

Reviewed 18 week(s) ago

Expedia Group verified review

Es un buen hotel, me gusto la atención, el unico que lanagya de el

Jessica

Leisure with Children

8.0

/10

Reviewed 21 week(s) ago

Expedia Group verified review

En general las habitaciones están bien👍 Lo malo es que no separan las habitaciones de motel y hotel en cuestión familiar ya que en una de las habitaciones que rentamos tocó en la parte de motel y se escuchaba todos los gritos de los vecinos 😬

Brenda

6.0

/10

Reviewed 32 week(s) ago

Expedia Group verified review

Agradable sencillo

monica

Friends and Family Family

8.0

/10

Reviewed 34 week(s) ago

Hotels.com verified review

Muy apacible lugar

Ariadna Alejandra

Friends and Family Family

2.0

/10

Reviewed 36 week(s) ago

Hotels.com verified review

Una muy mala experiencia, no reservaron la habitación que pedí, apesar de eso decidi quedarme pero me asignaron una habitación sin cerrojo y con una sola cama cuando iba con mi hijo por lo que cancele en ese momento la habitación y me retiré a buscar otro en ese momento. La verdad, no lo recomiendo, es mejor ir directamente y si te conviene y convence adelante, pero nada que ver con lo que ofrecen en la aplicación. La verdad una decepción!!

Enrique

Leisure with Children

2.0

/10

Reviewed 40 week(s) ago

Expedia Group verified review

No contaba con agua el inodoro, no tenia jaban de manos ni para bañarse, no tenia agua caliente, tenia insecto vivos y muertos la habitación, las sabanas no se veian limpias, nos tuvieron que abrir otra habitación para ir al wc, en la recepción ni me daban buena información. Del tiempo que tengo utilizado Expedia es el peor hotel que he ido con mi familia.

Ara

Leisure Family

4.0

/10

Reviewed 48 week(s) ago

Expedia Group verified review

No coincide con las fotos de publicidad

Luis Arnulfo

Friends and Family with Friends

2.0

/10

Reviewed 54 week(s) ago

Hotels.com verified review

La estancia fue desagradable, la piscina no estaba en servicio ni el restaurante, el baño con sarro

Leonor

10.0

/10

Reviewed 62 week(s) ago

Expedia Group verified review

Excelente

Fernando

Leisure with Partner

6.0

/10

Reviewed 72 week(s) ago

Expedia Group verified review

El servicio de telefono no hay, y en la primer gabitacion q me dieron no funcionaba la television y no habia toalla adicional y en la segunda havia hormiguitas en la habitacion

Nabora

Leisure Family

4.0

/10

Reviewed 78 week(s) ago

Expedia Group verified review

Las fotos estaban muy bonitas y el resultado fue otro totalmente diferente. Nada que ver con lo que venden, nada recomendable

Montserrat

Leisure Family

2.0

/10

Reviewed 83 week(s) ago

Expedia Group verified review

No respetaron mi reservación, simplemente dijeron que no les habían pasado el “papelito” en donde las ponían y que yo no estaba registrada

Penny

Leisure with Partner

2.0

/10

Reviewed 87 week(s) ago

Expedia Group verified review

No me gustó para nada que pongan que es un hotel, y lo pinten bonito, cuando no es así Al llegar vimos que era un motel y de muy mala calidad

Ricardo

Business

10.0

/10

Reviewed 88 week(s) ago

Expedia Group verified review

Buen lugar y tranquilo

Ricardo

Business

10.0

/10

Reviewed 89 week(s) ago

Expedia Group verified review

Es limpio y agradable Siempre que vengo encuentro cucarachas pero al menos están muertas, se ve que fumigan bien De ahí en fuera un excelente lugar

Elizabeth

Business Family

2.0

/10

Reviewed 89 week(s) ago

Expedia Group verified review

Muy mal

Isis Mireya

Leisure Family

8.0

/10

Reviewed 90 week(s) ago

Expedia Group verified review

En lo general todo estuvo bien lo único malo es que no había agua caliente en la regadera ya que solo tienen un calentador solar pequeño y creo que es importante ponerlo en la descripción del hotel ya que si , está nublado pues no va a aber agua caliente también les falta poner más atención en la limpieza de las habitaciones..

Israel

Leisure with Partner

10.0

/10

Reviewed 94 week(s) ago

Expedia Group verified review

Solo las almohadas un poco sucias pero no las cambiaron

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

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Payment Partners

Traveloka Sdn Bhd (Registration No. 201501003122), Level 14 Tower 2, Menara Kembar Bank Rakyat, 33 Jalan Rakyat Brickfields, 50470 Kuala Lumpur, Malaysia