Hotel Elena

Hotels
8.2
/10
Very Good
189 reviews

What Guests Say About Their Stay

Verified traveler

10.0
/ 10
Excelente place, very close to down town city and many other places to eat and shop!
See translation

Maggie

10.0
/ 10
Everything very good clean and the hospitality very friendly and staff very helpful

Maria Angelica

10.0
/ 10
We arrived at this hotel and was very surprised at how nice the hotel is! Ruth was extremely nice and professional, and she took extra care to make sure my elderly mother in law was comfortable. The room was very nice, clean and spacious. The room also included a continental breakfast. The woman serving breakfast was extremely nice and very helpful. In the evening we sat in the lobby and Marco, the evening staff was very kind and offered to help us with anything we needed. The hotel is located in a very central area, 5 to 10 minutes walking to the zocalo, cathedral and many other beautiful places. The hotel is half a block from the “Candy street”. I would definitely recommend this hotel to anyone looking for a place to stay in Puebla.
In the Area
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Calle 2 Norte 608 Centro, Puebla, Estado de Puebla, Mexico, 72000

Main Facilities

Read More
24-Hour Front Desk
Parking
WiFi
Staying at Hotel Elena is a good choice when you are visiting Puebla. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Hotel Elena

Calle 2 Norte 608 Centro, Puebla, Estado de Puebla, Mexico, 72000
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Discover More About Hotel Elena

General


Near Zócalo de Puebla

Location


With a stay at Hotel Elena, you'll be centrally located in Puebla, just a 4-minute walk from Zócalo de Puebla and 9 minutes by foot from Puebla Convention Center. This hotel is 11.5 mi (18.5 km) from Africam Safari and 2.6 mi (4.1 km) from Centro Expositor.

Attractions


Distances are displayed to the nearest 0.1 mile and kilometer.

Mexican Revolution Museum - 0.1 km / 0.1 mi
Candy Street - 0.1 km / 0.1 mi
Santo Domingo Church - 0.3 km / 0.2 mi
Zócalo de Puebla - 0.4 km / 0.2 mi
Rosario Chapel - 0.4 km / 0.2 mi
Santa Monica Convent and Museum of Religious Art - 0.4 km / 0.3 mi
Artist Quarter - 0.5 km / 0.3 mi
Alfenique House - 0.5 km / 0.3 mi
Main Theater of Puebla - 0.5 km / 0.3 mi
El Parian Market - 0.5 km / 0.3 mi
Iglesia de la Compañía - 0.5 km / 0.3 mi
Palafoxiana Library - 0.6 km / 0.4 mi
Puebla Convention Center - 0.7 km / 0.4 mi
Amparo Museum - 0.7 km / 0.4 mi
Callejon del Sapo - 0.7 km / 0.5 mi

The nearest major airport is Puebla Intl. Airport (PBC) - 35.9 km / 22.3 mi

Facilities


Take in the views from a rooftop terrace and make use of amenities such as complimentary wireless internet access and concierge services.

Business Facilities


Featured amenities include express check-out, dry cleaning/laundry services, and a 24-hour front desk. Free valet parking is available onsite.

Dining


You can enjoy a meal at the restaurant serving the guests of Hotel Elena, or stop in at the snack bar/deli. Cooked-to-order breakfasts are available daily from 8:00 AM to 11:00 AM for a fee.

Rooms


Stay in one of 17 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms with showers are provided. Conveniences include phones, as well as safes and desks.

All facilities in Hotel Elena

Bar, Cafe and Lounge Hotel Elena
Bar, Cafe and Lounge
Functional Hall Hotel Elena
Functional Hall
Common Space Hotel Elena
Common Space
Lobby Hotel Elena
Lobby
Exterior Hotel Elena
Exterior

Hotel Services

  • Laundry service
  • Luggage storage
  • Express check-out
  • Porter
  • Multilingual staff
  • 24-hour Receptionist
  • Concierge

General

  • Microwave (shared)
  • Refrigerator (shared)
  • Rooftop terrace
  • Parking
  • Terrace

Public Facilities

  • Smoke-free area
  • Safety deposit box
  • Coffee/tea in lobby

Food and Drinks

  • Breakfast
  • Snack bar

Transportation

  • Valet parking

Connectivity

  • Free WiFi

Accommodation Policy & General Information in Hotel Elena

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:
14:00 - 23:30
Check-out:
Before 12:00

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards; cash is not accepted
  • Safety features at this property include a fire extinguisher
, To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Pets

Service Animals Not Allowed
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General Information

Popular Facilities
24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 14:00 - 23:30 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Hotel Elena
17
Another facilities in Hotel Elena
Laundry service, Luggage storage, Express check-out, Porter, Multilingual staff

Frequently asked question in Hotel Elena

What are available facilities at Hotel Elena?
There are top facilites at Hotel Elena such as 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Hotel Elena?
The standard check-in time at Hotel Elena is starting from 14:00 - 23:30 while the latest check-out time is at Before 12:00
Does Hotel Elena provide breakfast?
Yes, Hotel Elena provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
How many stars does Hotel Elena have?
Hotel Elena is a 3.0-star hotel.
How many rooms does Hotel Elena have?
Hotel Elena has 17 rooms in total.
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More Reviews from Other Guests in Hotel Elena

8.2
Very Good
From 189 reviews
Cleanliness

8.4

Room Comfort

8.0

Service and Facilites

8.4

Sort by
Most Relevant
Preferences
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Traveler Reviews Hotel Elena

Number of reviews per page
20
40
Top reviews
J faithe
icon-Leisure
Leisure
6.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

I loved the staff and the location. The building is beautiful and charming. Two big issues, I had no hot water and the pillow covers were not changed - The staff changed them immediately, and were very apologetic. Noise travels from inside the hotel, so if you have people who are loud and talking it's a bit annoying at 11pm. But the price was right, the location was good. ooooooo - the biggest thing - there is no heating in the hotel, so not only is the 24hr staff freezing, so you are you. I survived - probably wouldn't stay again, but it was fine. And, again - I loved the staff - very hard working and lovely people.
Read More
Raul
10.0
/10
Reviewed 70 week(s) ago

Expedia Group verified review

Excellent service
Fernando
icon-Business Family
Business Family
2.0
/10
Reviewed 117 week(s) ago

Expedia Group verified review

Room which was reserved as City view Has no windows at all! Receptionist said it is Expedia system fault. Director of this hotel is absent all day, they don’t want to return money paid on the reservation desk on arrival. Expedia tried to make another charge For us to be able to change the hotel. Hotel description is a fraud. They know they don’t offer city view , they charge and don’t want to refund money paid for touristic product which does not correspond to the description.
Read More
Joyce
6.0
/10
Reviewed 137 week(s) ago

Hotels.com verified review

Pros: La zona es céntrica, el personal amable, el hotel bonito, incluyendo la habitación. Las vistas de la terraza son impresionantes. La habitación cuenta con aire acondicionado. Cons: Las almohadas y toallas son viejas. El desagüe de la regadera olía muy fuerte a drenaje. Hay 2 bares frente al hotel que tocan música a volumenes tan altos que aún con tapones se sentían las vibraciones toda la noche. Recomiendo evitar la habitación en terraza con balcón para estar lejos del ruido. Además porque son muchas escaleras para llegar a estás habitaciones en terraza.
Read More
Miguel
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 162 week(s) ago

Hotels.com verified review

No water at night. Bar with loud music at night.in front of building. Last day coffee was cold. Service attendants excellent.
Sandra
icon-Leisure
Leisure
10.0
/10
Reviewed 217 week(s) ago

Expedia Group verified review

Colonial decor, nice staff, and very helpful.
Verified traveler
icon-Friends and Family Family
Friends and Family Family
2.0
/10
Reviewed 232 week(s) ago

Hotels.com verified review

The room is old, has no windows and bo heat. They claim the room to be no smoking but it smells of smoke. They charged me 200 pesos because my four year old was sick (vomit) in the bed. Not impressed.
Verified traveler
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 267 week(s) ago

Expedia Group verified review

Requested double bed room and got a room with two twin beds put together. No working AC, stairs are the only access to rooms. Friendly staff, easy walk to city center.
Verified traveler
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 276 week(s) ago

Expedia Group verified review

Excelente place, very close to down town city and many other places to eat and shop!
Verified traveler
icon-Friends and Family with Partner
Friends and Family with Partner
6.0
/10
Reviewed 282 week(s) ago

Expedia Group verified review

The hotel is very centric, good location, the room was nice, confortable bed, hot in the day but no need to use the AC, the only think is if you like cold showers this is the right hotel, most of the time the water at the shower was cold, no very nice! But for the price we got what we paid!
Verified traveler
icon-Business Family
Business Family
8.0
/10
Reviewed 290 week(s) ago

Expedia Group verified review

Buena ubicación. Los blancos y almohadas podrían ser mejores. Lo ideal es pedir una de las 3 habitaciones con ventana a la calle.
Maggie
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 302 week(s) ago

Expedia Group verified review

Everything very good clean and the hospitality very friendly and staff very helpful
Maria Angelica
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 350 week(s) ago

Hotels.com verified review

We arrived at this hotel and was very surprised at how nice the hotel is! Ruth was extremely nice and professional, and she took extra care to make sure my elderly mother in law was comfortable. The room was very nice, clean and spacious. The room also included a continental breakfast. The woman serving breakfast was extremely nice and very helpful. In the evening we sat in the lobby and Marco, the evening staff was very kind and offered to help us with anything we needed. The hotel is located in a very central area, 5 to 10 minutes walking to the zocalo, cathedral and many other beautiful places. The hotel is half a block from the “Candy street”. I would definitely recommend this hotel to anyone looking for a place to stay in Puebla.
Read More
Claudia Estefania
icon-with Partner
with Partner
8.0
/10
Reviewed 351 week(s) ago

Hotels.com verified review

The parking is far, the valet takes up to 30 minutes to deliver your car
Ricardo
icon-with Partner
with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Por el precio es una gran, gran opción. Muy cerca del zócalo, habitaciones bonitas, agua caliente, blancos limpios, caja fuerte y ventilador. El personal muy atento, de verdad me voy con buen sabor de boca, sin duda volvería.
Genaro
icon-with Partner
with Partner
2.0
/10
Reviewed 24 week(s) ago

Hotels.com verified review

Las condiciones del baño despiden un fuerte olor a cañería y la regadera no tiene mantenimiento y el agua sale para todos lados
Jaime Miguel
icon-with Partner
with Partner
6.0
/10
Reviewed 24 week(s) ago

Hotels.com verified review

La habitación estaba deteriorada, se oía el ruido de la habitación contigua, el agua de la regadera no estaba suficientemente caliente, todo lo demás suficiente y lo esperando por el precio bajo
Hector
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Si mucho
Francisco Alejandro
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Era una habitación lo suficientemente grande, estaba cerca del centro y en una calle con suficiente gente. La atención fue buena y el servicio de café y pan fue conveniente.
Anabel
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

El personal muy atento y amable, la limpieza del área de cocina no fue muy agradable están sucias las mesas y las repisas donde están los alimentos tienen mucho polvo
Number of reviews per page
20
40

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Lobby 4 Hotel Elena

Disclaimer

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8.2
Very Good
From 189 reviews
Cleanliness

8.4

Room Comfort

8.0

Service and Facilites

8.4

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Hotel Elena

Number of reviews per page
20
40
Top reviews
J faithe
icon-Leisure
Leisure
6.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

I loved the staff and the location. The building is beautiful and charming. Two big issues, I had no hot water and the pillow covers were not changed - The staff changed them immediately, and were very apologetic. Noise travels from inside the hotel, so if you have people who are loud and talking it's a bit annoying at 11pm. But the price was right, the location was good. ooooooo - the biggest thing - there is no heating in the hotel, so not only is the 24hr staff freezing, so you are you. I survived - probably wouldn't stay again, but it was fine. And, again - I loved the staff - very hard working and lovely people.
Read More
Raul
10.0
/10
Reviewed 70 week(s) ago

Expedia Group verified review

Excellent service
Fernando
icon-Business Family
Business Family
2.0
/10
Reviewed 117 week(s) ago

Expedia Group verified review

Room which was reserved as City view Has no windows at all! Receptionist said it is Expedia system fault. Director of this hotel is absent all day, they don’t want to return money paid on the reservation desk on arrival. Expedia tried to make another charge For us to be able to change the hotel. Hotel description is a fraud. They know they don’t offer city view , they charge and don’t want to refund money paid for touristic product which does not correspond to the description.
Read More
Joyce
6.0
/10
Reviewed 137 week(s) ago

Hotels.com verified review

Pros: La zona es céntrica, el personal amable, el hotel bonito, incluyendo la habitación. Las vistas de la terraza son impresionantes. La habitación cuenta con aire acondicionado. Cons: Las almohadas y toallas son viejas. El desagüe de la regadera olía muy fuerte a drenaje. Hay 2 bares frente al hotel que tocan música a volumenes tan altos que aún con tapones se sentían las vibraciones toda la noche. Recomiendo evitar la habitación en terraza con balcón para estar lejos del ruido. Además porque son muchas escaleras para llegar a estás habitaciones en terraza.
Read More
Miguel
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 162 week(s) ago

Hotels.com verified review

No water at night. Bar with loud music at night.in front of building. Last day coffee was cold. Service attendants excellent.
Sandra
icon-Leisure
Leisure
10.0
/10
Reviewed 217 week(s) ago

Expedia Group verified review

Colonial decor, nice staff, and very helpful.
Verified traveler
icon-Friends and Family Family
Friends and Family Family
2.0
/10
Reviewed 232 week(s) ago

Hotels.com verified review

The room is old, has no windows and bo heat. They claim the room to be no smoking but it smells of smoke. They charged me 200 pesos because my four year old was sick (vomit) in the bed. Not impressed.
Verified traveler
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 267 week(s) ago

Expedia Group verified review

Requested double bed room and got a room with two twin beds put together. No working AC, stairs are the only access to rooms. Friendly staff, easy walk to city center.
Verified traveler
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 276 week(s) ago

Expedia Group verified review

Excelente place, very close to down town city and many other places to eat and shop!
Verified traveler
icon-Friends and Family with Partner
Friends and Family with Partner
6.0
/10
Reviewed 282 week(s) ago

Expedia Group verified review

The hotel is very centric, good location, the room was nice, confortable bed, hot in the day but no need to use the AC, the only think is if you like cold showers this is the right hotel, most of the time the water at the shower was cold, no very nice! But for the price we got what we paid!
Verified traveler
icon-Business Family
Business Family
8.0
/10
Reviewed 290 week(s) ago

Expedia Group verified review

Buena ubicación. Los blancos y almohadas podrían ser mejores. Lo ideal es pedir una de las 3 habitaciones con ventana a la calle.
Maggie
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 302 week(s) ago

Expedia Group verified review

Everything very good clean and the hospitality very friendly and staff very helpful
Maria Angelica
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 350 week(s) ago

Hotels.com verified review

We arrived at this hotel and was very surprised at how nice the hotel is! Ruth was extremely nice and professional, and she took extra care to make sure my elderly mother in law was comfortable. The room was very nice, clean and spacious. The room also included a continental breakfast. The woman serving breakfast was extremely nice and very helpful. In the evening we sat in the lobby and Marco, the evening staff was very kind and offered to help us with anything we needed. The hotel is located in a very central area, 5 to 10 minutes walking to the zocalo, cathedral and many other beautiful places. The hotel is half a block from the “Candy street”. I would definitely recommend this hotel to anyone looking for a place to stay in Puebla.
Read More
Claudia Estefania
icon-with Partner
with Partner
8.0
/10
Reviewed 351 week(s) ago

Hotels.com verified review

The parking is far, the valet takes up to 30 minutes to deliver your car
Ricardo
icon-with Partner
with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Por el precio es una gran, gran opción. Muy cerca del zócalo, habitaciones bonitas, agua caliente, blancos limpios, caja fuerte y ventilador. El personal muy atento, de verdad me voy con buen sabor de boca, sin duda volvería.
Genaro
icon-with Partner
with Partner
2.0
/10
Reviewed 24 week(s) ago

Hotels.com verified review

Las condiciones del baño despiden un fuerte olor a cañería y la regadera no tiene mantenimiento y el agua sale para todos lados
Jaime Miguel
icon-with Partner
with Partner
6.0
/10
Reviewed 24 week(s) ago

Hotels.com verified review

La habitación estaba deteriorada, se oía el ruido de la habitación contigua, el agua de la regadera no estaba suficientemente caliente, todo lo demás suficiente y lo esperando por el precio bajo
Hector
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Si mucho
Francisco Alejandro
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Era una habitación lo suficientemente grande, estaba cerca del centro y en una calle con suficiente gente. La atención fue buena y el servicio de café y pan fue conveniente.
Anabel
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

El personal muy atento y amable, la limpieza del área de cocina no fue muy agradable están sucias las mesas y las repisas donde están los alimentos tienen mucho polvo
Number of reviews per page
20
40